Mac’s Auto Service II

Absolutely the best place to take your car or truck. Always friendly, courteous & clean. My car is always ready when they say it will be. If they find a problem other than my original repair, they will call with exact details & cost estimates. I always feel I am being treated fairly and honestly. I highly recommend.

I have been taking my vehicles to Mac’s II for over a decade. From the first visit, I knew that I found that rarest of mechanic shops: one that you can trust. Never has Mac’s attempted to deceive me, or sell me a service that I didn’t need. Service has always been completed in a timely manner, and for what I consider a fair and honest price. I recommend Mac’s II to anyone and everyone.

I came to Mac’s II for an inspection and an oil change. The people that work there couldn’t have been nicer and the prices were very reasonable. They also offered a first time customer discount!
During the inspection they found an issue with one of my tires and fixed it free of charge.
I would highly recommend Mac’s II!

Mac’s II has the nicest and most helpful staff. People treat you with respect and kindness like a close friend, and they do the most excellent work on cars. I had an ABS issue and they fixed it up lickety-​split and helped me out through the entire process. When comparing quotes between several other mechanics, they were by far the most inexpensive, and the most friendly about it.
These are people who really want to help you and your car. They love what they do and it shows. I always go here for everything — oil change, alignment, state inspection, other accidents and issues (battery, axle, ABS, brakes, etc.). They are just fantastic, couldn’t love them more

Looking for a good mechanic, I had heard good things about Mac’s II. I knew they were more expensive than many of the other mechanics around, but I figured the price would be worth it for the peace of mind that I was getting quality service. I took my car there for an oil change, and on the way, noticed one of the wiper arms was loose. I asked if it’d be a problem for them to tighten it while they were working on the car (and that it wouldn’t be a problem if not– it was a matter of tightening a bolt and I would have had no issue doing it on my own). They said «of course!», and I left happy. When I came back to pick up my car, I found that «of course» meant «for $ 9»… to tighten a bolt. They also charged another $ 8 to top off engine coolant.
The service itself was just fine, but the nickel and diming left a bad taste in my mouth. I don’t think I’ll be back.

Some family members of mine have been to Mac’s in the past so I figured I would give them a shot. I had a repair that I needed done quickly (broken hood release latch) and not only did they see me that day, they had the part I needed and were done 90 minutes later. They were the only shop that would even see me on such short notice, and the fact that they were able to repair everything that day rather than just give me a temporary fix was awesome. I’ll definitely remember this the next time I need some work done on my car that I can’t do myself.

I have never had amazing customer service when it comes to repairing a car. Sure, I’ve had some nice dudes work on my car… but I wouldn’t call it «customer service»…
I didn’t even ever THINK about that being a possibility.
Then, a coworker slammed into my parked car. Awesome. $ 2.5K of damage and 5 days in the shop. Equally awesome.
So, then Amica (coworker’s insurance) sent a list of places they have worked with in Rochester (I’m new to the area). I arbitrarily picked Mac’s and they were able to fit me in a few days later.
The rental car agency met me AT Mac’s so I didn’t have to waste time and/​or bother someone for a ride. Swell.
Mac’s called me to update me on my car’s progress. Oh, how thoughtful!
Just when I felt that they couldn’t be any sweeter, when I picked up my car… THERE WAS A CARNATION ON THE SEAT. W.T.F… is Mac’s trying to date me? Because I’m might be receptive to it…
Anyway, besides the customer service, they did a great job replacing my door, working with the insurance and not giving me a headache.

Most people will not write a review unless they had a bad experience. Well at Mac’s II I was treated with the up-​most respect. From the start they were friendly and open about the entire process. They walked me through in detail what they where going to do and the cost. Prices were fair and they delivered.
I kept waiting for the hammer to fall and hear «well while we were under the hood we found this…» But they were fully honest with me and completed the job right on time like they promised, and exactly at what the quoted me. even a few bucks less.
If you need any service done on your car near the Henrietta area there is no discussion on where to take it. Macs II !!!
Oh yeah and the shuttle service was perfect got me to work early and picked me up right on time.