Projectorquest.com

There is no option for 0 stars, so I am forced to give 1 star.
Bottom line:
Buyer beware. I wish I’d seen these reviews before purchasing.
Bulb: ANK2LP/​1, $ 239 + shipping
The details:
Note:
also does business under the name Global Tradequest.
Back in January of 2014, a warning message flashed on our projector screen that our bulb was getting low. We had about 7% bulb life left. When we’ve gotten this warning in the past, we’ve immediately ordered another bulb so as not to have the bulb burn out without a replacement ready to go.
On January 12, 2014, we ordered the bulb.
On February 9, 2014, after less than a month in use, this «2000 hour bulb» went out. We’d only watched two movies and the Super Bowl. We reported this to
. After the back and forth exchange of information, the defective bulb was mailed back approximately one week later, and we received the replacement bulb before the end of February.
On Sunday, July 13, 2014, the replacement bulb failed. Total bulb usage: 150 hours on a «2000 hour» bulb.
On Monday, July 14, 2014, this is the response I received after reporting this second failure to
:
— – Original Message — –
From: Curt Snyder
Sent: Monday, July 14, 2014 11:03 am EDT (GMT-04:00)
Subject: RE:
: New Order # PJQ-​140 112 – 467
Good Morning,
We are sorry to hear that your lamp has failed for a second time. It is very rare for an OEM lamp to fail twice in a such short period of time. It is possible that you received 2 bad lamps, but it is also likely that there is something else wrong with your projector. With this in mind you may want to have the projector serviced prior to replacing the lamp again.
I have reviewed your order and unfortunately the warranty is expired so we will not be able to replace the lamp. Your lamp has a 180 day manufacturers warranty and once it is expired we are unable to replace the lamp. As it is a manufacturers warranty we are not allowed any flexibility once the warranty has expired.
If you have any further questions, concerns or would like help placing a new order please feel to contact is directly at 866−952−3334.
Kind Regards,
You can imagine my disgust after hearing that we just flushed $ 250 down the toilet. So, this was my response:
Message History
— – Original Message — –
From: purchaser
Sent: Monday, July 14, 2014 11:58 am EDT (GMT-04:00)
Subject: RE:
: New Order # PJQ-​140 112 – 467
Good morning.
When we purchased a lamp from you, it was because our current lamp was running low, and we prefer to order early rather than wait for the bulb to burn out. This same «old bulb» we were replacing is the one we used while we were waiting for the first replacement bulb to arrive. It is also the same bulb we used to finish watching the World Cup final, since your bulb went out during the middle of the game.
Our projector works just fine with our «old bulb.» However, neither of your bulbs has lasted for more than a few movies and games. The issue is not with our projector. The issue is with your bulbs.
If I’m understanding you correctly, you are not going to replace the second faulty bulb you’ve sent to us. Is this correct? So we’ve spent $ 250 and get nothing in return?
Hopefully I’m misunderstanding you, and you will do what’s right and stand behind your product and either send us a replacement for the faulty bulb or issue a refund.
Thank you,
Customer
This was their reply:
Date: Mon, 14 Jul 2014 11:07:33 –0700
From:
Subject: Case Update: GTQCase_​464 — RE:
: New Order # PJQ-​140 112 – 467
Update for Case #GTQCase_​464 — «RE:
: New Order # PJQ-​140 112−467»
Good Afternoon,
We are very sorry that your lamp has failed. Unfortunately we are dealing with a manufacturers warranty and as I mentioned in the previous email your warranty has expired so we are unable to have the lamp replaced.
If you have any further questions or concerns please feel free to contact us directly at 866−952−3334.
Kind Regards,
Two months later, we are still using our old bulb — the one that we were trying to replace. There is nothing wrong with our projector. But there is something very wrong with a company that sells defective bulbs and won’t stand behind their products.

My experience with
was in November & December 2011.
In 2011, my Sony VPL-​CW130 projector bulb went out and I made my initial purchase from
for an OEM (original manufacturer) replacement LMP-​C200 bulb with housing.
However, the OEM LMP-​C200 bulb actually burnt out about a month later, and thus it was still covered under warranty. I worked with
and they took my return & sought to get me my replacement (under warranty).
I’ll admit that there was some slow communication from
. The replacement bulb I expected on December 6^th, turned out to be ‘out of stock,’ and they would not receive one until 2012. I did not learn this until four to five days after my expected delivery date.
I wanted my bulb sooner than that, so I decided to request a refund and purchased Projectorquest.com’s Generic-​Compatible LMP-​C200 bulb. They refunded & then I made my purchase with them & there were no more issues.
2years5months later…
This bulb is what I am actually reviewing. It’s been 2years5months and I’ve clocked over 2500hours on my replacement bulb before it finally croaked. Definitely worth the money & I am very happy with my purchase.
I plan on purchasing my new replacement from
again.
My summary, service might be a little subpar (I dealt with Korean sounding names, so maybe different culture?) HOWEVER their products do stand up. At least their projector bulbs.
PRODUCT ⁵⁄₅
SERVICE ⁵⁄₅
SPEED ⁴⁄₅
PRICE ⁴⁄₅
Overall 4.5÷5

I paid extra $$‘s for what was advertised to be an «OEM» Epson lamp. It even listed the manufactures OEM part# and fully described the product to be a OEM assembled complete lamp. When I confronted the manager, he described the product to be an lamp made from «original bulb», but «aftermarket assembly housing». This is commonly referred to as a «hybrid» among the industry and is discounted as such. in fact all other products as such (hybrid) are sold for a significantly lower price.

I thought I saw a search that resulted in this business having a good rating but I’ll need to go back and see where or why I believed that. I am now seeing several BBB complaints and poor ratings and believe, they are all true negative complaints. I ordered a replacement bulb for my television from their site and even paid for «priority shipping», only to find that a week and a half later, two phone calls, and one email that they have not attempted shipment but «not sure why so they are sending an email to fulfillment to find out why». I have called again today to ask for a refund as soon as possible. If they don’t live up to the refund promise, I’ll have to go through credit card dispute. I’m already filing a BBB complaint myself. It’s unfortunate to have these types of businesses around.