Monro Muffler Brake & Service

These dirty crooks like to use scare tactics with women! Flat out lies and thieves! I used to work on cars professionally, and still can do most things myself, however oil changes and NYSI (NY State Inspection) are more convenient at a shop.
First scare tactic was with my girlfriends 2009 Chevrolet Malibu. She took it on for an oil change and NYSI this spring. The quoted her almost $ 1,000 in brake work to pass inspection. Told her that her brakes were dangerous and unsafe. Mind you I had done the brakes about a year prior myself. Claimed she needed new calipers pads and rotors all the way around. I had her bring the car home and her son and I will take care of it.
Having done the brake prior myself, I knew most of the parts were still under warranty from the local parts house. We pulled down the brakes, yes they were down low, but still legal to pass NYSI. They were not grinding metal to metal, nor were the calipers bad. The pistons went back easily and the sliders needed some lubrication, but were not seized in anyway. Yes the rotors were typical NY rotors with rust scale on the inside, but again nothing was metal to metal. With warranty parts, the repair cost us around $ 100. A far cry from over $ 1,000 that Monro wanted to charge us.
We didn’t learn our lesson… We took her daughters car there for a basic oil change. Cute 18 year old girl drops off her car 2001 Saturn SC2 coupe… In swarmed the vultures.
About an hour or so later they call her up and tell her that she needs front brakes and the to keep driving her car would be unsafe. She was at lunch with her mother and broke out into tears from what they told her. Scared her badly. Mind you, it was dropped off for an OIL CHANGE! The told her she needed new rotors and pads.
Again brought the car home, I looked it over, I found there is no way they performed a proper brake inspection, the lug nuts were untouched, not a mark on them from being removed! So I checked the brakes, like mom’s car… Inside of the brake rotor had some rust pitting, yet not unsafe. The brake pads were low, wont deny that, however not unsafe. I replaced the brakes to give my girls peace of mind.
I worked for 10+ years professionally as an auto-​mechanic. I never EVER took advantage of a woman in the shop. I will not list where I worked, but I worked for shops like this as well and quit because I wouldn’t take advantage of women and those who do not know cars.
Word of advice, if you could drive you car into a shop safely and get an estimate, drive it out and get a second one as well. Research your repairs and question why they want to replace the parts on your quote.
I wouldn’t trust Monro anymore for anything after this happened back to back. I would research other places to take your vehicle.