Honda Cars of Rock Hill

Mom and Dad own a 2002 CR-​V that they purchased from this dealership.
In early August 2007, the «check engine» light came on and this dealer diagnosed the problem as a bad oxygen sensor on the catalytic converter. It was replaced at a cost of several hundred dollars.
Guess what? Yesterday — six weeks later — the same «check engine» light appears. Again, we’re back down at the dealer. The problem? The dealer apparently failed to reset the computer when the new oxygen sensor was installed!
There was no charge for the service but there was also no apology for the oversight in the first place! Thank goodness my parents are retired and have the time to make multiple trips to the dealer to get the same problem fully resolved but what about those of us who have to work? Who can afford to be taking at least two hours out of their day for something as silly as this?
Because I’m new to the area, I don’t know if circumstances or service is any better at any other local Honda dealer. But I’m thinking about looking at options to have my Accord EX coupe serviced.