Clock Tower Resort

Serious problems with up keep owners need to do some extensive revamping of management to bring this place to mediocre standard.

We’ve stayed here twice.
Negative
Indoor pool was condemned. (see attached pic)
Outdoor pool was empty.
Hot tub outdoors was broken
Fitness center was unavailable /​abandoned
Two out of three ice machines that we found were broken
my daughter found an orange peel in the bedding that was obviously old
No microwave or mini refrigerator
There was dust in the corner of the drapes that was obviously months old
The mattresses were stained but were covered by new padding
Internet connection was substandard at best
staff was mostly untrained/didn’t know
We had to have our room keys redone three separate times because we kept getting locked out of our room
Coco keys was closed
Theater was abandoned
Security is lacking
Entry doors were not secure
Hallways were hot
Hallways carpeting is outdated
Mismanagement of a facility that has/​had great potential
There was a lingering odor throughout the facility
Someone pulled the fire alarm at 2am
Tennis courts not maintained
Positive
Huge place
Convenient parking
Maintenance man was nice
Sisters Thai Café was awesome
Beds are comfy
Our bathroom was immaculate
Cool balconys
Decent TV
Place has a lot of character
Mostly quiet
Close to everything but not walking
Cool party place
Tailgating in the parking lot
Only 2 hours from Chicago
CHEAP. $ 88 per night
We did however have quite the adventure staying here.
The once iconic Clock Tower Resort in the Rockford area has fallen into disarray. We stayed on Labor Day weekend and the partiers were having a lot of fun, except the lack of amenities.
Overall this place has a great amount of potential if the right management company were to come in. The reason we chose it is because we were close to family and it was dirt cheap. We probably won’t be staying here again.

The rooms were nice but dated. They do have a lot of things to do and the rooms were clean. Although it’s a bit overpriced I would stay there again if there weren’t any other rooms close the the highway available.

It is obvious this place was once a nice resort but it is also obvious that there has been no investment or maintenance in the property for 10 years as it is extremely run down. Free breakfast was inedible with fruit flies and nasty rotten food in the clean dishes. Water park and pool were both closed the night we stayed… I’m positive the health dept. Will be closing this place down in the near future.
Don’t stay here!

When we entered the hostess was talking to a coworker. He saw us and left but when we approached the counter she didn’t even look at us and was busy writing behind the desk. It was very rude not to greet us, she could’ve waited on her paperwork. She then was very brusque and it took her awhile to even make eye contact. In the end she warmed up and was even friendly but it was a very poor beginning.
The place smells kind of funky.
The bedroom walls are chipped. The side table is in rough shape. Everything is at low so I feel like I’m in a child’s room. It is generally shabby.
Breakfast was nasty. There were fruit flies on the fruit. Also found a plate full of rotten food in the plate stack!

Worst VENUE EVER!
Im sorry to say that this was one of the worst venues i have been to in my 4 years of working in the entertainment industry. This past weekend i was booked to provide pictures for the guests of a wedding. Everything just seemed to go wrong. The doors were to open at 4pm for guests. At about 3:45pm the staff was just putting out the champange glasses. It looked as if only 2 people were wiping down and putting the glasses on the table. When the doors finally opened the staff was just starting to put waters on the table, with butter, and dressings. How awful!
On another note the venue seemed to not remember that they were to provide sparkling grape juice for the toast. So they had to create their own and the banquet captain was not happy. Dinner service was an hour behind. This event had almost 200 people and when one side of the room finished their dinner, the other side had not even received it yet. It was so bad!!! The Dj did an impeccable job to keep the guests happy and entertained.
Now for the worst part of the evening! When all guests finally got all their food and finished eating as a whole. Dessert was provided as a get up and get it yourself. Some of the staff started cleaning the dinner plates and now even halfway through, all staff dissappeared. More than half of the tables still had their dirty plates in front of them for the rest of the evening. The staff even left their trays of dirty food in the middle of the aisles. The table i was standing next to were so furious. No one wants to sit with dirty dishes right by their head. No one was able to place their cake plates down because they still had all their dirty dinner plates on the tables.
The bride had such a horrible evening that she just ended the night early. She was upset and just wanted to leave. When the night was over and guests were leaving, thats when the staff decided to show themselves.
I do not reccommend having an event here.
understaffed, unprepared. It looked like they had no idea how to run a banquet.
*** i took pictures to show just how disgusting and unprofessional****

Outdated, dark, dingy. Staff was polite but that is the only good thing I can say about this place.
Checked in, went to get ice and most of the machines were broken.
Grabbed my towel to go to the pool and the pool was closed, though no one told me upon reserving my room or at check in!!! I specifically chose this spot because there was to be a pool and hot tub. Nope.
I was offered 4 passes to the water park to make up for the error, but I was not interested in going to the water park. Especially on a day hundreds of people were there to redeem a Groupon.
This used to be a great place and now it’s a dump. I wish I’d have read the reviews before heading over there.

This place is old, run down, most elevators are broken, carpet torn at almost every seam/​transition. Just looks like it’s stuck in 1980 and never advanced. They have guys walking around with spray bottles filled with air freshener just randomly spraying it about.
Curtains in rooms are like you would get at a motel 6. They bathrooms are all remodeled with new tile and granite counters. Whats funny is they chose to use a cheap overlay tub/​shower insert over the existing 1970’s tub. So when you stand in the shower you have to crouch down to get your head wet. Also it’s flimsy and feels like it will break… just a joke of a attempted remodeled bathroom.
Only way this turd of a hotel is in business is because of the attached coco key water park. That also is second rate and dirty.
We only stayed here because our soccer team chose this place and all of us agree we won’t be back!

It unfortunately is really what recent reviewers have said. Very dirty, very outdated, and very uncomfortable. Plus the indoor poor (not coco keys) is closed. I hate writing bad reviews but the only good thing about this place is the workers. unfortunately, there are way too few of them.

From the moment we arrived I knew it wasn’t going to be all that spectacular of a stay. It was 4 days since the snow storm and they didn’t even have the resort plowed. Less than 25% of the facility was plowed. We were lucky to find one spot that was used by someone else. Otherwise, we would’ve gotten stuck.
Te resort is eerily dark everywhere. The water park is very dark inside. Why? I don’t know. Maybe to hide the dirt? Just my observation. The drinks are cheap: $ 3 for a Bloody Mary. Unfortunately, they water the liqueur down so much I couldn’t tasks te alcohol. The receptionist at the desk was pretty much lifeless: didn’t get a single smile from her.
We woke up and wanted to shower prior to heading back to Chicago. Unfortunately, the plumbing was so bad that the tub filled with water minutes after starting the shower. Only I took a shower. We wet to the breakfast and would u believe te water was still draining when we got back?
I mentioned the mishaps when I checked out. It was 11am. Management doesn’t arrive until 3 so they couldn’t give me a discount. $ 185 and my family couldn’t even take a shower before we left. The lady said she would call after speakin to management. Never did. Well, we will never go back.

Worst hotel ever.
If you enjoy the following:
1) Broken hotel room doors that don’t close (and are eventually slammed shut by staff because the handyman is only in during the day)
2) «Continental» breakfast that does not include eggs
3) One bar Wifi that can’t even load the Google home page
4) A beautiful view of the dirty pools while navigating the corridors
5) Toilets that take half an hour and multiple attempts to flush
6) Creepy dimly lit hotel rooms
7) No availability of amenities such as tooth paste
8) Incredibly rude staff — I asked them something and one lady went on a rant about the «world these days» and they continued talking about it after I had already walked away but was still in the lobby. Really?
9) Your hotel refusing to hold your bags after check out
Then, by all means, please stay at the Clock Tower.
Otherwise, the only redeeming factor about this place is that there’s a Tilted Kilt.

First, it’s no longer a Best Western since October, 2013, and independently owned. That’s ok with me if the hotel is willing to keep up the place. Old carpet, each main hotel room has a unique smell, and our hallway smelled like a gymnasium. Our room had at least 32 dead/​semi-​alive flies on the window sills (my son counted them) and one of the windows had old clear packing tape stuck to it from multiple re-​taping, possibly to keep people from opening it? The arcade is old-​ish looking, as is the water park. Staff culture is one of non-​motivation and lack of excitement.
Overall, I wouldn’t stay here. Icky and needs a major makeover.

I have nothing good to say about this place at all & I should’ve read the reviews before I even booked. I canceled my reservations in a timely manner because of the reviews I read on Unilocal.Not only did they take my money anyway they were very rude and nasty. I don’t recoomend this place at all!!!