CoCo Key Water Resort

HORRIBLE. Drove over an hour to get here, to find a sign saying they’re closed for the weekend. I should have checked the reviews before purchasing a groupon from this place. Extremely aggravated and irritated! Kids are so disappointed!!! It isn’t even listed on their website that they were closed!!! Horrible place horrible business!!! Not to mention when we went inside to ask why, the lady at the desk was so rude and didn’t offer any explanation. All she said is the water park isn’t part of the hotel so it isn’t their problem. Nice customer service people!!!

I usually don’t write reviews, but this was the worse facility I have ever visited. Where should I start… There were people having sex in the parking lot, which my teenage niece spotted first, this was in day light hours!!! The bathrooms were disgusting; spider webs, missing toilet seats, no toilet paper. The game room was left unattended for extended periods of time. All of the candy was melted together, no telling how long it was there, we had to throw it all out. There was a cup left on one of the games with flies in it, it had definitely been there for a few days. There was food/​pizza on the floor near the water. There were not enough water tubes about 15 at max, people were standing at the side of the pool just waiting. I only stayed about an hour and a half (the half hour I spent getting dressed).

We had a good time though there were some disappointments. My 5 year old had a blast and didn’t notice the missing/​broken features like the movie screen or rope crossing. They could use more floats esp since the lazy river shares them and we had to wait a long time to ride the slide. The parrot splash area was a lot of fun. ²⁄₃ of the arcade games were broken. We rented a cabana which needs serious rehab. The fan didn’t work, the tvs were gone, and there was no server like the ads stated. Mold was growing on the floor. I know this sounds awful but with a groupon it was $ 10 a piece plus a $ 10 arcade credit so not bad when we had fun.

The lifeguards were barely paying attention! My 5 year old got trampled on and pushed underwater by a teenager playing in the little kid pool. Lifeguard right next to me did nothing. Her arm was scraped up and bleeding! The next day we found a toad in the lazy river! It just felt very dirty and unsafe in the pool area. Yuck!

Two stars for the big slides. Problem here is lack of maintenance or cleaning. Kids are running the place no real manager around. People change in the parking lot bc locker rooms so dirty. Has huge potential if they clean the place up. Also the hot tubs are drained and not near enough tubes for the lazy river. Saw some food and crap wet on the ground. Who cleans this place?

I am so disappointed, I took my 9yr old here for his Birthday, we were under the impression this was similar to Keylime cove… We were wrong!!!
The Hotel
We had to move runs the first night upon arrival I felt like this place was a little sketchy the building is outdated run down and just plain stinky… After moving late night because of a dirty room with Broken Beds and thermostat problems we were moved to another room that was also a bit stinky with a functioning broken thermostat… The floors are dirty the beds are broken and needs to be updates and maybe just maybe someone can stop the toilet from running all night…
The water park…
Tiny and yes I mean tiny, overcrowded and dirty. The restroom was like a porta potty on a construction site next to a public park yes the restroom was the absolute worst thing ever and after paying for a GREAT GROUPON DEAL or I thought we didn’t even think about getting in the water seeing that the place was overwhelming with all the people, no sitting area was unturned and the food service was not a option looking at the lines… It just so happen a kid had a accident in the pool so everyone moved to the lazy river we wanted no parts of this place so we called it a lost and went to another water park down the road.
The staff are you but they try hard to make due, the Arcade was a waste of money 75%of the games was not working 20% of them just snatched coins and the other 5% had lines everyone figured out that these we’re the only games working… This place has a outdoor park advertised well yes it’s a swing set next to the woods at the back of the property very little lighting it’s not worth the risk.
Overall this place is a joke that’s really not funny I will never recommend this place to anyone not worth the hassle or the danger

Small water park that is ok for small kids. Teenagers will be bored in an hour. Keep your expectation low and come in the morning then it’s sort of OK. Cashier computer is not working and cannot accept printed groupon. No wifi and weak cell phone signal. It took us half an hour to pull it up on the phone. Worst of all, NO HOT WATER IN THE SHOWER!!!

If this hotel were any worse I would expect the Griswolds to arrive any moment. Dirty, Old, and totally run down. I only had one requirement that the place have a functioning fitness center — I called the The front desk before booking and I specifically about what equipment they had. I was told they had treadmills stationary bikes and elliptical machines. Two treadmills were there but were not functioning. Two stationary bikes are in various stages of disassembly. The elliptical worked but was so wobbly I had to stop after almost tipping over twice in 5 minutes.

Dirty, dark, not maintained. To start the family room had no baby changing station the floor was so dirty I wouldn’t let her walk in there, and no garbage can. Once we got in the kid pool to find out that the slides were closed because the mats came loose. After that we went to the lazy river to find the only have about 20 tubs for the slide and river so everyone just walks the path. After that I wanted to sit in the hot tub just to find out that booth were closed and groom the look of it it’s been a while. This place is also very dark with only half of the lights work. After we were done swimming went to the locker room with only one bench left.
I will never recommend this place to anyone.

I’ve never stepped one foot inside of this place and I’m already over it. I decided to take my son and nephews here over spring break because they had a deal going that week. What started off as excitement quickly turned into a let down. We pulled up just to find signs up stating that the waterpark was closed for the weekend for renovations. Mind you we drove 2 hours with 4 children. It was BEYOND frustrating and upsetting to see the kid’s disappointment. They should have had a notice on their website letting customers know that it was closed so people don’t waste their time AND gas.
I decided to give it a try again 4 weeks later. This time I called a week in advanced and had booked a room. The kids were looking forward to this all week. We took the 2 hour drive again with the 4 kids. We pulled up just to see those darn signs again! I was in complete disbelief. I went inside to ask and the receptionist stated the she had called everyone to let them know the park was closed. Now if that was true why did I show up? I never got a call. I was fuming.
Now that I’m reading all the reviews about how this place is I’m glad I didn’t spend my money here. I’ll definitely be taking my kids to the OTHER waterpark which much closer than this place and looks worth it.

Never again-​I literally thought I would get sick from being in the water. Not maintained at all looks dirty disgusting. Do not waste your money. Toilet paper hanging from a wire, bathing suit squeeze doesn’t work, place is falling apart and green stuff growing in the pool area. Got a groupon so I tried waterpark area only. Yuck!!!

Are they going out of business??? Who runs this place? New owners who care to invest in the business and properly manage the facility will be the only thing to give this place a fighting chance. Need a visit from state! But at this point, no ones coming back. One star for employees, none for the facility. Female cleaners in men’s restroom (instead of closed for cleaning) had to ask to leave in order to change. OVER CROWDED, very few tables/​chairs. ½ the lockers broken. One hot tub broken, the other extreamly frothy over crowded and not hot-​black film on body after leaving. The main pool was closed 4x in 7hours. someone puked, they didn’t add cleaner just skimmed it. Half hour later eveyone out-​puke still in pool. Then again, a light bulb fell out, and two more times but I stop paying attention cuz we didn’t go in after the puke. But they FINALLY added powder chlorine to sanitize. Band aids, dirt, hair in pool. NO LIFEGUARDS monitoring children’s slide splash area! Several kids going down at one time or running into other kids cuz they are not out of the bottom yet. Maybe like 10 inter tubes for the lazy river so good luck getting one or going down the larger water slides. Bathrooms extreamly filthy!!! Even after she «just cleaned it». Way overbooked with groupon so an hour + wait to order and get food. NO ORGANIZATION, no names no numbers for food orders. Just preparing the pizzas but not paying attention to what’s next so people behind you get theirs because they mad the wrong pizza-​several times. The only good thing was the few teenage employees at food counter and game room were nice despite the insane business and upset people. They never took out frustration or showed signs of annoyance. Those poor kids! I don’t know why they show up the next day, I’d quit.
GAMEROOM– 95% of games BROKEN or did not dispense tickets! Very frustrating! I felt bad but kept bouncing the poor young lady back and forth between broken games and no tickets being dispensed. FINALLY got through our tokens and there were barely any prizes! I’m sooo glad we didn’t stay overnight, I’m afraid to see the rooms.
VERY FILTHY PLACE

This place is not well cared for. When we went there were not enough lifeguards to keep people safe. Locker rooms are small and dirty. All of the garbages were overflowing. Kids were eating in the pool and when I mentioned it to staff, they didn’t care. Don’t waste your money

We stumbled across this place by accident while visiting Rockford for a wrestling tournament, but I’m glad we did! I purchased a Groupon and only paid $ 55 for me and my three kids to come play in the water, arcade, and then we got $ 10 credit to the food court. My kids had a blast! I’m glad I didn’t listen to the negative reviews! I just wish they had healthier choices with food, but I still recommend CoCo Key!

Understaffed and overwhelmed. Here is a hot tip: go to the front desk, tell them you lost your key. They will make you a new key to any room you ask for without asking for your name or any identification! Security and safety be damned.
The check in line is long and slow moving.
The water park is cold. The air temp. In the water park is cold. the attached restaurant (The Tilted Kilt) is slow and indifferent.
This was our first and last stay here.

I wish I had any sort of positive experience to even give this review 1 star. Even after reading the other poor reviews I figured it would be an okay experience for a 9 year old for a couple of hours. I checked the website & calling a week ago to confirm that the waterpark would be open today, Monday — Martin Luther King Day, a day many kids are off school — the answer repeatedly was yes. I also confirmed that day passes were available since no other indoor waterparks nearby have that option. After driving almost 2 hours there, the front desk tells me that they decided not to open the waterpark today and she doesn’t really know why. After pressing she answered that nobody came in to work it. WHAT??? My 9 year old son — devastated & I’m beyond frustrated. Apparently the manager isn’t coming in until tomorrow so they cannot issue me a raincheck — not that I think I’ll even trust trying to use it now.
What a waste of a full leg shave… Hmph. First and last try at this place.

I would have to say that the water park was ok. Would I take my family back there? No. Let me begin with the two idiots at the front desk: they were both no personality twits. If I didn’t have a moral compass in me, I would’ve walked in for free. They didn’t check to see if everyone in my family had wrist bands on. There wasn’t anyone at the door checking, either. Let’s move on to the locker room/​bathrooms: filthy! The lifeguards weren’t much better when it came to everyone’s safety. They just walked around with a whistle in their mouths, looking like they were bored. There is no personality in the place. No one greets you without a terrible attitude. Sorry to bother you but I am spending my money here so that you can stay employed. The «arcade» was a joke. My kids did have a good time but I will not be returning with them. I’ll be finding somewhere else to go next year.

Reasons why you may want to reconsider staying at this place:
1. Water park technical difficulties, disgusting extremely dirty bathrooms flys all over the place.
2. The guest are very getto I whish I could use a different word but unfortunately this is the best description.
3. Rooms and the building is outdated and moldy.
I will say the staff is amazingly great they do the best with what they have.

I haven’t been to a million water parks, let alone many indoor water resorts so I don’t want to comment a TON but … Eh … It’s not terrible, I mean definitely geared towards kids, which is OK. I actually thought it was a decent place, maybe? I guess I can’t decide without much to compare to.
Slides worked, huge dumping water bucket worked, lazy river was short but I mean it’s indoors and meant for kids and my kids absolutely loved it. There are really small open slides, taller open and closed kid slides, and larger ones on the end of the building for bigger kids/​adults. Couple deeper pools to jump into, maybe even a basketball pool but we didn’t venture to that one as my kids were younger.
I initially rated 2 stars but then bumped to 3. I don’t know, I mean overall I can’t say I’m overly impressed that this would be the best indoor water park ever, however in perspective I guess it was a great time for the kids so I’d rate maybe even a 4 star place for the kids if I was rating that way.

$ 20 admission for the small water park. The lockers have 2 option. Small for $ 7 and large is $ 10. Now the ladies locker room is NASTY. Some of these folks need to teach their kids some manners too. Stools every where. Unflushed toilet. No paper towels and god heavens the toilet paper is wet.
Because of that experience, I sure heck did not trust the water. Unfortunately, money was spent and I had my nephew. .had to enjoy the park anyway. The playground was nice and my nephew had a great time.
The food reminded me of elementary school. Great for the kids. The adults have the option of purchasing alcoholic drinks. They are amazing! Try out the Bahama Mama. You’re also allowed to bring the food and drinks to the lounge area.
Overall the concept of the park is wonderful. There’s lots of improvement that needs to be made. Your money worth is best if you have a coupon.