Williams-Sonoma

Worse customer service & very rude & crude staff.
Back in Dec. we spent over $ 300 at this store & bought gifts for our office staff. They gave us a coupon for $ 30 to spend in the month of January. I’m not sure where I left it but I still have the email of the receipt of my purchase. But the cashier refused to accept it. She said she has to have the original copy of the receipt in a very rude & mean tune of voice. Honestly, I like the William Sonoma stores but don’t recommend this particular store to anyone for the terrible customer service they offer.

LOVE Williams, they ALWAYS have something to add to my kitchen and when your walking by the smell of cooking whatever LURES you in, it amazing how just cooking onions and peppers can make one happy and hungry, BUT I do not arise going to the Rolling Hills location, very small and the help needs help with their attitude, South Coast Plaza, wonderful service

Last night we attended a private cooking session at our friends house with Chef David Dusseau demonstrating Thai cooking. My husband and I have met David at the Williams-​Sonoma, Rolling Hills Estates store and had a couple of animated discussions on cooking. He informed us of his cooking «classes» and we signed up 2 other «cooking» couples for the event.
He and his assistant, Jane, were there promptly with ALL supplies and ingredients and proceeded to make a feast, one course at a time. First was Tom Yum soup, then Beef with Red Curry, Spring Rolls and then an awesome Pad Thai.
We all tested his beautiful knives, took turns rolling Spring Rolls and tasting sauces during their cooking stages which gives you a very good sense of what flavors you are looking for in Thai cooking.
We drank wine and had great conversation and learned much about Thai food. We are all good cooks and appreciate when we can still learn something new! David is fun and has an interesting history… very entertaining AND a very accomplished chef… in all cuisines.
Don’t hesitate to get in touch with Chef David to learn all that is offered in these private sessions. We are already planning a French Country class for November!
I am sorry, but it doesn’t get much better than this!

I attended a «burger night» event featuring Williams-​Sonoma recipe products. Chef David Dusseau of the PV store served a variety of foods made with WS ingredients. They were all delicious, especially the burgers and sauces. I also liked the seasonings that were used on several items including grilled corn. David presented everything with a great explanation of the various ingredients and definitely inspired me to try some of the products. Excellent host and a wonderful time!

I was recently invited to a friends «Burger Night» that featured Williams-​Sonoma recipes, products, et al. David Dusseau did an amazing job of cooking & presenting your goods. Very delicious, fine quality and served up w/​excellence. Made my wife and I want to come in, do some shopping and make the food at home.

David from Williams Sonoma knows his stuff. My wife and I attended a burger party that he hosted and we were impressed. No detail was missed. Not only was the food tasty, using Williams Sonoma condiments of course, but the presentation was top notch. For example, each burger came wrapped in paper, fast food style. I look forward to picking David’s brain again soon for more professional culinary ideas.

Stopped by with my wife to look for some cookware. While there I wanted to look for some new sauces and condiments to try out at home. David recommended that I try the burger bomb sauce among other things to kick up my bbq a notch. The sauces and his customer service were both outstanding!

My Art Associates do a large fundraisor for the PV Art center every year. This year David and staff from William Sonoma came and treated over 200 guests with yummy samples and demos. Such fun. Thank you for helping us achieve our goals
I love coming to the store and always find something I can’t live without.

I walk in Williams Sonoma and in the first three minutes, 3 sales persons ask me if I needed help or if they could assist me in showing me the products I was looking at. The staff was very helpful and the selection of kitchenware was unbelievable. This is a great place if you’re a foodie or have love for cooking, I loved shopping At Williams Sonoma.

Coming into the store I knew exactly what I wanted to purchase for a Mother’s Day present. I felt because of my young appearance, I did not get helped. And as I spent more time in the store, a girlfriend of mine was also told «not to touch something because it was very expensive. «We are in our late 20s. 15 min after walking around not one person asked if I need help. Keep in mind nobody else was I the store. I will now be making my purchase somewhere else and not return here.

This Williams-​Sonoma store gets five stars from me! Thank you to David D. ~ He took the time to instruct me on knife skills — I had missed the scheduled ‘knife skill class’ from the previous weekend but he said «no problem» he could still assist me during the week sometime. Really thankful for this as I needed help with cutting technique as well as care for these wonderful knives.
I also would like to comment on how wonderful the staff is at this William-​Sonoma! I have always been warmly greater — with genuine smiles ~ that goes a long way!
Thank you again!

The store donated a cooking technique class for our fund raiser! It was really fun to spend a few hours with friends, and David and the Chef prepared a few dishes highlighting their products and how to use them! They were very attentive to us! It was great day! After the class, we had fun shopping! We hope to do it again next year for our Fall Fundraiser! Thank you David!

I am truly disappointed in the offer of a 50 $ rebate offered on the Kitchen Aid mixer I recently purchased at Williams Sonoma. I have all the receipts and documentation to prove I bought the mixer but unfortunately I threw away the box it came in. Kitchen Aid will not honor the rebate request without the UPC code on the package. I was unaware that this was a crucial criteria for the cash back offer. After calling both companies neither offered a solution to help me receive the rebate offer. I feel like returning the mixer because I am being denied this bonus rebate but I cannot return the product without the box packaging! Next time I will make the purchase at Bed Bath and Beyond. The «come on» at williams Sonoma and Kitchen Aid is a turn off to ever shopping there again.
Cheryl K.

I see a lot of reviews calling this place out for bad service and I have to say I couldn’t DISAGREE more. We came in 30 minutes before they closed and immediately felt bad because when you work retail, there’s nothing that sucks more than to have to wait for some annoying customers to leave before you start closing. This was not the case here. David told us to take our time and made small talk with us and was a pleasure to be around. We were looking for a gift for a white elephant party (last minute of course) and the limit was $ 50. I know. 50 dollars at Williams Sonoma? Are you kidding me? Good luck. After stressing out for 30 minutes, they had closed by then, David decided to come over not to kick us out, but to help us! We told him about the white elephant situation as he listened to us patiently and with genuine interest. He gave us some advice about life, parties, growing up, gift giving, and getting the most bang for your buck. We finally decided on an exceptional pair of top shelf balsamic and olive oil and decided to buy some fresh baked bread and some cheese the next day. It came out a couple bucks under the limit and it was one of the most pleasurable shopping experiences I’ve had in recent memory. Such refreshing, attentive, and heartfelt service. David treated us like a friend, not like clients. It’s this kind of service that lands a store 5 stars. We will be returning for our upscale culinary needs and last minute gifts. Thanks for your help, David!

We just had our friends join us here for a bridal shower hosted by Williams Sonoma with the very talented Chef David at the helm along with Carla and staff. What a DELICIOUS time as we had Sangria and the staff prepared and demonstrated amazing pasta dishes and dessert showing off many of the amazing cooking tools they offer. So much fun for the gals and guys as David detailed knives, talked football and shared great tips on healthy pastas and amazing sauces. We enjoyed ourselves so much and many guys and gals signed up for some fun cooking classes with Carla for the upcoming holiday season! Thank you W/​S and your kind, fun staff for such a great evening as we showed off for our friends. Warm, fun, friendly. It was a fantastic way to expose our wedding registry to our friends and family. They all left with the ingredients of the fine food samplings of the evening. Hope they invite us over!

Two weeks ago I went to the store in Palos Verdes, CA. to purchase a rice cooker. The salesman was at the cash register in deep discussion with a customer. After walking around the store I saw the perfect rice cooker, with out a price. I went over to the cash register to inquire the price. After standing there and being totally ignored, I asked politely the price of the rice cooker. The customer (!) in a rude voice told me the salesman was teaching him how to cook pancakes for a crowd and the salesman continued discussing the pancake procedure. I then asked the salesman if he could help me! He then told me he would get someone else in the back to help me. He went to the back of the store and I waited, and waited for the new sales associate to come out. Finally I got tired of waiting and left. I found it surprising to come to Unilocal and find multiple reviews about the customer service (if you can call it that). Like others, I wasted my time, but I will go to Macy’s next time and get exactly what I want and at a lower price too (!) ! cause, that’s what I did after I walked out of W.S.

This place is like Heaven for a Foodie! They have a great Culinary program for kids and adults that is free! My six year old son loves to attend the Jr Chef classes on Saturday mornings. Chef Gerry, is great with the kids. The the staff is also very knowledge and friendly. I always have a great shopping experience when I’m there.

Nice store but their biggest issue is customer service. We went to this location for the first time on Dec 23, looking for a few gifts.
Unlike other stores in the LA area, this store was only moderately busy. One of the main reasons we went there was to avoid the crowds (which was a success).
Upon entering the store not one employee we can across greeted us. They just looked up and walked in the other direction.
We quickly found what we wanted and tried to find someone to help us pull the items from the back (mind you, there were no salespeople available to answer questions… at least that’s what they indicated). In fact, when I approached the first employee I came across and started to say «excuse me, I have a question» she cut me off before I finished with «oh excuse me» and walked right by… I went to a second employee who had just finished up helping another customer on the floor… Her abrupt and pretty rude response? «I’m over here at the register, you’ll have to find someone on the floor.» Mmm, that’s what we were trying to do!
Finally, one of the stock people approached us and helped us acquire what we needed. She wasn’t «supposed» to help us as she wasn’t a sales person, but helped us anyway and was very helpful (and the reason we didn’t walk out).
As we approached the register, I noticed that there were probably close to 10 employees, with the majority on the phone, working on paperwork, or otherwise not helping a customer. Meanwhile, a line of patient customers was forming to pay or ask questions. Not very efficient at all.
The woman that ended up helping us at the register noticed we (along with others) weren’t being helped, quickly got off of her phone call and happily helped us. She was also great, very helpful and friendly, unlike the majority of the other staff.
Two stars for the two outstanding people that helped us… Management needs to have these two train the others!

First of all, I’ll admit that I’ve been coming to this particular store for many years. I have seen many associates come and go and have found most kind and considerate. In fact, several years ago I became such a regular that I was offered a job during one of the holiday seasons. Truly, a kind gesture by management at the time. This changed yesterday.
In preparing for the Christmas holiday, I made several trips to this particular in recent weeks. I have been online countless times. Ultimately, I purchased several items from the store, including a Cuisinart Multi-​Cooker (a $ 218 purchase).
As a result of this purchase, I received a $ 40 coupon which could be used after December 25. Days later, I received a 20% off coupon via email (to be used by end of business today). Because I was quite busy, I contacted WS through their catalog number. The associate was more than happy to apply the 20% coupon to my Cuisinart purchase and explained the $ 40 coupon would be nullified, as a result. Once the associate realized I had made an in-​store purchase, however, she kindly informed me that I would have to handle the transaction at the store.
I gladly traveled to the store, receipt in hand, and met with the manager. After briefly explaining my intent, the manager responded by telling me that she could not honor the 20% off coupon in such a manner. She continued, telling me that, in order to realize the 20% discount, I would have to physically return the multi-​cooker to the store for a full refund then re-​purchase it. I questioned her reasoning only to hear her repeat it, this time citing, «I cannot adjust prices. You must return the item.»
I called the WS catalog line a second time. A second catalog associate gave me the same advise as that given during my first phone call. This associate was as kind, if not more so, than the first.
Well, I returned the item to the store, received my full refund, then left empty-​handed. After so many years as a loyal Rolling Hills Estates Williams Sonoma customer, I will take my business elsewhere.

In the rare occasion that I visit Palos Verdes and the more rare occasion that i visit the Williams Sonoma in PV, shame on me for not anticipating the first come serve last policy. Even after being recognized, I was sidelined to help another person who walked in, then another, and another. It’s seems every time I decide to give WS another chance, I’m reminded why I don’t go there in the first place, but regardless today I was offended yet again.
I have no desire to return to any store or even use the gift card in my possession. WS is no longer worth my time, money, or even consideration.