Airductor Solution

I have a contract with them for 2 years to sanitize and clean my vents. 1) they dont call to remind you that its time to sanitize and clean so they get paid for something they did not do. 2) they make an appointment with you letting you know what time and when they will be there. On the day, the tech calls you andif you do not call them back, they do not come back even if you have an appointment saying they will be there at a certain time.3) When you call them and ask why they are not there, they say, «You did not call back so we assumed no one was home». So if you work form home and on the phone, your pretty much screwed. 4) When they come to you, they are extremely rude in the way they talk to you, the people who showed up at my house was a tall guy with a large gauge (like tribal earring) in his ear and a short spanish guy. They think they know what they are doing, they go to my basement remove the humidifier and spray something so nasty that i had to open all windows in my house when its 19 degrees outside, then they put it back halfassed leaving it partially screwed and not plugging back the power. Oh the AC part is plugged in, just not the power from the fan to the unit. After they leave they tell you they are done and just walk out. That same night i found that they left my lights on in the basement adn not even bothering to turn them off after they had turned them all on! This company sucks so dont go with them. This is the 2^nd time they came to my house and the 2^nd time they were rude. Not sure how these people even stay in business. Its too bad i can not give them NEGATIVE STARS!!! STAY AWAY!!!
wait time was 5 hours after scheduled time. What a loss of a day for extremely rude, extremely short service but ungodly outrageous service price. Plus they drive up in a busty old white van that looks so scary that your neighbor won’t even come out to say «Hi»!

Anybody who bought a 3 or 5 year warranty beware. They will not clean your ducts. The sales rep, mine was David, tells you that they will return yearly to clean your ducts but the contract’s arrows are strategically drawn and they will not clean again. They will only spray in your furnace, not even open your ducts again. Purchase the groupon if you must but do not buy anything additional. And if you do purchase groupon or living social, they are not on time and are careless. They dropped my vent cover and put a huge gash in my floor, there was dust everywhere, they blew my fuse and could not fix it. So BUYER be very aware. I have not been able to contact the owner. Read the BBB website about this company.

OK, so I called in mid-​October. The first appt available was Dec. 9? RED FLAG # 1! I get a call the day before canceling. I reluctantly agreed to re-​schedule at a (moderately) IN-​Convenient time. My new time was 2 – 5 PM. I told the lady on the phone that I had to leave and go back to work and I needed a time as close to 2 PM as possible. Lo and behold, I got another call asking to re-​schedule andI said NO. I finally heard from the tech about 3:40 telling me he is ’10−15′ minutes away. I called him back at 4:15 inquiring if he needed directions.
They get into my condo and all of a sudden a simple duct cleaning is a six-​hundred dollar job! The vents need to be ‘Sanitized.’ It’s quite possible that the first owners of the condo never cleaned the vents from 2004 until now (Dec. 2013). If this is the 1^st cleaning in 10 years, I would expect a pretty sizable build-​up in the vents. How does that equate to $ 600? For using a vacuum? 2 Guys? Fast forward to the end of the apt. When I present my DealsMagazine voucher for $ 80, the guy only takes off the PURCHASE Price of the voucher. He doesn’t deduct $ 80 (the amount the voucher is for).
All-​in-​all, this company’s general operation principals and ethics are seriously questionable. Although the vent cleaning may have been adequate or even a decent job, the price I was charged is substantially higher than anything else listed on their website. The website also says a premium package includes Dryer Vent cleaning. That never happened. Why is it that the premium package (listed on the website) is $ 251 less expensive than sanitizing my vents, and the website lists the premium package includes dryer vents?
What is this? New Math? I say it’s SHADY!

Very unprofessional customer service. I’m not sure how their technical skills are, since we never got that far.
I called them after finding a coupon of theirs in the mail. My son has a dust allergy, so I was looking to do this cleaning service of our ducts/​vents. Anyways, when I called to schedule they didn’t have any appointments available until over a month. I figured it was a busy season for them and with the coupon they had a lot of business so I scheduled anyway.
My appointment was for November 26, between 8−11am. They had even called the previous night to see if I would be there. «Yes,» I said.
Then around 9am on the morning of the appointment, the technician called and said they were «on the road» and would be here in around 20 minutes. «OKAY,» I said. And I waited… and waited… and waited…
Around 10:30am a woman called and said she was calling to reschedule. I asked her why she was rescheduling, and she said the technician said I wanted to reschedule! I then told her that the technician had called over an hour ago saying that he would be here in 20 minutes and I said ok. So she asked, «so he never came?» So then she told me she was going to call him and see what was going on and she would call me back.
So I waited until 11am, and since she didn’t call me back, I called her. She said she hasn’t been able to get a hold of the technician yet… but the technician thought I wanted to cancel. I told her that didn’t make any sense since all I said was «OK».
So she called me back again like 10 minutes later and said she still hasn’t gotten a hold of the technician, but that they would be here before 12pm. I asked how they would be here if she hasn’t even been able to get a hold of him… She said some how, he would. So then I decided just to cancel their services. I wasn’t going to keep waiting around for them, and whether they might or might not eventually show up.
So I went on with my day, and around 1pm, this woman called me back again… she said, «just to let you know, I talked with the technician and he said he came to your house and a little girl answered the door and said her parents wanted to reschedule.» WHAT!!!
That was crazy nonsense. I have a 1 year old and 3 year old. Neither who would be able to tell him that, or answer the door for that matter. And I would hope if a company’s technician goes to a house and a «little girl» answers the door, that he asks to speak to their parents.
I said probably he didn’t want to work, or something… she said, well, you’re telling me one thing and he’s telling me another, so I don’t know who to believe.
Well, I told her, how about you believe the customer, the customer is always right.
And then she hung up on me.
WOW!
That’s all I can say now. Not sure what kind of business this is.

Worst scam of a company ever. The main guy spent the whole time following me around the house trying to convince me that I needed more services. After repeatedly saying NO he would try and pressure me 5 different ways saying that «he was concerned for my health». He was literally IN my FACE… I even backed away a few times and he would just keep walking forward. His buddy that came by had a brush attached to a drill & a vacuum cleaner. That’s it. He would put the brush in about a foot and then stick the vacuum in the vent. The brush attached to the drill was about 6ft long. I asked him if he was going to put it all the way in the vent and clean everything and he said he wasn’t allowed to. Soooooooo, they only clean about 1ft of your vents. You’re better off buying a brush from Home Depot and doing it yourself. When he finally realized that I really didn’t want any other services, he whispered something to his associate and were out of the house quick! I asked if he could use his camera (long snake camera) to see what he cleaned in the vents he threw a fit saying that it was only supposed to be used on return vents. When I asked why he DID NOT clean the furnace like it said in their flyer he said that he wasn’t allowed to clean anything… so that is a complete lie. Oh, and when he put the camera in the vents saying that there was «green mold» and showed me the camera just realize that it is a NIGHT VISION CAMERA and that everything always appears green!!! Worst bunch of Isralie scam artists…

I highly DO NOT recommend this service. I purchased unlimited vent and dryer duct cleaning through Living Social. They did not show up for the first appointment. I called the next day to reschedule and the office said that the technician had run out of time. I understand these things happen, but we hadn’t even received a phone call from them to tell us. Anyway, we rescheduled for a Monday. I was very sure to re-​iterate the date and time because they had not shown up last time, and I was taking time off of work for the appointment. They did not show up again. They don’t answer the phones about 90% of the time. I would give this company 0 stars if I could. Check out the Better Business Bureau and other reviews on the internet before considering this company; I wish I had done that before I purchased my voucher.

Air Ductor Solutions is lame, lame, lame. Did I mention they’re lame?
If you’re looking to hire a company that schedules an appointment, takes your money, doesn’t show up and then makes you jump through hoops to get your money back, then hire these clowns.
However, the reality is… please, please, please ignore all reviews that gave Air Ductor Solutions any stars or good recommendations. They are false, untrue, unethical and completely manufactured!
We purchased a Groupon for a whole house carpet cleaning from Air Ductor Solutions. We scheduled the visit, confirmed the appointment and the day before the visit spent several hours moving furniture making it easy for their team to clean the carpets in our house.
The day of the visit, my wife took the day off of work to let the folks from Air Ductor Solutions clean our carpeting. About an hour after they were scheduled to show up, my wife called to ask when they would be showing up. We were told that they no longer were cleaning carpets and were very sorry they did not call us because their computers had crashed and all customer info/​phone numbers had been lost. Then they told us that Groupon would refund our money.
When we called Groupon, they told us Air Ductor Solutions had already validated our Groupon — meaning they had told Groupon that they had performed the work. As a result, we could not get a refund unless this lame company contacted them to let them know they had not performed the work.
Now, the fun begins.
After a week of constantly calling and being told the owner was not in the office and would call us back, but didn’t, we received a call from a «manager.» He was very nice and get this… offered a credit for other services along with refund. He told me over 600 people had purchased a Groupon for carpet cleaning and did not know why Air Ductor Solutions had decided to discontinue carpet cleaning even though they continued to cash in the Groupons and schedule carpet cleaning appointments.
After days of calling Groupon and the unethical owner at Air Ductor Solutions finally admitting they NEVER performed the work at our home, Groupon refunded our money.
So the moral of the story is… RUN, no, SPRINT far, far from Air Ductor Solutions in Rolling Meadows, IL. They won’t be in business long, but during the time that they are, please disregard ANY offers/​coupons/​Groupons or discounts they offer up. Bad people, non-​existent service, horrible owner and they WILL take your money without EVER showing up to perform the work paid for in advance.
Oh, BTW, the State’s Attorney General has been contacted and will be reviewing our complaint.

MIssed our first appointment that I scheduled 1 month ahead of time. Also missed the 2^nd appointment where we rescheduled. We were upset since they didn’t value our time. We called after they didn’t show the first time 1 hr after appointed time and then called 1 hr after 2^nd appointment time. Ridiculous!

I purchased the air duct cleaning services via Groupon for this company. With the key selling point being UNLIMITED ducts/​returns/​vents. Well I made the appointment nearly a month out. The night before the appointment I received a call from a gentleman around 8pm advising they had to cancel for the next day due to equipment problems. He advised they could come out but didn’t know what time. Instead we decided to reschedule for the following week at 10am. They did show up shortly after 10am.
It was a 2 man crew and one clearly didn’t speak or understand ANY English and would just smile and nod his head. They advised we had «mold» in our ducts and quoted us a price and did the typical «let me call my manager» deal which we turned down and the tech seemed irked by this. Seeing as my husband & I work in foreclosures we KNOW mold. We think what sparked this was the 2 cats, 1 dog and he asked if I suffered from allergies.
After they were gone I noticed they missed 3 ducts on the 2^nd floor in the bedroom areas. I was irked but didn’t feel like making a call because I figured it would fall on deaf ears.
Can’t say that I would use this company without a Groupon. I don’t see them sticking around very long.

I also feel the same way as the two ladies about. The man who came spent more time trying to convince me to buy more services than he actually did cleaning the air ducts. I thought it was very unprofessional the way I refused that additional services several times and he kept pushing it on me. I followed up the next day with a manager who was going to do some further investigation and never called me back. be careful using this service as they will try to talk you into more services if you are unsure whether or not you need them they will try to convince you even more.

Much like Laura M, I’m not sure if I did the right thing or not. I also ended up purchasing additional services offered, after scheduling them through the Groupon I purchased. I suffer from horrible allergies, and I did see a lot of what they cleaned out… not good. The tech was very nice, and did explain a lot; I’m just not sure how much of it was part of a salesman trying to make additional sales. They were here for 90 minutes, «sanitized» the air ducts and gave me a 5 year warranty, which means they’ll come back every year for 5 years to clean and sanitize the ducts again. Assuming the company stays in business that long. Time will tell, and we’ll see.