The UPS Store

This store is excellent. Cecelia helped my get my live scan prints done. She was super helpful and friendly. Made an otherwise tedious task very enjoyable.

I can not recall having a worse customer service experience. The staff was incredibly unfriendly and had tremendous attitudes. They even changed my shipping carrier without notifying me. I even reached out to the store manager to discuss my experience to hopefully create a dialog with his staff (or maybe he could use it as a training opportunity), but he never responded to me. I will go out of my way to tell everyone needing notary or shipping services to avoid this location. I am also considering contacting BBB regarding them changing my carrier and opening my package without my knowledge. Avoid this this location.

Not even one star. These people are so rude, and act like you’re already the enemy. Never thought «going postal» would spill over to the ups stores…

This is the worst UPS I have ever been too. I had to come here because the Rocklin UPS closed early and I regret it so much. The people working there were moody and rude. I was delivering a package for a friend and I don’t know the price of the present she received. When I told Rebecca (or whatever her name is) that I didn’t know the price she stared at me. I told her that it was maybe $ 100 and I wasn’t sure, and she just glared at me again before we settled on $ 150. The whole time she treated me as if I was an idiot.

The ladies who work here are friendly. I notarized a document here and was pleased with their service.

I just felt like I needed to review this place because there are so many bad reviews. Anytime I go to a UPS store, the service is shoddy. These are not UPS owned places — they are franchises. And, really, the tools they are given to ship packages suck and take forever.
I came by here simply to drop off a package and get a receipt. I almost didn’t do it because of the reviews. The lady was nice, scanned my package and let me on my way. They are also having a special for secured mailboxes at $ 10 a month — that is a great deal. I have no need for one — but I would consider getting one if I needed it.
Along with the box, you get free black and white and color copies along with a fax every month… so it is definitely worth it.
I haven’t really used this place a whole lot to determine how good they are — but this is a small business trying to get by and they seemed nice enough to me!

I rented a mailbox from them. Generally, I never had any problems, but then when I went in to let them know I wouldn’t be renewing my mailbox and asked how much mail forwarding was for one month, I was told that it cost the same as renting a mailbox for one month– $ 35! Then when I told her that I’d just keep the mailbox for one more month while I changed my address through the post office, she contradicted me and told me that the USPS won’t forward mail. Even when I told her I had done it before (it’s a simple online process through the USPS website), she still insisted that I was wrong.
Dear UPS Store management: You need to teach your employees this simple rule of customer service– the customer is always right! (Even when they’re wrong, which I obviously wasn’t).

This place flat out sucks. Took forever to get assistance on notarizing a document. Lady had to go to her car to get material needed to notarize. I handed her my government issued ID and denied it because it wasn’t a «descriptive ID.» Later went on to read on law based websites that my ID was more than sufficient.
«A standard notarization will require you produce a government issued photo ID such as a valid Driver’s License or a Passport. Other forms of identification may be acceptable so long as it has your photo, signature, and is a commonly used means of identification.»
This place is a shame to the UPS name.

Worse customer service I have ever experienced. The young lady is very rude. I would suggest you find a better option than this facility.

Ghetto operation in a good part of Roseville… Terrible place to go. The cashier was speaking to her friend while helping me, no caring whatsover. She gave me UPS rates, $ 21 for a package to be shipped regular UPS, 6“x4“X2″ less than a pound, I told her she was wrong, and that she must have entered something wrong in, she started telling me nothing she did was wrong, was very rude and combative. I looked up the price by calling UPS directly, it was only $ 12! And the cashier was arguing the entire time. Horrible place.

This after noon I went in for a notary service we had 2 documents to notarize and she gave a quote for $ 20. I agreed, and while paying a I got a receipt for $ 30, when I checked it’s for each signature. One to identify each of the parent and another one for the signature of our new born. I know, you didn’t understand what I said above, so do I. They tell you a figure and charge you another with a wired explanation.

This store is supposed to close at 6:30 on weekdays, as indicated online AND on the door signage. So I drove over after work to find out they randomly closed at 5:30pm yesterday (⁷⁄₂₄ — not a holiday).
The girl locking up the store pointed out the makeshift sign on the door and said «Yeah, there’s a sign.»
Wasting valuable time driving somewhere to find out they have random closing hours? No thanks.

Worst service I’ve ever encountered. Brought my packages here and left without them shipped! Employees are constantly giving me mixed information about how to ship my packages each time I am in and make it seem like it is my fault for not knowing their policies when they’re the ones who explain their policies incorrectly to me! None of them know what they are doing. Avoid at all costs. I am NEVER going to this place again. I’m sure they will eventually go out of business because of all the other terrible reviews they are consistently getting. You’re better off going to the UPS store in Rocklin.

Would not take my return to sender box. Also would not tell me where there is a UPS drop box, and the female employee deferred my request to speak with a manager. Will never come back to this location.

Friendly people, immediately started taping my box and told me what I needed to do while making small talk. In in out in less than 5 minutes!

It’s honestly hard to believe how bad the customer service is here.
It was so bad, in fact, I felt like I was acting in an improv Monty Python sketch, or that I was secretly being filmed for a Japanese prank show.
I would imagine it could be fun spending hours drinking wine and watching these employees try to figure out how to get out of a revolving door.
Or, if you’re a fan of «The Three Stooges» and you’re having a hard time finding it anywhere on cable, just go hang out there for a couple of hours.
My package did not leave this store, as they couldn’t help me. Seriously.
I went to the Sunrise/​Cirby location.
Things went MUCH smoother over there.

If I could give them less than one star I would. They were rude to my wife and then the next time I was in they told me that my wife was inappropriate. The upsell at that store is ridiculous. Avoid at all costs!!!

Worst service I’ve ever encountered at a UPS store.
The girl was not friendly, threw the forms I needed to fill out without talking to me. I didn’t know the zip code for one of my packages and she made such a big deal about looking it up on the computer to tell me the zip code.
Worst yet, she took a personal call during our transaction and completely ignored me.
Will drive out of my way to avoid this UPS location.

I walked in to the UPS store and there were 2 people already in there. The one man working was cheerful and nice, and he helped everyone in front of me in a timely manner.
I needed a box for the handbag I was sending out. The guy found a perfect box for it and helped me assemble it. When I was ready to check out, he was typing away while carrying on nice chit chat with me. (there was no one else in the store, so he wasn’t keeping anyone waiting) By the time he was almost finished printing my receipt, another customer came in, and he acknowledged her and told her he would be right with her.
It was a nice experience and I wish I had more positive experiences like this one, in Roseville.
P. S. — I tracked my package and it is already on it’s way to Illinois, after being sent out the day before. It’s expected to get there on the 9^th of June, but I have a feeling it will get there a bit sooner.

Very disorganized. My husband shipped a very urgent package overseas and asked to go 2 day air. The very important package showed up 2 ½ weeks later and we paid $ 250 for the shipment. I have seen many packages just sitting around and the place looks very disorganized.