Treasures Formals and Bridal

Horrible. I ordered 8 bridesmaid dresses and 1 mother of the bride dress from Vicky and Bonnie. The mother of the bride dress was so ill-​fitted even with alterations the dress was unwearable. A total waste of money. Another dress had to be purchased last minute from Nordstrom.
The dresses were over a month late arriving and all but two bridesmaid dresses were completely the wrong size. 7 bridesmaids had to pay over $ 100 each in alterations due to incorrect sizes being ordered and the dresses being delivered so late.
Bonnie and Vicky were never available to talk and I always got an answering machine, I would leave a message and get a return message saying everything was fine, but things were not fine. My bridal party and I were extremely stressed out about the dresses being so late and when they arrived they were all so large (we feel bonnie and vicky ordered larger size dresses than necessary to upcharge some bridesmaids into a larger priced size category and have alteration charges to make money off of). I requested at least rush shipping on the dresses be paid by Treasures but no ownership, understanding or help was extended. It was a horrible experience and I would hate for anyone else to be treated so neglectfully and be taken advantage of by this shop.

Short version: they over-​promised and misconstrued their policies to get the sale, then refused to give more than a tiny fraction back as compensation.
Long version: My sister and her best friend went to Treasures for her dress and bridesmaids dresses, and Bonnie assisted them in the process of selecting and fitting. The wedding was in a couple months, and my sister made it clear that she needed them quickly, and in enough time to ship to her two out-​of-​state bridesmaids (me being one of them) for alterations. Bonnie assured them that expedited shipping would get the dresses to everyone on time, two weeks before the wedding. With that assurance, my sister ordered them.
The expected shipping date came and went, with Labor Day weekend in between. I was running short on time to get alterations before leaving town for the wedding, so I called them to see if they had been shipped yet. Bonnie said that there was a misunderstanding, and that the date she gave us was for the designer shipping the dress to the boutique, not for us receiving them (at that point, the shop had yet to receive them). She offered to send them to us FOR AN ADDITIONAL FEE, at which point we would not have time to get them altered anyway. She also offered to keep them in-​state, and have their seamstress alter them when we arrived in town. We had to choose the second option for time and money’s sake.
The only compensation Bonnie offered was the cost of the shipping back, MINUS the cost of the state sales tax, since we were picking them up in-​state. By that point, we were receiving less then half of that cost back. Meanwhile, the alterations cost me $ 75. I tried to negotiate getting at least half of that covered by Treasures, but Bonnie kept insisting that their was nothing she could do, she needed to pay her taxes, and that we just misunderstood their timelines.
TL;DR: If Bonnie knew that the timeline would be this crunched, with little or no time to accommodate the out-​of-​town bridesmaids, she should have been upfront about the options to begin with, or offered something different. Instead, she pressed the sale and put the blame on us for misunderstanding. Pleasant attitude, bad customer service.

This was our 5^th (?) stop on our quest to find my sister a wedding dress. The woman helping us was super nice and had good taste. The place was bright, and they have lot of prom-​y dresses as well as some bridesmaids ones. We showed up an hour early for our appointment and they accommodated us.
Wedding dress selection is very small and they don’t let you look without an appointment. We came here because my sister likes Sophia Tolli and they carry a few of her gowns.
Décor is noticeably IKEA, but still tastefully done. My first impression was that they needed an upgrade, and at the end of the appointment the woman told us that they were moving to a newer, bigger location soon and going to another place in the interim. Since they already have a nice staff, I think it could be a great shop when they move.

I am not pleased with this place at all. I came in with some family members and some of my bridesmaids to try on dresses a few weeks ago because I really liked some of the dresses that I had seen online. When I arrived with three members of my bridal party we were not greeted by either of the two women sitting in front and I had to walk up to the desk and clear my throat to let them know we were there and ready for our appointment. When they finally acknowledged us we were told very impolitely to wait for an assistant to look through the dresses.
Once we were with the assistant things got a little bit better, but not much. Her attitude was nicer and she was helpful but we quickly realized that the dress selection was not what they had promised online. They had a very small selection of dresses that we could order to fit our needs and a bigger selection of outdated dresses that were being sold as is, keep in mind that all of these dresses looked like they were from the 80’s and had all kinds of stains and rips in them.
When we had been in the store for about 15 minutes the rest of my party showed up and once again, were not greeted in any way. I had to stop looking through dresses to go greet them myself only to find out that even though we were the ONLY PEOPLE there that I was only allowed to bring 3 people back with me at a time so we had to keep rotating my family and I had to walk back and forth to allow them to view me in the dresses. My sister, who is my matron of honor, couldn’t come back to the viewing area AT ALL because she had her daughter with her and they told us in a very clipped and rude way that they don’t allow children in the back!
After everything was said and done, I only found one dress that I liked and it was the most expensive one they had in the place! Everything else I tried on was underwhelming and didn’t look like anything that I had found on their website. As we were heading out, I asked if we could go look at some of the bridesmaid dresses while we were there and they insisted that I had to make a separate appointment to do so. I was so upset at this point that we just left. I would be giving this establishment 1 star, but the assistant that helped me try on dresses was so nice and helpful.
I ended up going to a different shop to try on more dresses and was completely awestruck at the differences between the two places. Treasures really needs to update their collections, hire some friendly and competent staff and train them to work as a team. I have worked in retail for many years and If I had done some of the things these women had done or treated my clients the way that I was treated by this staff, I would have been fired. This was not the best first experience that I wanted when I envisioned trying on my wedding dress. I will not do any business with Treasures in the future and I highly recommend going elsewhere if you want a good deal and a beautiful dress.

Amazing!!! Such a better experience than chain bridal stores. Great prices. Gorgeous dresses. Really lovely helpful staff!!! Awesome relaxing experience!!! Thank you Lauren!

As an older bride, I chose to check this shop out. The receptionist was reasonably friendly and insisted I wait for Vickie to assist me. As there was a fitting in progress in the back, Vickie was less than enthusiast about showing me selections. The dresses she picked for me on the racks in the main area of the store were outdated and garish. The phone rang and she disappeared to the back. At this point the receptionist reappeared at her desk and offered to assist me. She chose the very same 4 dresses for me to consider.
This experience leads me to think they choose items that are out of style and old on the rack to push to their new customers.
Once Vickie reappeared, she insisted I must have an appointment to view dresses.
If you annoy a woman at this stressful time in her life (me), do you honestly think she is going to make an appointment to come back?
Save yourself the trouble. This store has bad customer service and even poorer manners.

The worst service I’ve ever encountered in my life. Ripped off and insulted — filing a complaint with the Better Business Bureau. Scammed into upgrading to rush requests not necessary, scammed into buying bigger sizes and paying $ 40+ extra. Don’t trust them. And when the problem was brought to them they smirked and said «YOU signed for it.» Awful. Awful. AWFUL!!!

Is it possible to give negative stars? Zero customer service. Deceptive, greedy, sales-​hungry individuals out to make money off you. The store is dirty, poorly kept up, and in desperate need of maintenance. Rude, snarky. STAY AWAY AT ALL COSTS!!!

Beware if you try on one of their undergarments you will be charged for it. I tried one and told them if didn’t fit but they charged me for it in with the cost of the alternations.
When I realized I was overcharged and never wanted nor taken the garment they told me no returns. I had nothing to return. Poor customer service.

Terrible service. I walked in the door with both of my parents excited and ready for wedding dress shopping (part 3) and before we could make it to the prom dresses some lady walked up to us like we were doing something wrong and told us curtly the girl at the front will help you. I’m not sure how this lady thinks businesses are run but alas we went to the front where the other lady who I’ll give a little credit was bubbly despite the huge scowl and evil eyes I was sporting and told us we had to have an appointment to walk in the store. I let her know I would be shopping elsewhere. When I see something I love I buy it making an appointment just to see if there’s anything I like in a store no thanks. Save yourself the trouble and skip this store you’ll have better service at Formally Yours where I ended up getting my wedding dress!

Very nice store with helpful associates. I ended up purchasing a MOB dress elsewhere as I was very late in starting to shop for a dress, but I can highly recommend them if you need any of the types of clothing they carry. You will have a pleasant, unhurried and helpful shopping experience. I would not hesitate to return if I needed formal wear in the future.

I absolutely *loved* my experience at Treasures. I haven’t decided where I’m going to get my wedding dress yet, but there is a «finalist» that I will definitely go back to try. I made an appointment for Saturday afternoon, and my mother went with me. I was expecting it to be really busy since it was a Saturday, but when we walked in, I think there was only one other person in the store, and she was looking at bridesmaid dresses.
My consultant, Lauren, could not have been nicer. She was very knowledgeable, relaxed, and seemed to «read» my dress interests very easily. In the bridal section, there is a curtain that they pull shut so that it’s just *you* looking. My Mom and I had a wonderful time looking through the dresses and picking one out to try on. Also, while you have a set hour to look at dresses, there is no limit on the number of dresses you can try on as long as you don’t run over (and for someone like me, who can make a judgment call in 2 seconds, that’s awesome).
Additionally, Lauren was very knowledgeable about fabrics, making suggestions, and NOT pushy at all. It was great to have some mother daughter time, in an intimate setting, with someone who was also very laid back!

They charged my account a much higher amount than that which was quoted and refused to refund the substantial charge despite the fact that I had been at the shop that same day (and the dress was not ordered). The customer service was horrendous and none of my fellow bridesmaids (who live in various locations throughout the U. S) were/​are able to contact the salesperson handling the dress orders. I will never shop here again!!!