Abercrombie & Fitch

The store itself has been moved across and layout of the store looks a lot better and nicer. So if you ever shied away from the store’s dim lighting and loud music, definitely come back as it has become a more shopping friendlier zone. Gap status you could say.
Ironically speaking of friendlier, the cashier who helped me last night was everything BUT that. I came back to return a birthday jacket that was too big of a fit for me. Throughout the whole ordeal, he seemed rather RUDE and was arrogant about single item return. After the transaction was completed, he said «Wow, I can’t believe you would actually wait 2 months to return this» with a scoff.
And yeah, I would. Because that’s your policy if you haven’t forgotten. Smart ass.

the customer service here sucks ! the workers never seem hhappy to talk to you. But the jeans and clothes are amazing and super cute. The perfume inside gives me a serious headache tho…

Don’t see how they have negative comments, the workers are super friendly and nice and they have the cutest clothes there. I buy so much clothing there it’s insane!

I agree with Heather. The negative comments are a bit excessive.
Abercrombie is just a company that sells hip and trendy clothes. The employees won’t be on your butt every where you go. I went into this location last week and I was greeted at least 3 times by the staff. I am also the type of shopper who doesn’t need to be waited on hand and foot. Just the fact that I’m being acknowledged is enough for me.
I’ve gone to several other Abercrombie’s in the past and most of the time, the employee’s heads were down and I was ignored completely. The vibe was different this time.
Plus the clothes are really cute!
The only reason I gave it 4 stars is because the scent is still a little too much, but I can look past that because I love the clothes.
To all the negative people posting reviews, if you don’t like it, don’t shop there.
End of story.

I truly do not understand the negative comments on this page. Having worked in retail all through college, I think that my opinion has much validity. Every experience I have had at this Abercrombie has been pleasant. I’m not young, nor am I stylish, (I only shop here for my kids) but I do not go ungreeted or unhelped by this staff. The only reason I gave four stars instead of five is because the line at checkout is long. There’s not really anything the kids at this store can do about that because they already go as fast as they can.
This isn’t a Nordstrom, so don’t go in expecting to waited on hand and foot. That isn’t their job. Most of these negative comments must stem from people just looking for problems. Sometimes, people just have bad days, don’t take it personally. Also, one person’s attitude does not reflect upon an entire staff.
That being said, I’ve seen shoppers treat the workers at this store pretty horribly and they always respond with a smile or a kind explanation of their policy.

So I was in here on Sunday and I actually had a return item. As soon as I told the lady at the front desk that I wanted to return the item because I accidentally bought the wrong size, I could tell she wasn’t in the mood to take a return.
Before even opening the bag, she asked if I was sure I actually wanted to return the item or if I would consider keeping it. Now if I wanted to keep it, I would not have taken the time to put it into the bag with the receipt and tags and bring it back to the store in the first place.
For starters the item was damaged when I actually bought it and I actually paid full price for it. Because the slip was not connected to the dress and the slip had wrinkles on it from being folded in the bag, she wouldn’t return or exchange it. I did not realize that the dress was actually supposed to come with the slip attached to it or I wouldn’t have bought it. It was in the bag, had the tags still and it was within the amount of days that the store gives you for a grace period to bring it back. It even had the receipt!
This place just went from being a hit or miss store, to being a place that I will never shop at again! I don’t return things on a regular basis. But the way the associate treated me and her lack of understanding was just horrible! I wouldn’t recommend buying anything for anyone as a gift or anything. It’s very likely that you will get the cold shoulder if you do have to make an exchange or return!
I’m now stuck with a slightly damaged dress that’s wearable with the tags and receipt that unfortunately doesn’t fit me! If anyone wants it and wears a size small, send me a message and I’ll find a way to give it away, I defiantly can’t fit it!

These kind of places are trained to only be nice to people who look stylish or people who look like they have money. Whenever I come into these kind of places I always feel out of place. None of the employees ever greet me or ask me if I need help, why because I don’t look the part. I could be walking around looking lost and no one will approach me what’s so ever. But I come because my kids like these kinds of clothes.

I like their clothes, but like everyone here states, their service sucks. Both times I went there, I had to wait forever and grab someone to open the fitting room… no one even asks. if no one is going to man the fitting rooms, they should leave it unlocked! They are also super slow at the counter.

OK OK I only buy my underwear here, They are the only place that I can find underwear that fits perfect… Other then that I cant stand the music and the smell inside the store usually gives me a headache. The staff is very friendly so that a plus

NO STARS If that was an option. Customer service sucks so bad here. Corporate had to handle my exchange in jeans, AN EXCHANGE for a different size and i had my receipt! And now I purchased two pair of jeans for a family members and when I went for another exchange in size (jeans have all tags and not worn once). The manager kept saying it was a return and «jean returns were manager discretion» so again I’m calling corporate. NEVER COMING INTO THE STORE AGAIN.

After reading everyone else’s reviews, I don’t feel as much of a b**** by saying that the customer service sucked.
Drove 30 mins out after work, walked in, wasn’t greeted by anyone and the only girl that was up there seemed to be walking away/​avoiding me or even offering any help. I’m normally not anal about this kind of stuff because usually I go into stores having some sort of a clue… but it was my first time here and was interested in their parkas/​jackets and was planning on purchasing a good winter jacket. I was not offered any help the whole time I was there and just left feeling somewhat annoyed and like I wasted my time driving out there to just still have unanswered questions.
The customer service definitely needs some work :/

Unhelpful, Not customer friedly environment and no greets these some things which you can easily see here. I won’t recommend people go there. This happened with me thrice there .The SKINNY dude is so rude.

I love the clothes but I will never shop at this location again! I found some shirts I wanted to try on and after waiting 5 minutes at the dressing room I got tired of waiting. The girls at the sales counter saw me standing there but didn’t do anything. My husband got annoyed so he walked over and asked if someone could let me into the dressing room. The girl just looked at him and said «how am I supposed to know? I’m doing paper work»
Really!!! Then this skinny kid stormed over to the rooms, opened a door and stormed off. I guessed he opened it for me so I went in.
Who’s hiring these rude kids?

I didn’t feel very welcomed at all everytime I went in there. Customer service was horrible, as everyone says here.
They should really realize their so-​called position «Abercrombie model» is basically a clothe-​folding position. My ex-​girlfriend was recruited once in Hong Kong by Abercrombie as well as Hollister but she said the position was just folding clothes… do realize this place requires customer service and not actual models… I am just guessing many «models» think they are in fact actually models and that they are there to look cool… but hey give us some customer service!

Went in to return my son’s jeans and the clerk (manager) called me crazy bitch just because she so dumb and couldn’t figured out how to read the receipt. Will never shop there ever again.

Horrible customer service. Associates are busy folding clothes and not acknowledging customers as they walk in or asking them if needed help finding anything. I could’ve easily walked out with bunch clothes without them even noticing.

When did Abercrombie turn into a circa 1990 rave club? Walking through the mall, you can’t help but notice the thudding beat of dance music emanating from within. Sales associates stare you down as you walk into the dimly lit, poorly designed interior and venture one way or the other like a choose-​your-​own-​adventure book. The only thing missing is a smokey haze and glow sticks.
The clothes are expensive, and if you come in on a slow day the sales people can be awfully pushy. There is an identical Abercrombie upstairs just for kids to add to the confusion. Avoid.

The customer service is horrific. When I asked the salesclerk to help me find jeans today, you’d think I had asked him to cut of his nut.
Dear Loser Sales Dude:
When I asked you for the next size up, and you said, «We don’t carry size 3s,» that wasn’t the correct answer. The correct answer is: «That would be a size 4. Can I help you find a 4?»
I dropped nearly $ 300 on my daughter’s school clothes, and would’ve dropped more, but I was irritated. But then, you probably don’t care because you aren’t a particularly high-​achieving fellow anyway.

What is there to say about the place that made me an ‘Crombie whore for a full two years??? Yes, I went through high school dressed as myself then **BAM!!** college and I turn into the clone I was supposed to be in high school. Destroyed jeans, popped polo collars and flip flops were my uniform. All thanks to THIS location.
«WTF are you WEARING!!!» my distraught boyfriend would exclaim
«IT’S CUTE!!!» I’d yell, defending my overpriced t-​shirt habit.
Even with the clearance rack I still spent more there than I’d spend on the perfect shade of foundation. (Okay I lie, but you know what I mean…)
«BUT THE PEOPLE ON THE WALLS ARE HOT! AND THE PLACE SMELLS GOOD!!» I’d yell at my boyfriend who refused to set foot in the store. **sigh**
It was a battle, but it all boils down to one Christmas they had sexy brand reps posted out in front of the store, taking donations for a picture with them. I couldn’t say no… and I never stopped saying no…

I’m so disappointed I’m not the first to review this place. What is it with the extremely loud and extremely bad dance music, the huge half naked pouting larger than life black and white chiseled models glaring down from all the walls, the darkly crowded narrow display areas impossible to get a good look at anything, the tacky cheap plastic palm plants covered in dust blocking the aisles and registers, and the wooden canoe (wtf???) hanging from the ceiling? It’s like some wannabe design student took acid, threw up, and then had an epiphany for this store.
Did I mention the prices are ridiculous? $ 90 for a pair of jeans ripped and shredded to pieces that may make it through three washings before falling to pieces?
Go back to whatever Manhattan septic tank you crawled out of!!!