Geremia Pools

Geremia designed and built our pool as well as planned and landscaped our backyard in 2013 — both are still beautiful — we get many compliments and enjoy relaxing in our outdoor oasis. A few minor things have happened with equipment (spa drained itself, motherboard frazzled) and on both occasions, Geremia sent somebody out quickly to fix the problems and assured us everything was under warranty. They also maintain our pool and provide us feedback. Would highly recommend them.

New home, needs pool! Called Geremia Pools & Premier Pools to get quotes and was told by both receptionists I would get a call within 2 days. The representative for Premier called same day, appt made and have already met with them. 2 weeks after first call I called Geremia back & felt like they were a bit concerned about the lack of customer service so I was transferred directly to the sales rep for my area. I left a message last week & still no call back. 1^st impressions are key!

Sent a out a request to get a quote on a pool back in late March. A few days later a lady called me back and said she was in SoCal for a few weeks and she’d get back to me in April. It’s now almost a week into June and she never called me back. Guess this business is booming they can afford to brush off potential customers.

Geremia just completed our pool project and we could not have asked for a more professional company from start to finish. We had our free estimate drawn not once, but twice, because we changed our minds on the design of the pool. Jan, the designer, was always patient with us. When we wanted to change the location of the pool, she worked with us and we always felt everyone at Geremia was in our corner to make certain we ended up with the pool of our dreams. Once construction began, every single crew was respectful, friendly and always on time! The process moved very quickly and was completed ahead of schedule. I would recommend Geremia Pools to anyone who wants to sit back and have a stress-​free pool building process. We ended up with the most beautiful design I’ve ever seen.

I wish I could do this without using stars because we haven’t actually used their service and may be good pool builders, we’ll never know. But just in trying to get an estimate with them there were a couple of issues.
Be aware that they do not do free estimates. Once the guy was already at our house my husband was informed that it would be $ 250 for the actual estimate or «plans.» Every other pool company we’ve spoken to has shown us a drawing and given us a number, with options, for free. Had the scheduler told me up front that they wouldn’t actually do a free estimate for us we wouldn’t have scheduled.
Also, the «designer» refused to make an appointment just with me and insisted my husband be there.

They are a dependable, reliable and incredibly experienced company. I built my pool several years ago during the cold snap in 2013. The owner came and noticed the stamped concrete was frozen, although it did not look terribly bad (in fact — I could not tell) he said that it may cause problems down the road and asked the workers to redo it AFTER the concrete had already solidified. We worked with designer Wanda and she is incredible. We worked with her from Day one and I still contact her if I have questions or issues. They were professional and responsible. I wasn’t too crazy about their subcontractor who did the patio covers — RAL. They were a bit too pricey and the guy in charge wouldn’t even return my calls when we had issues or questions. After we paid him, it was really hard getting him to help us. His office staff tried to help us but it was not the same. I did love their patio bras but thought their runner lights were too expensive! However, I would highly recommend this company to anyone who wants to invest their money in something as worthwhile as a pool.
This is five stars for the pool building experience.

They advertise a free estimate and after getting several competing bids, all for free and all cert helpful, I called Geremia to come out and give me an estimate. Ray called me back and went on and on how many pools they’ve done in our area and how busy they were and then abruptly told me he could find time for me for $ 150. What part of free costs $ 150?. This is blatantly false advertising and a shake down. I called their headquarters to report the fraud and she told me that he could give me a free over the phone estimate. Who gives an over the phone estimate for a $ 50,000 pool? Do not give this business any of your money, they are super sketchy!!!

False Advertising! Free estimate? (As shown on their website). Think again.
I have contacted 5 well known companies in the area, including Geramia Pools, to give us an estimate on re plastering our pool, along with a few other things in mind. All of these companies have been sending a representative out to look at our pool, give us information about any possible repairs that may need to be done at the same time (tile cleaning, concrete repair, information on new pump and filter, etc) and even checking our equipment to let us know their opinions.
Seeing Geremia Pools website, which I can say is better built than others, I decided to call them for the «Free estimate» that they advertise at the bottom of their page, as well. I spoke with Lucy, who seemed very distracted from the conversation at hand, having to apologize many times. She then proceeded to tell me that to have someone come out, to look at the pool, it would be $ 75 minimum and up to $ 125, for our pool size, (estimate costs could be higher on larger pools). Considering that if we went with the company, to do the job, we would be paying close to $ 10,000 for, why would you charge for an upfront estimate fee, just to get an opinion and a printed quote? Especially when every other company (that we have contacted) does this for FREE. The so called «free estimate» is just a rough number given over the phone, depending on the information you can provide. After asking about the false advertising (I know I can’t be the 1^st to call them out on this), they say that they will be updating their page, to change the «free estimate». Hopefully they will be upfront with future customers, instead of doing a bait and switch.
In short, we will not be doing business with a company that publicly false advertises, from the very beginning. I have no idea how their actual work is and this rating is based solely off of what I have explained. I give it 2 stars, only because Lucy, despite her distractions, was very kind.

Omg! I love this company! The whole family that owns it is so sweet and helpful. They helped me out sooooo much with my pool and spa. Definitely go with this family owned business, and they’ve been around since 1922! How crazy is that?!?

I have contacted no less than 4 pool companies and had several quotes as well as designs all provided with no initial fee, I immediately dropped Geremia to the bottom of the list account the $ 350 «design» fee. After getting my design figured out from the other pool companies I decided to get a price quote from Geremia and since Geremia stated in writing on their web site they have free price quotes I pulled them up from the bottom of the list and Mike Mulvihill came by and after telling him exactly what I wanted no designing required he stated that Geremia could do it for approximately the same cost of approximately $ 30,000 then asked for the $ 350 before he would go any further. well three days later and $ 350 shorter I get a written estimate and a hand drawn and colored pool (other pool companies use computer generated designs) exactly to «my design» for $ 41,512 not including the three foot deck perimeter that was included in the other pool company that had quoted me $ 30,000. When I confronted Mike with the price discrepancy he stated that there must be something missing from the companies quote. Really? $ 11,512+ worth? After stating to my face that it was going to be approximately $ 30,000!
I was lied to so that Geremia pools could get their fingers into my pocket and hopefully force me to not waste my $ 350. Well its wasted cause I am not spending $ 45,000 for Geremia to build my pool.
I have no idea of the quality of Geremia pools but if their salesmen are any indication of Geremia pools business integrity…

Our 43-​year old front and back yards look amazing after the renovation done by Geremia Pools and Landscape Company. Landscape Designer, Michael Butler, did a wonderful job in the design of both the front and back yards, creating a beautiful walkway, and selecting the perfect trees and plants, enhanced by the addition of new lighting. Geremia’s crew was prompt, accommodating, delightful to work with and always left our property in a very clean state daily. Most impressive was the fact that Robbie Geremia, owner of Geremia Pools, showed up on a regular basis to ensure that all was well, correcting any problems in a timely fashion. We now have a new and modern look loved by not only us, as homeowners, but also our family and friends. Additionally, our 30+ year old Geremia-​built pool and rock waterfall blend beautifully with our new look. Thank you Geremia for creating a new found paradise!
Shirley & Lee

Geremia Pools has been servicing our pool for the last two years. The service representatives schedule is known to us and he is on time. Our pool is in good shape. We’ve needed some parts replaced and the service representative explained what needed to be done and how much it would cost. We were given enough information to make an informed decision.

If I could rate lower than 1 I would. We had a rep from Geremia Pools over this week to get an estimate on remodeling out pool and backyard. Shortly after the rep arrived he asked me to make him a sandwich… WHO DOES THAT? He then made himself at home at my patio table and spent over an hour in my backyard. I finally had to ask him to leave. To top it all off, he broke a tile on my patio table and failed to say anything about it. Needless to say, no matter what the estimate shows, we will NOT be doing business with Geremia Pools!

I have a rust stain in my pool and have been looking for a contractor who can fix it underwater. I contacted Geremia and they asked me to send pictures and then provided a quote for between $ 300-​$ 500 to fix it underwater. Then they told me they could not fix it as it would be a ‘band-​aid’ and that they recommended I drain the pool to properly fix this issue. Since there is a drought, they told me they will not do the job. I asked them to re-​consider but received no feedback. Attempted to speak with another person and they told me they would call back but no calls since.
If they could do it underwater in the first place, why did they refuse the job?
They ended the email with a sentence that they have a new landscaping division and would I be interested in their service. Maybe if they fixed my rust stain but NO WAY would I consider that!

I have been getting estimates to resurface my pool, get new pool cover, equipment and solar heating. Geremia representative was rude, had attitude and was not interested in listening to what I wanted done, just what he wanted to do… I guess they are not interested in getting new customers… a complete waste of my precious time off work.

When my husband hired this company to rebuild our pool, we had high expectations, as we thought this company was well regarded since they have been around so long. They did what they said they would do in terms of getting it rebuilt, but the concrete surrounding our pool is an utter embarrassment. The color is uneven and the concrete did not cure well, causing a mottled appearance. I’d choose another company if I were to do this again, this was not worth the money we spent to end up with a pool that looks this classless.

We had Geremia Pools come out to give us an estimate for a new pool we want to build. The first questions that sales guy asks us is «So, how old is your air conditioner?». I was a little confused and for a second I thought maybe he had the wrong address or something. He then threw down a flyer on some $ 15,000 in-​ground geo-​thermal something or other. I was very interested in showing him the build area and my ideas for it, but he seemed very intent on sitting down on our patio furniture, looking around every once in a while, and then trying to sell us something else other than the pool.
I was hoping at this point we could tour the property in question, and I would tell him what I wanted. I could not get him to even look at the pool area.
His next series of questions started with «So where is your plan? You don’t have a plan?». This was a little strange because I thought he was there to sort of help us come up with a plan! He then proceeded to try and sell us on his «design service». I told him that we were actually hoping for a free estimate like we saw advertised on their web site.
He then started harassing us about building a spa into our pool. He tried to convince us that the best way to go was to buy a portable hot tub. I had to tell him four times I wasn’t interested in that before he would let it go, of course not before flipping to a page in his book to show us a portable hot tub we could buy. He said «I don’t make anything on this». Mmmm Hmmm.
My wife at this point was done. She gave me «the look» and once the guy had stepped away for a minute she told me «I am out of here. Good luck». He came back with some old drawings to show me.
When I pressed him on price he initially quoted me a minimum of a luxury European sports sedan. When I told him my budget was half of that he said he would have to take a previous customers’ design, scale it down, and send me a price based on that. Umm, how about you just take some measurements of my pool area?
Any who, I need to let it go, but I don’t think my wife will.

I’m surprised by the other reviews, as my expeience was very different and very positive. Geramia didn’t build my 10 year oldpool, but the company that did went belly up. I had a problem with my filter and pump. Another pool company had come out, made me feel like an idiot and told me I had sucked something into the line, so call a plumber…
A plumber and roto-​rooter and $ 400 later and still the pump acts as if the line is clogged. None of the «pool repair» companies would touch it and I was at my wits end. Presuming I was looking at major excavation and repair, I called Geramia.
They were professional and polite, asked intelligent questions and, with only 2days to wait, fit me into their schedule the weekend before July 4^th. Most importantly, THEY FIXED THE PROBLEM!!! It appears that the first pool company guy I called (a local pool co. that starts with «L») had put an extra O ring on that broke the vacuum seal and a loss of pressure, the way a clog might…
Geramia was professionable and knowledgeable. They could have pretended it was a bigger problem and gouged me for a lot of money and I would never have known the difference, but THEY FIXED IT and charged me service charge rate, which was very reasonable .
Four stars, recommended 100%. Thank you!

Place has been around a long time, and I think they are resting on their past. Built our pool five years ago and have had lots of problems. Took six months to complete construction– should have been a warning. Figured if they built it they would be the best to service their equipt. Boy was I wrong! Calls to their front office are met with rudeness. Service department doesn’t return calls. When you call for service, they no-​show on their appointments. What’s worse, they don’t even apologize or acknowledge that you took time off work to meet them. I have heard they used to be #1 in the area. Apparently that is not the case anymore.

Very unprofessional and disappointing customer service.
We had our pool and spa installed by them several years ago. We noticed the plaster was wearing away and called them to come and recommend solutions. They said that an acid wash might work. The service man that came to our house was wearing dirty clothes, missing several teeth, and unprofessional demeanor.
He started the acid wash on the spa and said he could tell after the first step that it wasn’t working but then he continued to perform the wash on the rest of the spa and charged us for it. Then after he completed the spa he dumped the leftover acid wash on our patio leaving a gross mess.
We are very disappointed in their lack of follow up customer service and keeping our best interests in mind. Do not use them for any pool service, they charged us for services that didn’t work and left a huge mess on our patio.