Les Schwab Tire Center

Worst customer service I have ever experienced. My family have been loyal customers for decades, and going to this one store has ruined any chances of us ever going back to any of their locations. I am in contact with their corporate headquarters in regards to the disappointing lack of respect the manager of this store and the techs have. They are insulting, condescending, and outright rude. This fiasco of a situation went on over the course of 4 days after one of the techs here broke 2 of the specialty hubcaps on my 2013 Toyota Matrix. He admitted to breaking one of them and even showed me the pieces that came off. I let it go, believing that the pieces may have just become brittle in the weather and broke off when the hubcap was removed. However, after a new nasty squeak developed after leaving the shop, I brought it back.
The next tech attempted to fix the squeak, which he said was being caused by the broken hubcap. He also seemed to be in total disbelief that one of his co-​workers caused the hubcap to break in the first place; insinuating that it was probably already broken when I brought it in the first time. This tech told me that he had tried to «insulate» the hubcap with duct tape to stop the squeak, but he couldn’t fix it. So, he moved that hubcap to the back so the noise would not be so bothersome to me. Upon getting home, that hubcap fell off. And do you know what I found when I looked at it? LOTS of DUCT TAPE! All over. Duct tape. He literally placed tape all over each of the clips that holds the hubcap in place. I’m sure glad the hubcap didn’t fall off while I was driving. We checked the other hubcaps and discovered that one of the other ones had been broken in several places — something no one there bothered to tell me.
I returned to the shop, feeling absolutely irate. They were going to give me a set of generic hubcaps to replace mine, which I was ready to accept, but they did not fit my wheels. I was told to buy a new set, bring in the receipt and they would reimburse me. I asked to get this in writing and was told I did not need anything in writing because everyone there knew what was going on. So, I picked up the EXACT set from Maita Toyota over the weekend, and Les Schwab refused to pay for the full set as I was told they would. They said they only expected to pay for a «$ 50 set from Kragen.» Sorry, but the ones they broke did not cost $ 50. Not even close. They reimbursed me for 2 of the hubcaps. Fine.
We were then accused of trying to take advantage of the whole situation and they refused to give us anything in writing (yet again) stating that they had reimbursed us with cash or had done anything to remedy the situation. They said we might try to bring in any receipt we might be given in order to try to receive store credit. Wow. Nothing like insulting your customers.
My dad called in order to get contact information for the regional manager or to get a contact number for their corporate headquarters. Mike, basically said that if there was a problem, he was the only one to speak to. After repeatedly asking, we still did not get any contact information from him. I have since gone on to get contact information for corporate and have let them know what has happened and that I will be reviewing this store online. This store is a disgrace.
I am certainly not looking for any monetary compensation: I am, however, truly disappointed that I have wasted my time working with this company over something that could have been so easily fixed. Don’t waste your time here.
We will be doing simple fixes such as brakes at home and anything else that needs to be done will be taken to any other company but this one.

After work today my tire was flat as a pancake from a nail. I got to Les Schwab at 5:30PM and they close at 6PM. They qouted me $ 80 out the door for their cheapest tire. After inpection they found my bad tire was repairable. The fixed my tire I did NOT buy from them and got me rolling again. For free. Yes. I will be a return customer. Super good service. I never felt pressured and the place is clean and comfortable in the waiting area. Very awsome experience.

Very friendly and helpful service. Had my tires rotated there, and asked if they could look into a problem for me and the quote was very reasonable. I will definitely be back to get my repair done. Thanks guys and gals :)

I have been to this tire shop about three times within the last three months and have received great customer service every time. Every employee is very kind and respectful. They do great work and a lot of free complimentary work as well.

My experience at Les Schwab was great! When i walked through the door the store was very clean and well maintained. And not to mention the bathrooms were very clean as well. The service was also great not only did they fix my flat for free, they also rotated my tires at no charge. I definitely will be returning here for further services. Thanks Les Schwab

They are very friendly and quickly repaired my tire. I will defiantly recommend them to my family and friends

Horrible, horrible, horrible
Broke down on the side of the road, very nice gentlemen gave me a ride to this tire shop.
They refused to help me.
I brought a new tire that I had and they wouldn’t put it on a rim. Due to safty!
Off to another tire shop.
10.00 and done.
Thanks for going outta your way
Les Schwab !

Uhhh… Spent $ 540 on bearings, which is ridiculous. Wouldn’t use my parts because «safety» even though they were brand new. Never addressed the squeaking coming from the pads. Oh, and my brake light came on a week later.
I’ll never go here again. I actually would have saved money taking a day off work and doing the job myself. Not to mention my car would probably be safer to drive. I hope I don’t die from the neglect they presented.

When I went here (4−20−15) the guys were super busy that they were literally running to and from where they needed to be just to get everything done as fast as they could for their customers. They were all super friendly, even the ones who weren’t helping me. The guy who WAS helping me, I think his name was Josh, was super nice and understanding about the issue my tire was having. He helped me get the best deal possible with my warranty. Usually when I go to car places I’m scared I’m gonna get swindled, since I’m a young girl who knows nothing about cars. But I walked out with a new tire for free and everyone was super nice.

I have been going to Les Schwab for about 15 years and have been to a few different stores. The store on Bradshaw has the cleanest waiting room and nicest people. I wouldn’t trust anyone but these guys to service my truck. Always very honest (they don’t try to sell me something I don’t need) and they work really hard to make sure I am outta there as quickly as possible. When I was ready to get wheels for my truck the Assistant Manager Mike showed me what wheels he would put on it if it were his truck and I absolutely loved them. You can’t find better warranties or customer service anywhere else!

You ever heard the term Overachiever? Well, this Les Schwab auto and tire center on Bradshaw is full of overachievers who care about their customers. I have a feeling the team really likes their employer because of the warm, cheery and positive vibe in the air every time I pop in with a question. Last week I purchased 6 more tires and I couldn’t be happier. You guys and gal, rock! Thank you LS, you have my business forever.

I liked the fact that James Black was fair and didn’t try to hustle me. I had some trouble with my tires and he was very respectful and helpful. I also like the policy that they have regarding the tires so that I have a sense of peace of mind when I purchased them. The one thing I would recommend is to have an appointment in advance, because sometimes they do get busy and wait times can be long.
But that being the case sometimes they will drop you off where you need to go and pick you up several hours later free of charge. Just inquire when you take your car in.

Just got my tire repaired here. Very quick. I’m very satisfied with it! Would definitely come back.

Can’t review product or purchase experience, as the process never made it that far. I went in, wanting to buy tires from a quote my dad was given a few days ago. The girl said ok, but it would take about an hour to get them from their warehouse. I said fine and decided to go home and wait for her to call me when the tires were available. Three hours later, I call back and she says the tires are not there and she doesn’t know when they’ll be there. Why do they give quotes on tires they don’t have in stock and can’t seem to retrieve?

Even though I wasn’t able to salvage my tire. James helped me as much as he could to get the best deal on the tire, possible. I may have had terrible luck, but they did everything they could to rectify the situation and send me home as a happy customer!

Got a flat on my trailer while moving from Phoenix, Az to Portland, OR. They stayed open past close to help replace the tires. They were life savers and super courteous about it. I will be returning when I need new tires for sure.

This tire center sucks. Went in because I needed to replace a tire. The Rep says they have to go to another center to get the tire. Should take 1 ¾ hours now 2 ½ hours later and no one got the the freaking tire yet, this Les Schwab SUCKS!!! Don’t waste your time!

5 stars because they were respectful, professional, and explained everything with as much detail as I requested. Fairly priced as well. I’m tough to please when it comes to car repairs as I try to do my own work.
I went in for 1 tire replacement, a front end alignment and have them check the rear alignment as I have 4 points that could be causing my issues.
They checked the suspension and told me the rod ends needed replacing. I questioned about what that was and further explanation. I found the experience helpful and learned something new. Upon my request they even gladly showed me the problem by taking me under my car ‘in the pit’ and duplicating the problem!
My experiences with this location have been promising and keep me coming back. Thanks guys!

Not too impressed with this place. My girlfriend and I came in just to get our wheels rebalanced since another location couldn’t do it right the first time. 90mim later and were still waiting, even tho the tech told is 30min for the car to get pulled in. It’s also think its poorly managed. During the 90 min we waited, my girlfriend and I watched two techs leave for lunch and it was only 10:30. Then one of the techs started to wheelbarrow mulch from the parking lot to the sidewalk. Doesn’t make sense to have 3 – 4 people waiting for their vehicles wile you have a tech doing yard work that could easily have been done later in the day.
I recommend going to the Folsom location. They’re fast and accurate with their times.
Don’t plan on coming back here. Who knows how long it will take to get your tire pressures checked.

I brought my car in once as a test just to get a tire put on, they started searching my car to find anything that was in need of fixing to get more money, nothing was actually wrong because I had a mechanic inspect it before bringing it in, not to mention I came in once for wheel studs and they jammed some in that weren’t even the right size! I came in to get 1 tire and wouldn’t let me leave after they said they have to fix the stud.