Macy’s

This Macy’s has a great selection of clothes and other products. My only real complaint is the organization of it all. This place would benefit from rearranging everything in the place to where it’s easier to find. Even the employees have trouble finding items for me.

I have to say I mainly deal with this Macy’s because I work downtown. I find that the clothing seems to be out dated and I never find anything… but…
Why four stars? Because I finally found someone who can handle my eyebrow situation!!! Now normally I just go to a nail salon for my brows, but after the last trip of basically being stripped of my brows I decided time for a change. I waited months (took forever for brows to grow in), randomly I was at Macy’s and decided why not. I walked over and spoke with a gal named Lexi. She was working with someone and also had an appointment right after but if I could wait she could get to me. Why not? If she has a line she must be great?!!
I waited and finally got me seat in Lexi chair. She explained the flow of my brows, and recommended I keep them on the thicker side. She also noted my scar on my right brow and said no worries. I informed her that was my preference and my past experiences. Within minutes I was done! She used a bit of pencil to fill in which made a difference.
So happy with the service and product! I have returned and even bought the brow pencil. Look ladies yes this service cost double maybe triple what you would normally pay but Sooooo worth it!!! Go see Lexi!
I realized this review should be also placed under the Benefit Brow Bar so I will add one there also!

Blast from the past: first thought stepping out of the elevator. Welcome to the shopping of your youth!
Perfect example of how that’s been replaced– ordered a shirt online. Looked good on the monitor, not so good in person. Brought it back to this location, parking beneath the store. Took the elevator up and showed it to an employee. He told me to go up another floor. The credit goes back to my PayPal account after returning the article of clothing.
The parking for Macy’s would be awesome, but it is a pay lot.
In summation: this store has been replaced by the internet, but it was useful in that I returned what I’d ordered (from the site) at the store instead of mailing it back.

The Fine Jewelry department have the worst customer service. The salesperson by the name of Anna is rude and has no customer service. I would give her zero star if that was an option. Anna and a few other salespeople are like thirsty vulgar workers who works on commission. They are rude and have attitudes if you end up not buying the jewelry. And if you are returning something, forget it, they don’t even want to help you.

Can’t believe how easy it is to shop here. Right off the freeway, close parking by front door. No fighting crazy parking lots like the mall. Store is clean and curtious cashiers. Love shopping here.

Ah. I actually remembered coming to this Downtown Macy’s many times as my parents are doing clothes shopping during the Downtown Plaza days back in the 1990s. Today, this place is still currently here! Macy’s in Downtown delivers some great authentic clothes, shoes, and home accessories, so you can shop anytime, anywhere especially some great weekly sale prices too! The atmosphere is quite and elegant, so I can find items easier without all the madness crowds! The concept remains the same as most Macy’s does with all the white decors on it.
The employees are doing a fine job here for making the customers like me a good service. So far after numerous visits, no cons at all.
Every items inside Downtown Macy’s are always, totally in stock in all departments! From Women’s to Home especially the furniture, this place has it all without all the «Out of Stock!»
There’s a parking garage inside Macy’s here, so you can park here for free 3 hours validation while you shop! If their garage is full, you can also park at the nearest parking garage across the Downtown neighborhood. Otherwise, you can ride a bike, walk, or use public transportation easier without the hassles.
In the end, Macy’s in Downtown is the finest national department store right in the Sacramento’s Downtown neighborhood. A well, worthy visit! My rating: 4 solid stars.

Poor customer service. I went yesterday to buy shoes, and I tried 10 different styles and non of them were on my size (9) come on Macy’s!!! 10 different styles and you don’t have size 9. The women on the shoe department didn’t help at all. I remember Macy’s downtown used to be the best Macy’s on the area. What happened Macy’s? Very disappointed.

It was an experience. I received cards for discounts but found they were not good for designer items. Kinda silly most items were designer items. Also my 3 Polo sweaters purchased had the security tags on them when we got home. We had to take them back Saturday since they were closes Friday, very annoying. Yes the security buzzer went off when we went out the door but the guard said its been doing that all day and to just leave.

Probably one of the best experiences with a Macy’s employee I have ever had. Her name is Bree. Super professional and courteous. ¹⁰⁄₁₀.

Their service in store is phenomal! However I opted to use the online order with in store pick up and it failed epically… They have me the wrong order and then didn’t try to remedy the situation at all! The lady that’s in charge of the homes department told me she would contact me to fix the situation and she never called. Disappointing to say the least…

I love this place! The parking is great and they have a great selection.
Pro: Parking is perfect
Con: Not enough employees to help in certain departments like shoes and cologne.
But over all if you have the patience to wait and to be helped then this is the place to go.

When i wanna feel snobby and look at all the fake smiles u get from the people working off commission i’ll take a stroll thru Macy’s. I dont like the fact that they dont carry big and tall sizes. Im tall my self and the regular 2x shirts aint crackin they look to short on me. Thats y i fux with burlington but a lot of theit sizes are wide as hell but thats another story. I gave this place a 3 cuz they have good cook ware and if u have a macy’s card the savings do add up on this saddity ass place. Dont forget to get ur parking validated.

What has happened to customer service at Macys?
I am a 30+ years Macys credit card member. I am NEVER had a late payment with them.
It turns out I was 2 days late in paying my September bill of $ 32. I pay my bills electronically and I’m guessing my eye saw the Sept 26 due date as Sept 28. My October bill slapped me with a $ 29.00 fee! Interest was $ 2.00 and the late fee was $ 27.00!
Of course, I called Macys immediately to appeal and that is when my adventure began. I am not going to go into detail on all the phone calls I made with no help (at least seven) and my failure to reach a ‘live’ person for help. But, I did go into the store in Citrus Heights to talk directly with the business office and it turns out there is no such office anymore. The salesperson there was able to get me a ‘live’ person on the phone, but she was not able to help me with the bill and told me I had to call the Macys toll free phone number, go thru the endless prompts and hold for ever to reach someone.
In the end (with a 45 minute phone call), I was able to reach a person with a very heavy accent (I had a terrible time understanding here and conversations had to be repeated and repeated) who did waive the late charge, but told me I still have to pay the $ 2.00. During our conversation, this person claimed the birth date I gave her was incorrect!!! (I think I know my own birth date!) So that caused at least another 10 minute hold while she got the ok to talk to me.
I am in a quandary here. Macys is my main ‘go to’ store for everything, personal and household. I would love to stop shopping there, but where else would I go?
I did write a letter to the CEO of Macys in Cincinnati to ask for help. This review will be continued, if I ever get a response…

Every time I come to this location, staff are friendly, attentive, and provide great customer service! Not to mention, they always try and give me coupons when ringing me up!
Today, I went back to get my Ray Bans adjusted because they weren’t fitting my nose right and the case they previously gave me was a little too small for the sunnies. The lady helped me right away, adjusted them just right and even offered to clean them for me! She also found another case that fit way better for the sunnies.
Way better customer service than other locations!

I don’t enjoy shopping as a pass time or hobby like I used to. These days I go in knowing what I want, do a little browsing… get impatient and bored in 10 minutes then march out. The whole shopping inside stores just don’t get me tingly as much as it used to.
So, I really appreciate it when the ladies in the Chanel perfume and Lancomè department recognize this and give me a no nonsense service. Barabong barabing!!!
Thanks ladies! I’m thrilled by my Chanel perfume and Hypnose Lancomè waterproof mascara!

This store keeps hanging on. I don’t shop here frequently but the experience is generally favorable when I do. The staff is well trained with the occasional exception. I’m more of a buyer than a shopper so most trips here I already know what I intend to pick up. Recently I had a double impulse purchase on a couple house ware items that were nicely priced and worked out well with Macy’s current promotions for card holders. With increased level of online shopping I have found the selection in the store has suffered greatly. It’s gotten to the point where I all to often end up here to return an online purchase. The plus side is the returns are 100% no hassle. I’ll keep coming back but I’m not 100% loving it.
In comparison to other Macy’s stores in the Sacramento area I would rate this as my current favorite. Mainly for the ease of getting in and out and the validated garage parking so you can avoid parking in the sun or rain. Slight downside in trying to keep up with the rotating layout over the years.

I took advantage of one of the regularly advertised special sales. I love to shop the sale racks. This time I was assisted by the Macys by Appointment staff, who were so helpful. I found some clothing that were great deals and classic styles that are sure to make my life move to another level! ;-)

Macy’s had an awesome sale online. Was able to purchase a food processor for only $ 60 — was $ 130. Found some other things online at a really good deal. A couple of the items had the option for in store pick up. So I decided to head downtown to pick up the items I had purchased.
The downtown store has changed a lot. Before all of the construction downtown for the new arena, the Macy’s store was split with a Men’s /​Furniture store & a separate Women’s /​Household store. Now everything has been crammed into the 1 store. Not as nice as before. A lot less selection — disappointed. I can’t seem to find anything in the store anymore. I have a better chance of finding things online. My problem is that I am hesitant in buying some things online without trying it on first.

Free parking with validation. Great men’s selection. If they are out of an item they will offer to order it for you, free shipping.

Service here isn’t always the best, but it’s definitely worth coming to because it’s never as busy as the other Macy stores. I’ve never had to deal with long lines or wait to be helped at the make up counter. To me, this store always seems to be «dead.» There’s always an overload of staff in the cosmetic department waiting for customers to come around! But I’m not complaining because I hate the shopping crowd!
I would definitely recommend the Benefit brow bar to those looking to get their eyebrows shaped. They’re one of the better brow bars I’ve been to in Macy’s! The gal even helped shade in my eyebrows and made me look pretty after while I continued my shopping. :) Never experienced that at any other Benefit bar!