McDonald’s

I rarely go to this location because every time I do, my order is always wrong. I’ve also never bothered to write a review because I didn’t think it mattered, but today was just another confirmation on why I don’t go here. Their ATM/​credit card machine apparently works and doesn’t work to it’s own timing. So today, I was unable to pay for my food because I didn’t have cash. Also, I don’t know if their ice cream machine is just permanently broken or just so happens to always be down when I come through.
Drive the short extra distance to the location on Calvine and Power Inn, Lowe’s shopping center.

Came to this place to get an ice cream cone and of course the machine is down. There were a few cars in the drive thru and by the time I got to the speaker there were cars behind me. I sat in the line for over 20 minutes. For no reason. I didn’t get an apology for the inconvenience in fact there weren’t even cashiers at either of the Windows. Why would you leave your place if it was busy. Worst experience ever.

I wanted Mac sauce instead of mustard and ketchup. I was told it would cost me 40 cents for that change. The crew chief said they couldn’t «Substitute» a condiment but had to «Add» it as a supplement which required additional money. Reluctantly, he agreed to do it after I explained it was a regular order I place at all McDonalds restaurants including this one.
I pulled up the corporate web sight to ask if there was a standard policy on condiment substitutions. After all, it’s seems to be an even trade monetarily. It’s just a condiment; not a vegetable or piece of meat! I only received «Auto replies» from the corporate sight but was told the local restaurant owner would contact me by way of email or phone call. A week later I received a survey asking if I was contacted by the owner. I responded «Not yet» Another week has gone by and still no contact.
The survey also asked what I would do if there was no web sight available to voice my concerns. I responded «Voice concern on another site or social media» Well, here it is! By the way, the initial service provider was cordial but became stressed after being put in the middle of an ordeal that wasn’t necessary. I apologized to her and the customers behind me. Shouldn’t that have been the crew chief doing the apologies?

Came here after school to enjoy a good meal but when I paid for my meal, the cashier claimed my money to be fake. She then went to tell the manager/​supervisor about the situation. Without even looking at the 5 dollar bill, he comes out the room and up to the window to tell me my money is fake. He wouldn’t even show me proof and kept my money. I still ended up paying for the meal and the food and wasn’t even good. The fries were cold and soggy!

I’ve been to this location several times and I wouldn’t recommend it. Service sucks. My French fries were soggy :(

I’ve been in the food and beverage service industry for well over 5 years, I know good customer service from beyond wonderful and on the rarest occasion that I visit this location, I had no such experience. I normally don’t even bother taking the time to even say anything but today was just horrible.
I went through the drive thru and the girl taking my order kept repeating my order incorrectly as if she wasn’t listening clearly to begin with. Mind you, I’m ordering a few meals for my family. After I pay at the first window, I go to the second window to pick up my food. She hands me my tray of drinks and the window shuts and I continue to wait.
Now, the customers behind me are honking and yelling at me to move… I WOULD NOT HAVE BEEN VERBALLY ABUSED IF I WAS INFORMED THAT MY ORDER WAS A BIT LARGER THAN OTHER CUSTOMERS ORDERS AND THAT IT WAS GOING TO TAKE A BIT LONGER AND THAT I NEEDED TO BE PARKED AND HAVE MY ORDER WALKED OUT TO ME. I was told AFTER THE FACT.
I literally live down the street from this location and I refuse to return. The staff is horrible. The food is below sub par if not terrible. My fries taste old! They don’t deserve a higher minimum wage.

This place deserves no stars. I went in for the all day breakfast at like 10:30 in the morning. As I was telling the man that took my order about me wanting to get breakfast, he said «we’re not serving that anymore» and I’m like «but it says all-​day breakfasts right on the board» and he replies back a little frustrated and says «ok what do you want to order «I told him what I wanted but at the end when I had to pay he made someone switch off with him and a girl finished my order.
I waited about 20 minutes for 4 breakfast sandwiches and it was for «here» and I was planning to eat inside. At first I was a bit upset about how they put it in a bag then on a tray like it should’ve been. When I opened my bag and my sandwiches, it turns out. once again they messed up my order. but this time I wasn’t going to just let it go.
I told my boyfriend to go up and tell the manager that the order was incorrect and I wanted an egg and sausage sandwich but instead I got ham and egg. the lady rudely replied back to my boyfriend and said «no that was what you ordered «and he came back to me. So I decided to go up there and tell her that I want my ordered fixed, potitely. Then she goes rudely of course «okay well I’m just going to take the ham out and put sausage on it»
This McDonalds has messed on a couple of my orders and I’ve brushed it off for awhile because mistakes happen. But this time was just not okay. I’m never coming here again.

I don’t recommend this place is NASTY… better off going to Calvine… Fries are brown and nasty… And they never ever have anything right… They should hire new staff owner sucks… Elk Grove is better. They don’t even deserve one star

What the HELL!!! Why do I keep giving place second chances… I go into the drive thru from Hell… order a 10 piece nugget and a filet o fish… and I get cold hard nuggets and a filet o fish that has the hardest bun ever!!! WHY!!! Does this place even use their food timers!!! I’m done with this McDonald’s…and I used to work here too… seven years ago…

i didnt get my reciept for my order. but i was just here in between 7 & 7:30pm 9÷16÷2015 i ordered a big mac & one order of medium fries. Fries were not fresh, they were stale. It was disgusting. I dont get mcdonalds often at all, but i got them for my dad and this is very disappointing. I know you guys are fast food workers and everything and not making as much as you want cus you settled to work at a fast foods. but until you get your life together and get a better job you need to treat customers with respect and dont give us food thats been sitting there all day. Not acceptable.

The worst service ever chau the manager was so rude when I was asking him since ur drink machine is broken why do I have to pay extra for a water or orange juice and I come every morning and order the same thing. He Ridley explained to me he doesn’t care if I come every morning or not I need to pay extra or leave. Well there it is they will never get my hard earned money again

What freaking Mickey ‘s charge for freaking ketchup? I went to the drive through this midnight and the cashier was rude. So I shrugged it off. Second window comes I waited dam near 10 minutes to get my food, isn’t it supposed to fast food. So I waited patiently for my food then after 10 minutes or so I received it. Then I asked the lady for some ketchup and she says «can you look at the sign we charge for extra sauce». Really lady it’s just ketchup. Worst Mickey d’s in Sacramento.

I unfortunately have a weak spot for Mcdonald’s…the food just tastes so good, even though i’m sure it’s the worst thing you could put in your body. This location is close to my house so I go here whenever I get a craving and the line for the drive through is always soooo long and takes FOREVER to get through. The people that work during the day are great, but the night shift needs a LOT of improving!!!

Recently moved to this area from Elk Grove. Mc Donald’s is one of the closest fast food places near us. I have been many times regardless of poor customer service and horrible food, due to convenience. The managerial staff are rude to their employees and take no pride in serving the public. If I did not live near by I would never patronize this restaurant. Basic fast food is turned into slop at this location. Also make sure you check your order because they always literally mess something up on your order!

This place never gets orders correct. There’s is nothing more irritating then getting home and your order is wrong. McDonalds fries are usually one of the best. But these always taste like they where cooked in old grease and are so hard.

This place seems to have trouble getting orders right. You can tell them at the speaker, and they seem to not be able to hear correctly. You can ask them to correct the order at the window. But, they’ll still can’t get it right. I gave them my money, looked at my receipt and saw they still got it wrong. At that point, I figured it was easiest to just take what they were giving me. The food tasted okay, it just wasn’t what I wanted.

Went here about ten min ago and was rushed thru the drive thru don’t know if she was new but forgot both my sodas twice when I got home less than a mile away my fries were cold and stale than I asked for no onions on my quarter pounder and I got two different types slivered and chopped I called in and inky thing they offered was for me to come back I have two kids can’t just load them up and go again so I asked if they could replace the food in the am the manager states that I need to bring all the food in the am to have them replace it and for the inconvenience she will give me a small fry this place is a joke they need a new staff and management team

Honestly the worst mcdonalds ever. I was trying to order a meal, the person taking the order asked «coke soda? », like no I’m here to buy drugs. -.- seriously. I also asked for a grill chicken sandwich, and somehow it ends up with a hamburger patty. This happened to me 5 times… Lol. One time i went home with no patty, thats right… i specified i didn’t want any bacon, instead I got lettuce, tomato, bacon in two buns. Worst thing about this all is their customer service sucks. Always so rude.

They are one of the worst McDonald’s in the Sacramento area everytime I go here there always either getting my order wrong or the food is old or stale they really need to practice better. customer service and better food preparation it’s horrible

This mcdonalds have the worst customers services! Not once, but every time I order from here. Food is always cold, french fries are old and hard and seems like they used old oil because the fries never taste fresh!!! It’s time I call their cooperate office!
FYI– I’m only rating this 1 star so It’ll let me post, otherwise they don’t even deserve a single star.