Midas Auto Service Experts

This review is based on customer service only.
I ran into a check engine light on my 1999 Toyota 4 runner. After calling around I found out that Midas is one of only a handful of shops that will run the code at no charge.
I limped my truck into the lot and found Manager Wes to be of great help. He not only read the code but also pointed me in the right direction as far as what I could do to try and fix the issue myself for minimal cost.
I’ve dealt with other shops that are very much wanting to get your dollar first and answer questions after. I did not get that feeling at all from this place or this employee.
I appriciate any complimentary service and will definately be bringing my future business to this shop if Im in need of advice/​repairs.

About eight months ago, I took my truck in this store. My truck was losing power when I accelerated. They replaced the distributor and spark plugs. Called me when it was done and a friend from work drove me to pick up my truck. He dropped me off and left. I didn’t get 100 yards down Folsom Blvd. and it was in worse shape than when I took it in. I drove my crippled truck back and it died in their driveway. The mechanics had to push it in. The owner apologized and said they would have it ready as quickly as possible. And they did.
Today my truck failed smog inspection because: «Your timing is off and your distributor is making a crazy noise.» Thanks Midas!
p. s. They also told me I needed new brake pads, I said I didn’t have the money so no thanks. A few months later when I did have the money I went to Sears and they said you have a lot of life left on your brakes and they are just fine.

I don’t use this term lightly. These guys are crooks.
Their method is to be very friendly and customer service oriented while they fleece you with ridiculous rates and upsells. They tried to intimidate and pressure me. They wanted nearly 1000 dollars to do work on a car that probably wasn’t even worth that much. When I said «no way» and went to take the car away they were very reluctant to let me have my vehicle back. The gall! The brakes weren’t out, this was a vehicle that was having cooling problems. I took the vehicle to Neighborhood garage in Rancho and was thrilled. In and out in one day for less than 75.00. Midas = bad.
I’m not trying to be sexist here but from what I witnessed while I was waiting it seems as though they may prey on women and those that don’t have a lot of experience with auto repair.

I was there today for an oil change, and break job.
They were very friendly. And to my surprise… I thought I was going to have to sit there the whole half day while my car was being worked on… I was able to come back to my house and wait. They took me home and picked me up when it was ready.
They even gave me a piece of paper that shows what they checked… and the condition… they did more than my oil… looks like they took a good inspection of the car.
I will deff go back.

I received a break job at this place. 5000 miles later I started to experience problems. I go in to talk to them about it and they basically say there is no way it was there fault. Even though it was on the rotors which they had «supposedly» resurfaced. They even performed work I had specifically asked them not to do.
Anyways, I was hoping to have this place be my primary auto care provider since it is so close to my house. I will now be going to Les Schwab.
Take it or leave it but this was my experience. Not good.