Sacramento Chrysler Dodge Jeep Ram

great service. The man who helped us was Lou, very patient and easy to do business with. We had found a car online and were constantly going in to check it and negotiate prices and Lou along with the rest of the staff were very kind and patient. Great dealership made car buying easy.

I would not refer someone to this dealership due to lack of trust. The buying process seemed to go ok, but after that, that is when my trust went out the window. While negotiating my vehicle, the sales team agreed to take off after market interior trim with no cost to me as it would ‘not be a big deal.’ Once I brought the car in, the service area said they did not want to risk cracking the original interior trim work, so nothing was done. I called twice, including a voicemail for my salesman, but never heard back any explanation. While doing the paperwork, the finance person sold me a warranty, which I agreed to do because it was sold as an extension of a warranty for 5 years from when I purchased it. When I got the paperwork in the mail, that was a factory warranty that expired one year later. Again, left a voicemail and called twice, but heard nothing. Needless to say, I do not trust this dealership as once they make the deal, they are done with you.

I give 5 stars to sales and finance. I purchased new 1500 3 weeks ago, nothing but praise for sales and finance. I had a due bill at time of purchase, install trailer tow mirrors on my truck, got a phone call about a week after purchase hey we have your mirrors in can we schedule an appt, sure, what great service i thought. install scheduled for today at 730 am. I showed up a little early, not a problem, however only one service rep showed up at 730, there was already a line. My service rep (jose) showed up a little later, got right to me, took my info, etc, also per the due bill authorized rental car. this was around 750 now, Jose told me to take a seat in the waiting room and enterprise would be right over to get me, he said they opened at 8 today, about an hour later no enterprise, i caught up with jose and he said he would get right on that, a few minutes later he brought me over a confirmation paper, i asked him again about getting a call when my truck was finished, he said yes he would be calling me. shortly there after enterprise showed up. so already i had been there 2 hours, hum. Emterprise was right around the corner and that proscess was as quick as rental car can be. I did some running around, went home and about 330 i’m thinking truck should be done, so i called the service dept at 3:50, i was told that Jose had left for the day and that my truck was not finished and that i could pick it up monday. Wait, it only went in for side mirror installation, cant be that difficult, everything is plug and play now, they were also going to install the front license plate holder for me, since the truck didnt come with one. the lady told me they were extremely busy and that my truck didnt get finished and that there was only 1 service rep there but he was busy, she said she would have him give me call. Guess what it’s 6:25. No call. I’m stuck in a flippin rental car, I needed my truck for tomorrow to haul plywood. Jose never mentioned to me that my truck would take the whole day let alone they would have to keep it over sunday, now this puts me in a bind on monday, when i have to take time out from work to take the rental car back at 930 in the morning (i just looked at the rental agreement and it says to return car at 930 monday)
Jose should have called me during the day just as soon as they figured out my truck would not be done. Therefore because of his lack of action, service is getting no stars.
Would i purchase another auto from them, yes, would i use their servcie department again Hell No

Just got my new 2015 Jeep Grand Cherokee with no hassles here… got a great deal… saved me a lot of money and time… quick, easy deal. Great staff to work with!

This will be my last visit to this shame of a dealership… Upon picking up my wife’s car from service i received some of the worst service I have ever experienced from a service writer.
I asked if they accepted «car-​doc» (pre paid Maintence program) I’m currently due for my 10k service… The initial service writer said «I don’t know what you are talking about» and motioned over to this older guy «Jim» I think was his name… Anyways he goes «yea so what about it?» I ask if they take it and this guy says «35 years in the business and I have no clue what you are talking about» and calls NEXT… Really you idiot, instead of helping me with my issue and actually looking it up to see if he would be able to service my car he just calls next…
This dealer ship is horrible, they have to blast all over radio ads how good they are, just check out some of these crap Unilocal reviews…
F–

BE CAREFUL!!! This is the worst dealership I have been to in my entire life. My experience buying my first new car «2016 Jeep Cherokee» in now in a case with a lawyer against this dealership. They are nothing but a bunch of liers and Scammers. When I chose the car I got a $ 2000 «end of year discount». So the car price was supposed to be $ 19.999. Then they told me the car had a lifetime warranty, which was a total lie, and asked me to pay $ 2000 for 2 years coverage. The I was hit with the price of $ 25.999 after I signed the contract. after three days I decided to return the car, because they offered 60 days hassle-​free returns. That was a total lie also. When I called the main
they told me it differs from a dealership to another. So now I’m stuck with the car, filing a lawsuit against this dealership. So please learn from my experience, that these people are total scammers.

We went to them today to look at the Ram and Durango and decide which we wanted. The salesman, Ray, was very pushy and rude. When we asked if they had a V6, his boss told him to take us to the back lot. 5 minutes later, he told us «he needed to feed his family» so we needed to decide or he needed to get new customers. Totally unprofessional.

Came to this dealership just to compare cars. Met a nice salesman named Brian. He made the test drive experience easy and comfortable. The car was great, but when we sat down to discuss numbers, Brian and his sales manager made it so easy and spectacular, that I bought the car from them. This is one of the greatest experiences I ever had buying a car. Definitely recommend this place. No imaginary add ons or run arounds. Great friendly place in all!

These people are crap. They say they are going to do something and they don’t. They say they are going to call back and the don’t. They take a simple job like replacing a battery and make a two day event out of it. They Have the worst customer service I have ever had. You couldn’t pay me to take my truck there ever again. The only way I could ever get any info out of them was to call and be put on hold for a half hour.

Went into Dodge having no idea what we wanted for sure, we were helped by a salesman names Sam. He was very patient with us & his communication skills were superb. We eventually picked a charger but they didn’t have one with the features we wanted. Sam & the Finance manager Eric went above and beyond to track down the car I was requesting. I would definently do business with them again .
Thank you guys

Bottom Line: Do not give them your time or trust. I’ve had issues and tried calling the General Manager several times with «No response». I even called the owner «No Response» They will sell you a car and then wash their hands clean with you. I regret purchasing from them. Shady, unprofessional and not trustworthy. Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

In late 2014, for $ 1500, I had these folks replace the entire cooling system (radiator, thermostat, cap, etc.) in my 2000 Jeep Cherokee by these folks. At the time I asked the female service advisor about replacing the radiator hoses and she seemed insulted, saying something like, «We inspected them. If they needed replacing, we would have replaced them.» OK fine.
Fast forward to a year later: my good friends at Wheel Works in Walnut Creek found that those radiator hoses were badly degraded, cracked and ready to burst. So for $ 160 I had them replaced — which of course meant draining and replacing the coolant as well, an expense I would not have incurred if it had been done a year earlier when I asked about it.
I completed an online submission form to Sacramento Chrysler Jeep complaining about the matter. Within ten minutes I had two of their hungry salesman contact me about buying a new vehicle. I explained to both of those guys that it was a complaint submission, not an inquiry about a new vehicle. One of them promised to forward my complaint to the service manager and/​or general manager. I never heard a peep about my complaint but I continue to get emails about buying a vehicle from them. Yea, sure: I’ll be going back to that dealership real soon.

The ABSOLUTE worse service I have EVER received (and I’m not just talking about dealerships). This review is strictly about the service department, Brian in sales was great, not pushy at all.
I took in my brand new Challenger for service on the passenger window (it wasn’t rolling up all the way) and to install a sun roof. I was told it would take 2 – 3 days at the absolute most. 7 days later I go pick it up and the door now doesn’t open and the sun roof looks TERRIBLE. I mean TERRIBLE, the seal around it is bubbled and looks very unprofessional. Why would the try delivering a car like that?! Kathy was the service adviser, she wasn’t available when I went to pick it up but I was told she would be updated. The following day I didn’t hear from her so I decided to call her to make sure she knew what was going on. She had NO clue, no one told her. She though I picked up the car already. She said she would take care of it right away and call the sublet vendor who had installed the sun roof.
Two days pass, I call to check the status and I’m told Kathy is no longer with the company. I ask to speak to whoever took over her jobs and after being on hold for 10 mins Jeffrey picks up. He had no idea what was going on just «heard something about it in the morning meeting.» Three days later I call and I am told the door issue is fixed (it was just a clip that was missing, I work at a body shop and it DOES NOT take a week or even 3 days to install a clip) and to top it off I am now told I have to take it to the sublet vendor to get the sun roof fixed. I refused and told Jeff I was told twice they would take care of everything. His response was «Well you wan’t your car back right?» I told him «Yes, but I want it back fixed. I’m not wasting my time taking it to Rancho so the sublet vendor can take care of it and I’m pretty sure you guys aren’t going to cover a rental again.»
After speaking to his manager he said that was fine and they made an appointment to take it to the sublet vendor first thing Monday morning. I went to the dealership after work on Monday to speak to Randy the service manager, since I was just fed up with them! I was venting my frustration and telling him it was just ridiculous they had the car longer than I owned it. NOT ONCE do I remember him saying «sorry» or «I apologize.»
The manager said he didn’t know the car was suppose to go over to the vendor in the morning but he took it in the afternoon and they were going to order a new part for it and assured me it would get taken care of and once it was done he wanted to look over it and get it all cleaned up. After a week because the vendor had to order a whole new assembly Randy left me a message saying it was ready for pick up.
AFTER 3 WEEKS I WAS ABLE TO GET MY CAR, 3 WEEKS! When I went to pick it up I told one of the service people in the front that I was there to speak to Randy and pick up my vehicle. She said she would be right back and told me «Oh just go to the cashier and she will get all the paper work done and here are your keys. Did you have any questions for Randy?» I told her I didn’t. I took care of the paper work and left in my dust filled car with water spots everywhere.
Randy should have walked me out to my vehicle and apologized. The car should have been dusted off at least and I should have not just been handed the keys. Where I work we walk EVERY customer out and go over warranty and the repair. I understand that parts needed to be ordered but I should have been updated. Even than it still shouldn’t have taken 3 weeks, I honestly believe my car was sitting in the shop for a week while they were trying to «figure out» the door issue.
There is absolutely no communication in the service department and no customer service! Everyone including the service manager needs training.

This was my first time into this dealership for service. I had the best expierence with the service guy Jeff. They were 2 weeks away from being able to book me an appointment and he knew what my emergency was… 3 kids on our way to disneyland. Our 2^nd row bucket seats were stuck folded down. He came out, showed me how to fix them because he currently owned one and sent us on our way. He smiled the whole time and was very accommodating. A great place to have your problems solved. I would highly recommend you see him.

I am a first time new-​car buyer and came to this dealership in hopes of finding the Jeep of my dreams and I did! I am absolutely in love with my 2015 Jeep Cherokee, it is perfect for me. The staff was so helpful and knowledgable, they knew exactly what car and price range to direct me towards and I couldn’t be happier. I will come to this dealership for any future endeavors and of course for oil changes, tire rotations, etc because they have a great service department as well! Awesome car buying experience!

Just wanted to share my experience in buying a new vehicle at this dealership. We all know that dealing with car salesmen can be very uncomfortable and stressful. However, my experience was the complete opposite. The sales rep, Jeff Silva, made the whole process of purchasing a vehicle easy and i never felt pressured. I explained to him what I was looking for and what I could afford in regards to payments. He listened to what I said and didn’t try to upsale me. He was very patient dealing with me while I’ll was making the final decision on purchasing the vehicle.
With this said, if you are looking to purchase a vehicle from this dealership, I highly recommend seeing Jeff. Nothing against the other salesmen, but I couldn’t imagine my experience going any better in dealing with Jeff.

This was my first time buying a new car and I came in with the idea of what I wanted and Michael Kelly turned what I wanted into reality! Every single person I came across was extremely honest with me and they didn’t try to sell me a million things I didn’t need. Michael was really thorough and intricate over the details and he was able to get me the perfect 2015 Jeep Compass! Once I was ready to purchase, the car was ready for me with a full tank of gas!
All the sales associates are amazing, but a special thank you to Michael Kelly is in order. Without you I wouldn’t have the car of my dreams, thank you Michael! I highly recommend this dealership to anyone who is seriously looking to buy a car.

Eh, your typical car dealership. I traded in my 2009 Ford Focus for a 2013 one. They didn’t give me a warranty and it wasn’t certified, but the mileage was pretty low so I went for it anyway. My ’09 had a Carfax trade-​in value for $ 7000, but they only offered me $ 6000. This was pretty ridiculous, since it was in near perfect condition.
Rick from the finance area is a nice guy. He’s not pushy and he’s really friendly. I was helped by salesman Ron Abbot, who managed to squeeze two oil changes into my purchase to help me out. I like to think that he made an honest effort to get me more for my ’09, but the desk manager with whom he spoke wasn’t ready to budge and had the audacity to write «rock bottom» on the cost of the new vehicle.
I only went to the location because the 2013 that I got was a good enough deal compared to others, but I doubt I’ll go back. I’ve been to better dealerships and dealt with more reasonable managers.

Do not trust this dealership, or any of the employees! I called to confirm a vehicle they had listed was still available, and verified the listed price on their website. I wanted the 2015 Chrysler Town and Country Touring-​L. Confirmed all information with Cash Zimmerman before I took the 2.5 hour drive with a baby. Once I was there I was greeted by Salesman, Don Reader. I told him I was working with Cash on the phone and Cash came out and passed me off to Don. Although, thru all of everything Cash was in and out, and controlling everything. They also tried the «I’m new here» card when anything was tough. Through the whole sale Cash was in and out of all the dealings.
Once there they said they sold the vehicle the night before. I knew it wasn’t true plus the vehicle is still listed on their website and its 3 weeks later. I asked them to see if they could find the next best model which is the Limited with the extras I wanted. They said they found one sitting on the dock in San Leandro, and they could go pick it up. Long story short I bought the vehicle trusting that they were being honest with me. I have a 850 credit score, had $ 27K for down, and a loan for the difference. I was the easist sale they could have. They also sold me a lifetime warranty, and I uped that to have only a $ 50 deductable. They even had me insure the car and I immediately had the fax showinf full coverage. They PROMISED me I would have the car in the morning.
The next day came and then they tell me the car is in Benicia, and they were going to get it. A few minutes later The say it’s on a train in Oregon. Basically, they started giving me a run around and said my car would’ «HOPEFULLY» be here in a few days.
They gave me a rental, and then never returned my calls. I went to another dealer and told them the situation, and showed them my paperwork from the car that was sold to me. They also tracked the vehicle I bought and it was in Kentucky. They reviewed my paperwork and I found out the following:
I was sold a model of the vehicle that I was unaware of. They told me I bought the Limited model, but they sold me the Platinum.
They also switched my loan from the one I walked in with to one of theirs. The one they switched me to had a higher interest rate, and in was invalid because I did not finance enough for it.
They also sold me a lifetime warranty with a $ 50 decductable that does not exist. They offer one with a $ 100 deductable, and I confirmed with the warranty company.
I brought back the rental and demanded my money back. Cash was very unprofessional and argued with me about a car they could not produce. Long story short they still have $ 5K cash of mine and are giving me the run around that their corporate will send me a check. Corporate says they are not involved at all.
Do not trust anyone from this dealership! They are all liars and will tell you anything you want to hear to get your money! Other dealerships will not deal with them because they have ripped everyone off, and they will rip you off to if you go there!

I just purchased a new Chrysler Town and Country van. I am so impressed by the way everyone was so knowledgeable about my van. They were very polite, courteous and respectful of my time the whole time I was there.
Jeffrey Gibbons was my salesman, who is the most professional person i have ever worked with! He knew all the features on my fully loaded Town and Country. His manager was Cash Zimmernan, who helped to get me my new car. My family is very thankful for the whole experience.
I LOVE my new car!!! I highly recommend this dealership and Jeffrey Gibbons.