Sears

Avoid pushy older sales lady Rangila. She’s so pushy and rude. Always has a mean look. Bought washer and dryer from her. Had a problem. She was fast to run away and pass to others says she is busy. It’s all about commission for her. Avoid her and Sears at all costs. They take your money but refuse to help you when you have a problem. This store will close soon.

It is unfortunate that I can’t leave Sears a better review. I am always surprised by what I can find at Sears and the services they offer, but there are some things that really bother me. I’ll begin with the positives:
1. The prices are really good and they always have sales. You can always find decent clothing for a good price. My wife and I recently purchased a mattress at an extremely good price during their year-​end sale.
2. The staff is generally very friendly and helpful
3. Their rewards program actually saves you money! With my reward points I was able to recently purchase a super nice home security camera that was normal $ 113 for only $ 12…so I’ll definitely put that in the win category.
4. Despite seeming to always be at death’s door-​step (going out of business), Sears just keeps fighting and manages to hang in there.
Now for the cons… uh-​oh!:
1. The store itself on Florin is pretty tore up from the floor up. I went in recently to buy my practically-​free security camera with my points and there was a guy in there who was obviously on drugs or drunk or maybe both whose pants were falling down and who spilled cereal (yes, it was Captain Crunch Berries by the looks of it) all over the floor. So needless to say, you might need your concealed carry permit in Sears just in case!
2. The delivery of the mattress I purchased was a NIGHTMARE. We received a confirmation e-​mail of our delivery and even a text/​phone call the day of delivery letting us know the time window of when the mattress would be delivered. Well, no one showed up. I called that evening to figure out what happened and the individual on the phone (out of country call center which was annoying as well) said my delivery was later in the week even though I received confirmation emails, texts, and phone calls. So needless to say it was rescheduled. I re-​confirmed with the CSR on the phone if they could PLEASE call when they were on the way as the mattress was being delivered to a storage facility. The CSR said no problem. My wife are getting some food on the evening of the delivery and we get a phone call saying we are at your storage facility, where are you??? Oh my goodness… so apparently they decided they didn’t want to give me a call before coming. It all worked out, but it was extremely frustrating at the time. Sears did kindly give me some reward points for the frustration, but common. How can you stay in business at this rate?
All in all, I really do like Sears, I just wish they could step their game up so they don’t go out of business soon. I really appreciate the value they offer compared to so many over-​priced places out there I just need them to be better on the customer service front. I’ll keep going though just so I can save those pennies!

Their affordable merchandise makes me want to shop here. However should you decide to shop hardware avoid the old white lady in the hardware section. She has a whitish hair. She works around the hardware area such as mowers, grills, tools etc. She is very unpleasant to deal with, has a disgusting personality, never smiles, never greets customers, never ask anyone if they need help, has her own world, and seems like she hates everyone-​even herself. I wonder why Sears would hire that kind of person. She should work for a torture house because it will complement her attitude. Unfortunately I happened to deal with her twice (grill and christmas tree) due to the fact that there were only two of them on the floor. The other one was in registry so I had no choice. By the way no one will bother to help you in that area. So better ask for help immediately except with that old lady
Bottom line: Do not ruin your shopping experience and avoid that old senile lady, by all means.

These two are recent experiences (within one to two week of each other) using
and in Sacramento, CA area.
Experience# 1
I ordered washer/​dryer combo online. During checkout, there was no mention about additional accessories needed for the installation (you know where this is going). Got a call from the delivery driver in the am for evening delivery. I got another call that they were on their way and the caller asked by the way, do you have the accessories?
I took all accessories part number from the driver and told them to turn back as we need to reschedule. I went to sears store. They only had one item on hand. So I went to sears outlet, they didn’t have the exact items, but they had generic versions of them.
Delivery was scheduled between 10a-​12p window. I got a call just as I was about to leave at about 4pm. So I wait and take the delivery. I test the washer/​dryer. Washer is doa. After ¹⁄₃ way into the wash cycle (and again at ²⁄₃ way), it makes a very loud grinding noise. If I don’t do anything, the loud grinding noise continues. If I open the lid and shut it immediately, the spin cycle continues and all is well.
I call the next day and ask for a replacement. They don’t have it in stock and will have to get it from the manufacturer. It will take one week. The day arrives and I am supposed to get a call from the delivery guys. It is also a rainy day. The rain has stopped but the roads and walkways are wet. The install guys call just before they come over. My carpet is 2 months old. I ask them to be careful with the carpet and limit their back and forth. They said they don’t know which tools to use so they will have to go back and forth many times. I ask them to use foot covers or carpet covers. Their response, sorry we don’t have them and if we slip, it is your liability. If you want such protection, you should have asked sears. So sears expects us to watch out for the weather and call their customer service and request them to supply additional covers to their contract delivery services. I asked them to leave and am in the process of cancelling the order.
Experience #2
I ordered two floor lamps. UPS label was created almost immediately and I get an email notification that my order has been shipped. A week went by and the ups tracking number shows no activity. I go online to chat services. I’m #99. I wait my turn. I ask what happened and I told them that I now prefer to pickup the item from the store. They said too late since the order has already been put in the system. They did not give a reason as to why the order didn’t ship. I guess is someone dropped the ball. It is in transit now. Hopefully, it won’t be doa.
Conclusion
Sears order management/​processing, delivery service and customer service completely sucks! Delivery service is rude and has no customer service back ground. Customer service staff is clueless on how to communicate with the client. There is no communication between customer service and the delivery unless there is a problem with the delivery. The management has set expectations from both, but no one is following it. Sears management is obviously clueless.
An update… on experience 2, I finally received the floor lamps. One of the lamp shade has a broken hinge!

I like Sears, been coming here forever! Today they were having a sidewalk sale and I could not resist, so I told my daughter to stop and lets check it out. And boy was I a happy camper. .Lol
They had some amazing deals on children clothes. Prices you just could not turn down, $ 3.99 and $ 4.99 for lil sets and tops. I got like 5 outfits for $ 23 bucks. Not Bad!
Sears always has really good sales, I love when they have sales on their shoes. Lord knows I’ve been coming here for years. They’ve change the store around a lot and its looks great. I just feel like I’m in a whole new store, because it seems like everytime I come something else is different. They also have a watch shop thats downstairs. We’ve been using them for a long time as well. The staff that works there, they are excellent, and very knowledgeable when it comes to those watches and any watch you may bring in to them.
Sears sales everything it seems like, I have purchased a variety of things thru the years from here, from outdoor appliances too refrigerators, clothes, shoes and so on. Because of the sales they be having you can sray within a reasonable budget. This Sears is located here on Florin road before you get to the Wal-​Mart store. I think that Sears has pretty trendy fashion and style if you really know how to shop. I like bargain and I know a good one when I see one.
The store is clean for the most part, it can get pretty messy when their having holiday sales for sure, but I have found the staff is very helpful and knowledgeable when it comes to appliances and t.v.’ s and stuff. Yea I like Sears a lot, just don’t come as much as I use too anymore. I need to work on changing that!

The Labor Day appliance sales were fantastic and the sales staff were really knowledgable about the products. We also found some cute clothes for our toddler. Plus, this is a much shorter drive for us than going to Arden. My only complaint is that outside of the appliances and home goods, sales staff were hard to come by. Also, I wish there were more shops around it… I remember going to old Florin Mall with my grandma.

This goes for any
transaction despite physical location. I ordered a product from online that they advertised as having in stock. Frankly, I was surprised as no one else had them and everyone had it on backorder even Amazon. So, I purchased it and paid for it with Paypal. This was before the big Target data hack and apparently my payment methods had come under suspicion as my bank canceled my debit card and sent me a new one. Like wise, with my credit card. So, I cancelled my Paypal acct. Now, here’s the good part.
starts sending me emails saying the product isn’t available and would I like to wait for it? I reply yes, two or three times. But, after three months of no show, I finally cancel the order. Well, I don’t hear from
about a getting a refund, credit, etc. so I contact them. They tell me a refund was issued to Paypal. I ask them how can you issue a refund to an acct. that’s closed? They just keep telling me to contact Paypal and maybe they will write me a check. I’m sorry, but when does Paypal assume responsibility for a closed acct. I told them I was filing a complaint with the California State Attorney General’s office and that I had all the emails and copied the ‘chat’ coversations and would be sending that to the AG’s office too. Then, they get a supervisor on the chat and I repeat everything again. Again, I get the same old story of contacting Paypal. Finally, when I told her it was fraud to take someone’s money and not provide the product she said she would send the issue to the ‘back office’ for review. All of this time, over a year now, I have kept asking for a refund or credit to keep the statute of limitations alive. Now, maybe they will start to take it seriously as I told them exactly that. I wouldn’t buy squat from
ever again. They’re thieves and liars. That’s why Sears is going out of business.
Update: After over a year and a half, I finally got a check from Sears refunding my money. I will never, ever use Sears online again. They are absolutely the worst when it comes to customer service and reliability.

Jewelry department girls are awesome! Very knowledgeable ! And layaway with no money down is really working out for me!

A great place to shop for the whole family. Sears is a family favorite for generations in our family. As a mother I can buy nice, solid quality & trendy fashions for my girls and stay within budget.

This was an ok place to shop. I happened to be in the area and decided to check it out. Looks like everyone was stocking the shelves and getting ready for the holidays.
So I am looking at their Christmas displays and stocking stuffers near their tools department. Great sales on hand tools and flashlights.
I decided to snoop closer at tools. Growing up with the folks dragging me to Sears and remembering dad with pride in his voice saying it’s worth the extra dollar to buy American made tools. Lol. So I am looking at the wrenches and to my surprise! It’s no longer made in the USA! Holy crap! I’ve always thought Sears had American made hand tools.
So I came home and pulled out the tool chest drawers. Wowza! Dad’s tools that were given to me are the original USA made. Mine were from China. Not sure where I’ve been to not noticed that. Lol.
Anyhow…minus 2 stars for no one working there ever said hello. Everywhere I went thru just passed me by. The store was a mess, but I’m ok with them stocking shelves. When leaving… there were bushes near our car. Looks like a few homeless folks making their bed. It took me back when getting in the car. Don’t shop after dark and don’t park near the bushes. We were not harmed just got the jitters loading the car. Lol.

Wow, this company has really taken a dive in their customer service quality. I purchased a dishwasher, the delivery time was supposed to be between 1:15 and 3:15 so we planned to be home within that time frame. The delivery guys calls at around 10:30 trying to deliver it early. I didn’t answer (because after all, they said they would be there between 1:15 and 3:15). We get there at 12:45, the delivery guy calls and we give him the ok to come over.
The guy gets out of the truck, then tells me that if they had come within the delivery time and I wasn’t there then they would not have come back, but since they came early they came back to make the delivery (I guess I should just feel so lucky). He wheels it in, I ask if they could do the haul-​away as well. He says no. I asked if I could pay the $ 15 for that and he again just replies with a no.
They bring it in, and didn’t remove the packaging. I asked if they were going to do that, and he said that they didn’t have to. I clearly remember reading on their website that this is one of the things that they do with dishwasher deliveries, Read under «delivery and Haul Away page» on
. I call the rep, he was just about as rude as the delivery guy. I ask why the packaging was not removed, and the excuse was «well it was not coded for that, so we don’t have to».

Can I give them a zero?
Staff was no where to be seen when I needed help.
I went in to buy a play pen for my sister and I waited around for 15 minutes and no one was around and when they were they didn’t even bother to ask if I needed help. Finally flagged fown a worker and she seemed totally beside herself when we asked for help.
Sorry for bothering you, lady.
Thanks, but no thanks.
Never again.

Don’t bother shopping here, They don’t have a way to get the merchandise from the store to you car, the carts do not leave the store. If you buy heavy tools, your on your own getting them to your car.