Sears Roebuck and Company

Why does this store have no supplies of nails or Staples for their Craftsman nail guns. Walking to the store and the shelves are empty and dirty and there’s nobody around to ask any questions. And when you do ask the questions they don’t know. And then they wonder why they’re going out of business no more Craftsman stuff for me

Avoid pushy older sales lady Rangila. She’s so pushy and rude. Always has a mean look. Bought washer and dryer from her. Had a problem. She was fast to run away and pass to others says she is busy. It’s all about commission for her. Avoid her and Sears at all costs. They take your money but refuse to help you when you have a problem. This store will close soon.

I don’t shop here often but my sister does online shop here and does the pick up method since it’s right down the street from us. The pick up process is okay, one time they couldn’t find our order so we had to wait awhile. This place is pretty nice. It’s not super messy and sometimes you can find great deals. They have so many clearance racks here. They do need to update their system because sometimes it freezes and makes the checking out process even slower. Some employees are rude and some are nice just like every store. They do have some kind of rewards/​points program which is great but most of the cashiers have no idea how it works so sometimes you have to explain to them or they have to call their manager for help.

I echo the sentiment that going here is like going back in time. I went earlier this evening (at the time of this writing) It felt like I got lost in a time warp and I arrived in the late 80’s-early 90’s. For some reason, it felt very unsettling to walk around. What was even weirder, is that the staff that helped me probably weren’t alive when the store had it’s last significant remodeling.
Weird time warp feeling aside, the store was very clean, the staff were reasonably helpful (though the cashier was still new, but still polite). They had the item I was looking for and shopping was easy.
Despite that, I still feel unnerved from the sensation that I traveled back in time to when I was a little kid. I should have seen if they still had talkboys and micro machines…

If you visit this Sears — go in the daytime. The lack of parking lot lights and security makes you feel like you might end up as part of a feature news story on the local evening news.
Inside, the store gives you a sense of travel. Meaning that you get to step back in time about 20 years when interior store design for Sears wasn’t a priority. In 2015, not much has changed on that level. However, I do believe that the company still tries to market quality in their products.
One thing that I believe that the company is doing right is their connection with Lands End. It was great to be able to return an online purchase right at this location. No extra postage and super convenient. In addition, the staff was friendly and personable.

Sent here by Arden Fair Sears employee who said Florin store had a service dept that could diagnose my cell phone problem (it died wouldn’t charge). I only had the phone for 3 mos. purchased at Arden store. I was lucky to ask Steve where this service dept was located only to be told they didn’t have one. Apparently there were some other lies the Arden store told me. Steve took me to the electronics dept and told the sales person to get me a new phone. I didn’t even bring the right receipt. Great customer service! Arden store could have given me a new phone but sent me on a wild goose chase. You ROCK Steve!

Their Shop Your Way program is so stupid. Always have problems using them. Just went in to buy a water filter and took half an hour and still can’t use the stupid coupon. The cashier was nice enough to ask the manager to discount my sale price but it is a hassel.

Okay I’m going to keep this short and simple… visiting this store is like walking in the ruins of some great empire. You get nostalgia of Florin Mall at its pinnacle and this is the last standing relic of what Florin was. Every day it feels like it gets smaller, more run down, and that little stand where they sell gift cards of all kinds… this time next week it’ll have ghetto passes. Man I can’t believe Sears fell off this much. Man homie… you used to be the man homie… SMH

Good grief! This place is the absolute worst. The lines are never ending and the cashiers seem to take over ten minutes with each customer, if a register is even open at all. There are only two registers open no matter how long the lines are, and no one, not even the managers, seem to care or want to do anything about it. Store is messy and just run down. Definitely avoid this place like the plague. It’s the service at stores like this that explain why the company is headed towards bankruptcy.

I needed a new vacuum for my home. I needed a canister since is have stairs.
The Saleswomen Sally was very friendly and more than happy to show me quite a few different vacuums and compare the value, features and abilities of each.
After spending about an hour with me I told her that I would shop around a bit more and she advised me that she can match prices and beat many other dealers on comparable vacuums.
I returned about two weeks later in a busy Sunday. Sally remembered me and sold me the Kenmore vacuum that I selected and was friendly to my grandparents who happened to be with me that day.
Sally is an excellent sales representative and brings outstanding customer service to South Sacramento, which is greatly appreciated as I don’t want to drive to Arden or Roseville to get great service.

This Sears has truly withstood every storm you can imagine. Back in its glory days, it used to be connected to Florin Mall (RIP), along with Weinstocks and JCPenny. Now it just sits there all alone amongst the new strip mall. From the outside, it seriously looks janky and can use a bit of a remodel or even a fresh coat of paint, but once you step inside, its just like any other Sears. Granted, it doesn’t look as nice as the one out in Arden, but that’s what gives it character, right?!
This is where I like to buy most of my tools. Craftsman to be exact. They’ve got a great lifetime return policy on those bad boys; should they ever fail you. I once drove my uncle here to return a putty knife that seriously looked like it was from the 80’s and they just exchanged it for him, no questions asked.

I believe the last time I visited this store .
Want return or exchange, Because this machine doesn’t work .
I saw KIM in customer service, her name is KIM. Please remember her name is KIM. We talk to her, and she let us go to the repair department, but after we there, they said do not repair electrical, let us come back to customer service
:(:(I am a pregnant woman, so hot weather, hard work We come back saw kim still here, and ask to exchange, she said, this time is the second time, can’t exchange, after I take my cell phone surf the Internet to see if the same as what she says, She said, i try to use my cell phone to record her, she asked me to show my cell phone .(Attitude is very poor)… MY GOD … i want to talk to manager, she said no manager here? ?? ?? ?? ?? ? HAHAHAHA
No manager here? ? Other guy his name is jerry, call the manager come here .
The manager’s name is steven, he very nice and professional, he ask for the problem, tell and show us how to use it, let us know we didn’t open the button ‚
So the machine can’t run This is the service :) :)
In the service industry, like KIM, is very irresponsible to guests, attitude is very poor Terrible. Terrible. Terrible. Terrible.

Bad big lady who helped me was fuckn rude and talking to her friend on the fone. But some cute clothes.

Great business but terrible location. This part of Sacramento is so run down and filled with gangsters, bums, and trashy people. The moment I stepped out of the car I just want to get back in and drive off. Sometime about this part of town makes me think my car may be broken into and robbed the moment I look the other way. The store itself is what you would expected as any other department store. While the store itself isn’t thriving with business, I was able to find every thing I had came here to purchase.

Thats right… I came in here to get clothing for uniforms for my rehabilitation therapy program for school (wont be too detailed). Im required to get khaki pants and polo shirts. I wanted to get khaki scrub pants so I am able to bend and stretch. But I have to say there was a good variety of pants. What I really liked was the simple polo shirts. $ 8.99 in the women’s department. They were simple and still stylish. I just didnt want to buy uniforms that costs an arm an a leg. I will wait till I graduate from school and buy higher end uniforms then. Im still a student, so gotta save my money.
I saved a lot of money for my uniform sets. This particular Sears was pretty decent. It was clean and well kept. Things were easy to find. The cashier was also nice. There werent a lot of workers on the floor to ask for help. I managed. everything was actually easy to find.

I believe the last time I visited this store was when Florin Mall was still around!
It was raining cats and dogs and I was within the vicinity with anticipation on driving up the freeway to Target. I was on a hunt for a specific pair of pajamas and figured I just may be able to find what I’m looking for here! This place really reminds me of Kohl’s but bigger and better in a sense that they also sell electronics and home appliances. I browsed through their clothes and saw some really cute clothes! I found what I want and was really impressed with the prices. It was Christmas season and literally everything was 50% or more off! (At least the clothes were!) I figured what a cheap and affordable store to go Christmas shopping at!
Good thing Sears wasn’t demolished when they got rid of Florin Mall!

Once inside, it’s a decent enough Sears. I found what I needed in the electronics department, but since the only guy in the electronics department was hard selling a TV to somebody (do those guys get commission?), I ended up taking my purchase to the hardware department to check out. No big deal, I guess.
This place loses two stars for being in that scary, scary location. The parking lot is hostile. I literally felt my fight-​or-​flight adrenaline kick in just getting from my car to the front door.

I like this Sears than any where else because it’s quiet and calm.
I’m fond for quiet and calm places, especially when there’s not much people around… Kind of make sense, since you’d want shorter lines along with that as well… who would want a crowded mall/​store?

This Sears has been here longer than i can remember. I imagine that it was built before i was even born. Nonetheless, its a pretty good sears despite the fact the location of the building is questionable. The staff has either been nice or really slow at helping me with things like at the registers or at the product isles. The isles are pretty kept and clean; i haven’t noticed any messes in here ever. All in all, its a great place to return/​replace your craftsman tools. I would recommend this place to everyone.
Pros: Clean as far as i KNow
Cons: Staff could be better
Stars: 3.75

I just have to write a review about this Sears which has stood the test of time. Many department stores have come and gone. But good old Sears is still here! This building has been around for many years and hasn’t changed much. It’s almost comforting to know you can still find just about anything you need from appliances to workout equipment. If it’s not available in the store, than it probably can be ordered from their catalog. I’ve always enjoyed shopping here whether it’s for clothes, accessories, gifts, jewelry, tools, or even my hard to find vacuum cleaner bags! The employees are always friendly and acknowledging. I think more people, (especially the young timers), should rediscover this store!