Shore Park At Riverlake

Shore Park at Riverlake the premier community in the Pocket area. The location is simply perfect! The river access and views can’t be beat. Plus, the community is separated by a 2 acre park/​green space with its own levee access. Lots if room to relax, play, workout/​jog, or enjoy the outdoors. The apartment homes and grounds are well kept and we loved the layout. The office staff, and especially the maintenance department, are professional and caring. I loved each day of the 5 years I lived there.

DO NOT MOVE IN HERE!!! Apartments are run down and old!!! They will raise your rent every year $ 100 dollars! There is a CONVICTED Child molester who lives in the complex. Check out Megan’s List website for proof!!! Also lots of noise all day and night! If the front sign is covered up with a sheet then you know shit went down. Dead baby girl in the trunk of her moms car and a man was fatally stabbed on site. Check out police activity reports! Be aware and RUN!!!

Great place to live. Friendly office staff. Being right on the river is the best part!

I have lived here for three years and have zero complaints. The office and maintenance staff are friendly and responsive. The apartments were recently re-​painted, and the landscaping is well kept.
There is immediate river access, several local parks, and the parkway trial behind the complex. Extra parking in generally available, and the complex is quiet.
The Pocket area is safe and there are many local amenities within a short walk or drive.

DO NOT MOVE IN HERE! I lived in here for one year and couldn’t wait to get out of this place. The management here is horrible. For the past 4 apartments that I lived in, cleaning fees had exceed $ 150 and over here, they charged more than 4 times that amount. I am extremely OCD about my place and always clean the apartment really well. Just a fair warning that you most likely will not be getting your security deposit back!
Aside from security deposit, the water bill here is crazy. The management will tell you is about $ 70 or so per month on average. They will also emphasis that it is an average, so the rate will go up or down. LIES! And more LIES! The bill ends up to be $ 100 every single month. If you are interested in this place, ASK for a example of the bill! Don’t let them talk into that they cannot show you because it is calculated by person and depending on apartment sizes. Never had the bill ever went under $ 100. Also check your cellular signal here, and best to stand in front of the apartment # that you are interested in because my old AT&T did not service there at all with no signal.
Apartment is filled with a lot of family with young kids, so expect a lot of loud noises everyday and weekend especially during the summer because of the pool. The kids are always left with no parents and adults playing at the parking lot with bikes, roller blades and baseballs. The parents also let the kids out really late at night till 10−11pm. I had extremely bad luck at choosing to live in this place, on top of that I had really loud neighbors. They turn the TV loud at 2−4am at night. I talked to the management at least three times about this issue, and guess that they told me? They said living in apartments is like that, the walls are thin. REALLY? I lived in apartments for the past 6 years of my life and never had that happen and never had that kind if reply from my management. The current apartment that I lived in will kick people out if it is reasonable causes.
And the reason why this apartment will not kick tenants out because the apartments are not filled up. why? because it is a BAD PLACE to live in. My 2 surrounding neighbors moved out, and that is not including me. This place also offer $ if tenants recommend people to live here, and you can see it going from $ 120 to $ 250.
Also this apartment is filled with stray cats so they will walk everywhere on your cars and leave prints. That will also sometimes set off the car alarms during the night and the car kept on honking like crazy. Parking outside the shaded area are bad because the trees here have a lot of tree sap that will leave a lot of stains on your car and might get stuck if you don’t wipe them off quickly.
Maintenance also will take 3 – 5 days in general to get anything done. THe maintenance guys do not wear any shoe net and walk around your apartment extremely dirty and leave the mess (dust, dirty mark) after fixing things. One time my kitchen sink was clogged and called the maintenance on thursday morning. Told the office that I would like to get that fixed as soon as possible because I need the sink to wash dishes, to cook, etc like a normal human being. Waited till friday, and called again and was told they had a lot to do and cannot make it till monday. And monday came, still busy and finally got it fixed on tuesday. My apartment now at Mediterranean Village, the management told me to call emergency hotline to fix the no hot water issue in one of my bathroom, and I had two bathrooms. Just goes to show how badly this apartments treat you as tenants.
There are spiders problem here, you will see a lot of spiderwebs everywhere! and also inside your apartment.
The 24 security hotline does not work, called them twice in the past and no one ever ever ever picked up. Call them at least 3 – 4 times each event and no one picked up in that 1hr to 1hr and hour interval. Spent your $ paying this service for nothing.
This place might trick you thinking it is a nice place with good amenities, crystal clear costs to live here, and responsible and respectful management. trust the rating here and read the reviews, please help yourself and find another apartment to live in. Whole heartily wish your business will end!
********I copied and saved this review, so don’t even try to delete it. There used to be more reviews on here, but I am not sure why they disappeared. And management, please save yourself from replying to this review because when I talked to you face to face to solve my problems living here, you did not do anything :) Just because you reply to comments online and say how you truly appreciate opinions, will never ever cover how bad this apartment is in the long run. *******

Seriously, Robin, is that the best you can do by responding on Unilocal with same rehearsed and stale response time after time. Note: This is what tenants put up with. Total lack of professionalism in the Mangement of Shorepark operations.
Again, Shorepark Apt Staff don’t get it — Time to take notice of the vast complaints of the noise level and show you care and make changes & improvements. Bottom-​line, show you care enough and at the very least, personalize your Unilocal responses.
For example: Did you know that you as the Manager can recommend to the Owner /​Managment to change the time schedule for the garbage trucks! You can ask for the authority to act by contacting the garbage & recycle companies and request that the pick-​up time be after 10:00 am in the mornings — instead of 6 am! You can notify the garbage & recycle company & inform them of the many complaints of the drivers barraling down the parking lot over the speed bumps; setting off car alarms on the property. Also, to be even more proactive, post quiet zone signs and speed limit signs on the property and common sense dictates, making the service time well after 9 or 10:00 am in morning when most tenants have left for work and not at 6 am!
On-​going & consistent dog barking during the day on weekends = step out of your offices and walk the grounds — take note of the noise and the complaints and do something about it.
Are you listening and taking notes Robin? Please act!

Pro:
–The outside (and the model home) looks fantastic.
–The maintenance guy (Eric, sorry if I spelled your name wrong Eric) is by far the most friendly and helpful person in the whole complex.
–The pool/​tennis court (on the leasing office’s side) are in great shape and look like a resort.
Con:
–The pool/​tennis court (on the other side) looks like a run down inn in comparison of the leasing office’s side. Is it just a coincidence that the amenities on the leasing office side happen to be in so much better shape?
–On average, 3 out of the 5 weekdays will be noisy late into and sometime past midnight: drunks yelling, loud music playing, cars racing, neighbors chatting (the walls are so thin you can clearly hear your neighbor’s conversationg even if they are chatting loudly).
–The management initially seemed very friendly and helpful. Unfortunately, when I brought the noise issue to them, the only comforting words I received were: «Well, you know you are GONNA have neighbors anywhere you go.»

My lease is up in 17 days so I figured it was time to update my review the staff here is amazing from the front office to the maintenance team all are super friendly. We only had to call maintenance three times in our 13 month lease time period and they always handled everything super fast. The community is very quiet the only noise I ever hear is the gardeners once a week and the neighbors Pomeranian which I don’t mind makes me feel like people do actually live near us. The apartments are a bit older you can tell by looking at our microwave but everything works great including the AC. The only Cons I can think of would have to be the spiders my apartment is only about 30 feet from the stairs that take you to the river so what else can I expect at least I no longer really find them inside the house but open my front door and bam webs everywhere I use to be terrified of spiders but I’ve got so use to them it’s like there not even there anymore and destroying the webs was seriously a waste of time and a waste of a broken broom because those stubborn spiders will be back and up the next day at this point as long as there only outside they don’t bother me but when I saw a tan one sprinting across the living room floor we bombed the place and that seemed to take care of that issue. But do expect to see tan ones, small tiny black ones and some chunky black ones that are a bit larger than a quarter that make a huge web and stand right in the center of it. Another con is the paint used on our apartment is really cheap if you get any stain on it and wipe it with a simple napkin and water the paint will come off sometimes I wished I had just left the small stain instead of having to look at the larger water mark looking stain that had been created trying to clean lol but I guess it didn’t bother us bad enough to give this place anything less than five stars we had a great experience here and if it wasn’t for our growing family and need for a larger space we wouldn’t mind staying her another year. Oh and also I read other reviews saying they’re lease had gone up in price to renew but ours actually went down if we renewed and we already paid a pretty low amount for a two bed two bath to begin with all in all id recommend these apartments and would like to thank Julia in the front office for always helping us out.

My 1-​year UPDATE: I’ve lived in Shore Park at Riverlake for about a year.
Pros: I still love all of the leasing office staff, and the maintenance guys are really friendly and cool (they always said «hi» to me). My 700sq.ft. 1-​bed/​1-​bath costs $ 850-​$ 980/​month for a 10−12-month lease (Rent is very cheap compared to the nearby apartments that offer the same amenities). I am in an apartment right next to the park and river. My air conditioning worked perfect for my apartment. I never had to call maintenance at all (everything worked for the whole year in my apartment), but I hear that they respond pretty quickly if you call. My neighbors were always quiet (maybe others might be loud if your neighbors had kids). I lived next to the park in the center of the complex so you can hear children playing during the daytime. Being next to the river is so cool (like 30 footsteps from my apartment), you can walk along the river, and I always saw people jet ski or have a small boat (anyone can use it). I loved that the apartment came with a nice refrigerator/​freezer (although i wish it had an ice machine in it). Bathroom and kitchen are new wood floors. Lots of extra parking (even at night). There are 2 pools and gyms (1 on each side; a park divides the 2 sides of the complex). I liked that apartments have high ceiling in the dining room, but obviously hate it when spider is all the way up there.
Complex feels very safe. I see the security patrol car almost every night. Gate works nearly all of the time (I only saw it broke twice where it would stay open, but it was fixed within the next 1 or 2 days). Although, the gate only deters cars because it is only 2 feet high.
Cons:
(1) The problems as I stated in my earlier review remains the same. If you have an apartment next to the river, you will have LOTS of spiders (some are tan-​colored, some are thick black ones, some are the common daddy-​long legs) and small flying bugs. I walked around to see all of my apartments nearby, and the apartments farther away from the river don’t have spiders/​bugs. Outside of my apartment (around the outside of my door, and my balcony) has crazy amount of spider webs within 2 days or less. At first, I complained about the spiders inside my apartment, and then I realized that spiders were coming in through my front door or my screen door or windows or even the fireplace (webs behind the glass in front of the fireplace so my theory was correct), so I sealed it with tape; after I sealed around the doors/​windows/​fireplace glass, there were no more spiders in my apartment. You have to personally call the leasing office to clear the spiders on your doorstep. Landscaping is done on a weekly basis and they do a pretty good job.
(2) After 1 year, I still never got cell phone reception (I have AT&T), but you can get a Microcell (artificial cell phone signal comes from your wireless router; I had Comcast; AT&T will give you a Microcell for free when you go into one of their large main stores). You might get a small cell signal near the window of your apartment. Although, I think some other carriers like Verizon, you will get a decent signal (unlike AT&T when you get an unusable signal); I saw people walking around the complex while talking on their cell phone so I assume other cell phone carriers are okay. My Microcell worked like 80% of the time, so I sometimes drop my call, but it was better than no signal.
(3) Balcony and roof are made of cheap wood. I don’t know if it is just my apartment but I hear my roof creaking about once every hour.
(4) Water bill is shared by the whole complex and you are charged based on the size of your apartment and how many people are on the lease.
(5) For the past few months, the mail arrives around 7−8pm night (i thought this was strange); I even had a UPS guy deliver a package to me at 7:45pm during the winter when it was pitch black outside. You can have your package delivered to leasing office in case you need a signature and then pick it up whenever the leasing office is open (usually 8am-​6pm weekdays or 10am-​5pm on weekends); sometimes they call you or e-​mail you when the package has arrived.

In the almost 7 years I have lived there, I have had to endure lots of stuff going on (pros and cons). At the beginning, it was about the residents. Creating events for the residents, lots and lots of communication as to what was going on, and always very happy to assist the residents (everything from maintenance requests to questions answered to total assistance in the office — even enjoyed coming in and just chatting). NOW: it’s ALL about the $$$$$$ and don’t give a crap about the residents. My rent has gone up EVERY year, however NO improvements have been made to me or the complex. At the start, water/​sewer/​trash were a part of the rent. Then it became, residents pay 80% to encourage residents to conserve water. Now it’s 90% resident pay. When you ask about seeing the water bill, you aren’t allowed to see it. They never were paying 20% — we have always been paying 100%. It’s amazing how both pools/​spas, the showers at the pool area and ALL of the landscape is 10−20% of the bill. Aren’t we supposed to be conserving water? So why are we constantly watering the lawns? If we are paying for water, shouldn’t the residents have a say as to the offices decision on the water usage? No communication from the office as to any changes to our rent/​lease agreement. When you speak up about it, they ALWAYS deflect and say it’s the clients request. When you ask who the client is, they never answer. How am I supposed to feel safe at a complex when the gate doesn’t work for 4 months until a new one is put in so its wide open to anyone and everyone to come in… also no communication about what’s going on. You love to send out like 4 pieces of paper reminding a resident about their lease being up but can’t send out 1 to the 150 or so residents where their security is affected???
I felt cornered into re-​signing because I just couldn’t get a definitive answer at other complexes as to what they had available. I completed all but one page (water/​sewer/​trash addendum page) and they say that my new lease is null and void until that page is signed or I can move out. It’s May 16^th… I missed my 30-​day notice 2 weeks ago so now I’m stuck at a place that doesn’t give a crap! Let’s see what kind of answer I get here especially since it’s 0 stars.

Found an apartment I was interested in renting. There was a big tree in front of the deck so I definitely wanted to see it, from the inside, before applying. No way, they wont let you, until you applied, paid for credit report and $ 100 application fee. After that they will fix up the apartment for 6 days and then after that you can go in and look. What is wrong with that picture?! Renting an apartment sight unseen and pay ~ $ 1400/​month and being tied in for 13 (!) months. Mind you if you don’t like what you see after the 6 days you can break the contract but loose the money you already paid.

I’ve lived here since 2011. Overall, I’m a low maintenance person so I don’t have much to complain about. I love the Pocket as it is quiet with the river right around the back. I work most of the time during the day so I don’t mind the random inspection all that much. My apt is just the right size and everything works well the last 3 years so I am mostly happy. My one critique is that they keep raising the rent every year and this year proceed to even stop covering for water and trash. I’ve been here three years and yet no special promotional offers for long time renter. I think this will be my last year staying here once my lease is complete.

Wow, I’m shocked to see so many bad reviews of this complex! I looked at almost 15 apt complexes before deciding this is where I wanted to live. This place has nice amenities and more than other complexes too. I like that it has 2 of each pools, spas, tennis courts, fitness centers, and saunas. I like that this complex has full size washers and dryers with a decent patio. I was disappointed when I saw my two bedroom, one bathroom apt since I saw the model. I do think they should show all the plans I have been here for almost two months and have enjoyed living here. I’ve had a few issues with my apt and called the office for work orders. Maintenance has come by right away and handled things right away for me. The office staff is wonderful!

It was love at first sight for this earthy Taurus gal and her pup when we laid eyes on the actual «park» of Shore Park apartments exactly 2 years ago. After years of cosmopolitan San Francisco living followed by a brief stint abroad, I found myself gaping in wide-​eyed wonder at brilliantly colored red, orange & gold leaves which lined 2 elegantly curved pathways leading up to (unbeknownst to me then) the Sacramento River.
I remember like it was yesterday, because the magic of the place still has the power to stop me in my tracks and take my breath away. I felt like Dorothy skipping up the yellow brick road that day. My future was uncertain in this strange land called Sac, but no matter — I was alive and filled with hope and childlike exuberance. I don’t know who loved running & kicking up those vibrant leaves more, me or my little dog.
For the first time in years, I felt like we were finally home.
I didn’t even need to see the roomy apartments in the beautifully landscaped «resort style» complex to know I was already sold. But of course I did. And to my delight, found everything one could ask for and then some. The common areas have two of everything: 2 swimming pools, 2 hot tubs, 2 tennis courts, 2 indoor wood saunas, 2 workout rooms. The pools were critical while we adjusted to Sac’s boiling summer temps (but, oh, those summer nights… heavenly!).
I love my flat. It’s huge and I doubt I would be able to afford such a large space on my own back in SF. The amenities: a great layout with spacious closets, private in-​unit storage/​laundry room with washer/​drier (no more quarters, yippee!!), working fireplace, vaulted ceilings, open kitchen perfect for entertaining, master suite with vanity area, and bathtubs with perfectly angled reclining slopes (splish splash!).
It’s unfortunate so many of my current and former neighbors aren’t of the same opinion that Shore Park is a unique and special place to call home. I do recall a time where Maintenance was less than responsive, but with the arrival of new management I see distinct changes in the quality of staff — all are FANTASTIC: helpful, kind, prompt, always a friendly word and a doggie treat for my pooch, adding to the general sense of community here.
There’s no place like home!

This is a beautiful apartment complex. VERY CLEAN. Gated and safe. Wonderful and convenient location minutes to either Downtown Sacramento and Clarksburg. The staff in the leasing office is very accommodating, polite and resolve issues quickly. If you are looking for a new place I highly recommend Shore Park at Riverlake.

I moved into the Shorepark Apartment complex around July 2012. I leased a one bedroom upgraded apartment for $ 899.00. From the beginning, this apartment felt like home to me. The walls are pretty good for an apartment which makes it quiet which was my main concern.
The people in the complex appear to be pretty friendly who are working and going about their daily lives. In terms of noise complaints, I haven’t heard any.
PROS:
— Fireplace in each apartment
–Washer Dryer
— Large bathroom
–large bedroom
–huge closet space
–plenty of cabinets for storage
CONS:
–Front gate breaks down here and there and there is no access unless you have a clicker, which makes it difficult for 2 or more people in an apartment.
–Some people speed a little through the apartment complex (concerned for the kids that play out there)
For the most part this is the best apartment complex I have lived in. For the right lease price I will probably renew my lease again. (Hey times are tough in this economy).
Pocket I feel is the safest part of Sacramento and the quietest. There are people in the daytime jogging, exercising so it feels like a real community.

Beautiful and Safe Complex
I have lived at this complex since 2011, and I don’t see why this place has such bad reviews. The Pocket area is very quiet and and the complex boarders a river at the back with large parks on either side.
Pros:
Each unit has a washer&dryer, fireplace, patio and dishwasher. All the great amenities longtime renters like myself look for. Of course central air and heating etc.
Each unit comes with one covered parking space for free! And the complex is pet friendly.
The complex has 2 workout facilities on each side and 2 pools.
I live in a 1 bedroom 700sq and the bedroom is fairly large with a big bathroom.
The management staff is decent, better than most in my experience. Always helpful and smiling.
Cons:
They have consistently increased my rent on my last 2 leases, no perks for being a loyal and good renter.
The front gate is always breaking down but gets fixed promptly (no more than a day). Just annoying more than anything.
For the price, which is $ 800+ you could definitely find a comparable apartment but the area may not be so nice.
It’s summer now so alot of kids are out and playing. not a big deal to me but some residents have complained recently.
Overview:
If you like a quiet, safe and beautiful neighborhood, check this place out. If they would drop my rent by $ 100 I probably wouldn’t leave after my lease is up. But they have all the great amenities you would look for in an apartment.
Check them out for yourself! Happy apartment hunting.

I love my apt, But the neighbors make this place totally unsafe.
I lived here from 2009 — 2011. My initial $ 799 lease was only 8 months. Then i signed for another year since that 8 month mark was a bad time to move for me and they raised my rent $ 75. I refused to resign since they wanted to raise my rent an additional $ 75. Be very wary of LOW initial rent rates as it seems they will spike.
I UPLOADED pictures to Unilocal of all the things that went on while i lived here but the OWNERS DELETED them. They dont want you knowing THE TRUTH. They’re sales people. IF you’re not renting they’re not making money.
Ive seen cops out here several times in the past year and they were not doing so called drive-​throughs as the management will say. One time it was clear they were serving a high profile warrant as 7 cars were parked outside in the lot.
I’ve lived There for a couple years. Since the economy dropped off, they dropped the rates. When the rates dropped so did the neighborhood. What i’ve seen:
1) Marajuana plants on patios.
2) 7 people living out of a 1 bedroom,
3) children playing in the street screaming, no parents around,
4) outside lights flickering at night (bad lighting),
5) people speeding though the parking lot, one of those kids is going to get hurt someday
6) dumpster divers (there are at least two different vehicles that do this),
7) cars that dont even move,
8) car break ins,
9) loud music, so loud it was from a building two over and it rattled my stuff inside,
10) 1 bedroom apts that seem to have 3 assigned parking spots (or they’re just parking in anyones spot),
11) saunas been broke forever! never saw them working in 18 months. Always had a sign on them.
12) gate breaks a lot, people dont have gate keys just block the gate constantly, gate means nothing when you can just walk around it.
13) parking spots are small. it’s basically impossible not to get door dings here.
14) no package drop off in the office like most complexes
15) I do feel safe that the cops come often though.
Good:
1) Spa and pool are pretty clean.
2) grounds look great
3) assigned parking (covered)
4) quite a lot of parking
5) gym
APARTMENT: GOOD
I love the apartment. great things about my living area.
1) Gas stoves,
2) full size washer and dryer,
3) nice sized kitchens
4) newly painted
5) garbage disposals
6) only $ 40 flat rate for Water sewer and trash
7) nice sized closets
BAD:
1) all my outlets had to be replaced, or I asked them too since my appliances fall out of the sockets all the time. They were not all replaced the ones in the kitchen never were even after two requests
my bathroom door fell off! yep fell off the whole door.
2) The bathroom cabinet door also feel off
3) my apt smells like cat pee, the neighbors above laundry room leaked into mine, and it let loose all the cat pee from the upper apartment into mine. it was so bad, that when the paint came off the sheetrock was yellow! how gross! I asked for paint from maintenance several times to cover up the scent myself, since I knew it was coming from above. Never got any ended up purchasing it myself.
4) I cleaned the carpets myself with a rug doctor, because after the steam cleaning wore off (the carpet was just fluffed) I could see stains everywhere. It was so gross when I cleaned it myself
5) I used a BLACK LIGHT! and I dont even want to know what happened in the one room. The one stain never came up, and it lights up with the black light. I swear one of the stains was blood.
6) Tons of spiders, but that seems to be an ongoing issue in this area (Greenhaven)
7) Fireplace lets in outside air, cold in the winter and hot in the summer
8) There is no early move out fee, that means if I said I want out and left. I would still have to pay rent here until my lease is over…
9) I am a very clean person and i had a mice problem for about two weeks. Enough mouse traps and the whole family was gone.
I have heard horrible stories from people from both sides of the complex, the bigger then complex the more problems.

The apartments here are nice enough. Not great but fine. I do like the full size washer and dryer. But…
DO NOT rent an apartment without seeing the unit you will move into. The models are great, but when you move into your actual apartment it will be run-​down with lots of little things broken.
When I moved in, there were huge stains on the living room floor so bad that I had them come out and steam clean it. Three days later it was back. When I complained I was told that they had done everything they can.
One of the drawers in a bathroom area doesn’t work. Same story.
My screen door doesn’t go back into its rail and work properly. Again, they «fixed» this when I first moved in but it fell off again the first time it was used.
There is dry rot on the railings and fence around my little patio. They did paint over this recently, but apparently didn’t give the termites an eviction notice.
My fire alarm hangs from the ceiling by the wires. That’s just the way it is.
Communication from the management team is poor. They do not appear to care about residents or treat them with respect. The most common communication you’ll receive is «I’m sorry. There’s nothing I can do.»
Maintenance is half-​assed. When something goes wrong, you have to ask more than once to get it fixed. And they will use bubble gun and tin foil whenever possible. My kitchen faucet breaks regularly and they come out and «repair» it regularly. They’ve spent a fortune on labor rather than spending $ 27 on a new faucet.
Right now I have a leaking refrigerator I’ve requested repairs on twice.
Don’t get me wrong: It’s not horrible. But for the price it should be a whole lot better.

Well, what can I say? The main points should be enough, and then I’ll get into the details.
1. Roof Leaks (picture attached)
2. Poor Management (reasons supplied)
3. Borderline illegal charges,
The following is my quick account of my 1 year stay at Shorepark.
I moved in during the summer. The parking spot they assigned me, was already assigned to another resident. This other resident and I had a small argument over the spot until we both found out it was neither of our fault’s but managment’s.
Our refrigerator, an old one, went out within a month, all of our food went bad (it was during the summer). When they came to replace it, which was during the day when we weren’t home, we came back in the evening to find the keys dangling from the door lock.
During the first rain storm in October or so, our ceiling started to leak, not just in one spot but multiple spots (this ruined a nice oak dresser and the sofa was soaked). After looking at where it was leaking from in the ceiling, you could tell this has happened before in this apartment. When the roofers came to fix it, I asked how many apartments have this problem, he said he was fixing 17 that day alone.
The leaks never stopped, ever. They came back, again and again.
They claimed that we did not pay rent one month, I was given a notice to pay an extra $ 100. I’m an extremely punctual person, and never forget a payment. I went to the bank to get a cashiers check to pay them. When I came to their office to pay again, they said, «oh, we found your check, sorry, but we’ll apply this to next month’s payment» Next month, they said they never received my payment. Took a while to explain to them what happened and that it was their mistake.
When we applied at other apartment complexes, they would call Shorepark to confirm our rental history, Shorepark would tell them that we already resigned a new lease with them. When we signed our lease, the girl who filled it out, wrote in the lease dates on one section as a year in advance. So they took their mistake and made it as if I would sign a 1 year lease, over 1 year in advance?
When we moved out I had my apartment professionally cleaned so that I can get more of my deposit back. It truly was immaculate and the people I paid did a great job. When I left, Shorepark still charged me $ 150 for cleaning, and showed me an estimate of their costs and never a real bill of cleaning, this is the part that is wrong and borderline illegal — Charging an amount when no service has been done, will be done, and with no proof of service or receipt.
I never once complained to them btw, I never really thought they would have cared anyway, I’m not saying your experience will be the same, but this is just my account.
Shorepark is managed by FPI, which has an F rating on The Better Business Bureau website for not responding to multiple complaints, check for yourself,