Toys R Us

They rang us up twice for the same gift on Christmas Eve. We didn’t notice until we got our email receipt this morning. It was only $ 30 but I really hope they reimburse us. That is ridiculous!

Lots of parents looking for help. Not many around. I had to grab a associate that was chit chatting, to help this grandma on a Serious mission!!!
Thanks to Rob, Alex & Kendra —for helping ;)

This location is so close. I’m glad that I don’t have to go all the way to the mall. The sales people are always very friendly.

This location is dirty, and it was difficult to access registry information via the registry kiosk. I came here in search of a baby shower gift, and some toys for my 15 month old son. Upon entering the store I noticed that they did not offer sanitizing wipes for the carts. A friendly worker at the help desk acknowledged my concern and said that they used to have them, but that they stopped carrying them. This is a children’s store! Health and safety should be at the forefronts of priorities for a retail company whose target audience is babies and children. We proceed through the store and are astounded at the amount of flies pestering us. It was gross. I located the registry kiosk and it was very difficult to use. The buttons were not sensitive and I found myself pounding on the screen to get a letter to show up. After about 5 minutes of locating my registry, the list would not print! Paper jam, and not a worker in site. I gave up and used my cell phone to access the registry via safari (should have done that in the first place). Then, I came across some cute plush chairs. I’d been working on a reading nook for my son and thought that they would be a cute addition. We pulled a few down and he sat in them. Moments later, I notice that his eye began swelling up. He had been bitten by «something» in the store, on his eyelid. Now, I’m not the type to place blame on an establishment for something like this but, with all the other issues, I did begin to feel that somehow this was the store’s fault too. How long had those chairs been sitting there? Was the store having trouble pushing product because they have a slough of poor reviews on Unilocal?Anyway, we immediately left and by the time we got home the swelling and redness was markedly better. Thank goodness! But, not really the way you want to spend an afternoon, right? Even minus the last part about the bite, this store needs to invest some more love into it’s customers, products, and cleanliness.

We always go back here since they have a huge selection of toys. We love to stroll around and check for different toys, it makes us feel young at heart. Lol!
I was looking for Lego Classic which seems hard to find. They have few stocks left which made me and my little miss really happy. Their Lego corner has a lot of different themes. I really like how they keep their inventory updated even to toys that are rare to find. For Shopkins collectors, you may want to visit this branch as they have a bunch of packs and play sets for Series 2.
The place is spacious, neat and organized. I didn’t have a hard time looking for the toys that I’m interested in. One concern I noticed is they are a bit understaffed. If I’m not mistaken they have around 4 – 5 small counters and 3 of those were lit and available but no cashier can be found. You have to get their attention if you want to be assisted.

I don’t have kids, and haven’t been in a Toys R Us in probably like 15 years… But little has changed. It was a huge sensory overload for me as an adult… no wonder kids go crazy whenever they come here.
I came in on the off chance that I could buy a gift on a Babies R Us registry for a friend’s baby shower. With no Babies R Us any where near me, and not having planned far enough ahead for an online order, I took a chance. Being the same parent company I figured you could, but nowhere on their website did it confirm one way or the other. Anyway, you can buy Babies R Us registry gifts at Toys R Us. The only downside of this is that they don’t have everything a Babies R Us has. Half of my friend’s registry said «See Store Associate» instead of an aisle number. I didn’t have time to track down a store associate, so I had to pick something I could find on the shelves. Also not helpful: most of the product images didn’t actually show up. And those that did were tiny and grainy. Add that to product names on the printout that didn’t always match the name on the tag or label. So I had to actually match SKU numbers from the product and the printout, something that not everyone may know how to do. Their registry process definitely needs some improvement.

This place is so terrible I’m disappointed about the one star. I know things get crazy near Christmas but this place insane. Ive never seen such a mess none of there items are in the correct place. They have items on display that they don’t even carry. Their front lane manager Tammy has a terrible attitude and lacks any basic customer service skills. After my experience here it made Walmart look good. Next year I will definitely do my shopping elsewhere. I will be surprised if they are even in business.

the lady there name TAMMY she is the worse thing that could ever happend to this store she needs to get an attitude check

This toys r us is unethical with a stupid worker named TAMMY at the cashier area. She doesn’t understand English and is retarded. I don’t usually post this type of stuff but this lady was just not worth my time to argue with her. Long story short, I went shopping here and was going to buy an item, which had the display name and matching barcode to the price tag and barcode on the box. TAMMY wouldn’t honor the price and mistake and kept saying it doesn’t mean it’s the price of the displayed item, if the price wasn’t in front of the item. I told her it was in front of the item and the barcodes are matching. But she just didn’t get it so I left. I will never shopping at this toys r us again. TAMMY is a DUMB cashier/​head cashier or whatever she is, which has caused this store to look unethical. I have always shopped at this location but after this, never again. All in all, don’t talk to TAMMY if you want service go to the store manager.

never order online and do store pick up, i order something online and had it ready for pick up, went to desk or pick up and it was completely different item and sku and everything and guess what the staff says, «well theres nothing we can do bout it» wow! talk bout customer service and the funny thing is they didnt even want to refund me, i go here as a last resort if there but this place has ghetto workers and lots of ghetto ppl come in

2 words, under staff… been here on my lunch break and I’ve been waiting for help for 15 mins. I have a lanyard around my neck and other customers are asking get me for help. Nope, sorry. We’re in the same boat…

The bathrooms here are always gross. Lol never clean also they don’t carry basketball nets for tall courts but they only sell tall courts

Sigh… I remember going to this Toys R’ Us when I was a kid. Unfortunately, it has gone way downhill. Upon entering, everything seemed very unorganized and dismantled. I hate to put it another store on blast, but it reminded me of a Kmart. They have each isle pretty much categorized and colors that cater to boys (blue and green colors) or girls (pink and purple colors). Still I found a way to get lost. When I was there I was looking for pillow-​pets and found myself looking for a staff member. I couldn’t find either. For a Toys R’ Us, I expect them to have a cool item such as pillow pets and to have a vast diversity of them! Eventually I found the section of «as seen on TV» where it was probably about a 10 ft section, that’s it. There was maybe 8 ugly pillow pets. Not quite the selection. Would I come back to here? I don’t know for what reason I would anymore. Honestly, Walmart had the same amount of selection, with way more staff (albeit incompetent– which is better is up to you…).

Looking for the Octonauts with Simone. We found only one book of the Octonauts in the book section of the store. We did find a couple of Octonaut toys and it is just so adorable. Toys R Us has always been the place to go to when you need toys since I was a child. Till this very day, it still is.
There are so much variety of toys. Crafts, favorite characters you find on TV, the classic legos, classic Barbie dolls, make believe set ups like a tool workshop and also FAO schwartz.
THey got everything and they seem to always be clean and neat.
I love coming here. Makes me feel like a kid again.

Toys R Us locations are deteroiating. This branch proves it. Shopping for toys at Walmart or Target is so much better in comparison.
Do yourself a favor and skip coming here. Online shopping would also be better.

What happened to the fun ToysRus? Now I have to wade through 80% of crap and overpriced toys before finding a cool value toy that might last more than a month. What ever happened to their creepy giant giraffe mascot anyway? bring him back

If kids were able to write Unilocal reviews, I’m sure this place would have the full 5 stars across the board.
What’s with all the negative reviews with people complaining about not being greeted when they walk in or the place being a total mess?! First of all — it’s a freaking TOY STORE! Despite all the poor reviews, I personally don’t think this is a bad toy store! I’ve come here multiple of times to pick up a few gifts for my nephew and husband’s cousins. We don’t make this toy shopping experience hard on ourselves — maybe because we know exactly what we’re going to get and not waste our time in there! My last visit here was during Christmas season and yes, this place was a total mess and yes these guys didn’t provide the BEST customer service, but really? It’s Christmas season and these workers are exhausted from having to listen to screaming kids running around all day — so give ‘em a break! The cashier assisting us was very helpful and informative about how to go about paying for the bikes we purchased and allowing someone else to pick them up. (Considering we had no trunk space!)
I’m just glad that there is a convenient toy store around that carries a vast selection of toys that can make any kid happy! When it comes to toys, I think of this store first!

The ten or so times I’ve been to this store it always seems to be a hot mess. The staff is young and doesn’t seem to be concerned with customer service, sometimes even a bit abrasive almost as if they’re being inconvenienced to help look for an item or answer a question.
Unfortunately, Toys R Us just isn’t what it used to be when I was a kid. They’ve either lost the desire to be the superior toy store they once were or they’ve lost interest in providing quality customer service. Maybe they’ve lost both.

Went in here for Christmas shopping and wish I hadn’t. The awful layout gave me the feeling I was being «herded» in a way to maximize sales. Sales people were not helpful nor friendly. Only attention I got was hard sales tactics on warranties. They had a big selection of cheap looking toys and the same «Made In China» stuff you see at Wal-​Mart. Nothing much else. Target had a better selection. Heck, Barnes & Nobles had a better selection.
What happened to this store? I remember when it was laid out like a huge warehouse and the employees were fun and friendly. They need to change their business model back to that and quick.

For whatever reason, when I did search on the net for Babies R Us stores in the area, they directed me here. Probably because they are affiliated stores. Anyway, I went hunting for a particular thing for my sister’s baby shower — A Moby wrap baby carrier.
I walked up to the «service counter» in the baby area where there were two «associates» looking something up on a computer. There was a couple standing there as well. I did not feel like I was being rude by coming up to ask something, because there were obviously 2 people working, and it only takes one person to operate a computer. So I said excuse me…
The two workers looked up at me and didn’t say a word. No, «how may I help you?» or even a «yes?» They were staring at me like I was some sort of alien. I asked my question and the woman stood staring for a little while longer and started walking in the same direction I already looked. I told her that I looked there and didn’t see it — Then she stopped mid-​stride and told me that I needed to go to Babies R Us. No looking in the back, or even going to check the computer to see if they had it. Really? Are you really that lazy?
I refused to give any money to this crappy place… In fact, I hated my experience so much, I am not going to shop at their affiliates either. You suck Toys R Us.