Pundmann Ford Quick Lane Auto Service

Avoid this place at all cost! DO NOT GO HERE even if you break down in front of this place !!! It is really that bad!!! We have owned Ford Trucks over the years and never had such horrible service AND EXPERIENCE. I would not trust this place to service any of your vehicles. The manager there does not care about your vehicle. Example we brought our Ford F350 in for a super simple service (oil change) on a Saturday at 9:30am. He informed us they were backed up about a 2 hour wait and if we could drop off it off that would be better. We said no problem we would run home get another vehicle and we would be back in 10 minutes. We wanted to give him all the information so we could just drop it off when we returned. BUT the employee present was extremely put out said” NAH don’t wanna put you in the system… hell no one else will be coming in today ” we said okay no problem will be back in 10 minutes. we came back with an extra car so we could drop off the Ford we walked in happy to drop off the Truck for this simple service — Well now the employee he said «sorry nope can’t do it ALL booked up have to bring it back Monday » Mind you it is 9:45 am this point and they do not close until 2:00. (note it is snowing I think they were wanting off early). We leave very disappointed in this service. We then call the service manager Josh Doss who was not present during this conversation with the other employee. He says that is NOT what we told you ! He insisted that we said we will just take it somewhere else since they were busy so Josh Doss was lying to us about what we said. Why would we take it somewhere else since we were 10 minutes away … This is the worst service and place you could ever take you vehicle. I will be filing a formal complaint with Ford direct about this because it just perplexes how a good company like Ford would run an operation like this quick lane…