Smith Haven Mazda

Fantastic experience. Buying a used car is typically quite stressful however these guys made it a very simple, no nonsense process. I purchased this preowned vehicle for my 18-​year-​old son and These guys couldn’t have been more professional, fair and nice. GM Bill Ballan, sales manager, Joe and salesperson Dennis were all too notch. Even though I live 50 miles away, I would go certainly buy from them again and will recommend.

I walked in not sure if I was even going to get a Mazda. It was between the 6, an Accord or an Legacy. Saw the deal Mazda had for the Mazda 6 sport lease. You know its almost impossible to get those deals anyway. I knew what I wanted to pay. I talked to John Frisch, aka John Colorado. Very nice guy, told him I already did my research. I had a number that I wanted to hit. He said he would see what he can do. He told me it shouldn’t be a problem. I test drove the car. I said let me check out the other two cars. He gave me his card and said to let him know. I test drove the Honda. Honda could not meet me anywhere near the price. I then went to competition Subaru. I talked to a saleman and I told him that I knew the promotion and I knew what I wanted to pay. He claimed he didn’t have the base model even though online it said they had a couple. I walked out. Next day I drove by another Mazda dealer. It just so happened that a sale manager that I used to know was now working there. I told him what I wanted to do. Gave him my numbers and he got busy so I had to go. I had nothing to lose so I didn’t really care if any of the deals fell through. The sales manager that I knew from the other dealer called me and basically said he couldn’t do it. John from Smithhaven called me and said «are we on?» I said lets do it. It all went very smoothly. Got the deal I wanted. I was very happy. I will recommend my friends and family. Not sure why everyone else is talking about. John wasn’t pushy at all.

BEWARE AND PAY CLOSE ATTENTION AS THEY WILL TRY ANTYHING!!!
We worked with Jon Frisch and at first we liked him a lot. Low pressure, pleasant, laid back guy. HOWEVER, he ended up being quite dishonest. We went in for the internet advertised lease on a specific 2015 car which showed –0– Down. The «real deal» or something like that with a $ 159/​month payment. Great deal! There was only one 2015 on the lot however, but Jon told us on 4 different occasions that the same 2016 model would only be $ 10 more per month, or 169. Great. We got a 2016, wrote up the paperwork after «talking to the manager», signed it for 169/​month. But before we left (we’d pick up the car a few days later) we wanted to verify what we’d need at closing. He seemed to avoid the question, then said it very quickly — like when a 7 year old tells a lie. We said «what? could you repeat that»? Then again very quickly he said, $ 854 + bank fee + tax, tags, etc.
So I asked, what is the $ 854? The ad says $ 854 + tax, tags, registration. He said that’s a down payment. I asked «doesn’t that include the bank fee?» He said no. «Tags is the bank fee». What a LIAR!!! I said the ad says no down payment to which Jon explained to me that he hates the way the ad is written. It’s misleading, etc. He hates that he has to explain that to customers. He was now playing the «good guy». It was still a good deal, but I had a sick feeling in my stomach and I told him so.
We left and I re-​read the ad at home and it was very clear., the ad said $ 854 due at signing which obviously was equal to the bank fee and the first month’s payment according to the small print. So I called Jon back and said that I was so dumb yesterday that I didn’t put those pieces together. He played really dumb and said «gee I guess you’re right. Let me talk to my manager and I will call you back». So he played his little game and called back ten minutes later. He said I was right the down payment, BUT the monthly payment would really be $ 179, not the $ 169 that the agreement was written up for the day before! He said that he made a mistake yesterday and didn’t know that the MSRP of the 2016 was higher than the MSRP of the 2015. C’mon Johnny. I asked him how he couldn’t know that and he said «I did not know that». UGH! So now he was trying to recapture a piece of what he tried to sneak in there the prior day. Sickening.
My point is don’t be fooled by Jon’s apparent niceness. We didn’t want to believe it, but he behaved like the typical car salesman that gives them all a bad name. His plan was to sneak the down payment in the contract and we’d only find out on the day when we’d come to pick up the car with our son who the car was for. Of course we’d just pay it rather than yank the car from our excited child. UGH again. Sickening,
I still gave them 2 stars because we ended up getting the advertised deal which was very good — even if we had to have a stressful battle with dishonest people for 2 days to get it.
Oh yeah… I almost forgot!!! Then as we were at the very last step the finance manager came out with this ridiculous additional monthly payment for sales tax. We wanted to build in sales tax to the monthly payment which would be about $ 15/​month but somehow the finance manager came up with about $ 25/​month! They would try anything to suck those last few bucks out of us. When he was questioned about the math, he said «well, you’re still getting a really good deal!» Can you believe that!!!
PLEASE BE VERY AWARE OF EVERY SINGLE NUMBER BECAUSE THESE PEOPLE ARE SHAMELESS AND HAVE NO PROBLEM LYING RIGHT TO YOUR FACE.

ZOOM ZOOM yourself to a different Mazda dealership. Extremely unprofessional and unfriendly. I was lied to and treated awful. After driving an hour to get there, I walked out after only a few minutes. What a waste of my time. Don’t waste yours.

Bought a truck online and traveled all the way from CA to get it. The Salesman (Kirk Anderson) was easy and professional to work with. I had no problems with the integrity of this agency as the truck was exactly as was advertised and the purchase was totally smooth. I was in and out in less than an hour. …kirk made it a great experience. I have recommended Kirk amd the agency to some NY friends. You can trust them as I would easily do business with them again. And no… I am not a «plant» for this agency… just a real guy who found a good deal online with this agency…

I just want to say that I have never met such genuine respectful and funny car/​business people in my life, I was getting my oil changed and started to speak to the manager Dennis (who was just a pleasure to deal with really) and the next thing you know I was buying a car and getting a great deal which I didn’t even think was possible. He stayed with me the entire process and made sure Chris the salesman was doing the right thing. Chris was also a pleasure to deal with as well. These 2 can bring Smithhaven mazda Mitsubishi to a whole other level if they continue to treat customers like they did me. Dennis the manager is not only sincere charming and good looking but FUNNY as heck. WHAT A PLEASURE…

Go see Joe C– no pressure salesman who is great to work with.

Everyone is very friendly and helpful especially Corrine and Matt. Cant get better service or friendlier staff than here!

This dealership provided the best car buying experience I’ve ever had. The vehicle i purchased from them was the 5^th new car I’ve purchased in my lifetime so I’ve been through this experience. No pressure, very knowledgeable, plus they gave me the most money for my trade in. My salesman Joe, still recognizes me and says hello when I bring the vehicle in for service, how many dealership staff can you say do that after the sale?

Horrible service, our associate, John, did not know what he was talking about and made so many mistakes. Even things advertised on the website, like come in and test drive and get a $ 25 gift card, he gave us the wrong information. I called to follow up and never got a return phone call. Stay as far away as possible!

Our sales associate, John Frisch, was extremely pleasant to work with, as was the manager, Gina. They made the experience painless, worked with us, and when all was said and done, I left with a car without needing to first explore other dealers. Financing was quick and informative. Wonderful experience all-​around.

After visiting three other dealers I came back here because they offered us the best deal on my vehicle. The staff was very friendly & courteous. Frank the sales rep was wonderful and made the transaction process as smooth as possible. It was also a pleasure to work with the finance manager. When I came to pick up my vehicle it was not as clean as I would hope for and they took it back in to re-​clean it with the General manager overseeing it. So far I am very happy with my purchase and hope I will be just as happy with the service department when I bring the vehicle back for maintenance.

I wish I could give them more stars and I wish they followed thru because I really wanted a car from their showroom. I went there on Sunday afternoon, spent couple of hours, took a test drive and sat there for almost 3 hours, waiting for financial office, just to be told, they will call me in AM to tell me when can I come and pick up the car. Monday morning I called 3 times, spoke to people to be told, someone will call back. Well, it’s Tuesday night and still nothing!!! I went elsewhere and bought something else. Very disappointed. Oh well… I guess they are doing really well, they don’t need to please customers.