Smith Haven Chrysler Jeep Dodge Ram

this is a car dealership, and the nature of car dealerships (and car sales, and car salescreatures) being what it is, I can’t really indicate what kind of experience another person might expect to have here; all I can really talk about is the experience I had.
i went looking for cars on… truecar, i think it was called… something like that… and wound up looking at the Chrysler 300 series — one of the cars that’s been catching my eye for some time. sales reps from several dealerships wound up contacting me, and through some technological means i now forget, it came to my attention that one of these reps was a pretty female, so naturally i decided I’d look there first (know this, pretty females of the world: if thou useth not thy prettiness and thy femaleness to thine advantage in the workplace — responsibly, please, responsibly — the only one really losing is you). and this pretty female hailed from Smith Haven Chrysler (Jeep Dodge Ram (Nash Edsel Studebaker Etc. Etc… you know how car dealers are)).
so i went there, and wouldn’t you know it? — it was the pretty female’s day off! oh!!! the old bait-​and-​switch!!!
kidding. i didn’t even call to inquire after the Divine Presence before going down there. :)
anyways, longer-​story-​a-​little-​shorter, another woman came teetering out on heels about three inches taller than anything she could ever hope to walk gracefully on, introduced herself, and teetered ridiculously away to find me another salescreature who knew the Chrysler 300 line better than she. this latter turned out to be Dave Schulman, who would impress me enough to make the sale. smart, real (a quality I value highly and that’s all too rare in automotive salesentities), knowledgeable and able to quickly find the answers he didn’t already know, as well as energetic enough to scamper all over the dealership’s extensive properties in his tireless efforts to help me (he told me they have five lots full of cars (!) and what a bear that can make it to find the car he’s looking for) without being energetic enough to be annoying, Dave was a pleasure to work with.
long story *truly* shortified, when Dave and I parted company, I’d put down a deposit on a shiny new custom-​built Chrysler 300S and told him truthfully, «I don’t know if another man could have made the sale.» I think that pretty much says it all.

Posted my car online and received a quote. Not 10 minutes later does Tom from Smith Haven Jeep call me telling me how badly he wants the car and that they «move cars quick». I explained my situation to him that I can’t accept any lower than the quote and that I live 35 miles from his dealership. I also asked him if he would be able to honor a price from another dealership that I went to for a new jeep. He insisted it wasn’t a problem. I told him I work 2 jobs and I really can’t waste my time. Again he said we really want your car. I drive the next day 35 miles out to this dealership and Tom is nowhere to be found. He’s apparently off today! Another saleswoman approaches me and says she’s going to help me. I tell her what the autotrader quote gave me and that they are listed as a dealership that will accept the car. She takes the car and comes back $ 3000 less. I even listed the car in good condition with every MINOR issue noted and she couldn’t give me a single reason why the offer is less. Clearly just a way to drag people in and hope they are stupid enough to take less on the trade in. Let me be clear, the car is worth at least $ 4000.00 more than they were offering me. I listed every detail possible and also lowered the condition just assuming I would get a lower price. My time wasted because they don’t care at all. And to top it off she said she was shocked at the quote for the new jeep the other dealership gave me. «Everyone’s Savin at Smith Haven»…nope just the dealership who couldn’t care less about other people’s time as long as they might be able to rip you off on a trade in. Thanks for the lies on the phone! Good honest people you have working the customers telling them anything to get them in the door! Do not buy from this dealership! Maybe I’ll be so lucky to receive a generic response from one of the managers telling me how sorry he is and to please call him. So he can try and get me to come in and rip me off a little less or try to save his image. What a joke. Completely insulting.

I came in to get a new lease for my husband. The sales associate was Rich K and the manager i worked with was Paul G. Both were very understanding, helpful and professional. I felt like they paid attention to my needs and advised me accordingly. I cannot speak for other negative opinions here, but I can tell you to come in and give them a chance and see for yourself. There is a sales associate I met who I learned has been at this dealership for over 10 years and has repeat customers every day. I spoke to them while waiting on finance. His name is Mike Horan.
All in all, I’m happy with the way I was treated. My husband is also very happy with his lease!

I have purchased and serviced three vehicles at Smith Haven Chrysler Jeep Dodge Ram. The sales staff are courtesy and very knowledgeable regarding the vehicles they sell and they don’t pressure you.
The Service staff are all pleasant, friendly and professional. The work is always done neatly and on time. I would definitely recommend this dealer for sales and service.

I brought my car here w/​gas leaking from under of my vehicle on Wed., 4÷16÷14. They told be it may not be looked at until Mon., 4÷21÷14. I had to call them Wed. and Thurs. for an update &finally Nick called me back & told me no one even looked at it yet! This is an outrage! Now it’s Sat., 4÷26÷14 and still no phone call. They know they’ve got your car and your stuck! I will NEVER go to this dealer again and will not buy another Chrysler!

A year later, I need another new car. Its a big dealership with lots of nice, new shine Dodge cars. I go back this year to give them another chance. I want to get out of my wifes lease a few months early.
We meet with a senior salesperson, he said its busy for Memorial day so lets make an appointment so I can give you my undivided attention. I say great!
We come back and sure enough, he has multiple customers sitting around, I can hear a customer getting denied credit? What type of place is this where everyone conducts personal information out in the open?
The senior sales person shuffles us off to a younger sales person. They get my wifes SUV appraised and they said: (Are you ready??)
THERE IS NOTHING WE CAN DO. COME BACK IN 6 MONTHS.
I’ve heard the same words last year. What a bunch of A-​hole sales people!
*Mr. Owner, if you want me to bring my paperwork down to see why you couldn’t sell my family TWO cars? I’ll be happy to show you everything. The Dodge dealer 5 miles away gave me a SMOKIN’ HOT deal on a brand new, 2013 Dodge Hemi Durango.
I hate this dealership, the customer service is non existent. They don’t know how to make a good deal for a customer.

I had a more than unusual situation occur when my insurance messed up my car fax, afterwards Mr. Ortolani and sales associate Jeff helped me and my father through a rigorous process no other dealership would. After a quick for what the situation was fix, we leased our brand new dodge ram. I would most definitely suggest this dealership to a family member or friend!

Car Dealer
This dealer is located on the strip in St. James where all the car dealerships are — so it makes shopping for a car somewhat easy as you can just start at one end and work your way down the line.
Having had the opportunity to rent a Chrysler 200 while in another town, I was somewhat impressed with the look of the vehicle and decided to see what a fully loaded version would look like and cost.
The sales guy that approached me was knowledgeable and took his time explaining the vehicle — and more importantly let me take one out and sort of beat on it to see how it handled, accelerated and stopped etc. For me it is important to be able to more the car from here to there in a flash and stop on a dime.
The car ultimately did not do it for me, and I never felt any pressure to buy something –which is the best way to approach me at a car dealer.
I see this place gets many bad reviews so maybe the actual sales end of it would have been unpleasant but for me, I thought they did a good job on the initial contact and test drive.
Your call!