Hirte Transfer & Storage

ZERO STARS
I contracted service for my move four months in advance. I was promised the sales rep that I would have one driver, and that my furniture would stay on the same truck. Shortly after my contract was signed, he was no longer employed by Hirte. I was promised by the owner, Maggie Woods, she would be with me all along the way and I could expect great service. I was concerned and let Maggie know. This was her email to me
«Hi John, I understand your concern, and it is quite normal for me to take over at this point. I assure you that I will take good care of you! As the owner of Hirte, it’s my job to make people feel comfortable with us. I’ve got all of the notes for your shipment. And we will be in contact prior to your move date to make sure that everything is still on track for you. Please do not hesitate to contact me!»
Twice I email Maggie in this time frame and both times she was out and responded a week later. I explained my needs, moving from MN to NH. She said she could not give me a delivery date, that there would be a 14 day span. In writing, I explained I needed a firmer date. They were to pick up on May 27, the day after Memorial Day
On April 29, I sent this email to Maggie
«Thanks, Maggie. I understand travel, I am on the road a great deal. With that said, from a customer point of view, I am a bit nervous I am dealing with a one person office.
When I booked this with Chris, I explained to him that I could not accept delivery before June 1, but I will now be in NH the evening of May 30^th. If the driver shows up that day before I arrive, I will need to have someone else at the house to receive my goods. We will need to work this out as the time nears, but I am hoping that I do not need to wait until the truck is loaded until I know when it will arrive. I would think before that point you would know how many loads you have scheduled and what the route is. «
On the Friday before (May 23) I received a phone call confirming my pick up for Tuesday. I asked for the delivery date, and was told they could not give that to me. I then called the corporate office in RI, the Arpin offices. I was transferred to Joe (VP of Customer Care) who never called back. I called again, to be told he was gone for the weekend. This was at 3pm.
I then called the local office back and was told that she would send me the email with details. This is what I received.
Driver will be loading this shipment off your dock on ⁵⁄₂₉. Driver will complete loading all his assigned shipments on ⁵⁄₃₁ in NE. I will then be able to give an estimated eta to destination in NH. The allotted delivery spread is 5÷30−6÷10.
I called back as they were now bringing my goods from Minnesota to Nebraska, then to New Hampshire. She said that she could not confirm how many times my furniture would be moved on and off of trucks.
I called another company on Friday afternoon, and was able to get a confirmed dates of pick up and delivery, with one truck.

First military move. Majority of our items, high value and not, just thrown into boxes with disregard including military items. My dress uniform was chucked in a box (not a hanging box when it was already on hangers) and even had an unwrapped cleaver put on top, important military paperwork I had set aside was used just thrown into boxes ruining many of the copies. Heavy items placed on top of electronics. Blue ray and cable box put on bottom of a box, not wrapped, with all movies an a few random items put on top. A butter tray was even wrapped in two pieces with butter still in tray. Very poor paperwork was also kept, they listed 3 items on our high value list which is very inaccurate. Such disregard for others personal property is very unprofessional. Do not uses and if you undergo a military move, warn them about this company.

No Stars. I used arpin for a cross-​country move, prepaid, insured full value. Maggie was great on the sales and promised scheduling updates and I had to chase information every second across the country.
The packing team that put my items from storage unit into truck causeddirreparable damage and showed great disrespect — dumping my American flags that were on my grandfather’s coffin into a Cardboard box, repacking things I had bubble wrapped and carefully packed and packing them poorly In their own boxes, without padding. Fine joinery furniture, carefully packed, was delivered with scratches and other damage. I could go on and on and on about the disrespect shown to my belongings insured at full value, again, to no great purpose.
When I filed the claim and sent pictures and make multiple phone calls to arpin, Maggie specifically, I was met with a avalanche of paperwork. Maggie thenexcused herself from the process. A claims adjuster came out and affirmed all damage that I reported, telling me that all the marks on my pristine suede expensive sofa were a result of pushing it through doors, And that I «would not believe» what he had seen. My expensive leather and steel barstools were stacked on top of each other in a box, scratching them irreparably. The joinery furniture, Thomas Moser, was dented, scratched, and there were puncture marks even though they have been wrapped by me in bubble wrap. This damage, which would require a fine woodworker to repair, was noted by the adjuster. Arpin asserts these pieces were already damaged at time of pick up. Bullshit.
Two weeks following the adjusters visit I got a settlement letter from yet another entity, offering me $ 1800 for the damage. Said damage is in the $ 20,000 range. I have no recourse, owing to the multitude of entities involved in the process, And I am forced to proceed with lawyers, independent adjusters, and a long process. I heartily recommend you stay away from her hirte movers, Arpin Van lines, and find somebody else.

I’ve moved several times cross-​country and have used Arpin previously. During a very critical time to move from Minne to San Fran — I called, scheduled a home visit, confirmed with Hirte, Maggie to be specific, to visit my home and help coordinate the cost, packing, loading dates. Everything asked. What happened is that I flew back to meet them, they didn’t show up, when I called for Step 1 in their process, they said «oh, I thought that was next week» and then proceeded to tell me «well, we just got a memo that says we are too busy and it might be sometime 30 – 60 days from now you would get your belongings». My advice is if they can’t manage their own scheduling visits to get the process going, then can’t manage the way they logistically scheduled moves, hell no I’m not trusting them with anything in my house. Spare yourself and call Allied Van Lines — they do what they say, communicate, and show up as promised throughout the entire process.