Campus Bridal Shop

Even though I called ahead an made an appointment to come in and try on a bridesmaid dress, the owner was finishing up her lunch and made me wait downstairs on a bench until she was done with her meal. I waited ten minutes past my appointment time. I should have just left then.
When she finally decided to help me, she was extremely short, rude, and pushy. My mom, who accompanied me on the visit, normally gives everyone she meets the benefit of the doubt, said she couldn’t believe how horrible the lady was and made sure I wasn’t going to buy anything from her.
I have no idea how this place is in business. Avoid at all costs!
I went to Bride n’ Formal in Monterey. Nice lady who was very helpful and gave me a great deal, better than the deal all of the other bridesmaids got at the shop they went to in San Diego.

If I could give it a zero star rating I would.
No bride, or any woman should go here to shop. There are way better places not to far from Salinas, (PG) who are actually pleasant, helpful, and lovely people inside and out. I’ve never met someone so judgmental who wasn’t in Highschool still. You might as well have told me, «we only carry sizes 1,3, and 4. You could try Sears.»
C U Next Tuesday.
;)

Just look at all the negative reviews! Not a single positive review. Not one! I wish I had checked this out first. This woman is horrible to her customers.
My friend went looking for a wedding dress and came home in tears. She had not read the reviews here first and wish she had. She’d been having trouble finding a dress that looked good on her (she is not a size 4), and the owner wouldn’t give her the time of day. All she said was that she couldn’t help her. Didn’t even try! Didn’t even look! As though my friend were so ugly that she already knew there was nothing in the store that could possibly look good on her. I never imagined that there was a person out there who could be so mean to a lady looking to make her wedding a happy occasion.
There ARE other places to go for a wedding, bridesmaids, or Quinceañera dresses. You don’t have to drive to San Jose. There is Ema’s on Main and there is Bella’s Bridal at the mall and there is A Touch of Elegance in Watsonville. You do NOT have to be limited to suffering at a store where the owner is so horrible to her customers.
Even if it is close to your wedding, these other places might have a good dress you can get off the rack and have fitted to you. There is no reason whatsoever anyone ever has to feel that Campus Bridal is their only option.

Extremely unhelpful!!! Store was hot, lady was rude and did not seem to want my business. Would never recommend them.

i gave two stars for their veil selection. I bought my veil here and was a good price and large variety.
BUUTTTTTTT…the costumer service was poor. like all of the reviews say she is not pleasant to work with. her bridal gowns are completely outdated. some of them look like they could be from the 80s. she has two levels but dont let that fool you. i looked through the collection of dresses in about 2 minutes. she has a some bridesmaid dresses but she was so unpleasant to work with and its crazy that she has been there for so long. if you walk in looking for dresses and want to try some on, she will freak out. she scolded us for not making an appointment when we were looking for bridesmaid dresses. dont waste you time!

had to choose a star but would not even deserves one! please dont waste your lovely time here! bad service, rude workers, owner very very unprofesional its better to go to n. main st emmas bridal small store but so worth it or drive to san jose or even the small bridal stores in alisal st

I also wish I could give this place a zero. I came here before my wedding, saw the negative reviews and still didn’t heed them… That was a mistake. I ended up buying a dress here as I was very close to my wedding. The owner was very rude to my friends, co-​workers and myself. My boss even sent her an e-​mail because she was so shocked by the rudeness we experienced.
I scheduled a tailoring session and a week before my wedding, the owner cancelled the appointment without letting me know! Thank goodness I found a tailor in Santa Cruz who was amazing given the short notice.
Don’t make the same mistake I did.
DO NOT SHOP HERE. Why take an unnecessary risk with the special events in your life?

If I could give this place a BIG FAT ZERO I would! I got married a year ago and bought my beautiful Maggie Sottero dress here… the customer service was crappy!!! But because it was the only bridal shop I knew of that carried that dress I still bought it here… let me start with the sign that is at the entrance on their display case it read «no strollers» I have 3 children so we left the stroller outside. At the moment i thought ok its fine its a small shop so i understand. Well now im back here with my niece looking for a quinceanera dress and bring my children along… to my surprise the sign now reads «no strollers, children must be seated outside» WTF!!! Luckily my children no longer need strollers but now they couldnt even go inside the store. My first thought is that this lady doesn’t have any children to bring joy to her life… she doesnt have anybody else here but us and she is still rushed and busy… her customer service sucks! She doesn’t interact with the customers she just handed my niece a stack of magazines to look at and told her to go through those and then she’d hand her another stack… really? I dont recommend this business or this person to anybody!

Absolutely the WORST bridal shop I have ever been to! When calling to find out if she carried samples for the brand of bridesmaid dresses I had chosen, her response was «ya, but not very many». So I asked how many she had and she said «I don’t know, 2−4»… ok… so then one of my bridesmaids called to see if we needed to make an appointment… she implied that we did not need an appointment and acted if she was stupid for asking. So this morning two of my bridesmaids and I went to see the «2−4» dresses that they had… better option than driving to San Jose just to try the dresses on. The lady behind the counter was even RUDER than she was when I spoke to her on the phone! Her first question was «Do you have an appointment??» ummmm… NO you told us we didn’t need one. So I tell her that we would like to see the Alfred Sung dresses and she proceeds to tell me she only has like 2. which I already knew… So she grabs 2 dresses off of the rack and gives them to my girls. So as they were trying on the two dresses, I look through the rack and proceed to find almost 10 Alfred Sung dresses??? Was she going to tell us that she really did have more than 2??? So I start grabbing them for my girls to try on… then she shouts over that «you can only have 2 dresses in the fitting room at a time»… I think she was just mad that they were trying on more dresses… she offered to help us when she was finished with another customer, but she never did help us! She had a HORRIBLE attitude and ZERO customer service skills! How this woman gets any business is a mystery! Don’t waste your time or money here!!!

When I was a little girl, my parents would drive down W. Alisal St. on a daily basis. I sat in the backseat and prayed they would slow down by the bridal shop so I could see the details on the window dresses. I remember saying, «When I get married, I’m going there for my dress.»
I’m 25 and engaged now, and the first place I went to look at dresses was Campus Bridal. The memories and feelings from my childhood flushed in when I walked into the shop. My friend and I walked to the counter to meet Theresa. She was busy and multitasking with 3 customers, so she came off rude. She asked me what designer I wanted to go with, honestly, I had no clue of any wedding gown designers, so I admitted I didn’t know of any. She requested we look at her website for the designers she carried so she could further assist us. I asked her to take a look at gowns I was interested in from magazine cut outs, perhaps she had something similar… with a hurry she pointed at all three pictures and said, «No, no, no. I don’t have any of those dresses because I don’t carry that designers gowns.» Unfortunately, Theresa and her lack of customer service, made my shopping experience for a wedding gown very unpleasant. Perhaps my expectations of Campus Bridal were set to high, but either way, I’m taking my business elsewhere.

I’ve had to buy two bridesmaids dresses here — both times, I was less than impressed with this place. Unfortunately, they were my only option. The dress was picked and rather than drive all the way to San Jose, I came here. The owner was nice enough, but always in a hurry to get rid of you. Each time I’ve come here, I never know what door to enter… upstairs? downstairs? Pick a door and stick with it. The store is clean enough and I was able to get in and out quickly.
The last bridesmaids dress I got there a few months ago, when it came in I knew it would probably need alterations. Unfortunately for me, she declared it a perfect fit, in a big hurry and the dress was so tight I was miserable all night and had a blister in one side where the boning in the dress dug into me. So annoying.
I hope I don’t have to get another dress here… I think next time I might just drive to San Jose. Not worth the price.

I agree with Reese H. The manager/​owner, Theresa, was not helpful at all, and rude. My Mom was interested in ordering a dress but was so put off by this woman’s attitude that we will go out of our way to visit another Campus Bridal.
Don’t waste your time here.

It’s too bad that one star is the lowest rating possible, especially for this bridal salon. The store was empty, the store owner was on the phone with a personal phone call when she ended it, she looked over her glasses at me and wanted to know why I was there. I told her I was starting to look for my wedding dress for next year. She immediately tried to point me to the Mother of the Bride or bridesmaid dresses. I told her no, my wedding is going to be semi-​formal to formal and I want a gown. I pulled 4 dresses that I wanted to try, she put two in the room, and told me that they would be too big but to hold them by the waist to get an idea… I tried on the two dresses by myself with absolutely no help from the store owner. Wasn’t offered to have the other dresses brought in; won’t be going back.