Quest Diagnostics

Make an appointment! Never come without an appointment! Be on time! Bring your ID and insurance card! Don’t expect anyone to engage with you, there are no pleasantries here. But, they get the job done. It seemed phlebotomy has no time for small talk.

I have gone twice to this place. Each time when they open @ 6:30 am. They take forever to get the ball rolling. Both times it was about 30 – 45 minutes wait. The first time I was 2^nd in line. Next time I was 5^th. They sit and chit chat when they get started. They are very inconsiderate of others peoples time. Obviously wouldn’t go back if I didn’t have to. But honestly LABCORP is not any better.

Phlebotomists are top-​notch. Excellent, practically pain free. However, today the line was literally out the door at 9:45 am. Left and made an appointment for N. Salinas location. That’s a whole other Unilocal review.

On the plus side, I choose Quest for my labwork because I like their phone app. I can view my test results, that comes in handy when I’m at my doctor. The phlebotomists are usually pretty nice. On the down side, make an appointment! If you do, you will only be stuck waiting about 45 minutes. If you don’t, I pity your wait. This place is always full. They do have Saturday appointments, so I come here so that I don’t have to take time off work. Bring something to read or make sure you have a good data plan… or you’ll be bored waiting.

Gosh, rude front desk, extremely slow, made me want to take over and help them draw blood. DEPRESSING atmosphere.

honest review: the phlebotomists know what they are doing here and are fast at it. The same with the paperwork. The only negative AND ITS A BIG NEGATIVE is that the wait time is very high. I haven’t found a time where I didn’t wait at least 45 minutes to be seen.

Staff seems very friendly and helpful. Appointment time ran about 30 minutes behind. I wouldn’t recommend coming here unless you have an appointment or half a day to waste.

The waiting room is full every time… where does my insurance money go? Obviously not to staff health care facilities

The wait is long around an hour while I was there. Service wasn’t too horrible. They Made sure all paperwork were in line. Had people in order. Mine was drug test for a new job. Older pinay lady helped me she was very helpful. Explained to me that the technicians have to do all their own work from front desk to back office. So it takes a toll as they have personalize service with each clients so time does get affected. For my drug test it was fast. Be sure to make appointment otherwise you will have to wait like I did for 1 hour

This lab has got to be the most unorganized business in Salinas and that’s saying a lot! Whether you have an appointment or not you still have to wait because they obviously have no idea on how to schedule. Their phone system which is automated is almost as rude as the people that work there and again that’s saying a lot. If there is any other lab you can go to I strongly recommend you do so. Let this lab go out of business sooner rather than later. By the way the people that work here are very smug and rude. Obviously this is a negative rating.
A very disappointed Salinas residents!

If you can, go to any other quest. The monterey location is far better with wait times and is managed much more efficient and the whole process is much more «pleasant». The waiting room was literally crawling with children under the seats and loud, chatty peasants.

The big thing is to make an appointment. If you don’t, I hope you have a couple of hours to spare as there is always a line and only one or two staff. If you do make an appointment, it turns out to move fairly quickly.

UPDATE:
Regarding 11÷13÷14 review about rude treatment where I was told to sign in and wait… and samples were lost. I got a call immediately after the posting from the District Supervisor who was very helpful and is addressing the issue for me now.

Despite the negative reviews, I went here anyway without an appointment. When I arrived there were already three people waiting ahead of me. Regardless, I was in and out in less than 20 minutes. The guy that drew my blood was pleasant and professional. I was very pleased with my visit.

This place is ridiculously slow. I can’t believe the wait and it wasn’t even busy. Staff not so friendly… in fact i was disappointed to see an elderly patient treated poorly without patience. I will drive to Marina’s Peninsula Primary Care in the future. Pretty unhappy and frustrated with this place. Stay clear if you can.

As you can see in the picture this place wasn’t busy and the staff wasn’t friendly at all. I had never been here before and they just didn’t have a routine down on how to process there client. Pro labs much better and efficient. You can treat your clients better.

Nice staff & competent, but so badly managed. Waiting times are terrible!!! Even if you have an appt, you’ll be lucky to get in within 30 min of arrival time. One woman today with an 8a appt… got in at 8:34. I was there a full hour. No magazines or papers to read.
The waiting room was packed. I don’t go often, but there always seem to be extremely long wait times. An hour for me today to get in for a 2 min procedure. One patient who was supposed to have a draw every hr had to remind them that the hr was past and he needed to get in. The clinic staff does everything and have to stop drawing blood/​etc to process paperwork, answer phones, and answer questions. Finally about 8:30, an office staffer/​assistant seemed to show up. or maybe a manager checking on the overworked staff?
Meantime, several people walked out after waiting 10 – 30 min. At one pt, all chairs were taken by elderly, pg, and disabled. People were standing waiting. One man with a cane said he would have to go somewhere else. He couldn’t stand for long periods.
All they need to do is hire part time help (qualified students??) 7−9a to process paperwork and make copies of insurance, etc.
Instead one has the impression that management is keeping staffing to a minimum to maximize their profit, not caring about patients or their overworked professional staff. Nice and clean, but the management is third world.