Quest Diagnostics

Been here for an hour, guy who just came in was seen before us. The ONE person who seems to be here said it’ll be just a minute, 45 minutes later I’m still sitting in this empty lobby. Pretty slow place, but it seems like a big office with only one phlebotomist. Go elsewhere.

Great place! You have to wait at any lab, nothing out of the normal. Crazy, packed parking lot. Didn’t wait terribly long and the phlebotomist has many years under her belt, she was very professional and friendly. Glad I came here and especially glad they are in my insurance network!

This was my first time here, I made an appointment 8:15am but got there at 8:22 because I got a little lost. I just recently moved to Salinas so I’m still not familiar with the area. The front desk girl was so rude. She did not asked if I had an appointment just told me to write my name down and took a copy of insurance card. I figured since I wrote down my appointment time she would notice. She called the person with an appointment after mine, so I went to tell her I had an appointment. She asked my name. She checked and right away she said «well you were late cause I checked and I checked at at 8:20 and you were still not here» I told her yes I got here at 8:22. She said «well that’s considered late so now you have to wait». I completely understand I was late but I did not appreciate the attitude in her tone. I asked her if I could make another appointment instead she said «sure». I was like «ok can I make it here?» She just seemed so annoyed that I even asked her. So I just asked for my paperwork back and left. Again this was my first time here so I was not sure if the only way to make appointments was online or by phone. The girl’s whole demeanor was just bad. I made an appointment at another location. Hopefully, the staff will be more welcoming and helpful.

Make an appointment on their web site, got here 7:20am waited till 8:30, Tech very polite and knowledgable, will remember appointment next time.

Is it possible to give this place 0 stars?! Rude service, 3 technicians were unable to draw my blood in a combination of 2 days… Oh yea, and major bruising on my arm.
OUTCOME: Technician asked me to go to another lab for the drawing of my blood.