Benefit Brow Bar at Ulta

The WORST customer service! I needed help with a product and had to basically beg a sales rep. to stop doing her own make up to show me where the product I was looking for was! Then instead of helping me with the product she pointed & says «here it is» and walks back to her make up mirror to finish her own face! UNBELIEVABLE! Your job is to help others not yourself. Then when I managed to hunt down another sales rep. for help she didn’t know anything about the products. If it were not for needing this product I would have taken my money elsewhere & I remembered why I don’t shop Ulta! — Especially the Salisbury location! Shopper beware!!!

Typical uncaring employees. No one asked us if we needed help. I wasn’t expecting outstanding service but just service and didn’t even receive that. I hate that the cashiers don’t ask if I wanted to use my points. She just hurried me along.

I have been to multiple different brow bar locations, but this is one I will not return to. The «brow expert» on staff was nice enough, but I left in a ton of pain. Now we all know an eyebrow wax is never a truly comfortable experience, but this one was an experience I have never had with Benefit. First off, she was so rough! The wax was cold so as she was applying it to my skin she kept bearing down and pulling my skin and only rubbed across the strip once before ripping it off. This continued for at least 25 minutes, the same spots were waxed a couple of times which should never happen. Then before she let me see them she filled them in and covered them all up and put some sort of benefit toner on my freshly waxed skin. I have had them apply a soothing aloe solution but never an alcohol filled toner. Needless to say that felt like acid on my skin and almost brought me to tears. She then decided she should show my what she had done. She gave me the mirror and pointed out that the skin between my eyes, right where my glasses sit, had «lifted’ as well as the skin under my right brow. Which in my terms means that it had been ripped off! But in her words, «it’s no big deal, they still look awesome!» Really? Then as soon as I was done she was in a hurry to run off to the back. I had planned on doing some shopping there today, but I was in to much pain to do so. I really hope that this keeps anyone else from having this same experience.