Bedrosians Tile and Stone

This place lacks customer service. I was switched to 4 different sales reps within my first 20 minutes of being here. The first rep has only been on the job for 2 weeks and was of little help. The second rep wasn’t much better. I asked for a sample and waited for her for several minutes to find her gossiping with another staff member about another staff member. When I approached her she continued talking with the other employee like I wasn’t even there. Finally when it was convenient for her to finish her conversation, she said she was going to get someone else to assist me, because she didn’t know much about the type of stone I was looking for. The third rep was great and very knowledgeable. I believed she worked in the design center. She took me around and helped me pick out some great tile. Everything we looked at she said was in stock. As were talking, we were soon interrupted by a lady named Christi who was now going to be helping me. From her forced fake smile, I knew it was time to leave. She was rude, lifeless and seemed like she hated her job with a passion. We finally get to checkout and come to find out, everything I needed was out of stock. To make a long story short, I was not impressed of the lack of customer service as well as the employees not being knowledgeable about the product. I highly recommend Arizona Title! They are wonderful and don’t charge for samples.

Excellent Customer Service. Mariah, was very helpful, provided insight, and demonstrated a professional sales etiquette. Highly recommend this place. Straight to the point, and quality material.

Just wanted to let you know if the excellent customer service provided by the staff here. In particular was Cory who took us under his wing with patience and lots of ideas and advice. The selection is outstanding, and there is a price point for everyone. Highly recommend! There also open on Sunday’s.

Great service! Very friendly! Beautiful and large selection. We will be ordering our backsplash from here… after we decide which one! Lol

They were so amazing! Incredibly helpful and patient! Theresa had excellent customer service! We went to Contempo Tile earlier in the day and they were SO SO rude! What a difference with Theresa, her advice and knowledge was unparalleled. We’re building a 5700 sq ft home in Park City… you’ve won our business!

I am in the middle of remodeling a condo I purchased. It is completely gutted and needs everything. We started putting together the bathrooms and my son sent me to Bedrosian to chose tile. It was so overwhelming trying to figure out where to start and what colors to chose but the people at Bedrosian made it a fun experience. Not only was everyone I met extremely kind but I dealt with Corey and theresa. Who went the extra mile for me.
Corey helped me with my order so that it was perfect — which meant he worked hard at taking the order off my son’s credit card — my son picked up the order for me and I had not paid for it – and putting the order on mine.
He took tile out of my car that needed to be returned and he stayed late to finish my order so that I could get my tile in time to finish my bathrooms early. He did all of this without a hint of irritation. He treated me like mine was the most important order taken that day. I felt very taken care of with him
Theresa helped me with color choices and took down or brought out every piece of tile I thought I might like. She was gracious and wouldn’t let me help her put things back. With her help and sense of humor I will have two amazing bathrooms.
Thank you so much Corey and Theresa I couldn’t have done it without either one of you. I hope they pay you what you are worth!

Overall, good selection of tile at decent prices. In addition to all the displays, Terry helped to create a custom combo of tile that I wouldn’t have thought of on my own. Love the way it all came together at home.

This is an update to my previous review. Since the review I was able to contact the corporate office. They were very intrrested in my problem and followed through to make sure it had been resolved. I was able to get a refund of the freight charges, that I felt I should not have paid.

I love this place. Becca was so helpful to direct me to items that were in my budget. I will be going back!