Megaplex 12 Theatre

This is the worst business! Went to watch dead pool and they charged me for all 7 tickets plus my own twice! When I realized and called to have this fixed the manager stated I still watches the movie and all he could give me was free popcorn, then refused to answer again. Called the valley fair at the gateway and the manager gave me a number to their accounting office that began with a zero! I asked her 3 times of this was correct and she claimed it was. Obviously it wasn’t. They refused to help me and I had to go to my bank. Thank god for discover cards policies I was able to be reimbursed. Very disappointed! Had been a loyal customer for 3 years as well as all my family. Never going back again!

I like this place. It’s in a great location due to the outlets right outside of it and there is a lot going on right around it. You even get validation for parking so it’s cheaper to park if you go watch a movie, so that’s pretty awesome.
I thought this place was clean and the workers were all nice. It has a lot of great options for snacks and they have the coveted drink dispensers that you can choose all the different flavors of the best sodas. I love those! It’s nothing more than any other Megaplex. The surroundings is what makes this one kinda neat.

Came here to watch the big short on Sunday night. The theater wasn’t that pack at all. The staff here is super friendly and helpful. Here is a quick tip, if you are thirsty and don’t want to pay for the expensive bottle water, they offer water cups here.
The only thing I would say is that this megaplex is a bit old. It’s time for a remodeling of the seats. My seat kept moving, it was like if I was on dbox seats. The seats aren’t that comfy also.
All in all, they are your typical theater everywhere with great popcorn.

Back in 2001 when The Gateway opened, this theater was something to marvel at. I still remember seeing The Fellowship of The Ring when it first opened, when the Gateway was only pedestrian traffic, no cars.
14 – 15 years later, this theater is okay but is most definitely showing its age. The staff here is still very friendly, but the whole place feels very very dingy, and oddly dark and dirty. It just feels like it could use a big facelift.
The concessions are also very mediocre-​the popcorn is pretty bland and flavorless. They sell a weird thing for 50 cents called a «mega bowl», that is basically a plastic «lid» that doubles as a bowl to share popcorn in. Not a bad idea, but just an indication of the funky way they do things.
Seats are very comfortable but theaters can be small-​we saw Star Wars in 3D the second week it was out and were in a pretty small theater considering how big the movie is.
Overall, the Megaplex at the Gateway is really just okay. If you’re shopping around Gateway and want to catch a flick, it’s not a bad option. But there are also better overall options in SLC.

I came to see Star Wars, and the IMAX screen is amazing, but sadly, this theater has no problem admitting several babies/​toddlers/​preschoolers to a popular PG-​13 film! When a baby cried for 15+ minutes, nothing was done. When kids were running around, again, nothing was done. Throughout the movie, the back of my chair was kicked and I had to turn around several times before the parents got that I wasn’t pleased. I’d rather pay more for a theater that would dissuade parents for bringing their children, it’s simply not fair to those of us who paid for a sitter. Sadly, there’s no Unilocal review to be made for some Utahns parenting style…

Very nice movie theater with fast service. Recommend buying tickets and concessions from the kiosk. Lightening fast and you get your food fast. Why don’t all the theaters have you fill up your own drink. Send to support the process greatly.
Theaters were large and seating was clean. Overall a great place to see your favorite movie.

Wow, this place isn’t what it used to be. It makes me sad to see this place in such poor condition. My husband and I came here for a matinée on a weekday. The place was so dirty and only one of the soda machines had ice. The theater seats here are way too close together so you don’t have enough legroom plus the chairs are way uncomfortable.
I love Megaplex. I’ve got my MegaCup and MegaRewards card and I’ve always loved my experiences at different locations. However, we would avoid this one in the future unless they did some remodeling.
The plus side of this place was the employees were super nice and you can still reserve your seats ahead of time.

Clean place — kind of a ghost town. Which is nice to have the theatre to yourself. The girl rocked at making our popcorn. I like mine fresh and layered with butter and she did it awesome.

I have used this movie theater once during my layover in SLC and it was a pleasant experience. It is pretty much empty during matinée on weekdays. $ 7 for matinée and you can pick your seat on the ticketing computer. The facility is nice and has stadium seatings. Nice workers as well.

I went to see Antman with a tremorFX seat here and absolutely loved it! The responsive seat shakes really enhanced my viewing experience and would buy one of these seats for any movie I’d see here, it really was a great experience. The usher taking tickets was very friendly and provided quick, thorough and concise instruction as to how to get to my theatre. While the concessions were expensive, aren’t they always in movie theaters? No big deal, I still had a great time and will definitely coming back.

They checked our bags! I never wrote a review on a movie theater but felt compelled as this place was so top notch. We bought our tickers, picked our seats and got goodies at the concession counter. Great service, seats, sound and theater.

I just found this theater to be a bit odd.
Although we were one of four small groups in the theater at the time, we had to pre-​select assigned seats when purchasing our tickets at the concession stand. Is this normal practice for Utah? Once we got in the theater, we didn’t like the view and moved — but were approached and asked to either change our assignment or move back to our assigned seats (seriously — the place was almost empty).
Our next problem was that one person in our group needed hearing amplifiers, and the set she was given didn’t work. I brought them back and exchanged them, and the second pair was also inoperable. When I returned them after the movie and let them know that neither pair worked, I was shooed away with a coupon for a free medium popcorn. Huh?

Out of the Megaplex’s in Salt Lake, this one is my least favorite. I know it’s at the Gateway Mall, so parking has to be in the garage, but you shouldn’t have to pay a dollar for an hour of validation for parking after paying close to ten dollars a ticket. This theater needs a heavy face-​lift so it’s not as dark as it currently is in the lobby along with their hallways and the glass in the concessions. They might possibly be starting a renovation seeing how the seats in most of the theaters have been replaced, I sure hope so. The rest of the theater is pure Megaplex though, from their food choices to their rewards program. There is a reason Megaplex is my favorite chain in Utah, even if it’s not their best location, you can still do much worse.

It was Team Night, so me and the coworkers flocked to Megaplex 12 to catch «The Kingsman!»
Movie theatre looked like any other I’ve been to, nothing special — but the movie was great (watch it if you haven’t) and I definitely appreciated the springy recliner seats, so props to that!
The major reason I plopped down 4 stars instead of 3, was the fact that you can pay a convenience fee of $ 1 MEASLY dollar and get an extra hour on your parking ticket! Thus, if you come watch a movie, bring your parking ticket, pay an extra buck, and tada — you can get out of there for pretty much nothing after a movie and food/​drink (as you were already planning to). BAM!

I saw a matinée in this theater today. Didn’t have any concessions but they have the freestyle coke machines which normally would entice me to come back.
I love their high back seats and the sound was great but they leave their side lights on during the whole movie, I could actually see my hand during the movie! I like pitch black and that is what I’m used to. They need floor lighting along the stairs and that’s it. Tried to say something to the usher but they didn’t care and have no power anyway.
Another thing that is beyond their control is the gateway parking. They are already struggling for business as is and yet you still need to pay to be validated although you are spending money with the tenants.

I like that Megaplex offers pre purchases of tickets! The convenience fee is only $ 1 or so per ticket, and you get to choose your seats when you’re buying them. It’s a huge time saver since there’s no need to wait in line. You just print your tickets out at the kiosks with your confirmation code — super quick and easy. The theaters themselves are clean and comfy with state of the art sound systems, and there’s parking validation available.

First day in town and we had to catch a flick before our hotel check-​in. We saw Gone Girl at the first showing matinée. Guess how much the matinée price is at this RESERVED SEATING theater? $ 6.75! Yep, For the price of one reserved L.A. admission ticket one can get two here. Did I mention it’s reserved seating? Ballin’!
When it was time to leave we saw Dracula Untold and the prices also the same. I noticed that they also have the «TremorFX» sound system built into the seats and decided to try them out for an additional $ 6 for both. It’s lame. We hardly felt anything outside of the seat being bigger. Don’t bother with this.
In any event this theater rocked, is efficient as hell, and has a rocking sound/​video system, and reserved seating option. I’m sure we’ll be back.

This theater is damn expensive. $ 21 for two tickets to a movie on a Saturday night. Plus I have to pay $ 1 for a validation coupon? That’s a ripoff!
Now that I have that off my chest. This is the theater my partner and I frequent the most when wanting to see mainstream flicks. It’s only about a 10-​minute drive from my pad in the Sugarhood (on a good night) and I like that they have ample parking. None of that circling over-​and-​over looking for a spot like at Century 16 on 33^rd South.
Once inside the theater, my gagging quickly subsides as I acclimate to the overwhelming aroma of artificial butter wafting out through the air ducts. I liken this to another Gateway staple — the Abercrombie and Fitch store. And how every-​time I pass in front of their doors, the smell of cologne-​doused clothing brings me back to the popped-​collars and puka-​shell necklaces of my high school years.
I like that the Megaplex theaters have the system in place where you pick your seats at the time of ticket purchase, so there is none of that confusion once you’re actually in the auditorium. Keep in mind, this seat-​selection system can also screw you if you’re not on-​time to the showing and all that’s left are two seats apart from each other on opposite ends of the aisle. Get to the theater on time, people!
The seats at the Gateway are plush and they recline, making for an ultra comfy movie-​watching experience. Also important, all of the armrests are adjustable so you can engage the 3^rd-​grade «don’t cross this line» rule if necessary, or not, if you want to snuggle up. Last, but not least, the ticket takers are kind and always have a smile on their face. But with that smile, comes their aloofness. I regularly «sneak» food in from one of the Gateway’s nearby eateries (Costa Vida anyone?).

I accidentally left a review for the wrong theater… BALETED! (Homestar Runner fans, anybody?) So here’s the legit one.
I come to this theater every now and again. This last time was for the move Calvary, which BTW was one heavy flick. (Beautiful soundtrack.)
Coming here always makes me feel slightly claustrophobic because the lobby and hallways are so small compared to other theaters I’ve been to. On a premier night or a special event showing, it’s extra packed, and is hard to move around. Even the bathrooms. *shudder*
The good news here is that the employees have always been friendly and the theater always seems to be clean from the hallways and bathrooms to the individual cinema rooms.
Megaplex is always a bit expensive, but I’ve never had a bad experience with them.

The sound system at this theater is so loud I think astronauts on the space shuttle could hear my movie. My Lord, turn down the volume! I was forced to stuff napkins in my ears just for some comfort!
I’m not a big fan of Megaplex theaters anyway and this location is my least favorite. The seating is uncomfortable (and I for one HATE the reserved seating) and the screens are small and hung too high so if you sit anywhere down front, you can’t see the screen! The movie snacks here are good and the popcorn is usually fresh popped with real butter. Parking is a nightmare since you have to get validation and fight for a spot in the underground garage. There are better, more easily accessible theaters in town.