Public Storage

The whole process went smoothly, from initial inquiry through move-​in. Robbie and team are friendly, knowledgeable and helpful. We’ve used this location before and will continue to use it as the need arises.

Great location and great service from Mark. Always cheerful, helpful and professional. Safe, secure and clean facility. Pricing is comparable to others in the area.

What a great place. Mark was super helpful and wonderfully charming. He walked us through the facility, made sure the agreement was understood, and even offered lots of helpful hints for the move ahead. I am incredibly happy with the location and the people could not be better :)

Great location and even greater service from Stacie!!!
Highly recommend
And rates (on line) better than Redmond

We used this location for almost 5 months and really enjoyed it. We moved to Lynnwood and no longer had need for storage but going here was always pleasant. It’s clean and the employee Mark would be walking around checking to see if you needed anything or were moving out to get the process started for you at the office. Their prices were good and the service was excellent! I would highly recommend.

I worked with both Stacey and Mark, two separate days in a row when I and a friend needed storage at the last minute. They were both thorough and went through the process with me. The only reason I did not give 5 stars is because they change their prices day-​to-​day based on demand, which I suppose is part of the industry. I rented a unit and the next day my friend got one at half price. I felt like I missed out. But other than that, the facility was clean, they were both very helpful and I got what I needed! I will refer people!

Mark walked us through the process in a very helpful and thorough manner.
Process was was as painless as possible.

We have a few units here for our company. Nice place, employees are very friendly and I feel safe when going in. The access is very secured and the layout is fairly simple and easy.

I have rented two different units here; a smaller unit inside and a larger unit outside. I Have not had any security issues at all. The staff has always been extremely helpful with move in, switching units and helping me facilitate my move out. I recently came to my unit and had forgotten my key. Mark and Stacie called the district manager to come drill my lock off. Granted it will cost $ 20 … But it’s better than driving 2+ hours round trip in traffic. I would recommend this facility to anyone in the area.

Great Clean storage facility. The customer service is really helpful and polite. I defiantly would rent at this public storage again.

Mr. Samuel provided me with personal & professional service @ a high level and I was pleased with the final result. Thank You.

John was extremely helpful; acknowledged us while he was helping another customer (I think eye contact with customers is key, even if it’s just a «wait your turn» acknowledgement.)
He knew his paperwork inside-​out and was professional and accommodating.
One recommendation — the contract for Insurance is a 3 tiered coverage level for protection. The form list the «signature» boxes High to Low, from left to right. Logic tells us that usually Left is the starting or Low priced option. I suspect this could cause confusion when people elect the degree of coverage.
I think the format of the contract should be so revised.
Thanks for the good experience transaction.

John is a dishonest man. He specifically told me that I had to purchase insurance or he wouldn’t rent the unit to me. When I went online, the PS website told me that my first month’s rent would be $ 23 and that optional insurance was available. John «forced» me to pay $ 53. He also said that I could get the lock fee ($ 20) refunded if I returned the lock and both keys in 30 days. I rented the unit on ⁷⁄₃₀ and returned everything on ⁸⁄₃₀. Even though I had stopped in earlier in the week to make sure that I could check out on Sat without additional charges, he refused to refund the lock cost and charged me another $ 10 because I was one day past the 30 days. I thought that we were renting month to month and John never pointed out that I needed to clear out by ⁸⁄₂₉ to avoid the additional charges or I would have done so. I ended up paying $ 63 for something the Public Storage website claimed I could get for $ 23. If this isn’t a scam, I don’t know what is. I would definitely avoid this outfit at all costs.

DO NOT STORE YOUR STUFF HERE.
It is not safe. Our unit was among several that were robbed recently. What I know from the police is someone paid cash for a unit and used a fake name and spent a weekend burglarizing the place. Public Storage requires that you purchase a low quality lock from them and it is very easy to not only break into but re-​lock so from the outside it appears as if nothing was wrong. In addition to their low level of security and poor service once we noticed we were robbed we went to the front office and the employee at the front acted like he didn’t even care. I expect more out of a business and wished I’d never given them a dime.
Beware.

I had a great experience with this storage place! Brayton was friendly, great at his job, and made it an easy experience with this storage unit.

BEWARE! The first month is NOT free because they charge you up front for the next month and then don’t give you a refund when you leave within the month. I specifically asked the cashier if I would get a refund when I moved out and she assured me I would. I only used the unit for 23 days. When I vacated the unit, fully expecting the refund I was promised, I was advised that they never give refunds. Never! I tried talking to the manager about their misrepresentation when I moved in and he has not called me back. The facility itself was fine, but I do not recommend them solely because of their shady business practices. It is cheaper than Plateau Heated Self Storage across the street, but there’s a reason!

Easy and Fast — Great Customer Service