Alamo Cycle Plex

If I could give 0 stars I would. I went there to sell my 2015 dirt bike, we agreed on a price then they said they needed to inspect the bike; not a problem. A few of the mechanics rode it one even dropped the bike. I sat in the lobby for 3 hours before someone actually talked to me about paper work. In the end after 5 hours of sitting in the lobby they backed out on the deal saying they don’t want to buy anymore dirt bikes. Not even a sincere apology was given. One sales man pointed me to Kent powersports where they took very good care of me no hassle at all in and out under an hour.

For your Yamaha motorcycle parts needs DO NOT DO BUISNESS with these folks. Their rude and only care about their dollars. Their part prices are one of the highest in the state «and there so called price matching» is a straight out lie with conditions As a once loyal customer, of five years, I will never do business with them again. The dealer down the road match the price with no conditions.

Worst, had my bike in twice, over 2 grand and it still wont run right. Too bad I live in Boerne and there is noone else better, closer to work on it. Guess it’ll sit in my garage until I find someone else. 2008 yamaha, 4500 miles, not the bike, its the mechanics.

Giving it one star because the part guy named Tom was awesome but everyone else at that location is either rude or they don’t say a word to help you out. I was stuck with going there because my usual guy over at Power House was out of my parts. No I don’t work for Power House just really respect those guys. I will never end up going back to Alamo for anything.

I’m giving it 3 stars because the sales people are terrible at trying to sell a bike, but the reason I’m giving it 3 stars because of a lady name Stephanie ochoa, she was really professional and knew what she was doing when it came to accessories, I was satisfied, I recommend coming to her

We broke down in San Antonio and our tow truck driver in the middle of the night brought us to Alamo. In the morning we found out the problem would be rather easy to fix would it not be for the arrogance of Alamo’s «service department». All we got was «we don’t work on those bikes»
Even if j would own a bike «they work on» I would not come back and recommend everybody else to stay away as well. The unwillingness to even look at a problem before deciding is certainly one of a kind and not in a good way.

The store portion of the facility is excellent, but stay away from the service side. Definitely watch out for billing scam and discounts offered. They like to increase the price of one thing and provide a discount on another to make it appear you received a discount.
I received excellent service on the store side that I decided to take motorcycle to be service. Very disappointing experience to say the least.
Go somewhere else!

More than a review this is a message for management… I read the reviews and there’s a lot of work to do to regain the public trust. It’s a nice store, nice products and all… great location… I even bought a bike there in 2005… By the way they did not have record of it… flunk! I went there Saturday to buy a helmet took a little while to get help … Not terrible, sales lady was kind and helped. They didn’t have the size so I special ordered, she send me to the cashier «Haley» I paid with a credit card so she asked for my I.D. I showed her the picture on the other side of the card and it seemed that this annoyed her because demanded this time not so kind to see my I.D. … Rude… Not good service … I called and stopped by to know about the helmet I ordered, sales lady told me that my order was placed Tuesday… The third working day after I ordered … Now I have to wait until next week… I don’t think it’s a bad store, but need to train staff on customer service.

Brought my 2002 honda shadow spirit for an estimate of damages after a hit and run I was in last year. These guys had it a month before they began to look at it, claiming they had no way of contacting me. Even though I’ve been emailing the service mgr, Ryan Martin. So when I called them to find out what’s been taking so long, Liza told me about not being able to reach me and they would charge $ 200 for the ‘estimate’. They gave me an estimate over $ 9800 on my bike. That is 4 times its value !! They couldn’t seem to resist charging $ 200 for something that could’ve been visually estimated instead of wasting time and my money. Doubt I’ll ever do business with these jerk offs, and I warn anyone else against service or sales from this place !

Just had «new» tires put on my bike here. They were priced competitively and installed promptly and correctly. The downside is the tires are 2 years old. What the heck? Looks like they have some inventory management problems. Sorry guys I won’t be coming back.

Not entirely sure how y’all managaed a 4.5 on here. Thankfully the degenerate service manager you had prior was fired for his incompetence and lack of attention to detail. My friends and I have been through hoops with this establishment. Everyone bought a new bike and had problems with «hidden fees» and poor delivery. Bikes were dirty, tires weren’t scrubbed (our standards must be too high because no one understood the concept of why you scrub new tires), and worst of all when a mechanical problem arose the day after delivery the problem was not handled. We were told a mechanic would personally come out and take a look (never showed up). This doesn’t inspire confidence in a customer and it makes them perceive this company as incompetent. Quite frankly SHIT and PISS for quality customer service. Unfortunately, the owners haven’t had a chance to get off their ass from Medina Lake to salvage what will become of this company. You guys really did fuck with the wrong customer. My friends had deep pockets, I was the only one to finance and everyone we brought out paid CASH for 10−15k bikes. If you enjoy losing out on money than keep on doing a piss poor job. You guys think people won’t drive out of their way to buy bikes you’re wrong. I’ll make sure this track season everyone one I see knows NEVER to deal with you. Everything negative that has happened to this company in the past 10yrs is all a result of YOUR poor sales and service TEAM. Learn from what is to come, and it’s coming. One word to remember, ACCOUNTABILITY. Just remember every-​time another inexperienced rider dies that blood is on your hands for letting your pushy salesmen manipulate a kid into a bike he can’t handle JUST TO MAKE A BUCK. Done.

This place is crap was waiting to get approved for a loan and the fucking sales guy that I was working with was trying to sell the bike I had just applied for right in front of me then when he Hurd the buyer say cash he told me oh you don’t have enough income this place is crap will never do any business there agin

They are never willing to give the final price on a bike and twice their service department has damages my bike. Once they put to much oil in my bike that it was over flowing from the air filter.
They do have a good selection of gear and knowledgeable part & accessories staff.

Riders beware! I took my bike to Alamo Cycle Plex after a wreck. They agreed to keep my bike at the shop to allow an insurance adjuster to conduct an estimate. After a week and a half, I was still waiting for the claim to be acknowledged, so I went to pick up my bike instead of leaving it in storage at their facility. When they brought my bike out, I noticed the seat cushion was severely damaged. Fortunately, the service attendant acknowledged the damage was not there when I left the bike. Unfortunately, when she brought over a manager, he tried to tell me that «these things happen» due to cold weather or age and the damage was probably my fault for leaving it outside, an absurd claim considering the amount of damage to the seat. I pressed the issue of replacing the seat and the manager finally said he would look into reupholstering. When I asked about replacing the cushion, which was clearly damaged beneath the upholstery, he claimed the cushion did not NEED to be replaced because it was only slightly damaged. In my opinion, the manager was extremely unprofessional and should have immediately agreed to pay for all repairs when his own employee acknowledged the damage was done in his shop. On top of all that, my bike was obviously left in the elements for a week and a half and the shop returned it to me completely filthy. Two weeks after the incident, Alamo Cycle Plex finally repaired my bike seat; however, when I went to pick it up, I noticed staple holes in the upholstery! Their technician stapled all the way through the seat cover a dozen times, ruining the seat cover! It took another two weeks before Alamo Cycle Plex replaced the seat. I will never again do business with Alamo Cycle Plex.

3 riders have died while trying to leave their parking lot in the last 2 years. They knew that the people who bought the bikes had little or no experience, yet would only offer assistance for additional $$. They will happily sell an unlicensed 16 yr old a Hayabusa if he has the credit for it. If a bartender is partially responsible for letting a person they helped intoxicate to drive home, how is a dealership not also?
Also, no one ever goes back to the service dept a 2^nd time because they KNOW they were taken advantage of. Beware.

Well my first experience here was not so good, I took my bike in on Thursday for a flat, they said it would be done soon and they would call me. Well I got no phone call on Thurs, so Friday at 10AM I called, they explained my bike was almost due for it’s routine maintenance. I said cool, let me know how much and what it needs, stating that I needed the bike by Saturday at the lastest. Well Friday went by and still no phone call. I called Saturday around 11AM, said they were busy and would call me back soon. 5:00PM came around and no phone call, so I went over, and asked what was up. my paperwork for my flat was «pending» nothing had been done. Not even the info for my maintenance. Well to resolve this mess, they stayed late and fixed my flat, rolled out at 6:45, they close at 6. I got charged the full rate for everything $ 117 to replace a tube. I would have thought maybe a discount as they screwed up, but no… The service guy assured me that they were sorry and I would recieve a gift card in the mail and they would make things right if I came back for service. to be continued… maybe…

I went in to the alamo cycle plex and and some guy attempted to help me (I won’t say his name). He really didn’t seem very interested in helping. Regardless, i asked him if he could get a 2012 z1000 in for me to look at, since i was in the market to buy a motorcycle and thay didn’t have one in stock. He said he would get one in the next day and he would call me.
Around noon the next day alamo cycle plex customer service department called me asking how my service was. I told her that i wasn’t sure, since i was waiting on a call from the sales guy to tell me if the z1000 was in or not because i wanted to check it out after work on my way home. She said she would tell the sales guy that i was waiting and he would call me. Well, he never called, so i went home after work. Once home i knew the sales guy was never going to call, so i called the store to ask for the store manager. I was told he was on the phone and that he would be given my name and number and he would call me. …He never called me!!! WHAT’S UP WITH ALL THIS???
So, i went to woods cycle country saturday morning. I purchased a beautiful 2102 z1000 and for a great price.
I wish the people at alamo cycle plex were more professional and wanted to really sell a motorcycle. I live only 4 miles from alamo cycle plex and would have loved to have given them my money, but i guess they have so many sales they didn’t want mine.

I once had a dream of owning & riding a Ninja. Any Ninja. ACP paved the way. In 2007 I bought my red 2007 Ninja 650 there. I got the optional Alamo Advantage Plan. I continued to go for service using that. My bike was kept in immaculate condition & I always knew it was because I was so meticulous about service intervals. I have them to thank for all of the service done. Roland is THE MAN! He was the best guy in Service. I know he’s back there in Parts now, but he is still the man. I tell you, this guy even remembered me by first & last name when I returned to visit the store after a two year hiatus. He’ll know exactly who I am if he reads this. :-)
Sadly, I no longer have my bike as I have sold it back to them to move to Phoenix, one of the most (if not the most) dangerous places to ride on two wheels! Without fail I have seen one to two car crashes on what I call the deadliest freeway in Arizona. Not only that, but it was going to cost too much to bring it over here. AND I was already knee deep in bills so there was/​is no time for fun here.
If I ever come back to San Antonio, I’ll know for sure where I’ll be buying my next Ninja.
Also they have these Saturday morning cookout things where you go in for super savings on various items & have a burger while you’re there. You can’t beat this. The motorcycle superstore in Phoenix/​Scottsdale has nothing of this sort.

ACP is a fairly large store with gear for just about every sport on two wheels. Going around the store, they have a great selection of bags/​luggage, gloves and helmets. There is also a large selection of gear and clothing for women. Many bikes to choose. All looked used, but in great condition and of just about every style. There was also a small section for dirt bikers and another for ATVers.
There is a service dept in the back, but I did not use them. Was not impressed by their selection of parts. Went looking for something chrome for my bike, a mirror maybe, some risers, or handgrips. Didn’t find a thing. A few foot pegs and colored lights, but really not much else. Wish there was a bike place in SA that had these types of items other than HD.
Which brings me to price. ACP is friendly to the wallet. Found many quality items at low prices. In fact no price that I found in the store was inflated. Very cool.

Paul and some of the other fellas that work in the parts department are good to go and a pleasure to chat with, but the sales people here at this place suck, at least they did today!
I don’t know if it was because I was wearing flops and cargo shorts, but I might as well have been invisible to these clowns. I don’t expect them to know who I am as I pull into the parking lot, but I have bought 3 motorcycles from this place and would’ve figured I would’ve gotten at least a, «Hello» from the gal sitting at the desk right in front of the front door I walked in.
Usually the sales people are okay, but today they can suck it. Their selection isn’t any better than Yamaha off of I35 in Selma or Joe Harrison… so price and customer service are BIG for me since I’m a pretty principle based guy.
Speaking of which… I can’t stand how they didn’t have ANY prices on ANY of their Waverunners… that’s what I went in there for today, nobody helped me and I left not knowing a thing more than I did when I walked in.
Next time I stop in there and don’t get any form of help… this place will have forever fallen off of my radar of places to shop. I’m actually really miffed by these turds right now. I’ve spent probably 30k greenbacks in there and couldn’t even get a hello… pfffft.