Apple Store

44 days after my one year warranty on my phone expired– my cell phone was charging as normal, when I went to put my wife’s phone on the charger, I noticed the phone and cord were warm (hot), so I disconnected it. The USB port, and cord sparked, smoked and could’ve caused a fire. everything seemed normal and my phone was still working. Once the charge died, it never turned on again… I learned my phone had been completely fried. I’m not mad there is an expiration date on a warranty. I’m not mad that I was never told about possible extended «apple care» by my att associate. I just participate in my mobile next program as normal. I’m angry because I feel like if Apple is going to produce household items that could have burned my house down during normal use… they should replace the device for free. They didn’t. But they told me $ 300 would replace my old iPhone 6, and didn’t have a problem being condescending about it either. Lol. No thanks. If my house burned down, and it been covered on the news that it was because of an iPhone… I would’ve been offered free Iphones free for life more than likely. Lol! So does «Apple care»??? (pun intended) …Not so much. Side note: zero household electrical problems, no issues with any outlets. In case you are wondering.

I seriously don’t know why I keep buying apples crappy products.
Purchased my 6s here back in October 2015 because I was ineligible for upgrade with my phone carrier. My phone had water damage (I have a toddler, it happens) so I could either pay A. $ 299 to repair my existing phone or B. Finance the purchase of a brand new phone. I know most people wouldn’t agree with this but I chose to finance a new phone because if I had to pay $ 300+, it better last me a long time and I better have the latest and greatest. Now I’ve never purchased insurance on ANY DEVICE IN MY LIFE but I bundled Apple Care plus on this phone because I SPECIFICALLY ASKED if it would cover scratches and shattered screens. I was told by my techie «OF COURSE». I was never given a copy of the agreement and just took his word for it.
Fast forward to the end of February 2016 and my screen is shattered from said toddler’s handling. I arrive at Apple, wait 1.5 hours and the girl proceeds to tell me it’s a $ 99 charge to simply repair it. That’s not what I was told when I bought the phone. I had to leave to pick up my kid as I spent way longer than expected and called the manager later to express my issues. The woman Deb (not the manager) was incredibly rude and I had to convince her to let me leave a message for him at the very least if he wasn’t available. He called me back 2 hours later — Javier– and I could hear the annoyance in his voice. Long story short, he extended a $ 45+tax new phone (not just repair) and scheduled me for an appointment the next day at 5:20. He said these notes would be in my account.
I show up to my 5:20 appointment and was not seen until almost 6 — which made me an hour late for an event I had RSVP to (embarrassing). And the notes were not available. The tech had to go search the back servers where it was noted I would pay 50% off plus tax, which is NOT $ 45 as I was quoted over the phone. Javier wasn’t there to confirm and I just didn’t want my phone to get worse so I paid it and am typing this from my new device. I don’t appreciate the lies/​miscommunication, Deb’s rudeness, and the unnecessary wait times for scheduled appointments.

terrible repairs!!! they dont fix issues and even when they are under warranty they try to charge me! i use to love apple and now, after several terrible experiences with this store and over the phone assistance, i’m questioning it. fix your issues apple!

I have to agree with some of the earlier reviews. This place is hit or miss for getting help.
Yesterday (Saturday, my big mistake), I just wanted a second Apple watch charging cable. Tried to find it on my own, no luck. I asked an employee who directed me to the left hand wall. No dice. Not there. Another employee comes over and asks if I needed help. You think?
He goes to the opposite wall and there it is.
Check out went really well with a third person. I used the Apple pay function from my watch. My watch and their reader ‘bond’. Really quick and I’m emailed the receipt.
So I left happy.

This is a place where customer service mean nothing. There are more employees walking around just talking to each other then helping customers. I feel like paying the money to buy their products should make it more important to them to work on better service. They make it were you hate having to come to the Apple Store. (I wish they were more like AT&T)

Thank you so much!
Greeted at the door and told that I needed to speak with Joe (Tech Support). When he heard that I sent from another store, and all that I had tried and went through he quickly got me in with Cody.
Cody was help full and knowledgeable. As I observed the craziness of all the people there, and even some rude people, the employees had a smile on their face, and stayed professional.
I was in and out with a fixed phone in an hour.
I will drive the extra 15 miles to go to this Apple Store!

I spoke with the Store Leader (I think that is right) and he said it should have been disclosed to me before completely switching out to a new phone and been given the option. This makes more sense to me, looks like it was the fault of a technician. At any rate, supposed to go there this week and get refunded the difference of screen cost/​replacement device. Javier didn’t make any excuses and got straight to the point, that I can appreciate. I would still have a hard time setting foot in another store in the future.

Never use Apple again after the phone broke down in 9 months and the tech from after store said he didn’t know what is the problem, the iPhone ‘s part not belong to Apple parts, so idiot to say that I bought brand new phone from Apple Store with the contract, Apple company just doesn’t take responsibility when the phones have problem, so idiot company, never use Apple products again

My mac charger gave out the day before I was leaving for school and my computer was completely dead. I had to do a walk-​in because there weren’t any appointments available until after I left.
The first person I met with was very nice and tested out my MacBook on another charger to make sure it wasn’t the port that was malfunctioning. However he did tell me it was a two hour wait to meet with someone to check if I still had Apple Care to pay for the charger. Since I had work in an hour, I ended up deciding to shovel out the money to buy a charger and then hopefully get it refunded when I was back at school where I could make an appointment.
I ended up checking out with another employee who was AN ABSOLUTE ANGEL and went ahead and checked if I was still under Apple Care. It turns out I was and ended up walking out with a brand new charger free of charge!
Just the fact that he was so attentive and empathetic to my situation was so refreshing and I wish I would have caught his name but I know for sure I will keep an eye out for him whenever I go back to this location.
Great experience overall! Best customer service I’ve had in a long time!

Don’t buy Apple Stock! «Genius» Jackie told me that she couldn’t look up a Mac Book Pro battery (even with serial number and model number provided) to see if North Star Apple Store had it in their inventory. Jackie said I would have to come down there for a diagnostic test because they don’t give inventory information out over the phone. Really!!!
Update: Spoke with Jennifer and Edie at Apple USA Customer Care. Both were very helpful. Jennifer even said she’d call back and let me know how the issue was resolved.

Came in yesterday for a check up on my iPhone 6. I checked in with an apple employee and told me to wait at the Genius Bar for technician to come. It took about five minutes. He asked what the problem was and and told him the side switch is turning on off on its own. He gladly replaced my iPhone 6 for free since I’m under the one year warranty. It took about 15 – 20 minutes tops for the appointment. I was surprised how fast it took but got great service. If you want faster service make sure your iCloud is up and running as well as your backup. Also make an appointment in advance so you won’t have to be waiting.

Bruce was super helpful. He answered all of my dumb questions clearly and concisely. This place is like an efficient DMV. If you’re doing the iPhone thing you’re forced to come here for bad reasons. They really make it as easy as possible. Thank you.

Huge and crowded, but that’s the interest Apple draws. I’ve had two experiences here and both drastically different. My first visit left me really angry at the lack of customer care, but today’s visit turned that around. Maybe they terminated that first kid at the door who ascribed Apple’s services to that of a doctor. I kept explaining that my iPod had an issue and he wanted me to bring my iMac in. Tool. Still, Natalie at the front door today certainly changed my impression, handling my item pick up efficiently and quickly. There’s not much to this review and maybe one day I’ll need an actual service or appointment, just not today. All my other experiences with Apple at other locations have been just fine. There’s not much variety from store to store, so I would imagine you could only review one based on customer service. As long as it holds up as it did today, this Apple gets four stars.

I love the Apple Store concept, and have never failed to get great support, accurate information, and great products. There’s usually a little bit of a wait, but I DON’T MIND! What other company supports their products with free Genius Bar appointments? I took a friend’s four year old computer in for help recently… they helped reinstall the OS and spent 45 minutes helping us get it up to speed… it ran faster when we got there, and was like a brand new computer. She didn’t realize that there was no charge for the help… just gives you warm fuzzies!

Horrible service. I was quoted a flat repair fee and then «re-​quoted» $ 430. Regardless of the fact that I was told «for $ 280 you will have your laptop repaired and in working condition; if we repair you will have to pay for the individual parts and it will cost more.» After I declined the repair, I expected to get my laptop back in the same speedy manner that I received the «re-​quote», which was 15 hours, but here it is 3 days later and I still have no laptop. When I called the location, I was rudely interrupted and told that I would be called when they had it. Horrible horrible customer service. I will not be returning to this location ever again.
¹⁄₆ — Update: Seven days later and STILL no laptop!

Really, as bad as it gets.
Terrible service, bad organization and absolutely little to no empathy. As a former Apple Store employee myself, I know that in Houston, customer service is engrained in our heads. Here, that doesn’t seem to be the case. If there Austin or Houston were any closer, you best bet I wouldn’t waste my time coming to any stores in San Antonio, whether it be at Northstar or La Cantera.

I absolutely love this location. Cody was a great help and so was Josh! They’re really courteous and make sure you are well informed on the Genius Bar process and waiting times. I’ve gotten two iPhones repaired here and it took a lot less time than I thought it would.

This Apple Store isn’t bad…

Its an Apple store…
I love Apple stores this location is always packed like any other location. Good service as you know Apple to have. You can use the Apple Store App to set appointments and also buy products in store without even talking to a specialist.

THIS PLACE IS BUSY!!!
I can’t believe SA only has 2 Apple stores, given the size of the city and popularity of Apple products.
There are tons of geniuses working this location and they stick pretty close to scheduled appointment times. The amount of customers was insane. I’d say about 10 – 12 customers per genius. Patience was high though and my iPHONE was fixed. So, this store serves its purpose. Just wish there were more locations.