Baseball Express

They are called baseball express but every time I go over there I can’t find what I need. This last go around they had no softball gloves and a very limited selection of girls softball pants. Also their salesmen are no help. I was standing by the softball gloves for about 15 minutes and not one person asked me if I needed help. The two floor salesmen were on the internet talking about what they were going to doing after work. This place sucks, just order your stuff on line and save yourself the frustration…

Worst company to work with. No customer service and as the wife of a High School Baseball coach let me save you time… DO NOT ORDER ANYTHING FROM THIS COMPANY! Still blaming soft ware updates for failure same thing they told me when they «forgot» to place an order early in 2015.

2^nd time I have something cancelled on orders ive made, 2 for 2. I even get an email offering me 15% discount, hold on they have an online discount right now of 15% and free shipping. How is this appreciation for my business and inconvenience??? I contacted BE and asked how is this an inconvenince discount. At end i was just told i could use either discount. Not really trying to maintain my business.

The worst online shopping!!! I have called, talked to «managers» if you can cal them that and nothing is done. I was told by Sean Alonzo, that «everything» was taken care of and yet Im still trying to get my order shipped. Very frustrating has a customer! I have a very very sad and disappointed child!!!

Worst online shopping and customer service… do not waste your time or money with this company. We ordered multiple items and have received only one item. Everything was available at the time of order. They cancelled parts of the order, have not refunded our money or responded to any correspondence. Finally spoke to customer service, worst experience… only stated we ordered out of stock items and has to talk to accounting for our refund.

Worst online shopping and customer service… do not waste your time or money with this company. We ordered multiple items and have received only one item. Everything was available at the time of order. They cancelled parts of the order, have not refunded our money or responded to any correspondence. Finally spoke to customer service, worst experience… only stated we ordered out of stock items and has to talk to accounting for our refund
Do not buy from them; you will not get the items your ordered, the things you do get will take 4 – 5 weeks, and you will not get any help resolving your issues.
STAY AWAY!

My experience with Baseball Express wasn’t a bad one. I gave them 3 stars because the website isn’t very clear on in stock and shipping policies. My item was listed as in stock and ready to ship same day. After I placed the ordered, the items were listed as backordered. I was concerned because this was a birthday present and I paid for next day shipping. The price was much cheaper than any other retailer so I figured the extra money for next day shipping was money well spent. I immediately called to see what was going on with my order. The first person I spoke with on their live chat option wasn’t very helpful or clear so I called the 800 number. Much like the other reviews, there were multiple callers ahead of me but my call was answered. The customer service reps I spoke with were very helpful in tracking my order, confirming items were in stock and then explained their shipping policy– which has a 1 pm CST cutoff, with Friday orders shipping out on Monday. My order shipped out Monday and was scheduled to arrive on Tuesday. When I checked the status of the order, only the add on items shipped, not the main item. When I called again (I was very persistent due to the overwhelming negative reviews) the customer service rep said there was no reason my order should have shipped without the bat and he expedited the order to make sure it would get out Tuesday. I received my order on Wednesday in perfect condition. For the price, you can’t beat it. The Mako bat was listed at $ 149. Ever other retailer is listing it for at least $ 209 and most were out of stock due to the new models coming out in a few weeks. Had I know the next day shipping was really like 3 – 4 day shipping due to their processing and shipping policies, I may have not opted to pay the extra but I am overall satisfied with my purchase and experience.

If I could give this place zero stars I would. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!! They have screwed me over on two separate occasions. When you order online it’ll say it’s in stock and then two weeks later when you still haven’t gotten you stuff they will say oh it’s in stock, it just hasn’t shipped yet and that’s only if you can actually get through to someone. You will hold at least one hour every time you have to call customer service prior to getting through to anyone and then once you do get through the person on the other side will be a complete ass! No point in asking for a manager because they can’t get anything done either. If your team is depending on baseball express to provide equipment in a timely manner, let’s just say a two week period for the fun of it, FORGET IT!!! HORRIBLE CUSTOMER SERVICE, HORRIBLE COMPANY!!! NEVER AGAIN!!!

BUY ANYWHERE BUT HERE.
Although the website showed that the items are in stock, it has been over 2 weeks and the order still has not even shipped. I emailed customer service but it says they could take up to 2 weeks to answer email. I finally got someone to answer the phone (when I called I was the 26^th in line) and she said that perhaps the items were backordered but she couldn’t say for certain or even which items may not be in stock or when they would be available. She said she would add a note to accelerate shipping but it still hasn’t been sent out. I should have cancelled my order immediately, but I didn’t, and now I am unable to get anyone else on the phone so that I can cancel my order. When I call, it either rings continuously or I am the 50^th called in line and get hung up on before my turn comes up. I ordered several hundred dollars worth of items but had to purchase somewhere else eventually. Baseball Savings had much much better customer service.

DO NOT ORDER FROM THEM. They are the worst Heed the other warnings. I cancelled a back ordered item by email because they don’t answer their phones and two weeks later it was shipped to me. I have been trying to contact them by email and phone but they don’t answer either. My paypal account was just charged.

I appreciate the service BB express provides. Thanks for helping the California Stars look sharp on the field.

I ordered baseball equipment on March 7 with 2-​day air shipping. 1 month later they do not answer their phones or email. They are either out of business, or are about to go out of business.
Do not order from them. If you’ve been burned by them file a complaint with the Texas attorney general:

Ordered March 7 — still haven’t received entire order. No contact — phone numbers not working. Worst customer service… Will never order from them again.

there is no customer service with baseball express. they shipped my tee-​ball team’s shirts to the wrong address and they cannot be reached to try to rectify the situation. businesses like this should be put out of business. avoid. fail. grade: f-!!!

I wish there was a zero-​star option. Same issue as everyone else. I ordered a glove on March 12. To date, I have not received a shipping order confirmation. I’ve tried calling all the phone numbers listed on their website, including the storefront number, and nobody has answered any of them. I’m now in the process of disputing the charge. Who do I complain to so they don’t take anyone else’s money?

FREAKIN HORRIBLE COMPANY. Order some baseball pants for my son at the beginning of March and no pants as of today. As others have said, calling CS is like trying to call the President of the U.S. Can’t get through. I just try to call and all the phones are busy. These guys are freakin garbage. AVOID THIS SH^T COMPANY AT ALL COST. Pay the extra money and save yourself the hassle of getting your product. They have my money and I have no product. THEY SUCK!!! You have been warned by everyone who has left a review.

Please, do yourself a favor and stay far away from this business. They have had «Customer Service Software Issues» for more than a month now. I ordered a bat for my son’s birthday (promise of two day shipping) and it took 23 days to arrive, missing the birthday deadline. I couldn’t even cancel the order because the rep told me their software would not allow it.
I am still waiting now for a month on a credit for returned cleats — Do yourself a favor and order anywhere else. In trying to resolve my problems I had to wait on hold to talk to customer service. The last two times I called, I had to wait in line with more than 50+ other people… Both times 50+ minutes on hold.
Horrible experience. The managers/​owners need to understand what a disaster their business is right now.

Wow! Great selection of gear. And Wow! What an unbelievable lack of customer service. When a minimum of 5 employees are standing around DOING NOTHING and not one has any common courtesy to ask you if you need assistance, it blows me away. I was astounded that they employ — that they PAY people to just stand around. God bless corporate America.

AVOID THIS BUSINESS!!! Very dishonest, placed an order and received confirmation. A week passes no shipping info sent. No response to emails or phone answer. A very lame and ambiguous we are upgrading expect 3 – 4 day delay. As I read more and more from others on Facebook, twitter and other social media I see customers are not the priority. Find a business that is at least honest. «Hey we need to shut down for a few days during baseball season. Hope you don’t really want EXPRESS treatment».

OMG What a horrible experience! Is this even a legitimate business? Ordered on line, promised free two day shipping, then was back ordered, then credit card issues… but it came off my card no problem! Tried calling, sometimes it said that it wasn’t accepting calls, then when it would pick up we had to wait through 60 – 40 callers ahead of us to be handed BS! «Mark» promised he would «baby-​sit» the order… good thing it wasn’t my kid because now 2 days later after being promised a tracking # by 7pm that day my order is lost in the warehouse! Are you fricken serious??? My poor niece was in tears, she worked so hard to make the varsity squad as a sophomore and no glove!!!