Discount Tire Store – San Antonio, TX

Hands down some of the worst customer service I have ever experienced!
My husband has unfortunately had to have every tire on his truck replaced in the past year due to a manufacturer defect. Thankfully we purchased road hazard on the tires and it was no issue to have the problem rectified. The location on 281 even went above and beyond and offered him a different brand as his replacement so we wouldn’t experience any other issues. That being said we’ve had the current tires for just under a year without issue.
Last week we picked up a nail and stopped at this location to have it repaired. This is where all of our problems began.
1. Once the salesman confirmed the need for a replacement due to the nail placement, we went inside and he ‘couldn’t find our account.’ (We have over $ 3k in tires on our account…) AND insinuated that my husband was lying about purchasing the tires there.
2. Luckily we had the original receipt, so he can no longer make that claim. But, then he states that since the tires were replaced under warranty they couldn’t honor the road hazard. I was livid at this point and my husband explained that we purchased an additional road hazard warranty for each tires after the replacement, but they didn’t want to hear it.
3. He then switches his story to say that the tire with a 65k warranty, but only 15k miles of use, is ‘too worn’ to qualify for replacement and we would have to buy a new one. (Funny considering the 10-​ply tread isn’t even visibly worn…) At this point my husband is now pissed and walks out after the salesman claims the manager is ‘too busy’ to speak with him.
As we are standing in the parking lot discussing our options, the salesman walks out to greet another customer and overhears me saying that I would be calling the corporate office on Monday and notifying our CC company about refunding the charges for the road hazard protection. He quickly changed pace and notified my husband that ‘he discussed it with the manager’ and they would be willing to replace the tire ‘this one time.‘
Still angry with the pitiful excuse of customer service and flat out lies we had been told, we let them replace the tire and request that our tires be rotated and the PSI remain 65 in each tire. (The range for these tires is 50 — 90 PSI, and if you know anything about the uninformed employees working for this chain, they ‘insist’ that after market 10-​ply all-​terrain tires for a full size truck should max out at no more than 35…) When the truck was ready and we had spent 4 hours dealing with the idiot salesman, we were finally able to leave. However, once we returned home we noticed that the tires had been DEFLATED to 35 PSI, they were not rotated and the lug nuts on the new tire had not been properly secured! A call to the store was hung up on twice after requesting the manager and completely ignored a 3^rd time. We will NEVER do business with this location and will more likely than not NEVER do business with this joke of a company again!

You have to hide your stuff because they will definitely take it and deny it. I lost an iPhone charger and ended up making a police report. I gave them the chance to just give it back. The manager on duty called me a liar. He believes the guys didn’t take it. I will never buy tires from Discount Tires again and I will tell everybody about what happened.

We were out of towners with a flat on our rental, at the beginning of a week long road trip, and the staff here was not only able to fix our tire in less than 30 minutes, they did so for free. The rental car company tried to hook us up with a local garage and told us it’d cost $ 75-​$ 125. These guys were professional and efficient. Thank you!

Excellent service! Came in to get a flat fixed. I took it to another tire store and they said it could not be fixed and wanted to sell me all new tires. I didn’t believe them so I came here and they were able to fix it and for free!!! I never heard of such a thing. So when I need to get new tires I will of course come here. Integrity and honesty wins with me! Thanks to the great guys working here.

I first visited this location when my tire pressure light came on so I stopped by for a complimentary tire fill. I ended up having a hole in my tire that needed to be replaced. The staff was wonderful! I later needed other tires replaced and the staff was once again a huge help. They make sure you understand what needs to be done and they don’t try to rip you off or upsell you on nonsense. I appreciate their honesty and concern for their customers well being.

Amazing service! That’s why these guys are so busy.
I bought my run-​flats here which are pricy as it is, but service has always been exceptional. I recommend appointments to expedite and better manage your time. Hands down «the best shop in town for me» I had a screw on my tire yesterday and when I came in there was a 2 hour wait. I made an appointment for the next day at 1p and thanks to the fact I got run-​flats I was able to wait. I showed 30 min early, they accommodated me and got me out before 1p. charge $ 0. That was just amazing. They made my day, and got a customer for life.

We are beyond furious with what we experienced here today! I dropped off my car to have new tires put on this morning and told them we were leaving out of town for the day and wouldn’t be home till after they closed. The assistant manager informed us that they would leave my car outside, if I had a spare key, and we could pick it up when we got into town. So we agreed to that. We just got into town, my car is not outside and they are closed tomorrow! I now have no way to get to work on Monday, get my daughter to school on time and will probably have to rent a car because of their stupid mistake. I will never come back here again!

I had an appointment scheduled for new wheels. When I went in the representative was very helpful and had quoted me a 30 – 45 minute wait. 45 minutes into my appointment my car wasn’t even in the shop yet. Now the customer service, work, and options were superb however do to the timing I only gave it 4-​stars. Make sure you aren’t in a rush or in your lunch like me next time. It was save a a lot of stress and anxiety

As if anyone has to ask. Flawless every time. Excellent customer service.

Hard working team. It took me about 1 and ½ hour wait but these guys were non stop and very attentive.

I have yet to encounter anyone working at ANY Discount Tire location who isn’t wearing a smile & enthusiastically wanting to get you taken care of quickly. The Discount Tire location on I-​10 in San Antonio is no different. Even better, I rarely (if ever) find any other stores having a better deal on tires.

Outstanding service. Brought in a wheel and the tire was fixed for free even though I didn’t purchase it here. They must appreciate the customers who have shopped here before. Fast and friendly service, as usual.

I should have written this review years ago, but I’m new to Unilocal.Better late than never right? ;-)
I had a tire blow out on I-​10 nearby and was going to be towed to this location. I was driven over to Discount Tire by my brother right before closing, while a friend stayed with my Jeep Wrangler to wait for the tow truck. I purchased the tire and my brother was going to change it for me once my vehicle arrived, since they would be well past closing by then. The young man who sold me the tire said he would wait with us and change it for me, since he was used to it and already had the equipment needed. It’s been quite awhile since this happened and I will always remember his kindness. :-)
I have never had a bad experience with any Discount Tire and I love that as a woman I am treating respectfully and never have experienced high pressure up-​selling. I still am surprised by the fact that they will repair a hole in your tire at no charge… even if it was not purchased from them! A friend referred me to them years ago and now I always do the same for my friends. :-)

Looks like there are two different pages for this particular location, so I will be leaving this review for both. Tho thumbs up for Discount Tire!
I’ve had my share of flat tires, and I’ve also usually ended up here, seeing as the dealership charges an arm and a leg for new tires. I’d gone to another location in San Antonio previously, and another in Houston prior to that, but the service I received here at this location earlier today was the best I’d ever received at any Discount Tire. Being as busy as it was, there were plenty of employees to cater to their clients and their car needs.
I drove in randomly on a Thursday morning trying to figure out whether I had a flat tire or just really low air pressure. I pulled up at the shop, got out and asked one of the guys to see what was going on. Without any hesitation, he stepped out and took a look at my front tire. He said it looked like a flat, but would need to make sure by taking the tire out. Alright, I said. He asked me to park the car and go inside for paperwork. I went inside and though I was only waiting in line for a couple of minutes, I had two employees apologize and let me know that they’d be with me right away. When that happened, I was told that the tires were under warranty and there’s about an hour wait. That was no problem at all.
While I was waiting, I noticed one of the other employees bringing a water bottle (all free!) to an elderly woman, and then asked all 6 or 7 of us if we wanted water. How nice, right?! For those waiting, there are plenty of water bottles in the mini-​refridgerator, and also hot coffee.
My car was done in less than an hour. I had someone come in, take me out and show me the work, then he gave me my receipt and I was on my way!
I’m tellin’ ya — Great service, and the people are super duper nice, despite the hustle bustle they’ve got gone on. Also, free tire pressure checks aren’t so bad either; no questions asked.

We’ve never had an issue with Discount Tire and once again they took great care of us. My hubby’s truck had one tire that was separating and the other 3 were in need of replacement as well. We took it in and they were able to get the off-​road tires we needed that same day along with giving us credit towards the one tire that was separating since we had purchased the first set from them just after purchasing his truck back in 2009. They are very efficient and professional.

Discount Tire knows EVERYthing about tires. Usually have to wait, but those guys are not dawdling. They are humpin’ to please. Very satisfied customer!

I always enjoy any Discount Tire, but especially this one. Customer service is amazing, especially for a tire joint, and that’s something that appears to be consistent from store to store. It’s like the employees have special customer service classes that they’re required to take for orientation or something.
The cutest little hottie assisted me today with my tire repair needs :) Which is always a plus.
It’s hit or miss with the levels of busy-​ness if you go after 5pm but fortunately they are all in a rush to get all of the work done quickly because they close at 6pm. That could be a bad thing, but not when there are windows to observe the work being done to your vehicle :) If you insist on your tires being inflated at the manufacturer’s recommendations (generally this info is located on the inside of your door) you will have to tell them because they like to fill tires at «2 PSI’s more.»
Go all out and purchase the certificates on your brand new tires, it’s totally worth it. I’ve pretty much replaced my entire set of tires at no cost whatsoever (nails, debris from accidents on the highway, etc.) so I haven’t had to buy new tires in nearly 3 years. Yokohama has turned out to be a really great brand.
Some of the reps can be a little persistent when it comes to upselling things so just stand your ground if you don’t want anything extra added to your total.

I wouldn’t even think about going anywhere else to get my tires. I had a slow leak in a tire, took in it and they fixed it for free and were cool about it. So, guess where I went when I needed new tires? They were incredibly helpful, didn’t try to upsell, told them what I wanted and how much I wanted to spend and they gave me exactly what I asked for. These guys know what they’re doing, not only with the tires, but with their customers, they know how to treat and take care of their customers and obviously, their staff as well, because they are always nice and helpful. I wish more places were like this.

How had I never known about Discount Tire’s free air pressure check?! Game changer.
You drive up, stay IN your car, and let them fill your tires with air while you sit there. For me, it was precious time to return some emails on my phone before I hit the road to Austin in rush hour traffic.
Of course, I think «free» comes with the sort of price tag where you’ll most likely be told you need to buy four new tires. This is the annoying factor for me that keeps me from giving more than three stars. Not really surprising, but they weren’t too pushy about it after I made it clear I had zero time for that mess.
I think their goal is achieved, in that I will most likely return to buy my tires from Discount since their free air check lured me in and showed me what they can do and how quickly they can do it. It’s a win-​win!

A light was going off in my 4-​month old Kia Soul saying that I had a flat tire, I checked my tires and none of them looked flat so I had my expert daddy look at them and he figured out that the passenger side back tire was deflating. So my immediate thought was that I needed to go to Discount Tire. All of my family and friends use them and have always said that the tires are the cheapest here, so I went today, Saturday at 8:30AM. I tried to make it for 8AM because I know how busy places can get but I just didn’t!
I arrived, parked up my car and walked in the building. The only thing that made me mad was that they helped an old guy who walked in after me before they helped me. I wanted to leave, but I knew I needed a new tire so I just forced myself to stick around. They were pretty busy but all the guys behind the counter kept saying ‘We’ll be right with you ma’am” etc etc, so that was nice. A guy came out from behind the counter and took me out to the car and asked what was wrong. I described what happened and back on inside we went. He was asking me what I wanted out of the tire, what I wanted to pay, etc etc. I’m not going to lie, I was having a heart attack thinking it would cost me hundreds of dollars. I told him I wanted something pretty cheap but the same quality as the old tires to which he told me the tire cost $ 71. Not bad, not bad. Then he gave me the TOTAL PRICE with labor, warranty, TPMS monitoring, which came out to a whopping $ 116. I can’t complain. I was also very very happy he didn’t try to give me a super expensive tire or try to get me to buy two tires or four tires. He didn’t and I was super thankful for that.
He told me it’d be around 30 minutes, so I sat down and grabbed myself a complimentary bottled water (woohoo, can’t argue with free things), 20 minutes later, they called my name and the guy explained what they did, of course it’s like a foreign language to me, so I just nodded/​agreed. The mechanic pulled my car up one minute later and thanked me and told me to have a great day. I was so impressed with the customer service here. I spoke to a manager who was really friendly and helpful. The salesman helping me was great and the mechanic was fantastic. I have no complaints whatsoever and will definitely be back here if a problem arises with my tires again! I’d also advise you to go too! :)