European Wax Center

My first time. Horrible experience. Mindy burned both of my eyebrows. Manager gave me exfoliating gel so it wouldn’t scar. Mindy was distracted by her husband texting her over and over about eggs. Really!!!

Not a bad experience with actual wax services, but with reception girls. Also I’ve had to wait 30 min or more for an «appointment»

Great place here! Great manager! I have gone here a couple of years. Had several services and always pleased.

This was my first time with the hard wax. I have very sensitive skin and it was great. I did a full face and just my chin was red. Great place Friendly and efficient! I will be back. Mercedes was my technician and already made a follow up appointment.

Love love it here! The girls up front are beyond friendly and so sweet. They engage in conversation when they can and really make you feel welcomed. I’ve been getting my eye brows waxed here for over a year with my wax pass and love the results.
Bridget is my waxer and she’s great! She really listens to what you are wanting and tailors your wax to your needs. She also gives great advice on what would look best on you. She’s very knowledgeable about the products they sell and lets you know what’s available without making you feel uncomfortable about buying it. To me, that’s the best approach because you know she’s genuine and not trying to push something on you if you don’t need it.
Scheduling is easy and the girls up front always provide a friendly reminder for your upcoming appointment. Remember there’s also a point system that you can use later on with products or services.
If you’re in the area, stop by and meet the great staff at this European wax center. You won’t regret it :)

I start first with 5 stars if I have a great experience. I love coming here for a quick Brazilian wax. I hadn’t been in over a year because I myself work at a spa. My estie was great and had excellent service with explaining every step she was doing which made the comfort level during my wax wonderful. So with that i was at 5 stars, but then comes the most important which is sanitation!!!
First complaint was As I removed my undergarment I noticed the floor was dirty, it was only 1pm on the day I went, it looked like it hadn’t been swept or mopped in a few days. I take away a star for that, so down now to 4 stars.
The Next issue was after the wax I was looking up trying to forget about the little pain I experienced, I heard something in a glass container close then I was told just a little clean up of what was not picked up by the wax. I was in shock when I looked and heard the implement that was removed from the EPA (the glass container with the blue liquid) was never rinsed off with water, which is not good. straight chemical touching my skin but remember My skin is exposed, I could have had a cut or some little bleeding and putting the implement with EPA straight to my skin isn’t safe, nor my technician not properly cleaning the implement after using it on me. I watched her after and noticed that she had removed the implement from the EPA jar with no rinse on what she was going to do next and she put it straight back into the EPA without properly cleaning it with soap and water then immersing it in the EPA For 10 minutes, then removing it and placing it into a closed container after it is dried. So now because she had done that the EPA is now contaminated and not good and needs to be disposed of, which I’m sure it was not and was going to be ready to use on the next client. this is not proper sanitation and without proper sanitation you are not safe, for that reason they get no stars but i have to add one star for the technician, because other then her not knowing how to properly clean her implements or keeping the clients safe she was great with service, comfort, communication and speed. Please always educate yourself with proper sanitation because this is your body and we are trusting these technicians that have been properly trained to keep us the clients safe. google proper sanitation on implements used for waxing.

I just went today, and had such an incredible experience! Bridgette did my Brazilian wax, and she was amazing. She made me feel totally comfortable, tried to take my mind off the pain, and made me feel like she really knew what she was doing. Could not recommend it enough. ask for Bridgette!

Bad management. I have been to many different locations and love their wax so I bought multiple packages. Once I was burnt and another time they turned me away for being 1 minute passed my appointment time. They also continually schedule incorrectly. I want multiple services and they only schedule me for one and say they don’t have time. Over all the worst service I have experienced. I do love the wax just not this location.

I’ve been going to European Wax center for years. Every location you go to you will get excellent service. The girls are always very friendly here and the owner is on site a lot. You really can’t go wrong getting your wax done here! They also have excellent products that actually work, it’s not just an up sell.

I had my first Brazilian ever & my first time experiencing hard wax. It wasn’t as bad as I thought it would be. This location was extremely clean & sanitary, the staff were all really friendly. Bridgette did an AMAZING job at making me feel comfortable immediately, she was funny & we had a great convo. I will definitely be going back for my second appointment with Bridgette.

Decided to try this place since it specialized in waxing specifically, however, I’m overall disappointed! The vibes inside are not typical of a waxing center/​spa/​salon– it’s more modern and medical– the waxers wear scrubs. My sister & I got our eyebrows and lips done. the wax is black and dries on its own so they don’t use papers to rip off the wax. The waxer said that this kind of wax doesn’t rip off skin like regular hot wax but, based on my results, that is not the case at all. It hurt somewhat less than regular waxing, however the amount of times they wax the same place completely cancels out the fact that it hurts less. They waxed my lip five or six times. By the end, my eyebrows and lips were inflamed, very, very swollen, and broken out in small bumps! I have very sensitive skin and have gone to many salons and this has by far been the worst reaction! At every salon, they immediately put calming serum on the waxed areas, but here, they left it dry and didn’t calm the area at all! For a facility dedicated to waxing, they really do the absolute minimum! Good thing I didn’t do this before prom!

Most of the waxers are good, it’s quick and as pleasant as waxing can be. The front doesn’t seem to know what their doing though. There should be a manager on site.

It’s hit or miss with this place. I’ve been going here since they opened and had many different technicians and of course that’s by choice because I’m a last minute appointment planner.
Recently I’ve had Colbi and Mercedes and they’ve been great! Very friendly, thorough and efficient. Trust me when it comes to waxing we don’t want to be there for a long time. More of a get in and get out kind of situation.
In the past I’ve had some terrible technician, I don’t see them around anymore so maybe they did some staff rearrangements. I’ve walked away in absolute pain from one girl that decided to wax in large areas all at one time. Ouch! Didn’t think about hair growth direction or anything. I honestly don’t remember her name, perhaps I’m trying to repress bad memories.
Because of some bad experiences I can’t give this place 5 stars. Yes, the last couple times I’ve been it’s been good but I had been more than a dozen times prior to the last 2 times.
Another bad thing is the location. As you all probably know traffic on 281 around Evan is just awful at pretty much all times of the day. If you’re going to make an appointment here take into account the possible traffic so you’re not late.
I hear there’s a location at the Quarry, traffic around there is slightly better, might have to check that one out.

Mercedes is amazing! I have been going to her for my eyebrows and lip wax and she does such a great job. Today I got my first Brazilian ever! Im so lucky to have had her. I was so nervous but Mercedes made me feel so comfortable. It was not painful at all. She guided me through everything. Overall she knew exactly what she was doing and it made me supremely comfortable. I referred my boyfriend to her for his first eyebrow wax and he loved it. He said it was quick an painless :) thank you Mercedes!

Yesterday was my first time ever receiving a Brazilian. I informed the receptionist who took my reservation, as well as the aesthetician who did the Brazilian. I was quite surprised that the process wasn’t as daunting as I initially thought it would be.
I was able to make a same day reservation, and was seen within a few mins of checking in at the receptionist desk. Catalina was very professional and chatted with me throughout the process, advising me how to sit, and conducting polite conversation during the process which alleviated alot of my nerves going in. The process was very quick, and not nearly as painful as I thought it would be. The room was very clean and tidy as well.
None of the representatives were overly zealous in their sales tactics either. While conducting the wax the aesthetician pointed out a product that may help my skin based on her observations, areas she was able to point out to me. While paying the receptionist noticed me reviewing the prices and packages and asked politely if I’d like to know more. She explained them quickly and wasn’t pushy about it. I left feeling well informed about their facility and what they offer.
The only reason I didn’t rate 5 stars is because I had a small patch of hair I noticed still there, easily removable with a razor, however I do react with razor burn easily, which is why I decided to go with the wax initially.
Overall wonderful place and wonderful staff.

My wife and I tried this place for the first and last time. The staff was very friendly but I would say spend your money elsewhere!
I only got my eyebrows done and I told the lady three times I didn’t want them arched as I’m a male I just want them cleaned up. Well she half way heard me only one eyebrow was arched. Sadly, that means my eyebrows were different and the lady didn’t even clean up all of the stray hairs, I had to go home and fix them myself.
My wife also had an awful experience with a different lady at the salon. She received a full body wax and is no stranger to the wax parlor. We are new to San Antonio and thought we would try this place. She said their technique is excruciating. The hair is broken not pulled out (and I can attest to that). The eyebrows also don’t match. Also, the wax is so thick it didn’t pick up the fine hair.
Hopefully you have a better experience.

I decided to try this place out after my regular waxer was completely booked due to the holiday weekend. I needed a wax and couldn’t wait. I’m so happy that I decided to give this place a try! It’s very clean, the Brazilian was quick and not as painful as it usually is, my waxer was knowledgable and made me feel very comfortable. They are open late during the week which is great and have great weekend hours as well. I would definitely recommend this place to anyone looking to get a wax.

It was an awesome Brazilian not bad at all like in my other experiences thank you Mercedes you did a great job;)

I have been going to EWC for about 10 months. I originally started going for a Brazilian Wax and scheduled with Karlada. She was very patient with me, knowing it was my first time.
I have since then continued to go to her. I have been scheduled with one other girl and she was extremely unprofessional and did a horrible job. Hardly any pain however had a ton of strays. (And constantly felt the need to vent about her personal life)
Other than that Karlada has been extremely professional and understands of my anxiety of getting waxed. Only complaint would be is a few times she has not took the time to clean it up and tweeze strays. I think more due to time that is allotted. I recently saw her about a week ago for Brazilian and it was the best wax to date. Pain was minimal and cleanest wax iv ever had.
Over all the place is extremely clean and welcoming. I will continue to see Karlada at EWC.

Okay so I’ve been looking for a reasonably priced waxing place and while Unilocaling the European Wax Center appeared in my search. To be honest, the reason I chose this place was because you can get a free wax (lips, arms, brows, or armpits I believe). Who could turn down a free wax right?
I was able to set up an appointment for the same day which was great. An hour before my appointment I was called back by the business and asked if I would be okay if a new trainee waxed and I agreed. FIRST MISTAKE. Okay so I agreed to do this because they said that my waxing would be free (so I opted to have my unmentionables waxed for the first time). SECOND MISTAKE. I arrive and the waxer was very polite (along with the other girl that was in the room monitoring her), but they did little to ease my anxiety about being waxed. Waxing hurts… a lot… and the technique and complete quiet during the whole procedure somehow made it worse. At one point I had mentioned that a certain spot was getting tender but she continued to go over the same area with hard wax (forgetting how many times she’d gone over it already).
Overall I am not impressed. I went back for a touch up (because they are free within 5 days of the original service) and requested a different waxer plus getting my armpits done. I was told at this second session that the reason they don’t talk to customers is because they are on a strict timeline from their employer. I was also told that I should have waited another week or two before getting my armpits redone. What?! It had already been 4 weeks and any other waxing place I would have gone to would have been able to wax them without a problem. Apparently she meant that she left a ton of stray hairs, but somehow turned it around to make me be at fault. Ugh.
On the up side, the second session didn’t hurt nearly as much as the first, but by no means would I suggest this place to anyone unless you want to take them up on the free wax and then never go back.