Express Lube

I got here a little before 8 and I was 3^rd in line. Yet they got me out by 8:30. While the service was not friendly it was professional. My oil was changed, the fluid was topped off and my car was vacuumed out. The price was fair and the $ 5 discount for checking in on Unilocal was really nice.

Waited for 2 cars ahead/​30 minutes before my car could enter the bay for an oil and cabin filter change. Once in, they gave me an estimate of 20 – 30 minutes to perform the work, which was accurate. The mechanic came in to the waiting area twice to keep me posted of his progress, which was appreciated. He even saved me the cost of replacing a part by recommending I wait until the next oil change to get that service done, though I had requested it for this time around.
It was my first visit to this location to a super attentive & courteous staff, and it won’t be my last. Also, if you have access to the Foursquare app, there’s a coupon on there for $ 6 off a premium oil change.

A manager called me back and even after I told him we did not live in SanAntonio and would not be back anytime soon his only solution/​reply was «well when you are in the area give me a call». Seriously? Once again horrible business. Would recommend to no one.

The technician noticed my Diesel Exhaust Fluid (yes, that’s a thing, thanks to the EPA) was low and offered to fill it. In my naiveté, I didn’t ask how much it was… DEF is DEF, right? Well, DEF is DEF (ISO Standard 22 241 32.5% high-​purity urea and 67.5% deionized water), however, Express Lube thinks theirs is made of rare earth metals and unicorn shavings. After the technician managed to get 5 gallons into the truck using a long-​spout funnel (completely contrary to OEM instructions), a quarter gallon down the side on the paint, and another quarter gallon on the ground, he proceeded to put the half empty container inside the truck on the carpet. DEF eats paint and does really nasty things to carpet, leather and plastic. The tech walked away from the truck and I finally had to request that they neutralize it and clean it off. Then I got the bill…$ 11.99 per gallon! (Just for reference, DEF is $ 2.84 a gallon at Petro) I complained and they offered a $ 10.00 discount. I recommended that they charge me full price because that was the last money I was ever spending at Express Lube. If they are overcharging for something like DEF, you can bet EVERYTHING is overpriced. I’ll take my business elsewhere.

Beginning to worry that no oil change in San Antonio will be as pleasant an experience as the Quality Lube and Brake in my hometown. There, I’m in and out in less than 15 minutes (they even let you stay in the car) and the price – and friendly service– is always the same.
I gave Express Lube a try because of its proximity to Mahncke Park and because the name hints at expeditious service. Not so! The only vehicle in front of mine was an SUV already being worked on in the bay and it still took nearly 1.5 hours from the time I parked to the time I rolled away. When I drove up, the gentleman warned me that there was a 30-​minute wait before they could start on my car. Fine, I needed to get it done so I waited. I even walked up the street to Wal-​Mart and they were still working on my car when I took a seat 45 minutes later in the lounge area, where I waited for another 20 minutes before they checked me out. The total cost was $ 50 and I checked in on Unilocal for a $ 5 coupon, which the gentleman at the register «had never seen before» but still took it.
I know oil changes are a necessary pain. Maybe I’ll just start timing the service with visits back home.

I stopped in at this location about three weeks ago to get an inspection and to have a day running light replaced on my Tahoe. I had bought a replacement bulb at O’reilly’s previously. I was told no problem. There were a couple of people in front of me, so I didn’t mind the wait (about 20 minutes). When they came to get me they gave me the inspection, but told me they couldn’t change the light because «Tahoes only have left day running lights». I told them that was ridiculous and it used to work, but they wouldn’t change it. Were they so lazy to change the bulb that they would tell me that crazy story? I bet they would’ve changed it if my husband were with me. Won’t be back.

Went in for an oil change and inspection. Great service. Topped all my fluids, put air in tires, vacuumed and cleaned the windows while in the waiting area. And received $ 5 off for checking in via Unilocal.Will return.

I came here because I had a groupon. Very good experience. The tech recommended I replace my air filter (which I never do) but, let it go the first time when I said «no, thank you». He didn’t recommend any other things even though most of the other places try to sign me up to get all sorts of stuff done to «better» my car that are unnecessary. I had no wait to get in. The waiting room was nice, clean and quiet. The staff was very polite and even offered me a bottled drink. They washed my windows and vaccumed the floors of my car for free. Only complaint is they forgot to wipe off a little oil on my car door and window. Very pleased and I will be back.

I have yet to find a place to get car maintenance that I could give rave reviews about. This particular Express Lube was very quick, the tech informed me of several recommendations (I rarely perform, but appreciate the concern) and I got to enjoy the lounge area with out any screaming children or loud speaking people on the phone.
I chose this location because I received a $ 10 off coupon from a SA Rampage game. My standard oil change still cost $ 37. That seems a little high to me. The tech did vacuum my floors and wash my windows, but I feel they did a mediocre job as there were several streaks and lines running down the rest of the car. Unlike Jiffy Lube, at least the clean up was done.
We’ll see next time how my service is performed, maybe I can bump them up a star or two.