Holiday Inn San Antonio-Dwtn

I’m only giving it three stars because of how much my girlfriend loved the bed.
The most comfortable bed we’ve slept on.
I on the other hand am not as picky about beds, but I am picky about staying in what feels like a «clean» hotel. Even though the furniture and the walls look «renovated» the carpet is not. I didn’t take a picture of it but the carpet had stains everywhere you looked. I’m thinking maybe it’s just how old the hotel is, but it also had some other stains on the doors, dust and dead bugs on the window and the vents of the AC, and one of the elevator panels fell off.
It was okay, and one of the few hotels that doesn’t charge for parking that close to downtown. However i will probably stay elsewhere next time I visit San Antonio.

We stayed here while celebrating a friend graduating from lackland Air Force base this past weekend and it was a great deal!
Front desk service was great. She even gave us bottles of water when we came in at 1230am which was greatly appreciated after a long day. The room was clean and updated. Had a faint smell of newer paint but we guessed it was from renovations and definitely not unbearable. The bathroom was nice (though the shower was a little prickly feeling because of the power but I may just be sensitive.) The bed was super comfortable though! We toured the pool area which was courtyard style and looked nice. Gym was lacking a bit but I heard they’re renovating soon so we’ll look forward to that if we’re ever in San Antonio again.
The location is great. It’s 15 minute drive from the airport. 5 minute walk from the market square. 15 minute drive from lackland. And about a 5 minute drive ($ 5 über) to the main section of the Riverwalk.
Restaurant isn’t fancy but the food is decent and a good price. They have the buffet for like $ 11 or you can order off their menu too. They even give you to go cups for coffee in the morning :)
Overall it was a great experience and for the price we would definitely return.

Very convenient to downtown. Lots of restaurants around and one inside the hotel. Had breakages from the menu and it was ok. There is a buffet but I opted out. Staff is extremely friendly… both night and day staff! My room was very clean, but the halls smelled like smoke which is a big turnoff for me. Workout facility is small but good enough for a cardio workout. Needs towels and cups for water fountain… maybe switch water fountain for a self contained bottle.

I know one star is harsh… but if it weren’t for the staff we would have left the first night! Very old décor, dirty floors, carpet and tile. I’m not sure what was happening with out toilet but it was fixed by someone’s crazy uncle who isn’t a plumber but like to tinker on things. The front desk staff were so sweet and polite, they should be at a better hotel. The restaurant food was HORRIBLE. we had a free coupon for breakfast would never have paid for it, but once again the staff were great… such a shame that they are in this facility.

My family and I travel a lot so we have had many hotel experiences. Upon arriving at holiday inn it took approximately 40 minutes to check in. When I called to book the room, we requested a crib as we have a one year old who will not sleep in a regular bed. During check in, we again reminded them about the crib. We came up to the room to give the kids a bath and had absolutely no hot water. We then decide to go eat downstairs at the hotel bar and restaurant. After waiting over 45 minutes on a drink, (yes…a drink) we at some point decided to just order pizza rather wait another hour on food. We had met some of our friends down there and talked to other people there to eat and decided that this would be the best decision. The lady working was trying to run the bar and all tables by herself. It was very understaffed but in my opinion doesn’t give her the authority to be flat out rude. My husband at this point, left to go to the store for drinks because none of the vending machines would dispense drinks! Our pizza arrives at some point and the lady working starts yelling across the bar for us to get out of the restaurant with our pizza. God forbid she take time to come to our table to discuss this. Well, we’re still here waiting for our drinks is what I was thinking! I’m sure she had probably forgotten because we had ordered them nearly an hour ago! At this point I go to the front desk to speak to a manager but left a message since she wasn’t there. Needless to say, we carry our pizza out to the tables at the pool. I notice more vending machines and try to purchase a drink but the one that said cash only wouldn’t take cash, and the one that took cards was out of everything. We eat at the pool and stop by the front desk to check on the crib situation. We come to the room for a bit and then decide to call the front desk about said crib since it still hasn’t arrived. We are only on the second floor so since its been about 2.5 hours I assumed it was adequate time for its arrival. Low and behold, the phone in our room doesn’t work so we make another trip to the front desk. I won’t even get started on how they both tried to ignore me since I had already requested a manager. During this visit to the front desk there are some other people having a fit about how terrible they’ve been treated! I Will never stay here again. I still haven’t had a call from the manager and assume if she’s as lazy as her employees that I probably won’t. Very poor and lazy customer service by every single employee I have come across this far. I understand being understaffed and overworked, but I can’t deal with them being rude and not doing the job they are supposed to do.

Definitely the worst place ever. Please don’t come here if you want to take roaches back home with you. I can deal with bad service but roaches. Ewwww. Then I try to finally relax after a long and tiring day at the airport to only get here and find hair (pubic) and stains on my bed. What a shit hole. Please don’t come here.

This is the real deal, 1970’s style Holiday Inn with a pool in the middle and a full serve restaurant on property. They even have a fancy concierge. Brings back memories of traveling I-​5 as a kid on our way from WA to Disneyland.
While the overall exterior and interior hallways are a little on the dumpy side, the rooms here have recently been renovated on the inside. The carpet is clean and soft. The furniture is modern and bright. The bed is comfy, the linens are better than expected, and the bathroom is updated and clean. The old metal «closet» rods that come out of the wall and has a shelf on top was not updated though, and so when you first enter the room it has a weird vibe of old/​outdated mixed with fresh/​new. The A/​C however is brand new, which is awesome as there is little of the usual moldy smell associated with older hotels.
This hotel is located in a relatively busy part of downtown. 10 blocks or so away from Riverwalk, but literally next door to I35. Expect some road noise from non-​mufflered motorcycles driven by dudes with undersized genitals, and the late night guests returning from bars. Overall a good night sleep at a good rate. Felt safe and parking was free.

Excellent room for the price/​deal we got on
app. Around 60 for a double bed. Room was clean. TV fridge microwave.
Hotel has pool also. we got the breakfast coupons. all in all worth it! The wifi connectivity is barely there. We had a balcony too (facing the highway)

I hadn’t stayed at this IHG property in years. I did like the newly renovated rooms. The staffing on the other hand should go through some customer service training. Not exactly the quality of hotel staff that I’m accustomed to, compared to other hotel properties & brands. Upon check in, I inquired if there were any amenities for platinum level guests. The front desk associate replied with a «just wait & I will tell you» response. Not exactly the cheerful positive attitude response I was expected from any hotel industry employee. I found out that there was no room upgrade because all of the rooms are the same per front desk associate. My platinum level loyalty gift was one free drink from the bar. It’s much less than how other IHG properties reward their platinum guests. After settling in my hotel room, I went to the bar to get my free drink. The lady bartender lacked customer service skills & not very gregarious. Perhaps the employees had a rough day? When you work in the service industry, there’s no excuse for not providing a positive & cheerful attitude for your hotel guests. I had a problem in my room the morning of my checkout. The morning staff at the front counter was opposite of the evening staff & was very helpful & provided excellent customer service. It’s the reason I modified my review & added more stars. I will probably return again in 2016 & hope to have a 5 star experience. Thank you morning staff for allowing me not to give up on this hotel!

The breakfast buffet was great and the people in that area were wonderful I was told one price when I checked in was build another price fire alarm went off twice throughout the night not just in my room the door handle was falling off the door I mentioned it and they did not care at all I was very unimpressed with this hotel and the gate to the pool was locked although that is why I chose this hotel for the pool and hot tub

This hotel and staff do not represent the beautiful city of San Antonio well.
We stayed over the Thanksgiving holiday.
Credit cards both mine and my husband have both been compromised. 1300 charge to walmart on one, and a charge at a shell gas station on another.
We had an I-​phone stolen after it was turned in at the front desk.
As for the rooms ~ the doors stick. The bath door could not be shut without a full body slam.
Shower was stained and very aged.
The beds were comfortable enough.
Rates are cheap but the addage «you get what you pay for» applies.
I have made attempts to contact the hotel manager. I received an email back after calling as well as sending a letter only to say in short. Sorry not sorry for your experience. Very poor customer service.

We only paid $ 75 for a room with two double beds.
Pros: staff is great, only $ 6 über ride to the Riverwalk
Cons: very outdated, difficult to access the wifi, the ac unit is extremely loud. We had to turn it off to sleep, and there was a large black bug in our room and one right outside our door.

Yes, it is older. The updates are nice in the rooms. Shuttle runs every 15 minutes for those that don’t like to walk. I’ve stayed near the Riverwalk many times and I enjoy the walk at street level. At night I don’t like walking in any area surrounding the Riverwalk — get a taxi home.

This is the worst Holiday Inn that I have ever stayed at in my life, and I have stayed in quite a few. Even though it is somewhat close to the Market place and somewhat close to the river walk, the area around this hotel looks shady and I wouldn’t want to be walking around there at night. Make sure you bring ear plugs because you can hear everything that is happening in the hallway, the people who stay there are ridiculously loud at all times of day. If you need your WIFI, find another hotel because the WIFI barely works!!! And to top it off, the last two nights we stayed there, they had NO HOT WATER! And beware of the crickets that you find in your room :)
IF YOU are trying to stay at this hotel for a BMT graduation, find something better and closer to the base. The traffic is too much of a hassle to get the Lackland and you will definitely want a shower with warm water!

Let me start by saying that for the price we paid for a regular room with 2 queens, we were happy with this hotel. We paid $ 79/​night inclusive of all taxes, fees, etc as well as a $ 20 credit for breakfast for 2 for each day. The breakfast buffet is $ 10.99 so we only had to cover the difference plus tip.
I was very worried at first because of all the negative reviews I read. But I think it’s a matter of setting expectations and doing research. We were aware that it is cricket season and that the hotel
Is old, so we were not expecting anything fancy and were ready for the possibility of a cricket or 2. I am happy to say that we didn’t see a single cricket in our room and despite needing some updating, especially the shower/​tub, the room was fine.
Negative:
*It definitely needs a lot of updating!
*The tub is no longer sparkling white.
*The caulk around the tub is dark, making it look worse.
*The walls have some marks.
*The doors don’t open and close smoothly.
Positives:
*The room and bathroom were clean. Old, but clean.
*The AC was cold and stayed cold the entire stay.
*The hot breakfast buffet was decent… Bacon, sausage, eggs, potatoes, yogurt, fruit, a selection of bread and pastries, cereal, coffee and juice.
*Good location, not too far from the Riverwalk.
*Free parking.
*Free wifi.
I am giving it 3 stars because it does need quite a bit of updating, but other than that, the stay was good.
If you just need a place to sleep for a few days, it will do. If you want to actually hang out at the hotel and relax and enjoy the facilities, you may want to get a fancier hotel.

Checked in around 7pm, checked out at 10pm that same night. I found 5 large crickets in the room! By the way we were on the 4^th floor. When I complained the front desk clerk told me it was «cricket season» and I would find this same problem at any hotel. I am now at the dubbletree hotel just a couple miles away and there are no crickets and they have excellent customer service. Never staying at this holiday inn again.

The room was spacious, nicely cooled for our arrival, and the beds were comfortable. I would highly recommend the breakfast buffet for $ 10. There is variety and the food is kept warm. The café host is friendly and genuinely kind. I had the pleasure of chatting with him for a bit when it was a little slow. It was conveniently located to the River Walk and the San Antonio Zoo.
The only con is that it took a VERY long time for the hot water in the shower to kick-​in.
I would spend the night again on any future visits.

What a dump! We had no hot water, the hallways were like a sauna and the maids always came beating at my door like they were SWAT. The restaurant had poor service along with the front desk.
I won’t be back!

Now I understand why the reviews are so poor for this place.
Just to keep it simple, this hotel is overpriced and should not bear the Holiday Inn name. This was the hotel we chose for our wedding night and I am disgusted.
The hotel is old and run down. The room actually had a floor fan (photo attached) because the AC unit in the wall was so outdated. My wife was getting her hair and makeup done for the ceremony and it could not be done in the room due to the heat. This is summer in San Antonio.
While the room was made the first night, there was a dirty towel hanging in the bathroom. There was also urine stains behind the toilet seat.
DO NOT STAY AT THIS HOTEL. You can find cheaper nicer hotels in the area. This is not your typical Holiday Inn. I have no problem with Holiday Inn as a company. It was just this location. For $ 160 a night this is unacceptable.

This Holiday Inn is alright. The staff was friendly, and the room was comfortable, albeit beginning to show signs of aging. It would be nice if they renovated, but it is not of the utmost importance. If you are just looking for a comfortable room for a night or two, the aging should not be an issue.
It is but a few blocks from Market Square. It may be a bit of a stretch to say that the hotel is within walking distance (I only say this because I did not see sidewalks that a pedestrian can use, but I was driving and my eyes were on the road so I could be wrong), although it is less than a five-​minute drive. So if you got bored in your room, it is very easy to go to Market Square, where Mi Tierra is open ²⁴⁄₇.
I would go back again if I am in town and looking for affordable accommodations.