Residence Inn San Antonio Downtown/Market Square

I would stay here again in a heart beat
It’s clean updated and easy to get to
Most important is that you get a good nights rest here
I did not hear kids, honeymooners or seniors with blaring tv, s
Staff was helpful
Breakfast was good. Better. Than most
G

Big Ups to Ron! He was super helpful and went out of his way to make sure we had what we needed and hooked us up when we faced a little snafu with our vacation plans! You can tell he really cares about his job, his hotel, and his guests, which I find is really hard to come by these days.
We got a 2 bedroom suite and it was impeccable. I added photos, but they really looked just like what was on the website. The pool and hot tubs were pretty small, but for the amount of people out there, it was fine. There were a couple of things that could’ve been nicer, like the guy who worked the night shift and there were one or two things that weren’t in real good shape and/​or broken that could use a little TLC. But overall it was a nice, short stay in a beautiful room with a full kitchen, and enough space for our whole crew of 6!
They have a complimentary breakfast that was nice, with lots of your hotel staples like cereal, breads, juices, coffee, etc. They also had eggs, cinnamon french toast, and sausage (not breakfast sausage, but you know, the red smoked sausage which is a plus for me) and their waffles are shaped like Texas. They kept it all pretty well stocked and the lady who was handling the restocking was super sweet, but I unfortunately failed to catch her name. There was a pretty large, nice sitting area for breakfast with lots of seating.
Also, we weren’t there during the week, but they apparently have regular «social» events on certain nights of the week with complimentary food, which seems kinda cool. We’ll be back if/​when we decide to come back to San Antonio.

Nothing special. Stayed here for a week traveling with my husband who was in San Antonio on business. We opted for this hotel because it had reasonably priced suites and amenities not found in pricier hotels.
While it’s nice to have a separate living and sleeping area separated by a door, a microwave, a refrigerator, a sink, a table for eating, a mini stove, and all that good stuff, the appearance of the hotel left a lot to be desired. The elevator buttons on the first floor are messed up, and the elevator had problems during my stay, in particular the door not wanting to close and the buttons didn’t work inside the elevator. To their credit they did have someone checking it out – in fact, he arrived to work on the elevator when I was inside it. But there is only one elevator, so having one that doesn’t always work properly is an inconvenience. When it was working, though, there was never a long wait, which is a plus.
The hotel never smelled clean or fresh. Maybe that has something to do with the pool (which gets a lot of use) and people constantly coming inside wet, which can over time contribute to the mildewy odor. And speaking of the pool, our room overlooked the pool, and glass windows can only do so much to keep out noise, so it had a tendency to be VERY noisy – little kids playing in the pool woke me up on more than one occasion. There was also a lot of noise inside the hotel itself, from nearby rooms, I guess. A lot of thudding and thumping noises. Also, I’m assuming the «budget» walls are super thin because you can hear a lot more than I think you probably should, whether it’s noise from the hallway, the room upstairs, whatever. I stayed at a Courtyard Marriott a week ago, and the soundproofing was much better.
Because this is an extended stay type of hotel, I never felt like I was staying in a nice property – you just don’t get that vibe. But for what it cost, and the amenities, it’s a pretty good value. I never participated, but they do have food and drinks some evenings. They also have a free breakfast, which I never ate but my husband did, and he wasn’t impressed most mornings. They do have a fruit bowl, and although I saw at least one rotten apple, the bananas were actually in pretty good condition, so there’s that…
Our room didn’t seem overly dirty, but it wasn’t all that eye-​clean, either. There were mystery stains on the carpet, the sofa, and the chair was so filthy that I didn’t even touch it the whole time I was there. The carpet was also unattractive and it looked dingy, although maybe it was just the design that made it look dirty. My bare foot accidentally touched the carpet one evening (I NEVER go barefoot in hotels and always wear flip flops, whether it’s a budget hotel or a more costly one) and I had a mini panic attack because the carpet felt damp and «squishy.»
It’s not close to the River Walk. It’s a few blocks away (if memory serves me correctly it took 10 — 15 minutes to walk to one particular River Walk entrance) so if close proximity to the attraction is important to you, you might want to look elsewhere.
Also, the front desk attendants are very friendly and helpful, and I really liked that aspect of my stay.
There was no ice machine on each floor, only one on the lower level.
If they would clean the hotel up, do something about the smell, enforce some kind of guidelines so that screaming kids in the pool don’t disturb guests at all times of the morning and night, and fix the elevators, they could easily get three stars from me, but now I can’t see fit to rate them more than two!
Edit: I have discussed our stay at this property with my husband. He feels it should be rated FOUR stars. So, I averaged my two stars with his four stars and decided to leave the hotel a three-​star review. And I can agree with that. It wasn’t perfect but it was comfortable, the staff was friendly, and it was light years better than the Courtyard Iberville in New Orleans, which he and I both agreed wasn’t that special.
I still think they should clean all surfaces in the rooms, however, before putting guests in them.

I have stayed for 1month for a business trip. Front desk Jerry and Manny are very friendly. They said hello to me every time and made me so happy. It felt like my buddy, and. also funny. I love Gracie. She cooked delicious foods, tacos, salad, hamburger, cake for us on every Monday to Wednesday night. I felt like I was staying in my home. She is like my sweet Mom. Housekeepers are also nice and gave me so much coffee, whatever I wanted, and took care of me everyday. I like this Inn a lot.

Horrible room smells like cat pee… we were greeted and charged more then what we booked the room for!!! Only six dollars but the manager wouldn’t honor it saying oh yea this happens all the time through expedia. if you don’t like it we will help you find a new hotel. They know there’s a problem and won’t fix by the way were paying 900 dollars for the 3 nights were here, but there more then willing to lose our business over six dollars!!!

Rooms are great and amenities were great with having a new born and to be able to have two separate spaces. Breakfast would have been great if guests from the neighboring hotel did not come in. The space is not fit for that. Always to crowded during breakfast, something that should take only 10 minutes to do takes over 30 minutes on a good day

Stayed here for 5 nights during vacation. Parking is included vs downtown which can get $$$ per night.
The hotel has been totally remodeled and my room was a one bedroom, full kitchen, dinning area and living room. The hotel offers breakfast daily and a happy hour with small bites during the week. The hotel is nearby the market place and a short walk to the downtown & river attractions. Breakfast is served 7 days a week and during the week they offer complimentary small bites, wine, beer and sodas. Enjoy the outdoor pool, jacuzzi and adequate fitness center. The staff that I encountered were all friendly and helpful.
I’d stay here again for the convenience, practically and reasonable prices.

Stayed 7 nights back in Jan and was satisfied with everything!
The frontdesk clerks were always friendly and helpful and our room was comfortable. bed was too!
We walked down to the riverwalk for dinner every night … the Alamo is a beautiful sight at night!
Yes, it’s true you will pay to valet park your vehicle. but in that area of downtown you’re not going to find free parking… lol

I spend close to 200 nights a year in Marriotts. Usually the Residence Inn. This place is a dump. I can not believe Marriott has its name associated with it. My wife and I checked in then decided to go ahead and take the loss and got another hotel room. Wish I would have checked out Unilocal before.

Save time and money and avoid this place.

We stayed here recently while attending the 2013 Tejano Fan Fair and it was Ok. The staff is really nice and the prices are reasonable (given the time of year).
Ok, it’s not the Marriott Riverwalk or Hotel Valencia. If you want that nice of a hotel, stay on the Riverwalk.
If you go during Fiesta or Fan Fair, most of the bands you will want to see are going to be either at the Mercado or at Cattleman’s Square. If you want to be by those areas, this is actually not a bad pick. Yes, it’s a little pricey for the location. They always jack the prices up during Fan Fair and Fiesta. You pay for the location.
Overall, it was an OK hotel. The rooms and hallways looked a little worn down but the rooms were fairly clean and we all had a good night sleep.
The staff was very nice and always very helpful.

I booked this hotel over the internet on the Marriott website. When I drove up, the place scared me a little because of its very old looking building. I thought my room would be a rundown overused unsanitary room. To my surprise, the suite was very updated, spacious and cleanly. I would definitely stay here again.

Honestly, it’s your typical Extended Stay hotel. It’s not exactly a 5 star hotel, but I will say that the staff treat you very well. Customer service is great!
My car got broken into while I was staying here and I must say, the staff went above and beyond what was expected.
They cleaned up the broken glass in my vehicle for me, apologized for the inconvenience (though it was not their fault at all) and they followed up with me to ensure I was okay.
The rooms were clean and they had nice flat screen TVs.

Booked hotel months back and today I arrive at the hotel to check in and found out they sold my room and canceled my reservation. The explanation I received was the rooms were sold out and because I did not arrive at 4PM, their policy is to cancel the reservation. Called Marriott customer relations and they said my room should not have been canceled and they have no such policy in place. The hotel tried to make it up for it by putting me free of charge at another hotel and giving me bonus points. I still do not believe this was enough. I believe the hotel should have kept my room and try to contact me via phone or email to alert me before my arrival, that my room is canceled. This service at this Residence Inn Market Square is not what I expect from a Marriott brand hotel. I will never come back to this location again and would not recommend anyone to book a room here because the reservations are not guaranteed.

I usually like the Residence Inn, brand and while I appreciated the two bedroom suite upgrade, being a single traveller, this could not make up for the fact that when I checked in after arriving late due to a thunderstorm in San Antonio I was checked into a room that was under repair. Coffe cup, caulking guns and dirty rags welcomed me to my room. I called down and was quickly moved to a similar room without the construction. This hotel is in desperate need of an upgrade to meet my expectations as a Marriott property. Dirty, fraying carpet, worn furnishings cheap televisions and a poor location await you at this property.

I am a huge fan of going to hotels. I love the feel of a freshly made bed, 300+ thread count sheets and fresh towels.
When my husband and I decided to have a kid free evening in town last month, we chose the Residence Inn downtown as the lucky spot for the evening.
The service wasn’t that good. We had a free voucher from credit card points and the man at the desk didn’t know what to do with it. The room smelled like smoke, even though the whole hall was smoke free.
The breakfast people in the morning were rude and the sheets were maybe 50 thread count. I haven’t slept worse in years. I think Marriott should have a standard no matter what the name they want to call their hotel is. Residence Inn, Courtyard, etc. It is all Marriott, so gives us the Marriott treatment.
We are sending back our other voucher, as we do not plan to try to experience that again… BTW, had we not had the voucher? $ 299 a night plus tax! I think that would gas my car for a whole winter.