Hyatt Wild Oak Ranch

This isn’t exactly a hotel, it is categorized as a vacation club and thus the rooms are more akin to a luxury apartment than a hotel room or even a hotel suite. The whole complex looks more like an upscale apartment complex than a hotel.
Surrounding the buildings is a plenitude of native trees and shrubs that create a Hill Country type atmosphere in the city.
There is an artificial river/​pool with a slow current (for tubing) and a beach to sunbathe — definitely a nice feature.

As previously stated the rooms are essentially an apartment, in our case a one bedroom apartment. The rooms are large with a kitchen, dining room and a big living room.
Even though we had no problem finding a parking space (we went in February) it was not as empty as I would have guessed, I imagine that in the height of summer this could be a problem.

My wife and I stayed here for a promotional stay that required a «special presentation» (timeshare sales pitch).I’m a Hyatt passport members and love the brand and service.
First the negative and it’s a big one, the timeshare sales pitch may have been the worst we’ve experienced. Beck drug out the presentation about 45 minutes longer than we were told it was going to be (only supposed to be one hour) and it just felt like I was dealing with a car salesman. He would finally answers a question 10 minutes after I asked it, needed to «go get some papers». Frankly, I was waiting for him to start working the four boxes like the old car salesman used to.
The room was very nice and spacious. It closely resembles an apartment with a full kitchen that’s fully equipped with stainless steel appliances. It also was a one bedroom with living room that had a couch that had a full size pull out bed Also the room has a full living and dining area, surround sound, blue ray player and a cozy patio with furniture. They have a really nice lazy river that is huge, pools, water slides and a fire pit where s’mores are served free! They have a deli and restaurant on site as well as a golf course! We really enjoyed the resort, the staff was very friendly and courteous. We really enjoyed ourselves here – minus the sales pitch.

Fantastic lodge! They have really good entertainment for kids. The room was well kept with nice amenities. The pool area was great!

I stayed at Hyatt Wild Oaks Ranch in early January. I brought my In-​Laws and my Family and some nieces and nephews. The place was great. The staff was friendly and responsive. One of the showers was clogged when we arrived and we called it in. We went out for the day and they had it fixed by the time we came back. We went to Downtown San Antonio from there and it was not a long drive at all. The kids loved the pool. It was both an indoor/​outdoor pool with a water slide both indoors and outdoors, which was nice since it was January. They have a game room, a putting green, and a General store. They had fire pits and sold kits to make s’mores. We did not have a chance to do this, but it really seemed fun. It looks like a fun place to go in the summer. It has a lazy river and playgrounds for the kids as well.

My husband and I stayed here for a promotional stay that required a «special presentation» (timeshare sales pitch).
We’re both Hyatt platinum passport members and love the brand and service.
I’ll start with the negatives, only because that’s what I’m always searching for in reviews.
1) The outdoor slides were shut down and the pools had a lot of leaves. Believe it or not, it was 78 degrees out in December and we still swam and enjoyed it immensely.
2) The sauna and steam sauna were both a bit rundown, neither would get hot even though we preheated them for hours ahead of time.
3) We requested late check out at 12 pm and were locked out of our hotel room at 10 am when we retuned from the gym. No big deal, but it took us 30 minutes to track someone down to let us back into our room.
4) The onsite restaurant JB’s wasn’t anything special, food was mediocre. I’d suggest Chuy’s right down the road– it will change your life.
5) Lastly, the timeshare sales pitch wasn’t the worst we’ve experienced. However, Steve (perhaps a regional manager of sorts) had the pleasure of trying to close our sale and we both found him abrasive. He has an issue with listening, and interrupted my husband mid-​sentence numerous times.
Other than the above we truly had a wonderful stay. The staff was accommodating and polite, the grounds gorgeous, the workout facility well equipped, and our 1 bedroom on the 3^rd floor was PERFECT. We will most likely visit again or stay at the Hyatt Hill Country across the road. We will definitely recommend this property to our friends.

Stayed here for 3 days and two nights! The rooms are very spacious and closely resemble an apartment, it has a full kitchen that’s fully equipped with stainless steel appliances. It also was a one bedroom but had a couch that had a full size pull out bed as well as a bed that dropped from the wall which was cool! Also the room has a full living and dining area, surround sound, blue ray player and a cozy patio with furniture. They have a really nice lazy river that is huge, pools, water slides and a fire pit where s’mores are served free! They have a deli and restaurant on site as well as a golf course! I really enjoyed the resort, the staff was very friendly and courteous, they gave us shopping info and free appetizer voucher for several restaurants! If you are looking for a quick getaway Wild Oak Ranch is the place to be!

The resort and the people were nice but everything else was horrible. The restaurant JB’s was one of the worst restaurants in a resort I have ever been too. We had a 2 hour wait for our room to get cleaned and ready at 4 o’clock in the afternoon. Which they did comp us diner at «BJ’s». For $ 500 dollars a night I would highly recommend saving your money and going to a super 8 to receive the same quality.

I had some business to do in San Antonio and this was on the companies approved sites, so I brought the family along. Very nice looking facility with a lot of ammenities. I went off the work and the family swam and ate and had a blast. I heard from the wife when I got back how good the service was. Everyone was very helpful.
I got to find out how nice they were later that day. We wanted to let the kids watch a movie but ran into some issues, but the Recreation Department at the resort did wonders! Jonathan Peña, Rosanna Segura and Kaity Castro totally went out of their way and arranged so the kids could see the movie they wanted to. Also there were other little issues they resolved (think one was they didn’t have s’more s that night) Their attitude was really all about making sure we were happy and had a relaxing time… how refreshing!
When we got back to our room, we were well rested and ready to go out and have an awesome dinner. Suprise! The Recreation department had sent us a basket with some snacks, s’more kits for kids and a bottle of wine for us. WOW. I was very impressed.
We will definitely be back, summer spring or winter!
Kudos to the rec dept for saving the day!

Best time share experience by far staff is friendly our condo is bomb! I hope we can seriously consider this place as investment for our family.

The Hyatt Wild Oak is a residence club (similar to a timeshare). You can book this like a hotel, however priority is given to owners when booking. Things to note:
You will pay a resort fee. For the fee, you get ALOT — kids club for the young ones, movie night, access to pools/​lazy rivers, fitness area (with new equipment), plus more.
Access to the Hyatt Hill County is provided. You can drive over or take the shuttle. Their lazy river is open later than the Wild Oak.
Parking is difficult in the evenings. If you arrive at 6, expect to park away from your building — which is no different than any busy hotel.
Things we found out– you can BBQ on property. Ask the front desk. Not sure if if want to do it, but interesting to know option is there.
Conveniently located near Sea World and not far from other key attractions in SA.
Has kitchens — great for handling those leftovers — or making a meal.
If you have 2 adults/​2 kids — get the one– bedroom. The adults can stay in the room and the kids on the pullout sofa-​bed. In contrast to the studio — you will have a full kitchen, full bath (with whirlpool bath for two, sectioned toilet and sectioned shower) and washer-​dryer. They offer 2 bedrooms also.
My family truly enjoys their time at the Wild Oak and will be back.

Well worth the investment! With our family of four, plus additional family that were visiting, we find it useless to stay in traditional hotels. Instead, we like apartment style living where you have a kitchen to cook your own food and extra bedrooms so everyone can have their own space and we aren’t on top of each other!
After searching relentlessly online for something, thanks to trip advisor, I stumbled on this resort! It was a bit pricey (we paid a little over $ 400 per night after resort fees and taxes were added) but it was well worth it!
You are literally right across from sea world, having your own kitchen rocks, there’s tons of stuff to do for kids from special activities (that cost money) to free family events like movies in the lawn!
** Special Tip** We requested a top floor so we can enjoy the balcony with the least amount of bugs and we got a one bedroom resort (which was too small for six people but they were sold out and this is all they had). I highly recommend a two bedroom suite if you have the budget for families of 4+.
They have a restaurant on grounds along with a media center, game room, 3 pools (including a lazy river which I loved), 2 water slides, a Sandy beach area near the lazy river as well as cabanas with hammocks, a playground for kids and so much more!
Get mosquito bands or repellant as it’s a wooded area and you can get bit up, but overall, I love this place!
Keep in mind it’s a timeshare resort and they will have intentions if selling you a membership. When you check out they’ll offer you a return stay of 3 days and 2 nights at $ 99 per night for a studio, but you’ll need to pre-​pay. The catch is to do a 90 minute tour/​presentation!
I recommend staying 3 — 5 days to get the most out of the resort! We will def be coming back here often, even considering investing in the resort membership!

Loved this resort! We are Hyatt owners and have stayed at properties in Carmel, Sedona, and Key West. This resort was on par with every other Hyatt property we have visited!
Upon check in our concierge was wonderful. Our room was everything we expected it to be. We ate at JB’s and had 2 salads and a large pizza that lasted through 2 – 3 lunches! We love the full kitchen and full bathroom. The washer/​dryer is also a bonus as we don’t have to pack 7 days worth of clothes knowing we can do laundry.
On site there is a small convenience store, which came in handy for morning coffee and other necessities that we didn’t plan for. The pool, water slide, and lazy river are also amazing. We were there in February and didn’t expect the weather to be as warm as it was, but enjoyed a great day of swimming, sliding, and relaxing — both in the lazy river and by the pool.
Even though we are owners at Hyatt Vacation Properties, they still wanted us to go through an update, but didn’t pester us.
When I had questions about local restaurants, cities, attractions, etc., the front desk staff, restaurant staff, concierge, and other hotel staff were very honest, knowledgeable and friendly.
I have so many Hyatt properties to visit, but always want to return to the one I was just visiting! The Hyatt Wild Oak Ranch is no exception!

Hyatt Wild Oak Ranch is a residence club for owners and also a resort for non owners. Their staff could not be better, they always take care of whatever needs we have had and are so nice and ready to please. Gotta love that!
We love the apartments and full kitchens with granite counter, the master bath with a big jacuzzi tub, washer/​dryer, and a patio or porch. You can check out games from the kids camp, which is nice for a game of Monopoly in the apartment in the evening.
It’s the most relaxing vacation for us, because after resting on a hammock in the cabana by the lazy river, you can walk to the grill and sit inside or on the patio. They have a delicious grilled salmon salad and tasty cocktails. If you want a nice dinner restaurant, you can easily go a mile away to the Hyatt Hill Country and enjoy fine dining in the Antler Grill. You can also use the Spa at the Hill Country Hyatt while staying at the Wild Oak Ranch. There is another casual dining restaurant there as well. Antler Grill has wonderful food and service for fine dining. In the evening the staff will light a fire pit for you and you can sit outside and enjoy making smores.
The river pool is wonderful fun and the other pool has slide. The outdoor jacuzzis are near the slide and also by the lazy river pool. There are many many more amenities, too many to list.

While my family and I had a great time at Wild Oak Ranch, there are a few caveats. The house restaurant was not good. Very slow service in an empty restaurant, and the food was miserable. I expect high prices for food at a resort, but not sub-​par food. The store near the lobby has a good breakfast sandwich, but it’s not listed anywhere. The food selection is not great either.
Our apartment was great. The spa tub is fantastic and everything was comfortable and clean. The kitchen is well-​appointed and would make a longer stay easy and convenient. The bed was also comfortable with a firm mattress.
We were missing toothpaste and a hair dryer, so I called maintenance. 45 minutes later, still nothing. I had to take a trip to the front desk to get them delivered. Again, not up to the level of service I’m used to at Hyatt.
We signed up for the «tour» for timeshare sales, mostly to get the points. Surprisingly, it was entertaining and fun. Our rep was friendly and not at all pushy. My daughter got to play at Camp Armadillo while we hung out and found out about some of the less obvious perks. While we’re not signing up right now, we are likely to consider it in the future, not least because of the lack of hard sell and the flexibility of the service.
The property is more modest than the neighboring resort. The beach is small, but nice, and the lazy river is also smaller. If I was vacationing alone with my husband we might miss the extra details, but it was perfect for us with our small daughter who loooooved the lazy river and making sand castles. She enjoyed Camp Armadillo as well.
Overall, the negatives were not enough to make us not want to come back, but I hope they put some thought into improving the level of service and the food.

We were staying at the Hyatt Hill Country Resort and was talking with a sales guy about the Hyatt vacation club. After his sales pitch he gave me some wristbands to allow to swim at the Hyatt Wild Oak Ranch which is located next to the resort. The swim area has a lazy river, indoor and outdoor pool which is connected, indoor slide and outdoor slide (closed), but no adult pool. There is also a fire pit serving s’mores at night and a movie is shown for the kids and another movie after for teens. There is also a restaurant but it is not located next to the main pool.
The place is like a luxury apartment complex but geared for families with kids since the rooms have kitchens. There seems to be more activities at the resort and animals too.

This place is quiet retreat from the hustle & bustle of San Antonio. I have been going there 2−3x a year for at least 5 years since my parents bought a time share there. It’s funny at first I thought, «suckers» but then after spending 2 nights with them, I thought they were brilliant. What a great investment it has been. This place brings our family together in a beautiful rustic setting. When you walk the grounds of Wild oak you can smell the rosemary & Thyme that grow along the paths. You also could encounter a variety of birds, rabbits, squirrels along the paths & outside your patio/​balcony.
There is so much to do at Wild Oak, even on a rainy day! I stayed here once when it rained 2 days in a row & with the indoor pool & hot tub, indoor water slide, the game room & the restaurant/​bar– I was fine. When it is nice out, you can float the lazy river take advantage of the outdoor pool, hot tub & other water slide or walk the great trails. The food at the restaurant is pretty good, though service could be better.
The customer service there has been phenomenal. Like I mentioned I have been here maybe more than twenty times in the past 5 years & not once have the service members not gone out of their way to help. They have upgraded our room, given us a place to store our luggage when waiting for room, allowed for both early & late check out & even take us on golf cart rides around the grounds & to the neighboring Hyatt resort.
This is a gem, in San Antonio both relaxing & fun, you will be glad you stayed.

First off, there are two Hyatts practically next door to each other. The Hyatt Hill Country is more upscale and resort like. The Wild Oak is more of a timeshare place and geared for families and larger groups of people.
We did a short weekend trip from the Houston area. We had 5 adults and 1 child in our party. We ended up with a studio and a one bedroom unit. I believe together, the rooms were not quite $ 300 a night. The rooms were nice and new. The larger room was a relative bargain and perfect for a small family.
The amenities are great for kids. The pool area with 2 slides and the river are with inner tubes kept our kids busy for hours at a time.
The location is a little out of the city, but it’s still close enough for a short drive.
When all is said and done, this is a great bang for your buck hotel.

Why is it that so many of our recent San Antonio stops rate somewhere between three and four stars? Wish I could boost this review to four … but I can’t.
This was our second stay as HVC owners and of the five properties we have stayed at this ranks #5. But how can San Antonio compete with Carmel, Lake Tahoe, or Sedona?!
Our one-​bedroom unit was comfortable enough with the large bathroom being the best part. The kitchen was larger than the one at Carmel Highlands (who cooks when going to Carmel?). However, the quality of the dishes and glassware was not as high as what we have found at other properties. The dishes didn’t have the «heft» we have found elsewhere and the wine glasses are on the small size. Also it would have been nice to have placemats as we have found at other properties.
Towels were fine, but the bedding left much to be desired. The sheets were thin, had holes, and came untucked very easily. Reminded me of the kind of sheets I had at camp as a kid. Not what I expect from Hyatt. Maybe with the very dim lighting in the bedroom, they think we won’t notice the bedding.
The grounds are lovely with lots of chairs and benches inviting one to sit and relax. We enjoyed a walk on the nature trail one morning and DH took advantage of the lazy river.
As expected items in the «general store» are way overpriced — but helpful to be on site for emergency situations. A very large HEB is minutes away so that’s where we did our shopping for the few meals we prepared.
JB’s has a limited menu, but a piña colada on one day and a Shiners Bock and very tasting tortilla chips on another afternoon hit the spot.
Staff were all friendly and accommodating. We signed up for the 30-​minute sales pitch which turned into 90 minutes. $ 100 coupon was our reward. We have had the HVC sales pitches at other sites: Highlands Inn, Sedona, and Bonita Springs. We were surprised that our WOR sales person did not have our information (no computer in sight). We came away with a few tips for maximizing the use of our points, but had no intention of upgrading. Did not feel pressure, but still the techniques felt a bit like those used by car dealers … «let me talk to my manager.» Not as smooth as at other sites.
All in all a relaxing spot. Just nothing to shout about. Perhaps we are in the wrong demographic for WOR. Seems like it would be ideal for families with young kids.

We chose this resort because we could trade in our Starwood Time Share for a week here while we spent time exploring historic sites around and eating in San Antonio.
As aside, we highly recommend San Antonio (SA) as a destination for both of those activities. One of the pieces of good news about this resort is that it was close enough to SA locales, downtown, Mission Trail, Pearl and all associated River Walk locations and good restaurants in the city too.
Lcation and friendly staff here were the best pieces of the stay. It is for those reasons that we’d have this on our «we’d consider it list…» for another visit. But there are other reasons why this isn’t a place we’d have at the top of that list when we’re in the area again.
Starting with the GOOD THINGS:
STAFF: Very friendly both at check in and check out and very helpful concierge.
STAFF Unit assigned was as we had requested in advance of arrival.
LOBBY: Very nice large room with tables and furniture for gathering.
LOCATION: Convenient to San Antonio — less than 20 minutes drive.
UNIT SIZE: Large 2 BR corner unit, I’d estimate around 1100 sf (?)
KITCHEN: Full kitchen with good quality appliances all in working order.
BATHS: Spacious, clean and all in working order. Nice absorbent towels.
EXERCISE ROOM: Spacious enough and with good equipment in working order.
HOUSEKEEPING: Daily freshening for towels and garbage pick up worked well.
WASHER /​DRYER: In unit (stacked).
OUTDOOR ACCESS FROM UNIT: Spacious outdoor deck off of unit.
Factoring in the NOT SO GOOD THINGS:
POOL: We are not «lounge by the pool» types, bur we do use pools on properties. We were underwhelmed with them here. Different strokes for different folks. And if you’re planning on using the water slide /​lazy river note it seems to be turned off in January.
POOL No parking at the pool meant one had to hike back to their unit in wet clothes after a swim… not a great thing in cold weather.
NOISY: We requested the Persimmon building on an upper floor. That request was based on other traveler reviews that cited this building as quiet and having good outlooks. We thought this was pretty noisy as it backed to the freeway and the outlook was unremarkable, although with some lights at night. For better settings, you might want to consider the buildings that back to the golf course with units on the back side of those buildings.
MEDIA LIBRARY: Dank and odiferous with chlorine from the pool, over which it was located. If you needed to use a PC (we travel with a laptop so we didn’t) that’s where they were located too. .
ACCESSIBILITY: We saw several examples of problems with barrier free equal access for things like paths of travel on property, entry to common facilities, ADA compliant van accessible parking at lobby and preview room and so on. We left a list of things needing attention in our check out comment card.
SOUNDPROOFING: Between units seems not so good. We had neighbors only on one side, a group of high school students with chaperone, for a couple of days and we could hear their conversations clearly in the evening. (And, I imagine, vice versa.)
BEDS & PILLOWS: Uncomfortable beds in both the master and second bedroom. As if broken down, too soft and «creaky». Pillows were marginal too. We were eager to leave both behind!
CARPETS: Needed shampooing!
WIFI Very slow in unit, in fact perhaps the slowest service of any we experienced during a month long vacation at various properties.
«HEAD’S UP» ABOUT LIMITED SERVICES ON PREM:
1) At certain times of the year, as in January when we were there, the on site restaurant is closed three or four days a week. Mattered not to us as we wouldn’t have used it anyway, but if it matters to you to have food service on site, need to know this in advance.
2) No spa services on prem, if you’re looking for that you’ll have to drive to another nearby Hyatt property.

This (May 2009) was my first stay at Wild Oak Ranch (WOR) and I’m pretty sure that I’ll be going back there at least once per year with my family as long as I have a kid living with me. There were a few things about the place that weren’t perfect, but the things that were good were REALLY good, enough to overcome the missteps.
Our family of 3 (two adults and a 2 year old) joined another family of similar configuration for a joint long weekend trip to Sea World. Traveling with little people who still nap for two hours in the middle of the day meant that we wanted lodging very close to the park. WOR offered the best rate for a suite-​type setup and offered a ton of family-​friendly amenities, so they got our reservation.
Here’s what we loved:
— a gorgeous, modern 1 bedroom condo with full kitchen, full bath (including giant jacuzzi tub), washer & dryer, great coffee maker, awesome bath & body products, and plush, natural-​fiber bedding on a very comfortable bed. Imagine the W Hotel as a condo without the blaring club music. Everything seemed brand new, so the place may have been recently remodeled.
— an incredible array of activities for kids & adults, from a rec room with arcade games, to a fully equipped playground, to an on-​site waterpark complete with 800 ft lazy river for floating, and zippy (even for grown-​ups) waterslides. If we’d known it was going to be all that exciting, we’d probably have planned for a longer stay. There’s so much to do that you don’t really need to leave the property, making for a very economical vacation.
— poolside restaurant with an excellent bartender mixing a surprisingly high-​quality top shelf rita on the rocks; a cocktail waitress brings your drinks to wherever you’re floating in a covered plastic cup, no problem.
— beautiful hill country setting, with winding trails for strolling, plus flora & fauna to match. The kids had a supremely cute after-​dinner encounter with a jack rabbit that they’re still talking about 2 weeks later.
WOR is a part of the Hyatt Vacation Club, which is a sort of time-​share arrangement. Consequently, I fully expected to be descended upon by all kinds of salespeople as soon as we drove up & possibly throughout our stay (ever been to Cancun or Cabo San Lucas?), but amazingly it never happened.
We really enjoyed ourselves at WOR and are sure to return. However, I’d be remiss if I didn’t disclose the things that weren’t exactly spectacular:
— reserving a «crib» means that you will have a pack & play in your unit. Be sure to check the bedding before the evening, as the place apparently has two sizes of pack & play, and you need to make sure that your sheet fits your little one’s bed. Ours didn’t, a fact we didn’t discover until 10 minutes before bedtime — uh oh. Luckily, as a maniac first-​time mom, I come prepared for lots of contingencies, and our extra crib sheet from home served the purpose until housekeeping could bring the right P&P sheet the following day.
— even if the reservation person assures you that you will have an adjoining unit with another party, it may not happen. We had planned to stay next-​door to our friends, but when we checked in, we had been bumped to another unit a few doors down. It may have something to do with the vacation club members getting first dibs on their choice of units.
— know that whatever you leave in the sink will wind up in the dishwasher. I left a couple of my child’s sippy cups in the sink when we left for the day, and upon our return that evening, the toxic fumes of burning plastic were thick in the air. Melted sippy cup tops were burned onto the heating element at the bottom of the dishwasher after a well-​meaning maid had left them loose in the rack. The resort was very apologetic and offered to reimburse me for the cost of the cups.
— being out in the country means bugs. Maybe bugs in your room. We only ever saw one actual water bug, on the tile floor in the bathroom, but the odor of Raid was overwhelming in the toilet stall. It must be part of the housekeeping routine to spray bug spray around the toilet, or something. If you have asthma, this would probably be a deal-​breaker for you. Next time, I’ll request a chem-​free unit.
— the restaurant with the great mixed drinks has terrible food. Stick with the fried, fast-​food stuff if you must eat there. Better yet, reserve a grill and have a cook-​out with your group, or use the full kitchen in your unit to make a decent meal. If you don’t mind driving, there’s plenty of great food that you don’t have to cook yourself elsewhere in San Antonio.
If you have kids and are looking for an easy long-​weekend within a 2 hour drive of Austin, Wild Oak Ranch is a good bet.