Jo-Ann Fabric and Craft

Oh my goodness. Could the clerks cutting fabrics care any less? WOW. I actually fell sorry for them. What a way to choose to work. Two of the clerks were discussing what to do with a piece of defected 6 inch trim for about 5 minutes while a group waited in line. They cut exactly to the inch and then have to report on a piece of paper to the manager if there is any waste (including an inch). I found this store to be a sad situation. The manager should be let go. JoAnns should be ashamed. From the Unilocal reviews for years, JoAnn’s Executive don’t appear to care either.

I like and dislike coming to Jo Annes.
The selection is great especially for fabrics and prices are competitive. Lots of clearance stuff which is fun and they have things that will appeal to amateurs and professionals alike. The coupons are awesome and there are in-​store sales that ate decent. As previous reviewers have noted customer service is a little lacking, not that anyone goes out of their way to be rude but every worker there has the world weary surliness of an underpaid IT guy, so don’t expect sunshine and lollipops… That being said the workers are knowledgeable if not begrudgingly helpful.

Poor customer service while in the store. They need a new store manager. This is reflective of management. They don’t even answer their phone in the morning when I’m sure they’re not as busy! I guess they don’t feel they really need customers to survive. I hope another fabric store pops up soon. I’ll make Hobby Lobby and Wal-​Mart my first choice for fabric shopping now and only go to Jo-​Anns if I’m desperate.

This store is way understaffed. The line at the cutting table was embarrassingly long. The line at the register to pay and check out made me wonder why I should stand in line for someone to take my money. Hey, JoAnn’s management– this location needs SERIOUS help. Sadly there isn’t competition so they get to treat their customers poorly and still do business. The staff I spoke with were ok — no complaints from me on their overworked staff. Luckily I didn’t need to have fabric cut or help in any other way otherwise I might still be there 4 hours later. I recommend that if you can avoid this location do so.

This place is what I imagine Purgatory to be like. I felt like I was aimlessly milling around, looking for some part that you need for a project. Smiling clerks are non-​existent around here. Got a question? Need to find something, but can’t? Too bad. You’re on your own.
If you have a bolt of fabric that needs to be cut, you gotta stand in line, and wait for one or two clerks to get busy and get to the line of people ahead of you. They cut very slowly. It’s infuriating watching another employee or two stand around and stare off into space, or rearrange doilies, while a long line backs up.
I found a bargain section, but they wouldn’t honor the prices, as they said that there were things that she didn’t know how they ended up in there. The items in the clearance section weren’t really clearance. Thanks for the understanding, Jo-​Ann.
The prices are rather high on some items. They have needlessly complicated and expensive products when a simple, cheaper solution would work just as well.
I wasn’t happy by the time I left Jo-​Ann, and will try to avoid gong back.

Don’t go here! I’m 54 years old and I’ve never seen worse customer service. Had I read the reviews here before going, I would NOT have gone. I agree with all the negative reviews for this location. I experienced the same LONG wait in line nearly 30 minutes just trying to ask if a certain fabric was in stock b/​c I could not find a floor representative to ask. I had to «Take a Number» and wait my turn at the cutting counter just to ask an inventory question Then I was told, «It’s over there with the … if we have it…» Of course, «over there» was not helpful. I looked in the general direction she pointed to no avail. Eventually, with my patience completely exhausted, I rudely walked through all the number holders and demanded she be specific or call a floor rep.
An hour had elapsed before I concluded (on my on) they didn’t have the fabric I needed. The inventory here looks pretty good, but the customer service is outrageously lacking. DO NOT GO HERE IF YOU HAVE ANOTHER CHOICE. IT WILL DRIVE YOU CRAZY! I’m a retired public school teacher. I have the patience of Job, but I cannot abide such gross incompetence. These reviews have been consistent for over a year. The manager of this store should be fired.

I absolutely, positively, without a doubt dread going to this location. Up until recently the long lines were semi tolerable due to an overly excited and chipper cashier. She would constantly apologize about the wait and compliment you or offer coupons. Now the store is barely stocked in some sections and regardless of the time of day you go the checkout line is out the door. When you finally get to the register the staff are rude and are in just a hurry to get you out the door as you are to leave. They really should take one of the several unused cash registers and convert it to a self checkout. I only go to this location if I absolutely have to but if changes aren’t made I will avoid this location in it’s entirety.

Service at the cutting table was verrrrrryyyy ssssslllloooww. 13 people ahead of us waiting to have fabric cut, team members all around, yet only one is cutting. Another lady was cutting fabric, but then decided to reorganize the back stock. Waited over an hour to have 4 yards of fabric cut. Would have had better service at Wal-​Mart.

On Saturday 9−13−14 I spent two hours just trying to purchase a few items. To top it off they were having a bad day with their registers. They charged me TWICE for the same purchase. Here’s a tip: PAY IN CASH OR WRITE A CHECK!!! Hopefully this won’t happen to you. I’ve spoken with my bank and two of the store’s employees… so far…

Horrible customer service at this location. Every time I shop here, the employees act annoyed, put-​out, or frustrated if they have to help you find something. The line at check out is always backed up because they never have enough people working. The wait to check out is on average 15 to 20 minutes each time. I don’t write a lot of reviews on Unilocal but my experience this morning was the final straw. I called to find out if they had a specialty krylon spray paint in stock. I was put on hold and someone came back to me 3 times over a period of 10 minutes asking me to repeat what I needed. After repeating myself the 3^rd time, I was asked in a succinct rude tone, «Can we just take a message and have someone call you back.» At this point I asked to speak to a manager. It’s not too much to want to find out if something is in stock before you drive to the store. In the manager’s defense, she did get back to me within a minute or two with an answer on the product I was looking for… But I don’t understand why that couldn’t have been done for me in the first place.

nothing special about this location. nice location since it was within a half mile from my hotel. i walked around to get some ideas for my next project. i was a little amused with the cutting area. there was someone on the phone while the other person cut for 3 customers. annoying.

They are lacking in customer service. It was semi busy for a Tuesday afternoon but two out of the three associates I interacted with were curt and seemed annoyed to help. As a first time visitor I doubt I’ll be back bc it just wasn’t a positive shopping experience.

Crafting is my new hobby and Blanco is my new home so naturally, I visited this Jo-Ann’s for my fabric needs. Their selection of fabrics is much larger than the one off 1604/​Bandera but the service is definitely lacking. When I go to the one on Bandera, the ladies are always super helpful, smiling and ready to save me money or give me advice. Here, however, I got no smile and no small talk; something about this Jo-Ann’s felt borderline Walmart-​cold. It’s conveniently close but I think I’ll make the trek when I can.

Their fabric and craft supplies are good, but their employees in the fabric section are CRANKY! Don’t go in thinking they will help you with advice. Merry is the nice fabric section employee. She is helpful. Anyone else, be prepared to feel like you are imposing on them.

I’ve called this store 4 times today to see if they have babyville PUL in stock. Every time I’ve experienced approximately 6 minutes on hold, and then been told that they are too busy. I’ve left my phone number. No call back. Finally, I spoke with a manager, Ernie, who wouldn’t even let me finish my sentence, telling me that customers in the store had higher priority over me. I am appalled. I’ve never been to this store, and wanted to make sure you have what I need before driving the 20 minutes to get there. There is never an excuse to give this kind of customer service.