Once Upon A Child – San Antonio

This place is not worth it and over priced. Id rather go to walmart!!! Or fallas…

This place is horrible. Not only are the staff irresponsible, they rip you off. We gave brand new clothes and they offered pocket change in return. Have some respect.

I love it at once upon a child, again!
What a turnaround!!! Way to go!

After reading some of the negative reviews I was hesitant about bringing in my kids’ old clothes, but I’m glad I did. Drop off was simple and the lady who greeted me was pleasant. They texted me the next morning to tell me my clothes were processed (I brought in A LOT). I went back to receive my check for the clothes and waited in line for quite some time (the only gripe I have) because they were so busy and understaffed. But their selection is huge and they offer reasonable prices for old clothing. I did notice some of their prices were a bit expensive. You can find items on sale at Target for less than some items at this store. Nevertheless, I’ll be returning to do business.

I luv shopping at OUAC, however… this location was the worst. Over 20 min to check out. Why? A sales associate checks out before the customers! Really??? Wtf! So just because they work there they don’t have to wait in line like everyone else with their purchase? That’s not fair to the customers. Pretty much every store I’ve gone to any associate ALWAYS checks out as of they were a regular customer. Ya don’t butt in line just because your ready to go home. It’s a shame, but I probably won’t recommend going to this location, ever. (It’s not my first or fifth time shopping at this location and this has happened). I tried giving the benefit of the doubt but not anymore.

They told me it was ok to drop some toys I was going to sell and thru made me drive there to get a «quote «then they told me they won’t buy anything from me of almost new clean expensive toys. Worse customer service skills ever, never visit this place please ! I

Rude staff. 4 people behind the register only one helping customers. No dedicated line for people just needing to check out. Total mess.

Do NOT go to Once Upon a Child! took clothes/​shoes. Over 100 items, most not even worn! went to get my offer for what they would give me. was told I now only get store credit of $ 57 & that they donated my $ 30 tub my items were in. originally told that they would make me an offer I could with accept or decline. I feel like I was robbed!
#onceuponachild #badbusiness #theives #angrymom

If I could give 0 stores I absolutely would. I went in twice today because of their «lightning deal.» I was going to purchase this piano play mat and the associate informed me that it would be included in the 35% off after 7pm. So I show up after 7:00 with 95 dollars in clothes and plan to purchase the play mat. Then another associate (manager/​owner, idkkk) says it’s not included. I then proceed to tell her I was under the impression it was because one of YOUR associates said just that. She then asked the other associate if she had told me that and she answers with «I honestly don’t know.» Her body language said otherwise. So then, (manager/​owner) whatever she was, says «I can meet you half way.» I obviously decline because that’s not the way retail should work. She then says «(so and so) has been here two years and if she said that she would absolutely say she made a mistake.» So… What? Are you implying that I’m lying? That’s what I should have said but I’m honestly not the confrontational type. BUT how disgustingly rude!
Oh… And not only did the original associate straight up lie, she then proceeded to say «I thought you were in a hurry.» BS! I NEVER once said a word about being in a hurry. You just were confronted and instead of doing the right thing and admitting a simple mistake, you lied.

I like this store, but they are very picky on the items they choose. The staff is kind of rude and short with the customers. I have found some cute stuff for okay prices. A little expensive for a resale shop. I would not go back to sell items. Maybe to buy some items. You have a better chance of selling your items online or yard sell to get the actual price you deserve for your items and also not dealing with the rude staff.

This place is a joke… horrible staff, extremely rude, long lines. I turned in 2 totes of barely used clothes ranging from preemie to 24 months, they only took a handful and said the other items were worn and dirty. I will NOT be returning and will NOT recommend to anyone.

Although I don’t buy from here often, I do try and sell. They are very particular when it comes to buying from you. You may have a decent or better than good object and still get denied because they have way too many. I guess because they are better known in San Antonio many people sell here. I have stopped going simply because it’s not worth the hassle. My advice would be to search a smaller business and sell to them. They tend to buy way more from you.

Went with my sis in law to return some jeans that didn’t fit my niece. The sales clerk said they were never scanned and would not exchange them. NOT only did she not refund/​xchange them she claimed we had stolen the jeans!!! They kept them… And I have never been back. Terrible customer service. Quality of this store is really going downhill. $ 14 jeans BTW!

I do recommend this place to buy cheap kids clothes, but Don’t waste your time on this place for selling items. They give you hardly anything and they’re extremely picking when buying your clothes, even though I’ve seen some clothing that I couldn’t believe was on the shelf for sale due to fading or it being so outdated. I’d sell on Craigslist, Facebook, or one of the new selling apps they have out I wouldn’t waste your time selling with this place.

Wouldn’t recommend selling your clothes withr this company. I would have rather had the clothes donated to goodwill or a family in need. Dropped off my clothes and was told the items and tote were donated since I didn’t pick them up (10 days) no one explained to me my items would be donated or taken away. Wow, really that’s how business is done!!! Will never be back nor recommend this place to anyone!!! No stars!

Purchased a wipe warmer here before my son was born and it was wrapped in this really weird plastic… I took it up to the front to ask an associate to open it for me so I could check the power cord, and she told me it was in there and that they checked all of them before putting them out on the floor. I took it home and didn’t think anything of it. After my son was born, I plugged it in and the light came on, so I assumed it was working. About 30 minutes later I went back into my son’s room and noticed a faint burning smell. It was the power cord for the wipe warmer-​it was burning hot-​hot enough that it MELTED the plastic on a bag of wipes sitting near it. I looked at the cord after it cooled down and noticed that it did, in fact, have a short in it. Had I plugged this in and then left, my entire house could have burned to the ground. Calls to discuss this with the manager have gone unreturned. Seems no one is interested in helping me now, after they have my money.
Also, even though it’s illegal, they somehow get away with not having a public restroom for moms who shop with little kids. I was 38 weeks pregnant and asked to use their restroom, and they made me walk over to Big Lots. I’ll be taking my business elsewhere from now on.

I love what this place has to offer however, check out time is ridiculous. There is only ever one cashier and two or three people checking in new clothes. When the cashier gets a busy line no one comes over to help, makes me think none of them even have kids considering how hard it is to keep kids occupied while you stand in line for 20 minutes and that’s with being the next person in line. There is a huge same today and I won’t go because I know I’ll be in line for an hour. I considered having my husband go just to stand in line while I shop so by the time I’m done the line will be somewhat bare able. Just sayin, team work makes the dream work, maybe the staff should chant this a few times, haha.

My first experience here was great but i the past 6 months I have been extremely disappointed. The staff are not properly trained and can rarely answer a simple question I ask.
On one occasion I was asking if a kid’s table and chairs was still on hold and the employee told me yes and that I couldn’t purchase it. FIVE MINUTES later another employee sold it to a customer that came in after me.
I have had several other very upsetting experiences there and I am now going to take my business elsewhere.

This place is a complete JOKE!!! I had a ton of barely used clothing from high end places, a ton of Abercrombie kids clothing and they took NOTHING!!! Why? «It was wrinkled.» ARE YOU KIDDING ME!!! Be prepared to steam and iron your clothes or they won’t take anything! Screw this place. They would probably only offer $ 5 for everything anyways. Cheap place. And both of the times I went in there, the staff was more than rude. Maybe you should stop hiring pre teens with attitude problems. You can tell they hate their jobs and customers.

I don’t recommend selling your stuff here. Look up the amount you get for a tax deduction by donating it. Secondly, the staff was RUDE. They told me to come by 8pm to get my stuff, and when I show up by 8, they had already locked the doors, and all three women said, «We’re closed» and then ignored me until I stood there for 5 mins saying, «you told me to come by 8!» And finally one opened the door and told me I couldn’t even sign a piece of paper to get my stuff back. I came back today, it took less than 5 mins to get my stuff. The 2^nd star is only for the deals if you are buying. However, with the lack of customer service and common sense by the employees, I recommend any other location.