Pedi Place at Westover Hills

The PA is really sweet and informative. The front desk staff needs A LOT more training in customer service and communication. I was rescheduled 3 times for an appointment, only to show up at what they said was the wrong time. I showed up during the lunch hour because they said they were working through lunch in order to accommodate all the appointments they rescheduled. Good! I can appreciate that. However, when I showed up at the scheduled time, they told me they don’t work through lunch and that I needed to come back in an hour. I had each of the rescheduled times in my calendar. Mind you, this was the third time I was rescheduled. I will not be returning to this clinic, even though it is the closest to my house. I would rather drive further to a clinic that is more responsible so that my child will be seen on time.

I’ve had a different experience from some of the other reviews. The place was very very clean. Nice friendly staff. The layout of the building is unique in terms of how they have a «sick» side of the building and a «well» section to protect the well children from illness. The building is brand new. Plenty of toys and games for kids. They also have children’s shows playing on the tv. First impressions of the place were very nice.

This seems to be a busy practice or the front desk staff is overwhelmed and stressy for other reasons. They have no problem getting scrappy with you if you sound the least bit flustered or stressed about anything related to rescheduling appointments, faxing paperwork, questions, consulting, etc. basically their jobs.
They will fax and do things for you but if there are any snags dont go to them for help! They dont seem to have the time or care to make sure the task gets done.
Also, to reschedule an appointment will probably mean moving the appt at least 3 weeks later.
I like the doctor we see there so I will stick with her. If the issues with the front desk become too much of a stress for our family then we will need to go somewhere else.

The staff is very rude and lazy. The doctors are nice but always seem to be in a rush but if you have a child with any kind of complex medical history don’t even waste your time going here. My son has heart disease and they treated him like some type of plaque, they were almost scared to touch him.

The doctors here are good, but the staff is consistent lazy and rude. My daughter was severely dehydrated to the point that it required an urgent care visit. Our insurance required a referral to an urgent care clinic from my daughter’s PCM (which is dumb… but health insurance is what it is). When I called Pedi-​Place to ask for the referral, the answer I got was «well, we’ve never had to do that before. You should talk to your insurance rep to make sure that’s correct.» So I indulged their request, spending another 15 min on the phone while my daughter was sick. The insurance rep confirmed what they had already said. I called Pedi-​Place back only be given the same excuse about never having to give a referral before and an added «the lady that processes referrals is on vacation until Tuesday.»
I ended up just taking my daughter to the ER and am now paying out of pocket for the visit all because they couldn’t be bothered with a referral. I don’t care what they’ve had to do before. I made a legitimate request that was met with excuses. (And seriously… only ONE person in the whole clinic knows how to process a referral?)
I called today to have a form signed for my daughter’s daycare. All it requires is a simple signature confirming she’s been examined within the last year. I was told it would take 7 – 10 business days… FOR A SIGNATURE.
We will not be going back.

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