Petco

Was in the store last night buying new dog food because the other kind I purchased was making my dog sick. They told me to bring in the old stuff and they would refund me. Did that today and everyone who helped was awesome!!!

I got my dog groomed here. She needed a shave badly. I chose the #5 which is a ¼″. I asked that her head not be shaved nor her tail, just trimmed. They did this… However it was not blended at all. It looks ridiculous.
When I got her home I was rubbing her belly and noticed they shaved her completely down on the belly (no guard) and she was nicked numerous times. I wasn’t told about this when I picked her up. I also noticed fleas! Wtf! She was flea free going in and I’ve spotted 5 fleas on her. So glad I paid $ 70 for a shitty haircut and now I have to pay to treat her for fleas!
I also told them she has very sensitive skin so I wanted them to use oatmeal shampoo on her, she smells like she didn’t even get a bath they just threw some scented powder on her. Not saying they did but that is sure what it seemed like and the special shampoo was a bullshit extra $ 7 (I can buy a damn bottle at that price) that I wasn’t told about until I got to the register.
No thanks petco! I’ll never be back.

I took my dog Koda to be groomed there a week ago and I am very unhappy. The groomer did not talk to me once. In fact she was on her phone when I went in to make the appointment, when I dropped my dog off and when I picked her up. I left instructions not to trim her nails and not only were they cut but they were cut way too short. Her shave down was choppy. There were obvious blade marks and she was not trimmed up in various spots. It also looks like the inside of her back legs were shaved down with a shorter blade length than the rest of her. The worst of it is there was a nick on her leg from the shave down that has now become infected. I was called to pick her up after only an hour and a half and I am suspicious that she wasn’t even bathed. I used to work at a petco grooming salon and I am extremely disappointed in how my dog was treated. I will not be bringing my dog back.
I tried to send this email to petco on their website and that couldn’t even go through! Guess it’s time to try petsmart.

Nice staff, very clean place and of course pet friendly. I went in to buy a crate for my dog and padding. Got on my phone and amazon checked it and it was only like 5 bucks more and didnt have to wait to get it ship

I went to buy a gate for my new
I walked in, there were no empyrean to be found. I walked the whole store looking for it. I finally found them, chose one and walked to the check out. Still, no employees… anywhere. A young woman walked in the store and said «have you been helped?». She was wearing a groomer’s uniform. She paged an employee for «customer assistance at the register».
I bought the gate and went home. I immediately tried to install it. I opened the box and all the pieces fell out like confetti out of a piñata. None of the pieces were in the little box and none of the bigger parts were in the plastic bags. I sorted the pieces and they were all there EXCEPT the latch in the gate. IT WAS BROKEN OFF! Someone returned it broken and Petco put it back on the shelf and sold it as new.
I took it right back! The manager did not seemed troubled not surprised by this. She said «oh! Sorry for the inconvenience…»
I went directly to PetSmart and bought a better one!

I bought my first fishtank and fish here. Everyone who worked in the fish area was extremely knowledgeable about fish. They gave their honest opinions about the small tank I was buying, which I definitely appreciated. I’ve been here several times and had good/​bad experiences with the register person. Overall, this store is a great one to pop in and out to. It’s located at the end of the large shopping center which makes it easy to park and get in and get out!

After I adopted my puppy I came here looking for basic supplies. Crate, bed, chew toys, poop bags, treats, shampoo, carrier, and a dog tag. Tell me why it is so expensive here compared to PetSmart? No, really… I’m curious why.
PETCO definitely has a more extensive variety for food, treats, and other animals but the carrier I found here was $ 30 more than at PetSmart, for the same one! If she had not already chewed on it I would have taken it back and went to PetSmart. They did however have better chew toy selections here than in PetSmart. Well, for puppies they did; not sure about older dogs.
The woman at the register was not too friendly either. Being around animals and people are not the job for you if you have an attitude. I wish I would have remembered her name. Either way, this place isn’t bad but it’s definitely not my favorite spot.