Sheraton Gunter Hotel San Antonio

Not my favorite hotel. I really don’t like staying in a hotel that is noisy. The inside heating and cooling was so loud I am thankful I didn’t have to keep it on all night because I wouldn’t have been able to sleep. On the other had there was an HVAC system outside my window that was unbearably loud… Either maintain it or get rid of it if you want your guests to feel comfortable and that should be the priority for any hotel — no matter what class.
My room was nice and it was big so when I read the other reviews that said the rooms were small I realized I was lucky — but I would rather a small quiet room. I probably should have asked to move but fortunately I was so tired that I was able to sleep despite the noise.
This is old property and although renovated I would prefer a quiet room so next time in San Antonio I’ll have to try a newer hotel.
I gave it three stars because of the location and the room size and the bed was comfortable. In addition they gave me access to the executive lounge and that’s always a nice treat.

Breakfast buffet was excellent. Pastries and croissants were unbelievable. Best of all was the friendly and informative service, especially a waiter by the name Rey Mundo. He made trip worth returning because first time in San Antonio he told us everything we needed to know and saved us a lot of tme and money when it came to restaurants and excursions.

In for one quick night. Requested an early check in and my room (with a nice upgrade) was available when I arrived. Check in was efficient and extremely friendly.
My room was great. Plenty of room, lots of electrical outlets, and Very clean.
Can’t beat the location. Boudro’s on the Riverwalk was a mere few steps away and Bohanan’s was practically next door. And did I mention Starbucks right across the street.
An added surprise was a very nice treat and a bottle of wine were delivered to my room as a birthday gift. Who told?
Check out was a breeze and the price of the room provided a great value.
For such an old hotel, this one still has what it takes!

Arrived here at 12pm. Requested early check-​in prior to our stay as SPG members. Didn’t have a room available until 5pm and a portion of the staff were very snark about it. One lady actually raised her voice a little bit, and said «All the hotels in the city were sold out last night. Every hotel is having this problem.» Nothing else, just that.
Room service gave us completely wrong food and it was all refrigerator-​cold.
Fire Alarm went off in the middle of the night, then no one was sure if it was a false alarm or the real thing.
Elevator was malfunctioning.
If you stay in this hotel, it will feel like the entire SPG company is bankrupt. Doesn’t seem like they care too much to keep this hotel to the SPG standard because it is FAR behind.
Will not stay here again, nor recommend this to anyone else.

If you want to get a decent sleep, DON’T stay here!
Walls are super thin, rooma are small, and worst of all… Too much dust in the room.
No internet (yeah, it’s free but does not work).
I really wanted to like this hotel, as I love the location and I come quite often to SA… Sadly it didn’t happen!

You know what drives me nuts with a hotel? Having to continuously remind them to do what they are supposed to.
As an SPG Platinum, I’m supposed to get a best available room. When I checked in, my status was recognized, but my lifetime status was not (I didn’t think much of it at the time). Well, I got to my room and found we’d been placed in a very small room type, significantly smaller than the one I had last year. And I’m not talking about expecting a suite, just a standard room. So I called down and asked if I could be moved to a larger standard room. I was told they were full. So then I had to remind them that I am lifetime Platinum. Suddenly, a larger standard room was available. Why did I have to ask?
Then, when I called for a late checkout, a very similar thing happened. They offered me 1 PM (one hour after standard). When I asked about Lifetime Platinum, I was told «No problem, we can do 4 PM.»
Really, I know this information is available to you when you look up a guest profile. I don’t like having to ask, and maybe the staff here try and take advantage of that fact by not doing what’s expected.
Conversely, a friend of mine stayed at the new SPG property a couple blocks away and had a totally different (positive) experience.

I immediately noticed the hallway needed to be vacuumed. The room and bathroom are very small. It didn’t bother me much since we only stayed there one night. It reminded me of many NYC rooms. My only complaint was that there was no mirror of any size in the bedroom, so you had to use the one above the sink. It was set so low that I had to hunch down while getting ready. My back started hurting while using it. It her than that, my two interactions with hotel staff was pleasant. This hotel was nothing special.

Overall it was a very good service and beautiful remodel of lobby area.
Disappointed with the fact that it took 10+ mins for shower to get cold and the internet was pretty much non-​existent the entire. The internet should really work well in 2015 so that was very disappointing, especially considering I was there for a work trip.
I paid around $ 100 for the room on Priceline, so I wouldn’t say it was all bad by any means, but certain things are very important. Internet and warm shower being two of them.

Impressive lobby, clean, renovated rooms BUT: free wifi is like free unicorn rides, never gonna happen. The connection would always drop right after entering the credentials. Plus the only spot to get wifi reception was the toilet seat in the bathroom.
Also, no refrigerator in the room and only one of the two water bottles was complementary, and that was only IF you were a member of their loyalty program.

This is a great classic hotel with unbelievable character and history. The hotel is over 110 years old and has faster elevators than most hotels I have stayed in. The rooms are tactfully modern, yet many original features. Original wood doors, decorative columns with modern flair. Enjoyed dinner very much and the two bars were really cool with one with a «speak easy» feel. Staff was great! Highly Recommended!

This hotel is in the perfect location, just a block away from the Riverwalk! It’s also just a few blocks away from the Alamo. The service is really friendly at the front desk. The rooms are nice, the beds are comfortable, and the amenities are great. The indoor pool is open 24 hours as well as the gym. It’s such a nice gym, anything you need who’s in there. My only complaint is that they allow Street singers to perform outside of the hotel which is pretty annoying to listen to from my hotel room.

A magnificent job of remodeling a historic property. Large, comfortable rooms. Elegant public areas. Friendly and efficient staff at valet parking and the check-​in desk.
The location is perfect, downtown near the River Walk.
Getting to the parking entrance in the midst of one-​way streets is a bit of a challenge, but that’s the hazard typical of a downtown location.
A nice bar on the property, although it closes a bit early for my tastes.
I highly recommend the Gunter for a stay in downtown San Antonio.

Thomas has taken Unilocal to a totally new level. The staff at the Sheraton was amazing. The hotel is historical and beautiful
The food and wine pairings were right on point.
Desert. … .let’s just say speechless.
I will definitely be conducting business there, then over to 414 for happy hour.

Well, this was somewhat unexpected. The remodeling of the Sheraton is beautiful. The hospitality shown to is Elites wasp at gratifying. There had to be at least six managers and the chef attending to the event: answering question, providing general information.
The before dinner drinks were great and
plentiful. The dinner was the most surprising. Four different foods with bread and wine! Yes!
Dessert was nothing to sneeze at. My favs were Abuelita’s chocolate and the strawberry shortcake.
The icing on the cake was the nice signed card listing all the foods that we had eaten and a free appetizer card. So gracious. And after so much had been done for us already.
Thank you so much, Sheraton staff. And of course, thanks to you too, Tomas.

I’ve stayed here numerous times, but this visit is the first in a few years. I’ll start with the good: the renovation is nice, although I liked the rustic look that they had before. Now it reminds me of the Sheraton in downtown Atlanta. The new club room is nice with the pool tables and wine tasting. The also offer pretty good appetizers throughout the day. The clerk at the front desk was pretty nice; I told him that our first room was dirty and that it was our anniversary and he moved us into a bigger, nicer room.
My displeasure lies in the maintenance of the rooms. Each and every night that we stayed, our room attendants hair was everywhere (at least I think it was her hair). The first day, I just assumed it wasn’t cleaned very well, so I asked her to vacuum. She vacuumed, and it was still all over the place. Even without that, the room just wasnt as clean as it should have been.
I’d give them one more shot, just because this place has sentimental value for me. It was one of the first hotels I stayed at during some army training, and I had a great time. I just need them to step it up a few notches on cleanliness.

I spent one night here with a group of 11 and was very disappointed. A fancy lobby and prime real estate does not replace shoddy service in my book.
The following are our complaints:
–we reserved 6 doubles but were given 2 doubles and 4 singles
–keys to 3 different rooms did not work
–1 room was already occupied by other guests
–there was no complementary coffee in the lobby
–rooms were not stocked with enough cream&sugar for coffee

The beds here are like sleeping in heaven. That is really all you need to know.
But, the rooms were really nice and clean and we didn’t experience any issues at all. The staff was pretty on par too. Free Wi-​Fi unless you want rapid wi-​fi which is $ 5 a day. Valet parking is about $ 30 a day, but there are lots of overnight city parking garages located around the hotel. There’s a market (Market on Houston) down in the lobby that makes amazing food and Starbucks Coffee.
It’s about a 3 – 4 block walk from the Alamo, and a bit longer (15minutes ish), from the Convention Center. I was here during PAX South, and it was a bit inconvenient because the parties were at the river or con center so I had to walk at 2 – 4 AM at night and although the area is not big in crime, I didn’t trust it.
Overall, I’d def. stay here again if I needed to. Prices were pretty nice compared to the other hotels that charge you $ 250+ a night, then tack on internet for $ 15 a day. It’s not a terrible walk from the Con center, and even if you don’t want to walk, taxi is $ 10.

A beautiful, historic hotel in the middle of downtown San Antonio!
This is the place that Robert Johnson recorded his most historic blues albums, in room 414, which overlooks Houston Street. You’d think Room 414 would be a museum or something, but it’s just another room that gets rented out for parties.
You can tell this hotel has some history. It’s got a beautiful look to it, and has a fantastic lobby.
The staff is pleasant and helpful. I found the rooms to be clean and spacious, with modern amenities.
The conference rooms were nice and spacious, well lit, and clean. I really enjoyed the events that they had here.
Did you know that USAA was founded in some conference room here?! Wild!

I think this is a 3.5, but tipping it into a 4 because we got great service from folks manning the front desk, both at check-​in and then later when I had some questions about the Riverwalk.
*The lobby/​public areas were recently renovated and they look AWESOME. I love the mix of modern white light and the classic architecture that they restored or preserved
*Super friendly service from the guy who checked us in, and though he couldn’t accommodate the room-​change request we wanted, he upgraded us to the club level, which was nice.
*Club level room — room size was big, beds were comfortable, but the room itself was a little dated and somewhat dusty in places. It was also RIGHT in front of the elevator and we could hear every ding of the elevator or conversation of the folks walking by.
*Club reception — the lounge and appetizers were nice… but nothing super special? Could have lived without. We did love the free wifi though!
Overall, if you’re staying here, you’re likely trying to stay loyal to SPG and it’s definitely nice enough — but, room to improve, for sure.

We visited during Easter week, which was also the same time as the San Antonio Fiesta festival. Hotel prices were off the charts, so I booked via Priceline and got a great deal with Sheraton Gunter Hotel.
I looked it up and couldn’t help but read about its haunted stories. Now I’m not one to back away from a small scare, but checking in very late at night and walking through the historic corridors was slightly eerie. Then we entered our room and it felt like someone was in the room — maybe it’s because the bed was unruly, the ironing board was setup with the iron plugged in, and toiletries were scattered in the sink! I wasn’t sure if I was going to get mad at reception for a careless mistake at 2am or start calling Ghostbusters!
Anyway– front desk quickly corrected their mistake and upgraded us to a bigger room. Beds were comfy (signature SPG Heavenly beds), but the carpets, toilet and shower were a bit dated. However, this is an old, historic hotel and that’s part of the charm. And thankfully, no other eerie stories other than the faucet turning on in the middle of the night … but that could just be a figment of my imagination :)