Siena On Sonterra

Only bad thing about this place is the parking. There’s usually no parking at night but hey call the tow truck and tow those people away with no permits Chicago style. Just moved from Chicago I don’t mind the noise actually it’s soothing to me. The only thing I hate is the parking but like I said just call the tow truck number and get them towed :)

Worst place to live, they leased to me an apartment where the main bedroom outside wall is filled with more than 25 electric smart meters and electric power boxes, this meters are to risky to live near of them about the Electro Magnetic Radiation, they could cause cancer, other problem the corridors smell like dog pee, I explain them about the consequences of living and sleeping near those electric meters cuz I have a little daughter, they don’t care about that!, I never stayed there about the complains, so I cancelled two days after I received the apartment, they kept with my $ 300 deposit and application fee, and also They ask me for a $ 1,367 fee of compensation to cancel, so be careful if you want to live there or you already do.

I had made a review explaining how terrible my experience at sienna has been and for some reason it was deleted. So you get the point I am taking time out of my busy schedule to reniform potential tenants how HORRIBLE SIENNA ON SONTERRA IS! Do not sign! All of these reviews are true last night my neighbor told me how unhappy he is living here. No one I know is happy here! Thin walls, bad customer service, and no parking are just a few of the many complaints I had mentioned in my previous review.

THE WORST!!! This complex plays dirty. They use what I would consider predatory practices and treat the tenants as if we are an inconvenience to them because of their many shortcomings. They used to charge $ 20 to pay rent online which I found upsetting then after I’m sure many people complained it became free. Which was good because I work out of town a lot and can’t physically get to a mailbox or pay in person. About two months ago I received, not an email or a phone call, but a piece of paper stuck to my door saying that the apartments had been bought out and that everyone was to pay rent a week early because their «computer system would be down from the 1^st to the 4^th of the month» due to the transition. This just infuriated me. They gave the tenants no leeway to pay their rent late because of their mess. Plus, had I been out of town I would have not only been unaware of the change but would not have been able to pay my rent on time and would have incurred a late fee. Then just when I thought they couldn’t be more despicable, the raised the credit card fee to $ 60 to pay online with a visa and $ 40 with a MasterCard for a «convenience fee» which I discovered on the first of the month while I was working out of town with no potential time to pay my rent with an alternative method. This was the last straw for me. Upon my return home I marched down to the office and signed my notice of vacation at the end of my lease, if this place wasn’t such a racket I would have terminated my lease on the spot.
The review from Kristen T. is obviously a plant. No one I know here is that happy with this place. The management is atrocious and everything that C. D. Said is absolutely true. This place is like an overbearing parent that is constantly intruding and interfering with my life. About once every other week there is a note on my door… not an email or a phone call mind you, that requires me to expect someone from the complex to do repairs or maintenance work and will fine me if my dog isn’t in a kennel when they arrive and I’m not here, or fix my door threshold that is perfectly fine but not up to code, or fear being towed if I don’t move my car because the parking lot wasn’t paved right to begin with and when it was repaved it was not big enough for all of the tenants cars. People are parking on the sidewalk. You get fined if your trash is the hall between certain hours. They have the slowest elevators I’ve ever encountered and refuse to change their speed after numerous confirmed complaints. The gate chops cars constantly at no fault to the tenant and then when it comes to paying out damages the manager fights with you about it even though the whole thing is on camera and obviously no fault of the tenant. I had a very important missing package that was in their office for a month before they accidentally discovered that they had forgot to notify me. Don’t bother asking anyone in the office for anything while they are entertaining new potential tenants you will jus be ignored as I was multiple times when all I wanted to do was quickly pick up a package. Once I sat down in the office with three people working and was completely ignored before I decided to leave and come back later. No one even acknowledged my presence in 15 minutes that I was waiting. Thin walls are a big problem neighbors barking dogs… sex habits… etc etc… You get the idea. And the last time before I went out of town I was spending the last half hour with my stepdaughter at the pool before I was leaving town to work for 7 weeks when the manager marched up and kicked everyone out of the pool so the complex could have a photo shoot while ordering everyone to straighten it up for pictures for her. Thank you Sienna on Sonterra for robbing me of important time and memories. Unless you want to know what it’s like to live in North Korea, do not sign a lease here do not give this place a single dime of your money it will be a most regrettable mistake. These are the things I wish someone would have told me before I decided to sign on the dotted line. I know I have gone on and on in this review and my list of complaints are endless. But these are things that you should expect. Oh and one last thing. Instead of going month to month after a 13 month lease now they are only offering that you sign a 6 month lease to keep your rent the same or if you don’t your rent will be raised $ 200 a month!!! I’m not even sure if that’s legal but I guess in a communist country whatever the dictator says goes. I’m out of here Sienna on Sonterra… I hope you go belly up.

Don’t bother with this complex. They’re small OVERPRICED, cheap units. Tiny linen closet, pantry needs more shelves, kitchen definitely needs more cabinets/​drawers, small refrigerator, like my husband said «You think for $ 1700 a month, they would have grown up fridges», shelving in walk in closets were not done with logic, not even a coat closet! Cheap ceramic in kitchen, vinyl flooring in bathrooms coming off, bathroom sink coming detached from counter, bug infested, filthy cracked breezeways and stairs, dog waste everywhere, lack of available parking, only a handful of units have patios or wood flooring, the «sunroom» is considered a couple of more square ft in the living room. Only real expense placed were the granite kitchen tops. Not somewhere I would ever call home. This place was not well designed. Granite counter tops in the Stone Oak does not a «luxury apartment home» make. They cut corners in every other area. The elevator is convenient, but not if you’re in a hurry… you can go up and down all four flights of stairs twice before the elevator gets to you! Mature trees on the property would have been nice and definitely needed. A shade over the kids’ playground would definitely be great, especially with the Texas heat! I would have preferred to pay this much for an established complex that was worth it. But, my options were limited at such short notice, so we’re stuck for now. As much as I loathe moving, I can’t imagine living here for more than a year.

I have to agree with C.D. While the complex has potential, the negatives definitely out way the positives. People don’t clean up after their pets, leave trash out all day long, but those aren’t the worst part. These apartments were so badly constructed that you can hear everything, and I mean everything, from neighbors. Every flush, closed cabinet, dog bark, foot step and unfortunately personal things if your bedroom shares a wall with another unit’s bedroom. Intimate noises and even regular conversation. Crazy! We are kept up and woken up every day. You cant walk in any of the grass because of all the dog mess left. Oh and don’t get home in the evening, there will be absolutely NO PARKING! Be prepared to park across the street! We cannot wait to leave!

Totally disagree with Kristin. This is the worst apartment we ever lived in. Nothing is maintained or kept clean. The areas Kristen refers to by the pool are completely bogarted by 1 family so useless to everyone else. 1 gas grill for 6 buuldings of tenants. People do not pick up after their pets. Dead & alive bugs are all over. Trees knocked down by wind just left until they die. Paper thin walls you can hear everything including bathroom habits & your neighbors sex life. You’re expected to pay for halogen bulbs at $ 10 apiece that go out 3 at a time constantly. The gym is so small you feel the person next to you’s sweat. Lame attempts to hold events that are just overrun with kids. Gates are always broken. Really not secure. I’ve seen people already move out so what does that tell you?

This is THE BEST apartment complex I’ve ever lived at!
Does your apartment have a dog park, car care center, daily trash pick up, tanning bed, BBQ pits with covered outdoor seating and smart TVs, elevators and a 24hr gym?! No? Well mine does :)
The girls in the front office are all such sweethearts. Always smiling, always friendly and seem to really love their jobs. Maintnance here is great, house keeping really keeps the club house nice– which is open until 10pm, huge and has coffee, tea, smart TVs (did someone say smart Pandora and Netflixs?!) and a pool table. Everyone here is always smiling. Neighbors say hi and everyone picks up after their pets.
You can usually catch me in the gym which although isn’t all that huge, has everything you need. The ellipticals and treadmills are all touch screen and have built in fans, heart rate monitors etc. free weights, pull up bar and other things I just haven’t used yet.
The pool is beautiful and there are different seating areas both by the pool and outside of the gated pool area, with tv screens and BBQ pits. This would be great for those who want to relax and BBQ without being worried their children might escape and run off into the pool.
I seriously could go on and on and on about how wonderful this place is! You’ve really just got to come check it out for yourself.