Tai Chi Wellness Spa

I bought a groupon for 2 Brazilian waxes. Today I called the Blanco location and asked for an appointment. The girl said they were booked, but that the Redlands Trail had a great aesthetician named Lilia… so I booked my appointment. I arrived and the front desk man and woman were not friendly. The room i was taken into still had dirty paper towels from the previous customer… and it was gross. My wax was TERRIBLE! I need to add that I’ve been waxing for over 14 years and this was one of the worst waxing jobs I’ve gotten. She started my wax and then said for my «behind» would be an extra $ 10. Also, an extra $ 10 for the usual areas that are always included in a full Brazilian wax. I left really disappointed and will never return. Buyers beware! Go to the Wax Bar instead.

BEWARE!
This was the worst wax experience EVER! Frist, I was told that I could have the Groupon price if I bought it from the salon. I decided to buy it directly from the salon. I WAS NOT GIVEN THE GROUPON PRICE! Second, the wax was hot and the technician waxed very large areas which made it painful. Third, THIS WAX WAS NOT A TRUE BRAZILIAN! When I asked if she was going to do my backside she said it was an additional 10 $. Fourth, when the waxing was close to being done, I realized that the technician was double dipping her stick in the wax, I about almost DIED!!! Lastly, I was almost bullied into leaving a tip. I was not even planning to leave a tip since the service was so poor. The technician was so upset that I told her 3 dollars for a tip, so then responded that is not even 20%. I was like your right it is not, 3 $ and you are lucky to get that. She threw my receipt at me. I was so happy to be out of there.

UPDATE:
Julia reached out to me to do her best to make it better, literally 2 minutes after I wrote her. Here is what she said:
Hi, Dear Carolyn :
This is Julia. I am very sorry to read all these words. Very sorry for you to suffer all these unexpexcted pain. It’s my responsibility. Today actually I will take care of you, but something happened emergency. She can do good job, but I don’t know what happened to her today. Maybe do wrong one time and totally nervous ？ I don’t want to explain like some excuses.
All you paid for today will be your credit. You can use them for any of our services. And i will take care of you next vist for free for your Brazilant Wax or half leg. I will write special note for you so just give us a call and schedule .
Thanks for let me know what happened true story. I will always do my best to train our Stuffs do excellent job.
Hope your skin will getting better. If you need any special lotion for your private part, just let me know, I will prepare for you.
Again sorry for all un-​expected pain and promise me take care yourself and I will see you soon. You can contact me at my cellphone.
Julia
Manager
Totally sweet folks, but TOTALLY UNSANITARY and untrained.
Im so frustrated and in so much pain right now that Im going to just copy/​paste my letter to the manager here. But I highly advise that you read the other reviews on waxing and know I experienced the same things.
Here is my letter:
I came in today around 12:15 for a Brazilian wax.
I cannot begin to describe how upset I am about my experience. I believe that the esthetician who «Helped» me needs quite allot more training before she will be ready to do Brazilian waxes. I have been getting waxed for more than 10 years, and I have never experienced it like this.
I doubt that you will read my list fully, but I will share it with you, in the hopes that you use it to better the abilities of your staff. This is the first time I have ever felt like I needed to teach my waxer how to do the job. But today, I had to do just that.
#1) She was not wearing gloves. That is not only gross, but unhygienic. I doubt that OSHA would be happy about that.
#2) She reused the strips over and over again, to the point where there was no grip left on them. (Also she started the process with the wrong type of strip paper and wax for the job).
#) She did not have enough wax on the stick to apply to the skin. If you don’t use enough, it pulls at the skin and hair as it’s being applied. It was very painful. I expect pain when the wax is being removed. I expect the wax to be on the verge of hot. I do not expect pain when the wax is being applied.
#4) She has not been shown in which direction to pull the strip to remove the hair. I had to tell her the correct direction after she failed a few times. She had to redo many times, to the point that I have lost skin on both sides of my privates. And because she went the wrong direction, the hair in many spots broke off instead of being pulled out. I walked in expecting to leave with smooth clean skin. Instead I have prickly, patchy, broken and bleeding skin. On my vagina.
#5) The receptionist was in and out of the room more than 4 times while I was being waxed. Not cool. I don’t want anyone to see me naked, even if it is just another lady. She was stocking. Something that should have been done before I got to the room.
#6) She was using oil to clean the areas in between strips, meaning that the wax couldn’t get a good grip on the hair.
#7) I was charged for a full ½ of a leg, even though I just wanted her to go a little further along two spots on my legs. I feel like, had it been knowledgeable, and experienced service, that it would have been fair. But since I am left bleeding and only partially done, I feel like I was taken advantage of after I was given an incompetent waxer.
I would like to say one more important thing. She tried, really hard. She was extremely nice, and we were able to find the humor in the situation. I think she needs to go to a professional class and learn how to really do this. The work she did for me today reminded me of when my friend and I used to do each other. Sloppy, painful and took too long. Thats why I started getting it done professionally. What I got today was not a professional job, no matter how nice the lady was.
Thank you for your time,
Carolyn Black

The best Foot Reflexology Ive ever experienced has turned me into a regular customer! Julia the manager always makes me feel welcome and is ready to accommodate the customer’s needs. I highly recommend this spa.

STAY AWAY from this place!
I see from all the bad reviews my story has a lot of company! Bought a Groupon because I have had good massages in the past at the Huebner location. BUT… the Groupon was a total BAIT AND SWITCH! They made it look like it was for an Accupressure Massage (normally $ 69 each, Groupon price 3 for $ 99)…BUT…when I tried to redeem, they told me it is for 40 minutes foot massage (normal price, $ 19) and 20 minutes of Accupressure (normal price, $ 20). Add that together and the Groupon saves on a person only $ 6!!! Totally deceptive. When I complained, they argued with me. I tried calling FIVE times to speak to a manager. They told me the manager was too busy to talk to me, and that they don’t know the manager’s phone number. I thought to myself… how can you run a business if the employees can’t even contact the manager?
Bottom line, it’s better to go someplace reputable than to go here.

Had a great session with acupressure, cupping and reflexology. Front desk staff are very friendly and informative. They gave me a few packets of something to add to warm water to help the soreness in my neck and lower back (I’ve had multiple spinal surgeries). The atmosphere in the back is quiet and helps promote relaxation. I could not hear anything going on in other rooms. The front reception area has plenty of seating to relax and drink warm water after your session if you are not ready to leave immediately after your appointment.

Went here for my first Brazilian wax because of a groupon, I absolutely regret it. If I could give it no stars, I would!!! I completely agree with Esther K’s review. Completely unsanitary and they do double dipping with the stick in the wax after every use (just one stick the ought the whole process) and dipped the cotton ball twice in the powder pot they use for everyone. I would be completely surprised if the girl who waxed me was certified to do this. The only good thing about this place is the friendliness. Other than this this place is absolutely SICK!!! BEWARE!!! I will never go back! Hopefully I can find a different place that’s is sanitary.

Both the reflexology and the acupressure massages were absolutely phenomenal! My legs and arms have been really sore lately. My feet in constant pain because of the high heels that I wear (don’t judge me!!). The foot massage immediately took care of the aching, and my feet do not hurt as much today! That’s an awesome feeling! The body massage was also awesome I have been able to squat with ease without having to slowly go up and down. I highly recommend this place! I feel tons better!

This place is really really wonderful! First you have to understand that it’s not a fancy-​schmancy massage place like the JW Marriott. I’ve been to both in this place definitely has its wonderful merits! I am a firm believer of natural healing therapies & if this type of treatment for your body interests you then this is definitely the place to go. The staff is absolutely wonderful and absolutely know what they’re doing and how to make you feel better. They offer reflexology, acupressure, massage and a variety of other treatments aimed at your body’s wellness. I will definitely be back!

I love this place. It was worth the drive. I tried the reflexology, acupressure, and cupping therapies plus a facial. It was an amazing experience and I felt wonderful afterward. Honestly the best and most relaxing I have felt after aspa visit. The prices were very reasonable.

I got a giftcard for this place and was excited to try reflexology as I hadn’t done it before despite getting regular biweekly massages for several years. While the two women working the front desk were friendly, I wish they had been more informative and that this spa’s practices had been explained to me up front. Not knowing how the the process of reflexology worked compared to a regular massage, I was left a little uncomfortable and timid, especially since my therapist spoke no English whatsoever (he pointed at my purse then down to a basket to tell me where to put my things in the room).
My giftcard was for a 70 minute reflexology treatment and the therapist spent most of the time on my feet. He did rub each arm/​hand about 60 seconds, but not deeply (the pressure I had requested on my questionnaire) and definitely not as thoroughly as I had expected — maybe this is typical of reflexology… I’m still unsure. I felt like the therapist repeatedly rubbed down the center of each foot at least 500 times (no joke) and that was the basis of my treatment. It felt good for several minutes, but soon got repetitive and made me feel like I was missing out on what reflexology was supposed to do. Maybe he found points directly down the center of each foot that needed extensive work??? Not sure because my questions couldn’t be answered. Either way, I wish there had been more variety in the treatment. So while I got a good foot massage (not sure I’d call it a reflexology treatment) I was actually glad when it was over.
Back at the front I felt somewhat pressured into buying a bundle of sessions as both ladies working the front desk repeatedly told me the benefits of reflexology and how it would make me «feel good for a week, but then go away» meaning I needed to come every week. I didn’t buy any other sessions and will be returning to my normal massage therapist for any treatments.
One other thing that bothered me was that one of the receptionists gave me a brochure and showed me the prices, but when the other one came to the front and started repeating all the benefits I’d already heard, she pulled out a different brochure and marked down the prices saying they were now different and then telling me to mention the August special to get an even bigger discount this month. I know businesses run specials and give discounts, I just found it a little odd that one person would offer it to me and the other wouldn’t (maybe because I didn’t sound interested at the first brochure?).

5÷16÷13 — Do not get waxed here they are completely unsanitary.
I got a brazilian bikini wax from this place. When I first arrived the woman who performed the wax (who I am 99% sure was not licensed as an aesthetician). Did not wear gloves and her fingernails were not well kempt. I also did not see her wash her hands.
She started to put powder on me from a tub that had the same cotton ball in it that had clearly been used many times before. I told her not to use that powder since it was not hygienic to use the same powder bowl for everyone since she was double dipping the sponges — even if she had gotten new sponge (which is what she offered to do at first).
She then left to find some powder that wasn’t in a giant community power pot that had been contaminated countless times.. . and came back with the manager who said they had no other powder, but the manager brought in a pot of wax that they said they had just opened.
We decided to continue the wax without powder and when I asked the girl who was waxing me to wash her hands she washed them without soap. So I asked her to use hand sanitizer and then to put on gloves. I explained to her that if she didn’t wear gloves she could catch diseases from people.
When she started to wax me she double dipped the sticks, and I had to explain to her that it was unhygienic to double dip sticks because that contaminates the wax and since they use the wax for other people that exposes everyone to diseases. Bleeding during waxing is very common. So I asked her to use a new stick each time she applied wax. Which she did.
When I left the manager confronted me and specifically told me that they use ONLY ONE stick per customer, and I told her that it was totally unsanitary.. . then she kept reiterating that that was the way that they do it. .. I think she was angry that I was messing up their double dipping policy by making them use extra sticks.
I will absolutely never go here again. If I could give it zero stars I would. Additionally — I cannot believe that people go to this place to be punctured with needles if they can’t even do a wax hygienically I can’t imagine that they do any better with the other procedures offered that can potentially cause disease.
To be honest I am really surprised at myself that I stayed here long enough to get the wax done. I honestly have no idea what I was thinking.
If I knew anything about the laws regarding this sort of thing I would call the health department — this place is a disease risk.

Me and a friend went in for foot reflexology we were put in the same room together, that wasn’t too bad but the reflexologists talked throughout our entire treatments? Really? And they didn’t even speak English!!! Pretty rude…

Was really excited when a purchased a groupon for 3 40 minute reflexology sessions for a great price. Called, made my appointment and I am set. Now, I have high standards on reflexology since I had it done in Taiwan many moons ago. It’s was weird. Pain had never felt so good!
After that session my achy feet felt new again. So I became a believer in reflexology .
So in last several years I’ve checked out a few places here and there to see if I could experience that pain/​relief again that I once experienced in Taiwan. But never could find anyone, not even in Chinatown in San Francisco.
About a month ago, I made my appointment and next day, I’m there and like «WOW»! This guy, John, (he may not know much English) but he knows reflexology. Came back the following week, and I’m in reflexology heaven. Who knew pain could feel so good.

I’ve had many wraps over the years and I have to say this was the worst experience. I’m typing this as I lay here getting my service, very uncomfortably. I believe this place just opened not to long ago and I found them through Groupon. first the Groupon stated the service was for one of geo two wraps valued at$ 85. I asked if I could upgrade to the slimming and they said yes and to check their website for the price difference. On the site it says the slimming wrap is $ 90 so I figured a $ 5 difference. SWell when I got to the facility their price sheet there said the inning wrap was $ 85, so I again asked about the upgrade and they told me it would be $ 10. I tried to figure out why but their English is not all that great so I just gave up. When I went back to net wrapped they handed me a paper underwear. If you are 200lbs or more if suggest bringing your own cotton underwear and another pair to change into after the service. The ladies seemed to be training but I wouldn’t know for sure because they spoke in their own language. They were very unprepared and had to keep leaving the room for wraps while I stood naked in view every time the door was opened. Then they just didn’t know how to use the cloth wraps at all. They put the Velcro side down on the skin… wrong! They wrapped them in a way that that the wraps kept rolling up and were painful. They didn’t put any of the slimming cream on my breast or chest but still wrapped it all awkwardly! And they wrapped so many layers, so tightly around my rib cage that I can barely move or breathe. As i’ve said i’ve find several wraps, one just 2 Weeks ago at another location, and this is by far my worst experience. I could have done a better job myself at home. So well see what the actual results are but I’m not too hopeful.
On a good note the facility is very nice and so are the ladies. Maybe they reflexology and acupressure services are better.