The Wash Tub

I got my car detailed there for $ 95 it would have been nice if someone warned me it would take over 2 hours. After getting my car I noticed they only washed one floor mat, and she didn’t wipe down my back window (I have two dogs with noise prints all over it) I called back and they told me to bring it in. The manager was nice and apologetic and gave me a free wash. I sat on their patio and watched them. The guy cleaning my car proceeded to yell that it was ready. The manager saw my Windows weren’t cleaned and told the kid to get back in and wipe them down. When I looked in my car my floor mats still weren’t cleaned. I expectd more after paying $ 95

The employees cut corners and still did an incomplete job. Overall, I felt like the customer service was subpar. They looked rushed. The best car wash, IMO, is the bee clean on 281 and Evans.

One of the better locations in town in my opinion. I bought a paint protector and carpet care package when I bought my car a couple of years back. You have to get a paint sealant applied annually to keep the warranty valid. It’s actually really nice because it forces me to get my car thoroughly cleaned on the exterior once a year (at no additional cost) and then I usually spring for an interior cleaning and it’s kind of like having a new car again. This time I went for the full interior detail and I watched five different kids work hard on my SUV for about two hours. Yeah, I was a little bored because the boutique only has so much to look at and none of it is stuff I need, but I’m glad they paid enough attention to my car for once. Other locations have summarily vacuumed the car and sort of wiped the dash – ummm no. This particular location has done a bang-​up job! I’ll be back here next year for my annual service. Minus one star for the check-​in guy telling me he was «giving me a deal» and then I checked out their brochure and it was actually the regular price. I don’t like being lied to, especially when I was going to buy something anyway. Other than that, good service and friendly employees.

Do NOT go here for anything other than a quick car wash. Just sat here for 50 minutes after paying detail pricing for leather seat conditioning and cleaning and just watched my car sit there. No less than 3 – 4 people would walk over and look at it, read the paper on the dash and walk away. Yet, they have 4 people drying every single $ 20 car wash coming out of the wash. NO customer service at all for those who paid a lot more. HMMM. What is wrong here? I’ve bought gift cards here in the past, plus lots of stuff in the gift shops. Oh, speaking of that, the car coasters I bought today there? One was broken when I opened the package. Nice experience. And, I was so mad after watching my car be completely ignored, I just got my keys and left. So, guess I will have to do the inside of my car myself. DO NOT GO HERE! I will NEVER go back.

I called the manager Matt (excellent customer service)
I explain to Matt the noticeable surface scratches, he asked me to bring the truck by to verify my concern.
After going over the vehicle he makes an offer to resolve the issue.
(Will be returning soon for resolution)
To be continued.
I brought my truck back in, and the manager welcomed me in.
They washed my truck, and brought it to the detail station. They buffed out the surface scratches caused by the wash tub, and were able to remove 2 out of 3.
The 3^rd, although small, was there for good.
One of the employees stated to me in an impatient manner «we’re not going to be able to remove the entire scratch.» (Sounded like an excuse) As if I was asking too much (2 week old 2016 truck)
They did what they could for the scratches but it didn’t feel above and beyond.
Maybe my expectations for true customer satisfaction are too high, but here is what would have changed my rating and satisfaction as a return customer:
— Detail and wax the ENTIRE exterior (not just the damaged areas of the vehicle)
Matt is an excellent manager with a great can do attitude. And I trust that he is putting forth his best effort to ensure customer satisfaction.
But for the rating to go up, they should have detailed the entire truck to re-​earn confidence and trust of the customer.

I have been to this location (and many others) several times and always have the same complaint. Very little cleaning done to the interior of the car. If I’m paying $ 40 for a car wash, it better be reasonably clean. At least take the time to wipe the dash, clean console/​cup holders, etc. they just don’t do that here and it’s a consistent problem.

This place sucks. I have been to three of them and they all do the same. Interior not clean, exterior not clean. The service is terrible. I would recommend washing it yourself if this is your only option. I will never be back. They also scratched my truck and denied it.

This place is great. Friendly staff, fair pricing, and comfortable store to wait in while your vehicle us getting washed. I trust this place with my specialty car and they gave yet to disappoint.
Takes a bit longer than a drive thru but that comes with the full service. Worth waiting the extra few minutes.
I have the unlimited monthly pass. Around $ 30 a month for all the washes you want.

Great customer service, my car looks and smell clean, very happy customer here.

went with my hubby to get his car washed since he has the monthly pass. wasn’t busy so we didn’t have to wait for the attendant at the vacuum. friendly staff and the inside is very pleasing to the eye. there’s a lot of items to look at such as wine corks, tons of greeting cards etc… there’s seats inside so you can wait with the ac or you can wait outside in the heat. will be back.

Not enough places to sit when it is 100deg outside, but plenty of room for all the junk the pedal inside

Always great service and a great attitude with the team at The Wash Tub. These guys do it right every time. Thank you for your consistency and continued good work.

First time at this location they knocked off my emblem on the front of my car. The next visit the guy cleaning my dash bored put his weight on it and cracked it!!!

The attendants were very nice and very helpful. My husband and I brought both our cars and had both our kids with us (2 under 2 is always tricky) and one of the employees helped us carry our car seats over to the waiting area. The gift shop is nice– calm, cute, lots of comfy seating and fun merchandise.
My car had developed a mystery stench (young children, am I right?) and I had to get my seats and carpets shampooed. It took a couple hours but they fixed it and there’s a 48 hour redo period when I could have brought it back.
This place is a bit pricey but the membership seems worthwhile if you’re going to come often. All in all great service and wash.

Stopped in to get Weezie cleaned up due that freaky weather we had last week. I personally don’t mind washing my whip but it’s nice to have a convenient location to drop in at. I would have given five stars but I am a meticulous consumer.
I constantly find dirt in the mats because of rush jobs and I hate water spots. All deficiencies are corrected on the spot which yielded this 4 star review. I purchased the year round service last year but will happily wash my own car this year to save a few bucks after it expires. I’ve always been greeted with a smile and the management is kind and strive to resolve any consumer complaints.
Definitely recommend the Wash Tub. Wish it was easier to access on 1604.

Sure your car comes out shiny. But why do the sales people always seem to tack on more money every time I come through here. Eventually you will get me to spend money when I want to. Not when you bully me into it. I would enjoy this place much more without their hands in my pockets.

Great service is right! They always check me in and call me by my last name with a smile! Very respectful!

Great service. Usually get in and out pretty quick. I got a 6 month membership recently, and the savings are amazing. I will definitely be renewing my membership after the 6 months. I highly recommend this place.

I’ve come here every time and have received awesome service, now there is some hold up time but that’s because they get extremely busy so I recommend coming early in the morning if the weather is going to be nice cause you will find you self waiting.

Always nice inside so many things to look at. But also car wash is super expensive. But worth it. I always come back.