Thousand Oaks Automotive

I was pretty mad at the missed diagnosis but they earned alot of my respect back by calling me to inform me they sent me a check to refund… more important an appology and thats hard to find… a mistake was made a mistake was taken care of so I gotta give stars for bieng honorable.

Staff was courteous and my car was fixed promptly and I was alerted the next day to come pick it up. If you have a good experience, write a positive review and the next time you go back for service, they’ll give you a 10% discount. Worth the few minutes it takes to save some money (which for me was $ 110).

My husband and I have come here to do state inspections. We’ve always been treated with respect and the wait has never been long. Of course, we both drive cars under 10 years old.
It’s in a good neighborhood market and also AAA approved. I would consider coming here if my car needed emergency maintenance or if I had an older vehicle that needed more work.

None of my issues were diagnosed and I ended up getting my car fixed elsewhere

I am fairly new to town and I always feel it takes a few years before you can find someone you trust (You know, like the right barber.) to work on your car. Both times I have been in they have talked me out of overspending on unnecessary repairs. I know we are paying more as their facilities are pretty nice but you can bet they aren’t going to gouge you. These folks seem to be «good guys» with great customer service.

Thanks to Eddie, Carl and Dustin and the rest of the crew at thousand oaks automotive I got my A.C. fixed!!! I had been quoted by other establishment’s over $ 1,100. And I received an amazing price of around 750! I received great care from the front desk, they kept in contact with me the entire time to let me know how things were going. It was great to have people you can trust to give you good honest work with care! Thank you! I will be recommending you!

Having had a terrible experience previously with a quick lube oil business, I decided to give Thousand Oaks Automotive a chance to change the oil (synthetic) in my Honda Civic. At the moment I walked in the door, I was greeted by a surly staff seemingly uninterested in my business. An employee at the counter quickly replied to my oil change request by stating, «We are not a ‘quick lube’ business… there is one down the road.» At this point admittedly, I should have turned around and taken my business elsewhere but I politely asked if they would change the oil in my automobile. After asking, they answered in the affirmative, but claimed it would take some time. This was not unexpected as I had my wife follow me in her car and we had planned to run some errands.
Fifteen minutes after dropping off my car, I received a call with an estimate: $ 270 and change for a simple oil change! At hearing this estimate, I told the employee on the phone to immediately halt all work on my automobile as this was an astronomical figure for a simple oil & oil filter change. My wife and I arrived back at Thousand Oaks Automotive to pick up the car and take it elsewhere but an employee stated that work had already commenced on the car. Another employee asked «why do you think that is a high price?»
At this point, it took everything to keep my temper in check. I firmly (though politely) informed the employee that the last oil change cost roughly $ 80 to which he responded that «other work needed to be completed» on the car including the following: wipers, air filter, & cabin air filter. I firmly stated I just wanted a simple oil (synthetic) & oil filter change and that I would take care of all the other «needs» myself (at ¹⁄₅^th the cost). After this exchange he re-​quoted the price at $ 80 and change.
Advice to anyone thinking about using this shop: GET A SECOND ESTIMATE. This is less an automotive repair shop rather a high pressure sales department that happens to dabble in automotive repair work as a mere hobby.

If you want a shop you can trust — GO HEAR! If you want cheap Don’t…if you want VERY REASONABLE and GET WHAT YOU PAY FOR… go here! I won’t go anywhere else… I went in Saturday and told them I needed brakes and that they were squeaking. Think for a moment… the customer TELLS you he needs brakes and so… what would 99% of the shops in San Antonio do??? TIMES UP… right…they would put brakes on! Not these guys… they call me and say, come pick your truck up… not sure why it is squeaking because you have 70% left on front and back brakes! And, I showed up and there was no charge for the service.

Wow! What a breath of fresh air! My wife has a 2007 Tahoe with 100K miles. I tried to talk her into getting a new car so I don’t’ have to worry about car troubles. Don’t’ get me wrong we have had 0 issues with the Tahoe until recently (heard a «klunk»). . anyhow, called the dealer and told them I want a «once over» done on the car. WE have done NOTHING to it except brakes, battery and oil changes since we have owned it. My other cars are Toyotas and I keep with all the crazy maintenance on those cars. Having a mechanic-​ing background (restored a few cars) I had a laundry list I wanted done. I almost always use the dealer for service work. .. Gave them my list, they quoted me $ 2,600: Motor & trans mount, major tune up, trans flush, radiator flush, water pump, thermostat, belts and few other misc items. A friend told me to talk to David @ TOA. Dave a nice straight shooting guy said let me take a look, I will let you know. I dropped off the Tahoe Sunday night, Monday got a call from David saying you don’t need all that stuff, the Tahoe in great shap. Today is Tuesday, the car is done and was over $ 1K less than dealer! Like I said earlier WOW! I will update my post in few weeks with quality of work.

I have been using these guys for about 15 years. I have always been pleased with the job they do.
Recently, I had a chance to use them again. My daughter has started driving, and I gave her my old company car– 2009 Chevy Impala with more than 90,000 miles.
I called David and asked him to look the car over. He had some of his folks do a bumper to bumper check. He called me back with what they thought the car needed. What impressed me so much was that I had told him that the car had never had a brake job, & since it was a safety issue, needed replacing. He told me that after a very close examination, he thought the brakes were good for another 20,000 to 30,000 miles. It would have been so easy for him just to replace them.
I can only say that I highly recommend this shop, and David in particular. I can see why AAA endorses this shop.

Friendly, fast, and quality. Sure, a little bit more than your Midas or Valvoline drive thru oil change joint, but you get what you pay for!

They charged 70.00 dollars to diagnose a thermostat and couldn’t fix it, went somewhere else and got it looked at for free. They charge you an arm and leg for nothing. Save your money go somewhere else.